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Premiere Elements 9 : no sound with .mts files

Sep 29, 2010 8:55 AM

I'm having a bit of a problem getting my mts/avchd files to work with PE9. I imported the files using the organiser, and they play fine (video AND audio) from the organiser, but when I import the clips into PE9, only video is imported. There's no audio track and (logically?) no audio to be heard. How do I fix this?

 

Mind, these .mts files play fine in both the organiser AND windows 7. They're created on a Canon HF100 camcorder.

 
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  • Currently Being Moderated
    Sep 29, 2010 9:17 AM   in reply to Lapino_BEL

    That camcorder shoots in 1920x1080 AVCHD with stereo (not 5.1) audio.

     

    Did you select that project preset when you opened your project? As I say in my books, matching your source video to the proper project settings is singularly important in creating a successful project. (My version 9 books includes a chart showing which project settings to use for most video sources.)

     
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    Sep 29, 2010 9:19 AM   in reply to Lapino_BEL

    Welcome to the forum.

     

    Do you have the trial, or the full-paid version?

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Sep 29, 2010 10:17 AM   in reply to Lapino_BEL

    The trial version of the PROGRAM itself is fully functional. However, some of the third-party components are not, unfortunately. These include some MPEG and AVCHD components.

     
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    Sep 29, 2010 10:19 AM   in reply to Lapino_BEL

    You did not answer Steve's question about matching your video to your project

     

    Never mind... Steve hit just before me, with notice of some trial limitations

     
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    Sep 29, 2010 10:19 AM   in reply to Lapino_BEL

    The reason that I asked is that some are having issues with MPEG Audio, which the AC3 Audio stream is. Until now, I had always thought that the only limitation of the trial for PrE was just the watermark, but with PrE 9, it seems that there might be some other differences.

     

    Historically, the PrPro trial has had zero MPEG support, due to licensing issues with MainConcept.

     

    Good luck,

     

    Hunt

     
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    Sep 29, 2010 10:55 AM   in reply to Lapino_BEL

    As I said, Lapino. It's not Adobe that's put this limitation on the software. It's the third-party component providers who will only grant activation licenses to registered versions of the product.

     

    On the one hand, if you're able to work with this video in version 8, I can practically guarantee it will work better in version 9!

     

    But on the other hand -- good point. It's a shame you can't actually test it with the trial version. Sorry.

     
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    Sep 29, 2010 11:03 AM   in reply to Steve Grisetti

    Steve,

     

    I agree with you on it being a "shame," that 100% of the potential functionality is not in the trail - for everything. That has been a big rub with PrPro trial for years. Going back, PrE only had the watermark (though many hated that route too). There is talk that PrPro is going to go to a watermark, but still do not know how some of the MainConcept, and other suppliers' parts will be handled. Only time will tell.

     

    Now, I believe that I am correct, regarding PrE too, but PrPro has a 30-day money-back guarantee. If one buys the unlimited, full-paid version, they can use it, unrestricted, for up to 30 days. If they are not happy, they can return it for a full refund. I think that it's the same with PrE.

     

    Hunt

     
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  • Currently Being Moderated
    Sep 29, 2010 2:02 PM   in reply to Lapino_BEL

    How r u adding clips to Pre( via organizer or using the get media button in the software? I think there is no such restriction in Pre that disallow us to import audio track with .mts files. Uninstalllling pre and reinstalling it might fix the problem.

     
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    Sep 29, 2010 3:28 PM   in reply to Akshat B

    I'm having the exact same problem and I do have the full paid version.

     
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    Sep 29, 2010 3:47 PM   in reply to fuzzball874

    Fuzzball, are you saying that you're using the exact same camcorder on a similar Windows 7 64-bit machine using the exact same project presets?

     
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  • Currently Being Moderated
    Sep 29, 2010 3:54 PM   in reply to Steve Grisetti

    ok, not exactly the same problem, but I am using AVCHD files that I have imported with the camera software as well as thru adobe's import utility and when I drag the video into the editor, I have the video, but no audio. I had started a different thread on this as my .mov files from a different HD camera work fine, just seems to be an issue with AVCHD files.

     
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    Sep 30, 2010 10:58 AM   in reply to fuzzball874

    Is the "no audio" problem seen even after exporting it? To any format?

     
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    Sep 30, 2010 11:26 AM   in reply to Lapino_BEL

    We love the success stories, Lapino! Thanks for sharing.

     
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    Oct 1, 2010 6:33 AM   in reply to fuzzball874

    AVCHD has AC3 for audio component. And that requires Dolby activation. I think. Can someone confirm this? If this IS the case, you will NOT get audio till you activate PRE9 with a valid serial number.. Sad but True, IF I am right

     
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    Oct 4, 2010 1:23 PM   in reply to Lapino_BEL

    I am having the same problem, but wit .mov files.  They play file from the finder, but once I import them, the audio is lost. I am using the trail version of PE9 for Mac,'

     

    The .mov files are   848x480, Codecs: Photo-JPEG, Linear PCM, Audio Channel 1,  Total Bit Rate13,182

     
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    Oct 4, 2010 1:32 PM   in reply to jneil2

    jneil2, Download the patch for the playback problems. They will fix the audio ones as well.

    http://kb2.adobe.com/cps/870/cpsid_87080.html

     
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  • Currently Being Moderated
    Oct 4, 2010 2:50 PM   in reply to VDOSurfer

    Yeow, jneil! I don't think you're going to be able to work with those MOV files in Premiere Elements.

     

    Although Premiere Elements 9 has greatly expanded the number of formats it supports -- those look like very non-standard files and frame sizes.

     

    What type of camcorder did they come from and how did you get them into your computer?

     
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  • Currently Being Moderated
    Oct 4, 2010 2:55 PM   in reply to jneil2

    Welcome to the forum.

     

    Several users have had issues with Linear PCM files. I would convert these to pure PCM, and not Linear PCM. That has done the trick for many. I am not sure what the problem with the Linear PCM Audio streams is, but that simple conversion has worked for most.

     

    Now, that Frame Size might prove problematic later on. Remind me, where did these files come from - what camera was used to produce them?

     

    Good luck,

     

    Hunt

     
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    Oct 4, 2010 2:58 PM   in reply to VDOSurfer

    I did that, but the problem still exists....

     
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    Oct 4, 2010 3:33 PM   in reply to Steve Grisetti

    They are .mov files from my Panasonic Lumix camera, model #DMC-LX2.

     

    I am able to edit these files in IMovie....

     

     

    Do you think it has something to do with aspect ratio?

     

    Thanks for your help and suggestions.

     
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    Oct 4, 2010 3:33 PM   in reply to Steve Grisetti

    I think I can change the settings on my camera to 30fps, 640x480pixels, 30fps.

    Do you think that setting will work in the future?

     
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    Oct 4, 2010 3:29 PM   in reply to Bill Hunt

    They are .mov files from my Panasonic Lumix camera, model #DMC-LX2.
    I am able to edit these files in IMovie....
    I think I can change the settings on my camera to 30fps, 640x480pixels, 30fps.  Do you think that setting will work in the future?
    What software do you recommend I use to convert to pure PCM.  I have MPEG Streamclip, but I have not had the occasion to use it as of yet.

     
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    Nov 10, 2010 2:15 AM   in reply to Lapino_BEL

    I am also having problems  with  missing audio when editing .MTS files in Premier Elements 9; I have a newly installed paid for version (not trial) and have tried reinstalling and rebooting; still no luck. The files play fine in the organiser (and in other video player apps), but when dragged into a new project, the video image plays but no audio (It is not 5:1 audio). I'm, running windows 7 home premium.  The automatic setings were used when dragging the clips into the project. This is a big blow, as the product is useless to me if I can't use these files from my Panasonic HDC-SD100 camcorder.

    What's that about Dolby?

     

    (Some other formats process the audio OK, such as AVI from a JVC camcorder).

    Any ideas what to do, thanks Stephen

     
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    Nov 12, 2010 4:16 PM   in reply to Earley_one_morning

    Hi all,

    Same problem here. Windows 7 64 bits, trial version of PRE9 and no sound imported from mt2s files of Sony HDR-CX305 camcorde (1080i : 1440*1080, audio 48kHz codec A52). The files are read with sound by Windows Media Player (which I think show that there is no codec missing, and WMP displays a Dolby Digital logo), VLC and even by PRE9 organizer. I just bought this camcorder to make movies of my grand-daughter, so I can't imagine to buy this product if I'm not sure that this issue is fixed!

    Hope Adobe will answer rapidly.

     
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  • Currently Being Moderated
    Nov 13, 2010 8:02 AM   in reply to Available?

    Generally, Adobe doesn't answer questions posted to this forum, Available. This is a user-to-user forum.

     

    To contact Adobe, click the Contact button at the top of this forum.

     

    Otherwise, please follow up on the suggestions posted throughout this thread.

     
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    Nov 14, 2010 7:41 AM   in reply to Steve Grisetti

    Thank you Steve. I'm working in computer programming for 30 years and you can imagine that I've tried everything before posting, including installation of the VideoRenderer patch. I don't want to have to transcode and downgrade my video files in order to process them with PRE9. PRE9 is supposed to accept AVCHD, Adobe makes a lot of adverts on it.  I'm not alone to encounter the problem, so it is real, Adobe has to do something: I'll try to contact them.

    Thanks again.

    Denis

     
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    Nov 16, 2010 2:19 AM   in reply to Earley_one_morning

    My Premiere Elements 9  is now allowing editing of the HD video from my Panason with audio ok. 

    1 I went to the HDWRITER software distributed with the camcorder, which I had forgotten abaout since its a while since it was used: the downloads the files in M2ts format. I don't think this is really significant at all.

     

    2 The real problem is that the test projects created were defaulting to mpeg2 , and have to be created with a AVCHD format. Even with this it took about 5 goes to get a format that played audio in editing. I guess that's beginners lack of knowledge, but its really not a good interface on new project, since when editing one gets messages indicating the format will be adjusted automatically.

     

    So I am quite relieved that my wife has not wasted money on the product, as the previously downgraded footage was pretty inferior.

     

    That leads on to another topic to take up elswhere, since the event in question was recorded in widescreen using 4 different cameras, only two of which are avchd. so all have tto be brought together in teh same project.

     

    By the way, it is not a trial version of PE 9. The Mts amd m2ts files all played ok in the organiser and other players.

    Stephen

     
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    Nov 16, 2010 6:07 AM   in reply to Earley_one_morning

    I do not know if there is a "Getting Started" tour of PrE offered now, but there should be, and in big, bold print, there should be a first message, that explains the necessity of matching the Project Preset exactly to the source footage. Next, the tour should go into how to determine the attributes of the source footage to a Project Preset. If there is not such a "tour," I feel strongly that there should be.

     

    I believe that PrE 9 has added a feature that helps one match source footage to a Project Preset. In PrPro CS5, one would just drag one of the source videos to the New Icon, at the bottom of the Project Panel, after Import. This then creates a new Sequence (think mini-Project within a "master Project"), with the exact specs. required.

     

    Many new users are unaware of the above necessity, and then are confounded by a whole list of Presets, that often do not make a lot of sense - yet. Probably a good 20% of all program problems trace back to a mis-match between the Project Preset and the source footage.

     

    As for mixed format/CODEC footage, the best way to handle that is to either convert secondary set of footage to match the primary footage, for which the Project Preset has been established, or to do separate Projects, each matching their source footage 100%, and then doing an Export/Share to a format/CODEC, that matches the primary footage. Then, one can easily combine all of the footage into a single, new Project, or Import the Exported footage into the Project with the primary footage for final editing.

     

    Good luck,

     

    Hunt

     
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    Nov 21, 2010 3:37 AM   in reply to Lapino_BEL

    I read all advices given on this forum and in other forums.

    I serious think this is a bug, I have a registered product, first I installed it in English, than uninstalled it and installed it again in Dutch, but the problem still exist.

    After I give the serial I see when I click on a file with the extension *.TOD (JVC), that it's activating the licence. But with the files with the extension *.mts unfortunately no sound at all.

    If settings made by PE9 do not match orginal files than I get an message, so I don't think that's the issue.

    With the explorer clicking on the same file, normal sound on MTS file.

    And something else with PE8 I didn't have this problem.

     
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  • Currently Being Moderated
    Nov 22, 2010 5:56 AM   in reply to Johnny_Begood

    re

         "If settings made by PE9 do not match orginal files than I get an message, so I don't think that's the issue."

    I think this message can be misleading; it will occur even if the project format is incorrect.

     

    I don't have PRE on this m/c, so can't give the exact buttons on scren. When you create a new project, unless you manually set the project format on entry PRE make an assumption, probably incorrectly in your case, and you can't subsequently change it so far as I know. In particular, I found it necessary to do so for AVCHD. So you have to set the format before proceeding with creating the project. (You may need to try a few different options.). 

    Stephen

     
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  • Currently Being Moderated
    Nov 22, 2010 7:40 AM   in reply to Johnny_Begood

    Johnny_Begood wrote:

     

    If settings made by PE9 do not match orginal files than I get an message

    That is most likely the message that says your project preset does not match the footage. Click OK to let it change the preset for you.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your  children

     
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    Nov 22, 2010 1:50 PM   in reply to nealeh

    I've tried everything and I still have no audio in PE9

     

    I found a solution. Get rid of PE9 and get Cyberlink Power Director. Haven't had any issues with it.

     
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    Nov 23, 2010 1:26 PM   in reply to Lapino_BEL

    Thank you all for your suggestions.I spent time to try your suggestions and tried many project settings even NTSC , which is not used for my  country whre PAL is the standard. Since I load the files normally from my HDD, I tried also the project settings "load from Harddrive flash disc etc". But no sound from my *.MTS files. Than I tried something I normal never use, load from (JVC) camera directly, it recognizes my cam and it tells me, the files you loading not match the projects, to change to the recommended settings press yes,  what I did of course. But still no sound.

    This in mind and that I tried the Dutch and English version, gives me more and more the feeling of a program bug.

    But I'm fully open to try other suggestions, except buying another program.

     
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    Nov 23, 2010 1:55 PM   in reply to Johnny_Begood

    Try changing the file extension from mts to m2ts and see if that makes any difference.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Nov 24, 2010 8:25 AM   in reply to nealeh

    Thank you for the tip, but no sound with m2ts either.

     
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    Nov 24, 2010 11:52 AM   in reply to Lapino_BEL

    I can also confirm this sound problem with .mts files in Premiere Elements 9.

     

    I am running Win 7 64-bit and trying to edit mts-files from my Canon HF200.

     

    The sound was working both in organizer and in Premiere THE FIRST TIME ONLY after installation. Not so fun to have to uninstall and install every time I wanted to run PE.

     

    After a complete reinstallation of Win 7 I have no sound at all in organizer but now sound seem to work okay in Premiere, even after closing down and restarting the problem.

     

    Seems like a bug which Adobe should investigate further.

     
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