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Slim Jim sort of
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Captivate 5 not sending quiz results to Acrobat.com or Internal Server

Sep 29, 2010 1:55 PM

Hello All,

 

My company has recently upgrade from Captivate 3 to 5.  We have not used Captivate to report to an LMS but instead have used another program for elearning.  In any event the internal server option has us excited because our classrooms are isolated from the company intranet and are on their own LAN.  This feature should allow us to use the instructors computer as a server to record student quiz results etc.  Unfortunately I have been unable to have either approach (Acrobat.com or Internal server) function.  I have set up a simple single question test quiz and have set up the quiz preferences pointing to my "Localhost" Trainlocal test site on my computer.  When I complete the quiz and post the results (after typing in my name and email) the screen immediately disappears without displaying the "Results successfully downloaded" screen.  Additionally if I try to send the quiz results to Acrobat.com  (after going back and changing quiz precferences and republishing) the user name and password dialogue box hangs while it "signs in ..."  I can get a "Posted Succesfully" message if I enter the actual path C:/wamp/www/trainlocal/interserverreporting.php but I can not access it with the Quiz Analyzer.

 

Some added background:  Captivate 5 was downloaded from the web and burnt to a CD (we have a volume license), I have copied the two PHP files (reporting and Read) as directed, I have changed the reporting PHP to Read PHP in Quiz Analyzer preferences as directed in another forum post, I have registered my copy of Captivate 5, I have succesfully download files to my Acrobat account, I have performed an upgrade to Captivate 5 via the Help menu, we have McAfee running on each of our company computers, I have temporarily turned off the firewall to no avail.  At this point I have run out of ideas - HELP!

6285 Views   25 Replies   Latest reply: sreenivasanramusha, Oct 27, 2011 4:49 AM
 
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  • Slim Jim sort of
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    1. Slim Jim sort of,
    Oct 1, 2010 6:05 AM   in reply to Slim Jim sort of
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    Hello All,

     

    I can add some more info to this problem.  In the "Post Results" process (to Acrobat.com) as the quiz is attempting to sign in..., I can not cancel the action using the "Cancel" button on the form.  The cursor changes to the blinking vertical line instead of the hand icon.  I have to use "Task Manager" to stop the process.  Again, we are on a company internet complete with some very restrictive policy's.  I have a call into IT but that may take some time to be answered.  I'm not well versed in network issues and work arounds, and it shows.

     
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  • Slim Jim sort of
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    2. Slim Jim sort of,
    Oct 5, 2010 9:24 AM   in reply to Slim Jim sort of
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    The plot thickens:

     

    I have created several short quizzes with different organization, department and course names.  When I click "save" on the quiz preferences dialog form a progress bar appears and connects to ACROBAT.COM and indicates that it is sending the information.  I publish the quiz and test it and when I post results as before it hangs.  However when I use the Quiz results Analyzer I am able to see the different organization, department and course names but there is no student data!  I do not understand how the initial information is captured by ACROBAT.COM but not the student information.  I have to assume that the setup in quiz preferences is correct because the organization, department and course names are correctly returned.  I have not been able to get the internal server to function to this level and have decided to concentrate my efforts on ACROBAT.COM before moving on.  The more I play with this program the more I feel that my problems are a defect in Captivate 5 and less of my own doing.

     
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  • Only1Ginny
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    3. Only1Ginny,
    Oct 5, 2010 11:43 AM   in reply to Slim Jim sort of
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    I too seem to be having the same problem.  I just went to check my results in the Quiz Analyzer and I get "Data is not present on local filesystem".  problem is I have Acrobat.com selected next to the Source dropdown.  I did not have this problem last month when I was checking the results of a quiz we did last month.  There must have been something happen since then.  I am going to see if I can contact someone at adobe about this problem.

     
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  • Only1Ginny
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    4. Only1Ginny,
    Oct 5, 2010 11:50 AM   in reply to Only1Ginny
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    I sent a note to some one at Adobe I go to with a quick Captivate question.  I will keep you posted on what I hear when they reply.

     
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  • Slim Jim sort of
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    5. Slim Jim sort of,
    Oct 5, 2010 11:59 AM   in reply to Only1Ginny
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    Wow, I thought it was just me having problems.  Because of this reporting problem I have not built any elearning modules except for "test" versions to check out the reporting.  I certainly do not want to spend time in development and then not be able to publish and evaluate student scores.  Hopefully a fix for the problem is soon found, otherwise my company might have to go back to our previous solution for elearning and ditch Captivate!

     
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  • EthanHawk
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    6. EthanHawk,
    Oct 6, 2010 4:17 AM   in reply to Slim Jim sort of
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    Have you had any joy resolving this?

     
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  • Chinmay Baid
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    7. Chinmay Baid,
    Oct 6, 2010 5:15 AM   in reply to Slim Jim sort of
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    Hi,

     

    As you mentioned, the SWF hangs when posting the results to Acrobat.com/Internal Server. In this case, there are no results posted on Acrobat.com account or Internal Server.

    Can you please try publishing the course with the following setting, where Flash Player version : "Flash Player 10" :

     

    Flash Player Settings.JPG

     

    Hope this works!!

     

    Regards

    Chinmay Baid

    http://blogs.adobe.com/captivate

     
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  • Slim Jim sort of
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    8. Slim Jim sort of,
    Oct 6, 2010 5:47 AM   in reply to Chinmay Baid
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    I also tried that.  I first tried Player  version 9 then 10 still no change.  We are running IE8 with Office 2007 on a PC.  I have also uninstalled then reinstalled Captivate 5.  I have installed the trial version (30 day) on my home computer that does not have the IT restrictions that we have here in the office and I can not get my home version to work either.

     
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  • Only1Ginny
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    9. Only1Ginny,
    Oct 6, 2010 6:59 AM   in reply to Slim Jim sort of
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    I have published the quiz in both Flash  9 and 10.  I don't know what else to do.  I just can't seem to get it to work.  I changed Organization, Department, and Course names uploaded a new quiz took the quiz submitted the results it said the results were sent.  I log in to the Captivate Quiz Result Analyzer the new Organization, Department, and Course names are there but no results.  I click generate report and I get the same message  "Data is not present on local file system".  The Source drop down says Acrobat.com not Internal Server.  I am doing the same thing I did for the last couple of months and it worked then.  I hope this get worked out soon. 

     
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  • Slim Jim sort of
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    10. Slim Jim sort of,
    Oct 6, 2010 7:07 AM   in reply to Only1Ginny
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    You at least get a results sent message

    my attempts just hang!

     

    Question, have you cleared your project cache?  Early on I was also getting a results uploaded successfully and then later I cleared the project cache.  At that point Captivate returned an error message concerning missing resources.  I had to uninsall then reinstall Captivate 5 in order to be able to create projects again and that is when the  posting results hang started.

     
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  • Only1Ginny
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    11. Only1Ginny,
    Oct 6, 2010 7:22 AM   in reply to Slim Jim sort of
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    No I have not cleared my project cache. I can access previous quiz results from last month.  It is just this months quiz that can't collect the results. Since you posted that you were having this problem last week some thing had to have of happened between last week and the week of Sept. 6th.  That was when I check the results of a previous quiz.  I posted this new quiz on Sept 15th.  All of my settings are the same in both quizzes.  I even republish the quiz and uploaded it to our site under a new name to see if that would work.  None of that has worked.  

     
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  • Slim Jim sort of
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    12. Slim Jim sort of,
    Oct 6, 2010 7:27 AM   in reply to Only1Ginny
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    Well, it certainly appears that there is a growing body of evidence that there is a bug in the Captivate program dealing with alternate reporting.  I wonder if the same holds true for reporting to an LMS?

     
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  • Only1Ginny
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    13. Only1Ginny,
    Oct 6, 2010 7:42 AM   in reply to Slim Jim sort of
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    I don't know I don't have an LMS to try.  We use to use the emailing option which was also buggy but not like this.  Only a select few had problems sending the result via email.  I hope I don't have to go back to that. 

     
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  • Chinmay Baid
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    14. Chinmay Baid,
    Oct 6, 2010 7:44 AM   in reply to Slim Jim sort of
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    Hi,

     

    Can you please try following things as well :

    1. Check if the location of the SWF is under trusted locations. This can be verified from Flash Player Security Settings Manager :

    http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager04.html.

    If not, please add the location and select "Always Allow".

     

    2. Check if you're able to login to Acrobat.com separately in the browser.

    3. Check if the link of InternalServerReporting.PHP provided in the preferences, is working, if run separately in the browser.

     

    In case, if the above things don't turn out to be working, can you please send us the .cptx file, so that we can investigate at our end?

     

    Thanks and Regards

    Chinmay Baid

    http://blogs.adobe.com/captivate

     
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  • Only1Ginny
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    15. Only1Ginny,
    Oct 6, 2010 7:56 AM   in reply to Chinmay Baid
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    Where can I send you my file?  I have "Always Allow" Checked.  I can log in to Acrobat.com.  I am not using the Internal server I have the quiz online and I am using Acrobat.com selected in the quiz preferences.  

     
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  • Chinmay Baid
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    16. Chinmay Baid,
    Oct 6, 2010 7:57 AM   in reply to Only1Ginny
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    Hi,

     

    You can send me the file at : cbaid@adobe.com

     

    Regards

    Chinmay Baid

    http://blogs.adobe.com/captivate

     
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  • Only1Ginny
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    17. Only1Ginny,
    Oct 6, 2010 8:05 AM   in reply to Chinmay Baid
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    Ok I just sent it to you.

     

    Thanks.

     
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  • Slim Jim sort of
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    18. Slim Jim sort of,
    Oct 6, 2010 9:26 AM   in reply to Only1Ginny
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    Hello All,

     

    I set the security settings for Player 10 as outlined in the previous post.   I was successful in connecting to and receiving data from my Internal Server.  It is working as expected.  Initially the quiz results analyzer only found the "Organization" folder and did not return the "Department" or "Course" folders.  I went back to quiz preferences and noticed that I had used special characters in their names such as ST/city and int server2.  When I removed the forward slash and spaces the reporting and Analyzer feature worked as advertised.

     

    I have not tried Acrobat.com but will do so shortly and let you know how things worked out.

     

    Many thanks to Chinmay Baid   

     
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  • Scott McGregor
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    19. Scott McGregor,
    Oct 14, 2010 2:39 PM   in reply to Slim Jim sort of
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    I noticed your question in the forum, I was wondering if you could help. I just want to do a simple quiz, short answer, no grade. We want to read what they write. Is there no way for us to see the answers short of looking over the shoulder of the person taking the quiz. Under reporting, email option just creates a blank email. How can we see the answers. What is an LMS. I get the results emailed to me when i take the quiz in preview but not when published online.We are not some big training facility or school, it's just for employee training for a small company.

     

    any advice.

     
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  • Jim Kline
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    20. Jim Kline,
    Oct 16, 2010 2:51 PM   in reply to Scott McGregor
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    "LMS" stands for learning management system.  In a nut shell it is a method to deliver and track the remote learning experience and answers of an Internet connected student known as an "Elearner".  Google "LMS" and you will find that there are several companies that offer this service - for a fee of course.  Most colleges offer a form of elearning to their students for distance learning as well.

     

    There is a way to retrieve an answer that the student types in.  Add a "Short answer" Quiz slide to your project.  Leave the answer blank.  When your students write their answer it will be incorrect according to the analyzer but you will be able to see their response in Captivate reviewer.  You will need to view each student however in reviewer.

     
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  • TrevDev
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    21. TrevDev,
    Jan 24, 2011 5:32 PM   in reply to Jim Kline
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    Just to add to the information in the previous post: an open-source LMS named Moodle is also available: http://moodle.org/ .

     
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  • DougHarding
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    22. DougHarding,
    May 16, 2011 10:58 AM   in reply to Chinmay Baid
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    In my situation I want to send an email but when I clicked the "Send eMail" button nothing happened. No email, no error message.

     

    Reading this thread solved my problem by showing me that I needed to "trust" my application directory. (I think the Flash player should display the error and not fail silently. I hate things that do that.)

     

    However, are there any suggestions on how to handle this for the people who take my course. I want to recieve their emails but it appears that they will not know that the emails failed and so will not know that there is a problem.

     

    Will I run into the same security issue if I connect to an LMS or is the security problem on sending an email only?

     

    G

     
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  • RodWard
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    23. RodWard,
    May 16, 2011 11:14 AM   in reply to DougHarding
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    If your learners are accessing the content from a webserver or LMS, the Flash security settings are not likely to be an issue.  If from a LAN drive over a network, then YES it will be an issue, and one you should try to avoid.

     

    However, even when you DO use a web server, email reporting is not necessarily failsafe.  There are many potential fail points.  You need to test thoroughly with your particular users and the particular email clients they use (e.g. Outlook) and the particular IT environment (hopefully one that is reasonably locked down).  Find out if this is a viable reporting mechanism BEFORE you launch the course, not after.

     
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  • DougHarding
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    24. DougHarding,
    May 16, 2011 11:59 AM   in reply to RodWard
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    Thanks for this.

    The system is locked down so environments will be the same.

    I am testing from the publish button now from a LAN drive. Good to hear the problem should be mitigated.

    With any luck I will have an LMS by the time I need it but will not hold my breath.

     

    Thanks again,

    G

     
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  • sreenivasanramusha
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    25. sreenivasanramusha,
    Oct 27, 2011 4:49 AM   in reply to Chinmay Baid
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    Dear all,

    Need help.

    Installed Captivate 5.5, Quiz result on the internal server is working fine when previewed but if the same project is published using Export to HTML it does not report the internal server, please help me to fix it

     
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