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Todd-sta

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Illustrator CS5 - Major Bug? Cannot open or place Photoshop file in Illustrator CS5.

Sep 6, 2010 12:46 PM

I had another thread going a few weeks back - - - but it went dead, so thought I would try again.

I have Adobe Illustrator CS5 and Adobe Photoshop CS5 (just got/loaded the new PS).

I Cannot 'place' a photoshop file into a Illustrator CS5 document like I could in CS3.

I Cannot 'open' a photoshop file in Illustrator CS5 like I could in CS3.

Is this a HUGE bug, or what??!!

I can open up Illustrator CS3 and place or open the same Photoshop file with NO PROBLEM.

I'm getting nowhere with Adobe.... I've posted files in other threads for Adobe personnel to work with (per their request), and then I get no reply - they just vanish.

I do get some guy named 'Frank' that keeps calling me from Adobe to see if they can help me with this 'issue' which I emailed them. They keep emailing me questions which I have already answered 5 times. I suspect the guys' real name is Hadji from India, not Frank like he tells me. Regardless, you can barely understand him/them.

I'm getting pretty frustrated.... Why does CS3 work without issue - but CS5 doesn't?!

Can anybody please help me resolve this problem. This is a function I use literally every day... and I'm really pizzed off to think I just spent $400 in upgrades for a program that is broken.

Thanks people.

1310 Views 4 Replies Latest reply: Todd-sta, Sep 6, 2010 1:16 PM

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1. [scott w],

Sep 6, 2010 1:01 PM in reply to Todd-sta

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Well..... the issue with starting a new thread is many of us have no clue about information you may have already shared.

OS?

Have you reset AI prefs?

Have you reinstalled AI?

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2. Todd-sta,

Sep 6, 2010 1:05 PM in reply to [scott w]

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Hi Scott - thanks for jumpin in on this, I'm getting desperate.

OS: Windows 7 Professional 64 bit.
AI Prefs: I have tried this, to no avail, but will try again.
Reinstalled AI: Yes.... it worked for about 5 files, where I could actually 'place' a Photoshop file, and then mysteriously and completely quit working again - and has never allowed me to 'place' a file since.

I can try reinstalling Illustrator again.... I guess.

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3. [scott w],

Sep 6, 2010 1:18 PM in reply to Todd-sta

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it worked for about 5 files, where I could actually 'place' a Photoshop file, and then mysteriously and completely quit working again - and has never allowed me to 'place' a file since.

I'm not on Windows so I can only go so far.. but the statement above would quickly tell me the OS is causing the issue somehow. There is most likely a software/plug-in conflict, a bad font, or some other third-party interaction which is simply causing Illustrator to show you it's present.

First thing I'd check are fonts. Lots of odd things can start happening if you have a bad font running.

On a Mac, I'd recommend trying Safe Boot and see if the issue still presents itself. Then try logging in as another user to check. If neither of these show the issue, then it would clearly point to an OS/User account problem.

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4. Todd-sta,

Sep 6, 2010 1:16 PM in reply to Todd-sta

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Ok, well that's odd...... I just went and deleted my AIPrefs file..... and also deleted a file beneath it called AIPrefs ERR file - just for good measure.

Now I can place files again. Thanks Scott.

I'll see how long it lasts this time I guess.... why it works for a while and then quits, I have no clue, but beggers can't be choosey right?

Thanks again -

Todd-sta.

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