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Currently Being Moderated - How's their service?

Jul 26, 2007 11:14 AM

I am searching for a reliable CF hosting service to move my company's website, and it seems almost everyone on this forum gives a thumb-up to I checked out the website and their VPS hosting may be just what we need.

Before jumping on the bandwagon, though, I wanto to hear from those of you who have experience dealing with the company - past & present. I'd like to know how good is their guarantee on the servers' uptime and 24/7 tech support, as well as the level of customer service in general. (Shared hosting or VPS)

Thank you all in advance, for your valuable input.

  • Currently Being Moderated
    Jul 26, 2007 11:25 AM   in reply to junkhoon
    I currently have a VPS account with HMS. While they are a bit more expensive than other ColdFusion-capable hosting services, their support is unbelievable. When I set up my account, they walked me through every step of the setup, making sure that everything was working okay. A few weeks later, I needed some more help, called them, and they had the problem resolved within about 5 minutes.

    That's just my experience--way better than the nightmare at GoDaddy.
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  • Currently Being Moderated
    Jul 26, 2007 12:13 PM   in reply to junkhoon
    I'm on the CF VPS +. The biggest difference, of course, would be the RAM--I opted for the full GIG because of my site is very database intensive.

    I have been with HMS for about 3 months now.
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  • Currently Being Moderated
    Jul 26, 2007 2:01 PM   in reply to junkhoon
    You might also check out
    They also offer multi-domain accounts. Their prices are
    very reasonable especially for CF hosts. Support is good.

    I hosted with them with a multi-domain account for over
    6 months and now have a managed dedicated server with
    them which I've had for about 20 months.

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  • Currently Being Moderated
    Jul 26, 2007 2:56 PM   in reply to junkhoon

    I've been with HMS since 2001 and have been very happy with their services and support. They are, as existdissolve notes, a little pricier but I've found it to be worth it. I have 2 dedicated boxes, 2 Windows VPS, about 1 dozen shared CF plans, and a variety of Linux solutions with them, too. Never had any issues in 6+ years. When something does occur, it's always fixed VERY fast -- support is 24/7/365.

    As for VPS and VPS+, I think it's worth the extra dough for the +. You get a GB of RAM, which is important when you're running IIS, CFMX and SQL Server from the same box. It gives plenty of room for growth and things run as well as on my two dedicated machines.

    Good luck!
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  • Currently Being Moderated
    Jul 26, 2007 9:26 PM   in reply to junkhoon
    Sounds like you might be a candidate for your own dedicated
    server. If so, talk directly to Ryan at Gearhost and mention I
    sent you (I don't get anything out of it, just means if he has a
    server available, you'll be top on the list).

    With a limited user base, I'm not sure that you really need
    MS SQL - sounds like MySQL would do the job. I certainly
    would avoid Access for anything but the lightest weight database
    and usage.

    I had to upgrade my home computer to 2 GB RAM, these darn programs
    they build consume more and more. I was running "okay" on 1GB but I
    love having tons of Apps open at the same time so when a customer calls
    and I have to check something, I don't have to close down what I was
    working on first.

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  • Currently Being Moderated
    Jul 27, 2007 9:34 AM   in reply to junkhoon
    Hey, KJ,

    I agree with Katsuey that you should really consider upgrading to SQL Server. The HMS VPS systems have SQL Server on it and there is an upsize wizard from Access to SQL Server that would make it fairly easy to update from Access to SQL Server.

    I'm a big proponent of getting as much RAM as possible on servers. Like Katsuey says, the programs today require more and more. I run with 3GB of RAM and use most of it all day. Typically, you can get away with 512 MB but when you hit some peak times (and 25-30 GB of traffic is a well-hit site) it could cause bottlenecks and performance issues for you.

    Also, if you do stick with Access, it means you have to run the ColdFusion ODBC Agent and ODBC Server services, these take up more RAM and, I've noticed that, over time, they eat up some serious system resources. If you migrate to SQL Server (really, not trying to push you :), you can keep these services turned off. Of course, SQL Server is running...but I think it's more efficient.
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  • Currently Being Moderated
    Jul 27, 2007 11:25 AM   in reply to junkhoon
    I've used HMS for all of my clients for the last 3 years, and I think their great. HMS is a bit pricey, but you do get what you pay for. They have excellent 24/7 tech support over phone, IM, e-mail. All issues I've had (and they've been very little -- usually just permission to a folder issue) were resolved within the IM chat time OR one hour.
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  • Currently Being Moderated
    Jul 27, 2007 6:39 PM   in reply to junkhoon
    In article <f8banv$l38$> "junkhoon"
    <> wrote:
    > We do need IIS & CFMX 7 but the website is currently running w/ MS
    > Access, craigkaminsky. The avg. number of page hits is 30,000 -
    > 35,000 a month with 25 - 30 GB of traffic. My comany is in
    > construction materials/services industry therefore user base is
    > limited.

    I'm on HMS CF VPS+ with similar traffic - but on the Linux plan with
    MySQL. I was on HMS's shared hosting before that but my site was
    overwhelming the server from time to time. Even on the VPS my site
    gets overwhelmed occasionally (by badly behaved spiders and spambots,
    as far as I can tell since it's network traffic that goes through the
    roof, not CPU or memory).
    And my home laptop has 3Gb RAM :)

    Sean Corfield

    I'm using an evaluation license of nemo since 51 days.
    You should really try it!

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  • Currently Being Moderated
    Jul 30, 2007 2:33 PM   in reply to junkhoon
    In order to get away from Access and towards SQL server take a look at SQL Server Express 2005 it's free from Microsoft.

    Just simply download it. It's not quite as robust as the full version either it holds a max of 4 Gigs and runs on a single processor.

    It does understand stored procedures, views and triggers and has decent security. All in all it's much better than Access.

    I've used it to replace any Access database I've used. I have used it with CF MX 7 on Windows no prolems
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  • Currently Being Moderated
    Jul 30, 2007 6:06 PM   in reply to junkhoon
    > In order to get away from Access and towards SQL server take a look at SQL
    > Server Express 2005 it's free from Microsoft.

    Tell me why SQL instead of simply MySQL. Benefits?

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  • Currently Being Moderated
    Apr 17, 2008 2:10 AM   in reply to junkhoon
    I've been with HMS since the spring of 2004. I'm shopping for a new service. It appears that they have grown too big and have let many critical things fall through the cracks. Here is a rundown of my saga:

    -January 2004: My first linux machine with CFMX 6 took about 6 weeks to get the setup correct.

    -June 2004: Operating System File Corruption problems. Server down for a day. We add a RAID Array.

    -December 2004: Hard drive failure. New machine built and the same setup issues ensue.

    -February 2005: 2nd Server added. Setup goes relatively smoothly

    -February 2007: They build a new datacenter and decided to physically move my first server on 48 hours notice. Upon moving it, their new fancy networking completely fubar's the server because of software conflicts. All sites are down for 2 days while they build a new machine. Same setup config problems. It takes several months to get a stable setup and have all sites moved over.

    -March 2008: I've decided to put 2 servers in a load balanced config. They've assured me they know what they are doing. Six weeks later and a myriad of headaches, the load balanced config still isn't live. And this is why I'm shopping for a new service.

    Overall, once they get the setup correct, I've been happy with their service. Their tech support people always answer the phone and they usually fix things when requested. However, getting it correct has been excruciatingly painful and as they've grown the support has gotten worse.
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  • Currently Being Moderated
    Apr 18, 2008 8:42 AM   in reply to junkhoon
    Goet, are you using a shared hosting environment or Full Dedicated? I had 4 dedicated machines with HMS, but never had any major problems. They have great customer service, but not always the best with some of the more advanced stuff.

    I'm now using dedicated machines with Godaddy and havnt had any problems.
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