I use two devices: a Sony HVR-A1 camcorder and a Sony GV-HD700 VCR. Neither is recognized. I use XP Professional. Yes Windows does recognize the device and looks for a driver. I have no driver for either device, as neither came with a separate driver on disc.
XP 32-bit? If you have XP 64-bit you may have to hold your mouth just right to get it to work again.
Do you have more than one device attached at a time? Only attach one at a time or you'll confuse Pr.
Have you tried:
XP 32-bit. Only one device attached. Yes I have tried all of the permutations you list. Note, there is an audible signal in Windows when things are plugged in or out. One for connect, one for disconnect, and one for no connection. When I plug and unplug the cable I always hear the blip for no connection. Doesn't matter which of the two devices I'm trying to connect.
When I plug and unplug the cable I always hear the blip for no connection.
If I understand you correctly, this indicates an OS-level problem. Add (or replace) a new firewire card and see if things get better.
No. It wants permission to search for "software" then tells me to insert a CD or floppy. Neither tape device came with a CD or floppy. After a brief spin it tells me it can't install the hardware because the wizard can't find the software. As I mentioned, I haven't had to capture any new material for a while, but last time I did, I captured lots of stuff without this hassle -- nor, as far as I can remember, did this new hardware wizard ever appear at all.
Regarding Jeff's suggestion, I have tried other 1394 jacks, both built into the motherboard and on a separate card. There is no difference in the result no matter what firewire jack I use. Normally, I use the pass-through jack on the Matrox RT.X2. (I've also contacted Matrox, but so far no answer.)
This definitely seems to be an OS issue. It's been a couple of years since I used XP, but IIRC 1394 support was straightforward. I'd search the MS site to see if any 1394 troubleshooting docs are still around.
Pr won't see your devices until Windows does. In My Computer, do either of the devices show up after you plug them in? If they are installed correctly, they will be identified by some sort of video camera/camcorder icon. If all you see is an unknown device, or if you don't see anything at all, then you need to fix the OS issue first.
No, I do not see anything in the drives listing. What you say makes sense, but I'm not clear what I should do about it. Replace the OS? Don't have time for that. I've tried different firewire ports to no avail.
Thanks to all of you who replied with suggestions. I took Jeff and Robodog's hints and, in the device manager, I updated the drivers for both controllers. The system found and installed the MS driver and success in making the connection in the Premiere capture window was instantaneous. Back to work. Thanks again.