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Dreamweaver CS5 HTML5 Update Installation failed

Sep 10, 2010 8:11 AM

Dreamweaver CS5 on Windows 7 64 bit. I tried using the builtin updater and manually downloading the update using Chrome, but the result is always:

Dreamweaver CS5 HTML5 Update

Installation failed

Suggestions?

6623 Views 20 Replies Latest reply: torspeedv8, May 14, 2011 12:20 AM

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1. arichiv,

Sep 11, 2010 2:51 PM in reply to mslinn

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Same issue here on 10.6.4 64bit

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2. danielavery,

Sep 11, 2010 4:29 PM in reply to arichiv

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Same problem here on 10.6.4

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3. ricedean,

Sep 12, 2010 9:08 AM in reply to mslinn

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Also same issue on Mac OS 10.6.4. The first attempt crashed the Adobe Updater as well.

Copied message:

Dreamweaver CS5 HTML5 Update
Installation failed

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4. danielavery,

Sep 12, 2010 9:33 AM in reply to mslinn

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Heads up!

There is another thread that addresses this issue and it has some good information on it.

Go here

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5. arichiv,

Sep 12, 2010 12:01 PM in reply to danielavery

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The other thread is about people who installed 11.0.3 and then were prompted to install 11.0.2 . The suggested fix (deleting the folder) didn't work for me.

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6. mslinn,

Sep 12, 2010 2:37 PM in reply to mslinn

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I renamed C:\Users\MyUserName\AppData\Local\Adobe\AAMUpdater\1.0 to 1.0- (effectively deleting it) and reran the installer (AdobePatchInstaller.exe) manually. The 1.0 directory was recreated, and aamu.log contains the following:

2010-09-12T21:30:34: >>> Adobe Updater Log Begin >>>
2010-09-12T21:30:34: UpdaterCoreImpl::InitLogFile : Application Version 1.0.0.67
2010-09-12T21:30:34: UpdaterCoreImpl::InitLogFile : cmdline option --> -logFile = C:\Users\MyUserName\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
2010-09-12T21:30:34: UpdaterCoreImpl::InitLogFile : cmdline option --> -logLevel = 2
2010-09-12T21:30:34: UpdaterCore : Returning from << UCInitialize >> Returning with outErr Value => = 0
2010-09-12T21:30:34: UCProcessPatchProgress : Receive Packet ID = . = 0
2010-09-12T21:30:35: UCProcessPatchProgress : Receive Packet ID = . = 9
2010-09-12T21:30:43: UCProcessPatchProgress : Receive Packet ID = . = 9
2010-09-12T21:30:43: UCProcessPatchProgress : Receive Packet ID = . = 9
2010-09-12T21:30:44: UCProcessPatchProgress : Receive Packet ID = . = 9
2010-09-12T21:30:44: UCProcessPatchProgress : Receive Packet ID = . = 15
2010-09-12T21:30:45: UCProcessPatchProgress : Receive Packet ID = . = 16
2010-09-12T21:30:46: UCProcessPatchProgress : Receive Packet ID = . = 17
2010-09-12T21:30:46: UCProcessPatchProgress : Receive Packet ID = . = 13
2010-09-12T21:30:46: UCProcessPatchProgress : Received Done from patch installer along with exit code value7
2010-09-12T21:30:46: UCGetprogress : Updates install returning state for reffId = AdobeDreamweaverCS5-11.0/11.0.3
2010-09-12T21:30:46: UCGetprogress : Updates install returning state = 44
2010-09-12T21:30:46: UCGetprogress : Updates install returning outError = 7
2010-09-12T21:30:46: UCGetprogress : Updates install returning percent = 0
2010-09-12T21:30:51: Returning from << UCTerminate >> call with value = 1
2010-09-12T21:30:51: UpdaterCoreImpl::ShutdownLogFile : Going to call ShutdownESDLogFile()
2010-09-12T21:30:51: <<< Adobe Updater Log End <<<

BTW, this machine boots from an SSD (C:), and CS5 is installed on E:. Not sure if that is significant or not. Previous updates installed fine.

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7. Tony_Lau,

Sep 17, 2010 1:51 PM in reply to mslinn

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Same problem, win7 64bit
11.0.3 Installation failed
cannot find any solution here to fix it. waiting for official response.

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8. bradsharek,

Oct 11, 2010 10:50 AM in reply to mslinn

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Same problem here on 10.6.4

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9. ricedean,

Oct 11, 2010 12:13 PM in reply to bradsharek

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I had to uninstall Dreamweaver. Reinstall from original disk, then update. Worked. I don't understand why that particular update from Adobe couldn't have done all that in the background, but whatever, it works now.

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10. Kravcsenko,

Oct 18, 2010 2:08 AM in reply to mslinn

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I had to uninstall Dreamweaver. Reinstall from original disk, then update. Did not help. Still writes : Dreamweaver CS5 HTML5 Update Installation failed

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11. Kravcsenko,

Oct 21, 2010 2:11 AM in reply to Kravcsenko

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Dreamweaver CS5 11.0.3 Update Installation failed

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12. Nini Tjäder,

Oct 21, 2010 6:03 AM in reply to Kravcsenko

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De-activate.
Uninstall with the uninstaller.
Restart computer.
Reinstall from original disc.
Update to 11.0.3

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13. Kravcsenko,

Oct 21, 2010 9:43 AM in reply to Nini Tjäder

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Thanks for the advice. Did everything as you wrote. But, unfortunately, has not helped.
All the same:
Dreamweaver CS5 HTML5 Update
Installation failed

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14. megachops,

Nov 17, 2010 8:17 AM in reply to Nini Tjäder

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Even if the uninstall-restart-reinstall-update "solution" worked (it didn't for me) it would be impractical here. I manage a volume license in labs and can't imagine doing this on 200 Macs (10.6.4, CS5 DP). To say Adobe's installers and updaters are Byzantine is a huge understatement. At least twice a year I wrestle with something like this with Adobe software. Last summer it was trying to get the Deployment Toolkit to work (it never did. I used Iceberg and trial and failure to finally get a deployable package built) now it's what SHOULD be a simple extension installer but appears to be obfuscated beyond belief. I don't really want to read all those xml files but it looks like that's where I'm headed.

Adobe, why can't you just use standardized installation methods? On Macs that means .pkg files! So easy yet you refuse to do it! Why? Sheesh.

I'll post back if I find a solution...

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15. ricedean,

Nov 17, 2010 9:23 AM in reply to megachops

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I agree. A properly built installer should take care of all this uninstall/reinstall in the background. Adobe doesn't seem to care anything about customer satisfaction here.

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16. pro_sci,

Nov 24, 2010 1:11 AM in reply to mslinn

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Wow! cs5 vertion

Message was by: pro_sci http://www.rackmountsolutions.net/Rackmount%20Shelves.asp

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17. plugsnpixels,

Dec 19, 2010 7:38 PM in reply to mslinn

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This is another example of Adobe's updaters simply not working (search also for Acrobat Pro 9.3x > 9.4x issues).

See also http://blogs.adobe.com/csupdates/2010/08/31/dreamweaver-cs5-11-0-3-upd ater/

I run into this constantly (I work in higher ed IT).

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18. RobertoLLw,

Feb 6, 2011 7:14 PM in reply to mslinn

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Set dreamweaver to Run as administrator and the intallation will work. Thanks adobe for nothing.

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19. crime26,

Apr 9, 2011 3:34 AM in reply to mslinn

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(TR) Dreamweaver CS5 HTML5 Güncelleştirmesi
Güncelleştirme uygulanabilir değil

Dreamweaver CS5 HTML5 Update
Update is not aplicable

System: Win 7 Pro 32bit TR, Dreamweaver 11.0 build 4847 (CS5 MASTER COLLECTION)

Can I Help Me?

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20. torspeedv8,

May 14, 2011 12:20 AM in reply to mslinn

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today I updated my DW CS5 and running into the same problem that you guys already had. After spending hours figuring out the issue, I found sth really interesting. That is when you click on Help -> About DW , it still says 11.0 but when right click on the file dreamweaver.exe itself -> properties -> detail tab, it says 11.0.4.4993 . I dont know if this is correctly updated or not, can someone who successfully updated confirm this ?

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