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Error getting license License server communication problem: E_LIC_CONNECTION_PROBLEM

Sep 7, 2010 12:23 PM

Has anyone had issues with this error:

Error getting license
License server communication problem: E_LIC_CONNECTION_PROBLEM

 

I get it when I try to open the .acsm file in digital editions.  We are having issues tracking down what is causing this.

 

Thanks!

 

Joe

2266 Views   6 Replies   Latest reply: lobstahpound, Sep 25, 2010 7:07 PM
 
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  • Jim Lester
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    1. Jim Lester,
    Sep 7, 2010 3:06 PM   in reply to SagamorePub
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    It means your fulfillment service was unable to contact the Adobe license signing service.  More information can be generally be found (for this and all other problems) in your log files (fulfillment.log in this case). 

     

    Check to make sure you have outgoing connectivity to the license signing server specified in your fulfillment config file.

     
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  • SagamorePub
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    2. SagamorePub,
    Sep 7, 2010 6:11 PM   in reply to Jim Lester
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    Thank you for the response.  I am somewhat confused because it is Adobe Digital Editiions (on the client end) that gives me that error after downloading the .acsm file.

     

    I use the following link to get the file:

    http://acs.riverwatcher.com:8080/fulfillment/URLLink.acsm?action=enter order&ordersource=Sagamore+Publishing+Store&orderid=123456789&resid=ur n%3Auuid%3A7763a743-4a7d-4153-b0c4-5bccaec539a2&gbauthdate=09%2F07%2F2 010+14%3A37+UTC&dateval=1283870254&gblver=4&auth=7d6a2cabc0dc4169f98b6 f30f4672d2525d758b4

     

    That prompts me to download the URLLink.acsm file.  I download it.  Then when I open it in the adobe digital editions, I get the following error:

    Error getting license License server communication problem:

    E_LIC_CONNECTION_PROBLEM

     

    Would that show up in the fulfilment.log file on the server even though it is giving the error in the adobe digital editions client?

     

    Thanks again for your time,

     

    Joe

     
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  • SagamorePub
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    3. SagamorePub,
    Sep 8, 2010 12:12 AM   in reply to SagamorePub
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    Here is what my fulfillment.log looks like.  Is there anything here that looks obviously wrong?


    08 Sep 2010 02:57:32,354 TRACE Fulfill: License sign: https://nasigningservice.adobe.com/licenseadmin
    08 Sep 2010 02:57:32,871 TRACE Fulfill: Done license sign: FAILED
    08 Sep 2010 02:57:32,871 TRACE DefaultSQLDatabaseConnection: rollback
    08 Sep 2010 02:57:32,989 ERROR Fulfill: Connection problem
    java.io.FileNotFoundException: https://nasigningservice.adobe.com/licenseadmin/Sign
        at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLCon nection.java:1259)
        at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Http sURLConnectionImpl.java:254)
        at com.adobe.adept.fulfillment.net.DefaultHTTPPostRequest.getInputStream (DefaultHTTPPostRequest.java:36)
        at com.adobe.adept.fulfillment.servlet.Fulfill.sendSigningRequest(Fulfil l.java:583)
        at com.adobe.adept.fulfillment.servlet.Fulfill.sendSigningRequest(Fulfil l.java:651)
        at com.adobe.adept.fulfillment.servlet.Fulfill.doPost(Fulfill.java:1051)
        at com.adobe.adept.fulfillment.servlet.Fulfill.doPost(Fulfill.java:73)
        at com.adobe.adept.servlet.AdeptServlet.doPost(AdeptServlet.java:184)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Appl icationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationF ilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperV alve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextV alve.java:191)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.j ava:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.j ava:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineVal ve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.jav a:298)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java :852)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.proce ss(Http11Protocol.java:588)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:48 9)
        at java.lang.Thread.run(Thread.java:636)
    08 Sep 2010 02:57:32,989 TRACE DefaultSQLDatabaseConnection: rollback
    08 Sep 2010 02:57:32,990 ERROR AdeptServlet: request error [98.212.200.150]: E_LIC_CONNECTION_PROBLEM http://acs.riverwatcher.com:8080/fulfillment/Fulfill
    08 Sep 2010 02:57:32,990 TRACE AdeptServlet: request end http://acs.riverwatcher.com:8080/fulfillment/Fulfill

     
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  • SagamorePub
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    4. SagamorePub,
    Sep 8, 2010 12:39 AM   in reply to SagamorePub
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    looking at the quick start guide, the value should be
    com.adobe.adept.fulfillment.security.licensesignURL=https://nasigningservice.adobe.com/licensesign

     

    and we had
    com.adobe.adept.fulfillment.security.licensesignURL=https://nasigningservice.adobe.com/licenseadmin

     

    This solved the problem.

     
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  • lobstahpound
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    5. lobstahpound,
    Sep 25, 2010 7:05 PM   in reply to SagamorePub
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    I have been getting the same error message you had. Where do you find the fulfillment log?

     
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  • lobstahpound
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    6. lobstahpound,
    Sep 25, 2010 7:07 PM   in reply to Jim Lester
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    I have been recievng the same error message. How do I find the fulfillment log to fix this?

     
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