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Where do I find my Adobe Presenter serial number?

Oct 2, 2010 3:48 PM

Hello,

 

I am brand new to Presenter 7, using it with MS Office 2010 (adobe just added support for Office 2010, hurray!).

 

When I attempt to install, it prompts me to enter the serial number, however, I cannot find it. The only serial number on the software box is for Acrobat 9 Pro extended, which I installed successfully. I cannot locate a serial number for Presenter 7. I've attempted to use the Acrobat 9 Pro serial number to install Presenter but it gives me an error (invalid serial number).

 

Does anyone know how I might locate my serial number for Presenter 7?

 

BTW, I do not have a connect pro account. All my work will be published to CD/DVD.

 

 

Thanks in advance

 
Replies
  • Currently Being Moderated
    Oct 3, 2010 10:22 PM   in reply to paymakr

    Adobe Presenter can be used for 30 days on Trial in case you do not have the key

    Alternatively you can buy a license for the same by going to Adobe's website

     

    By the way which box do you have, is it some suite or Acrobat alone ?

     
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  • Currently Being Moderated
    Oct 3, 2010 10:47 PM   in reply to paymakr

    Can you provide the following information:

     

    1) Did you upgrade to Office 2010 from some earlier version or is this a fresh install of Office 2010

     
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  • Currently Being Moderated
    Oct 5, 2010 5:29 PM   in reply to paymakr

    I feel your pain. I'm on the phone now going through the same transfer from one place to another.  First customer care, then tech support, then Adobe Connect, and back to customer care.  They then wanted to send me back to tech support.  I then asked for a manager in customer care and am typing this as I'm waiting for the manager.  Last night I did an online chat and had to explain the situation several times for the tech person to get what I was talking about.  Had to go through the same thing today, 4 different times.  First they told me it (Adobe eLearning Suite and Acrobat 9 were already installed on 2 computers) I explained that Presenter didn't install when I installed these programs because it was looking for PowerPoint 2007.  Another person wanted me to uninstall/reinstall the programs.  I explained the program wasn't the problem, I just needed a serial number.  It has been over an hour since I started this process and still no luck.  Does any one at Adobe talk to anyone else at Adobe?

     

    So after 2 1/2 hours of being transfered around and the tech support wanting to transfer me back to customer care I asked to speak to a manager. After going around in circles and they spoke to Adobe connect and customer care I am not eligible for the update.  I could do one of two things: either install a copy of Office 2007 or purchase a new copy of Presenter as a sland-alone product.  Becuase it came packaged with the above the upgrade wasn't available.

     

    Hopefully, this headache of mine will save others from experiencing the same problem/nightmare.

     
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  • Currently Being Moderated
    Oct 5, 2010 9:03 PM   in reply to paymakr

    I suppose you have a valid Acdrobat 9 Pro Extended Serial Key

     

    So please try out the following:

     

    1) Install and Activate Acrobat on the system on which you are trying to install Presenter

    2) Download and install Presenter(the one which installs on Office 2010) from the website

     

    ·         Close PowerPoint if running

    ·         Go to following Presenter Install location

    o    <OS DRIVE>\Program Files\Adobe\Presenter 7\AMT

    ·         Rename AdobeConfig.xml and application.sif file to some other name say AdobeConfig.xml_bk and application.sif_bk

     

    Reopen PowerPoint and access Presenter functionality.

    It should work, otherwise it will ask to run and license Acrobat first on that machine.

     

    Let me know if this workaround works for you

     
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  • Currently Being Moderated
    Oct 6, 2010 10:17 PM   in reply to paymakr

    Please go ahead and install Presenter in Trial mode and post installation follow the steps mentioned

     
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  • Currently Being Moderated
    Oct 7, 2010 12:10 PM   in reply to paymakr

    If you are running Windows 7 in 64-bit mode it is found in Program Files (x86) instead of Program Files.

     
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  • Currently Being Moderated
    Oct 12, 2010 5:53 PM   in reply to ajtaylor@compsolt.com

    Vishesh's solution works for me

     
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  • Currently Being Moderated
    Oct 14, 2010 9:48 AM   in reply to paymakr

    If you have Acrobat 9 Pro Extended, you don't need a seperate serial number for Adobe Presenter, and your Acrobat serial key won't work.

     

    Uninstall Adobe Presenter, then launch the AutoPlay executable for Acrobat Extended and click the "Install Adobe Presenter" button. Let Presenter install via that method and do not use the Presenter MSI file included in the Acrobat installation folder NOR any Presenter MSI file you download from the internet.

    If you install Presenter via the autoplay splash screen it should install as a full installer (not a trial), and therefore not ask you for a serial key when you first launch the product.

    Once Presenter is installed, go to the Help menu within Adobe Presenter, then go to Updates, and install the updates for 7.0.1, 7.0.2 and 7.0.5. If you are running office 2010 you will need the update 7.0.6 which is the update which allows for Office 2010 support.

     

    Good luck!

     
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  • Currently Being Moderated
    Oct 14, 2010 4:15 PM   in reply to Lauren@Adobe

    The Presenter link, when selected in Autoplay installer, begins to open and then stalls because it does not support Microsoft Powerpoint 2010.  The only way I can get it to work is by downloading Presenter 7 msi and then follow the method proposed by Vishesh.

     
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  • Currently Being Moderated
    Oct 18, 2010 10:28 AM   in reply to spinon

    Please see other post in relation to solution.

     
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  • Currently Being Moderated
    Oct 31, 2010 8:42 AM   in reply to Vishesh Bagga

    Vishesh,

     

    This worked for me, thank you.

     

    But, does this still leave P7 in trial mode?

     
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  • Currently Being Moderated
    Oct 31, 2010 8:41 AM   in reply to TCS-Limited

    TCS,

     

    What post contains your solution?

     
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  • Currently Being Moderated
    Nov 1, 2010 3:10 PM   in reply to Matthew A.

    Hi Matthew A.

     

    This is the post, and it works perfectly.

     

    http://forums.adobe.com/thread/733776?tstart=0

     
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  • Currently Being Moderated
    Nov 1, 2010 5:10 PM   in reply to TCS-Limited

    Wonderful, thank you for your help!

     
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  • Currently Being Moderated
    Nov 18, 2010 10:50 AM   in reply to spinon

    Vishesh's solution works for me also!!!  And now I finally have all of my Adobe Tech Com products working (all of which were "hosed" in one way or the other by my upgrade to Tech Com 2.5 and Office 2010.).  These forums are a life saver!

     

     

     

     

     

     
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