Error getting license License server communication problem: E_LIC_CONNECTION_PROBLEM

[SagamorePub]

Has anyone had issues with this error:

Error getting license
License server communication problem: E_LIC_CONNECTION_PROBLEM

I get it when I try to open the .acsm file in digital editions.  We are having issues tracking down what is causing this.

Thanks!

Joe

[Guest]

It means your fulfillment service was unable to contact the Adobe license signing service.  More information can be generally be found (for this and all other problems) in your log files (fulfillment.log in this case). 

Check to make sure you have outgoing connectivity to the license signing server specified in your fulfillment config file.

[SagamorePub]

Thank you for the response.  I am somewhat confused because it is Adobe Digital Editiions (on the client end) that gives me that error after downloading the .acsm file.

I use the following link to get the file:

http://acs.riverwatcher.com:8080/fulfillment/URLLink.acsm?action=enterorder&ordersource=Sagamore+Publishing+Store&orderid=123456789&resid=urn%3Auuid%3A7763a743-4a7d-4153-b0c4-5bccaec539a2&gbauthdate=09%2F07%2F2010+14%3A37+UTC&dateval=1283870254&gblver=4&auth=7d6a2cabc0dc4169f98b6f30f4672d2525d758b4

That prompts me to download the URLLink.acsm file.  I download it.  Then when I open it in the adobe digital editions, I get the following error:

Error getting license License server communication problem:

E_LIC_CONNECTION_PROBLEM

Would that show up in the fulfilment.log file on the server even though it is giving the error in the adobe digital editions client?

Thanks again for your time,

Joe

[SagamorePub]

Here is what my fulfillment.log looks like.  Is there anything here that looks obviously wrong?

08 Sep 2010 02:57:32,354 TRACE Fulfill: License sign: https://nasigningservice.adobe.com/licenseadmin
08 Sep 2010 02:57:32,871 TRACE Fulfill: Done license sign: FAILED
08 Sep 2010 02:57:32,871 TRACE DefaultSQLDatabaseConnection: rollback
08 Sep 2010 02:57:32,989 ERROR Fulfill: Connection problem
java.io.FileNotFoundException: https://nasigningservice.adobe.com/licenseadmin/Sign
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1259)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254)
    at com.adobe.adept.fulfillment.net.DefaultHTTPPostRequest.getInputStream(DefaultHTTPPostRequest.java:36)
    at com.adobe.adept.fulfillment.servlet.Fulfill.sendSigningRequest(Fulfill.java:583)
    at com.adobe.adept.fulfillment.servlet.Fulfill.sendSigningRequest(Fulfill.java:651)
    at com.adobe.adept.fulfillment.servlet.Fulfill.doPost(Fulfill.java:1051)
    at com.adobe.adept.fulfillment.servlet.Fulfill.doPost(Fulfill.java:73)
    at com.adobe.adept.servlet.AdeptServlet.doPost(AdeptServlet.java:184)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:852)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
    at java.lang.Thread.run(Thread.java:636)
08 Sep 2010 02:57:32,989 TRACE DefaultSQLDatabaseConnection: rollback
08 Sep 2010 02:57:32,990 ERROR AdeptServlet: request error [98.212.200.150]: E_LIC_CONNECTION_PROBLEM http://acs.riverwatcher.com:8080/fulfillment/Fulfill
08 Sep 2010 02:57:32,990 TRACE AdeptServlet: request end http://acs.riverwatcher.com:8080/fulfillment/Fulfill

[lobstahpound]

I have been recievng the same error message. How do I find the fulfillment log to fix this?

[SagamorePub]

looking at the quick start guide, the value should be
com.adobe.adept.fulfillment.security.licensesignURL=https://nasigningservice.adobe.com/licensesign

and we had
com.adobe.adept.fulfillment.security.licensesignURL=https://nasigningservice.adobe.com/licenseadmin

This solved the problem.

[lobstahpound]

I have been getting the same error message you had. Where do you find the fulfillment log?