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Unable to install Presenter 7 with office 2010. Please help

Oct 4, 2010 8:41 PM

Hello, I previously posted this under a different title, but wondered if I might get more help with a new title.

 

I have recently installed Office 2010 (not an upgrade from 2007). Normally I operate on a Mac, but I am using a PC for the specific purpose of using Presenter 7. I have a brand new version of windows XP Pro with sp3. I purchased Adobe Acrobat 9 Pro Extended, which installed successfully with the provided serial number. Presenter 7 is also included in the software, but there is not a separate serial number for it. 

 

Adobe recently announced that Presenter 7 would support Office 2010, but I have been on the phone with them all evening (first Customer Support, then Tech Support, then the install team, then Adobe Connect, and back to Customer Support) and nobody there has been able to help me get the program installed properly.

 

There are two problems.

 

1) When I use the Presenter 7 install disk, I am given an error that says "Microsoft PowerPoint cannot be detected." I have PowerPoint installed already (PowerPoint 2010). This error appears because at the time I purchased the software, Presenter 7 did not support Office 2010. So...

 

2) Then I go to http://www.adobe.com/products/presenter/?promoid=DJDXB and click the download link to download a new version of presenter 7 that is compatible with MS Office 2010. But when I do this, it requires a serial number to install presenter 7. As I stated above, there is no serial number included in the software package.

 

 

I've also tried the "autoplay" tactic that I've read about online but it doesn't work.

 

 

This is very frustrating for obvious reasons. If Adobe's site says they support MS Office 2010 for Presenter 7, why am I unable to install?

 

Please help.

 
Replies
  • Currently Being Moderated
    Oct 5, 2010 5:34 AM   in reply to paymakr

    Hello,

     

    Is this a 64-bit version of Office 2010? Presenter only works with 32-bit version. I had to install Powerpoint 2007 along with Office 2010 64-bit to be able to use Presenter 7.06.

     

    Lilybiri

     
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  • Currently Being Moderated
    Oct 7, 2010 5:40 PM   in reply to paymakr

    Hi Dear,

     

    The reason you are unable to install Adobe Presenter 7 with PowerPoint 2010 is because both the Product have the same serial number and the installer provided in this link http://www.adobe.com/products/presenter/?promoid=DJDXB needs a separate serial number in order to install Presenter.

     

    So the Answer is it is not possible to install the Presenter 7 with PowerPoint 2010.

     

    Reason:= This installer will only work if you have purchased the Presenter Separately.

     

    Thanks!

    Swetank

     
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  • Currently Being Moderated
    Oct 15, 2010 4:21 AM   in reply to paymakr

    There has now been put a link on the Presenter Homepage ( http://www.adobe.com/products/presenter/ ) to download a installer which will find PowerPoint 2010.

    Link is: http://download.adobe.com/pub/adobe/presenter/win/presenter.msi

     

    Regards

     
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  • Currently Being Moderated
    Oct 18, 2010 10:25 AM   in reply to paymakr

    Hi paymakr,

     

    I have a solution for you, which works:

     

    With Microsoft Office 2010 installed, remove all versions of Adobe Presenter 7 you have tried so far, restart the system.  Install previous version of Microsoft PowerPoint 2003/2007 ONLY INSTALL POWERPOINT not all the additional office products.  Insert you Adobe Acrobat 9 Pro Extended CD install Adobe Presenter 7, as a part of the install proceedure Microsoft PowerPoint 2010 will open and state do you want to disable the Add-in due to serious issues, click No.  Once Microsoft PowerPoint 2010 opens, close the software.

     

    Goto http://www.adobe.com/support/downloads/product.jsp?product=153&platfor m=Windows then download the following updates:

     

    7.01

    7.02

    7.05

    7.06

     

    Once updates successfully installed open Adobe Presenter 7, it will automatically run Microsoft PowerPoint 2010 with no issues. Un-install Microsoft PowerPoint 2003/2007.

     

    JOB DONE!

     
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  • Currently Being Moderated
    Dec 23, 2010 10:42 PM   in reply to TCS-Limited

    Does this work if you have the 64-bit version of Office 2010?

     
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  • Currently Being Moderated
    Dec 24, 2010 1:02 AM   in reply to jeffagoad

    Hello,

     

    Up till now I couln't get it to work on a 64-bit version of Office 2010 and I presume we will have to wait until the next version of Presenter. There is one blog post, published yesterday, about the installation of Presenter 7 from eLS2 and one about the issues with the activation if installed with the serail number of Acrobat Pro. I asked in a comment about the 64-bit version, but no answer yet. Both posts are very recently published:

     

    Presenter installation via eLS2

     

    Acrobat Pro and Presenter 7

     

     

    Lilybiri

     
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  • Currently Being Moderated
    Jan 23, 2011 5:48 PM   in reply to paymakr

    Presenter 7 and Powerpoint 2010
    CAN INSTALL WITHOUT HASSLE.
    READ BELOW.

     

    I HAD the problem as well and was searching the forums here. Well I tried to do a con job on the installer to see what would respond and first try DONE.

     

    I am talking Windows 7, 32Bit, Office 2010.
    I havent tested anything else so here goes.

     


    ---------
    1. Go to Regedit
    2. Navigate to the [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\PowerPoint\Install Root]
    "Path"="C:\\Program Files\\Microsoft Office 2010\\Office14\\"
    3. Export the Key (this key only)
    4. Open it in Notepad and EDIT the 14.0 to 12.0 (only change 1 not both)
    5. Save the file
    6. Merge it into the registry again.
    7. Install Presenter 7 smooth as ever.

     

    AND IT WORKS So take note of the change

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\PowerPoint\InstallRoot]
    "Path"="C:\\Program Files\\Microsoft Office 2010\\Office14\\"

     

    becomes

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\PowerPoint\InstallRoot]
    "Path"="C:\\Program Files\\Microsoft Office 2010\\Office14\\"

     
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  • Currently Being Moderated
    Jan 28, 2011 7:10 AM   in reply to ktaisia

    It worked for me!  (Office 2010 with winxp 32) 

    Thank you ktaisia. 

     
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  • Currently Being Moderated
    May 11, 2011 10:02 AM   in reply to ktaisia

    When I try to merge (step 6) it does not put the path file into the regestry.  I am not sure where is is going when I do the merge.  Any suggestions?

     

    Thanks,

    Jess

     
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  • Currently Being Moderated
    May 12, 2011 8:16 AM   in reply to JessLamphere

    Hi Jess,

     

    Basically if you export your Office Location from the Regedit, the .reg file will start with something as below

     

    Windows Registry Editor Version 5.00

     

    Im using Windows 7 so this is how it looks, I have forgotten what it looks like in XP (if thats what you are using).

    So All that you needed to change was the 14 and make it 12. This is because the Presenter (as good as it is) was programmed to look for the Office 12 Key in the Registry, I suppose they didnt think Micro$oft was going to release 14 so soon.

     

    So my registry file would look like this below

     

    Windows Registry Editor Version 5.00

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\PowerPoint\InstallR oot]
    "Path"="C:\\Program Files\\Microsoft Office\\Office14\\"

     

    So to breakdown what this means is,

     

    Windows Registry Editor Version 5.00 - is the version of the registry in my computer

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\PowerPoint\InstallRoot] - This is the Key in the registry that Presenter looks for (note the 12 in bold)

    "Path"="C:\\Program Files\\Microsoft Office\\Office14\\"  - This is the path where office ACTUALLY LIVES.

     

    We have conned the Presenter program and  told it that Office 12 is installed in the folder Office14

    Because They are almost Identical programs, Presenter accepts the deal and installs to that folder.

     

    Try it.

    I cannot tell you what registry setting you are to use, because you might have office installed on a different drive, or different location etc.. so you Export the Key (the right Key) and Change 14 to 12 and you will win.

     

    Cheers

     

     

    Kent

     
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  • Currently Being Moderated
    Aug 13, 2011 6:46 PM   in reply to paymakr

    There is no development plan for Presenter 64-bit. Presenter will only install officially into Windows 64-bit or 32-bit but you must have MS Office 32-bit version. No plans for supporting MS Office 64-bit. Even Microsoft recommends to end-users that the 32-bit version be used unless you have very specific reasons for needing the 64 bit version of Office.

     
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  • Currently Being Moderated
    Aug 11, 2011 6:04 PM   in reply to paymakr

    GREAT NEWS ON THIS TOPIC:

     

    ADOBE PRESENTER 7.07 IS A MAJOR UPGRADE AND FIXES A WHOLE LOT OF INSTALL ISSUES. PLEASE GET THE CODE HERE:

     

    http://www.adobe.com/products/presenter/

     

    TAKE A LOOK DOWN THE RIGHT SIDE OF THE PAGE AND SEE THE LINK THAT DISCUSSES CURRENT CUSTOMERS DESIRING THE UPDATE. THAT IS A COMPLETE DOWNLOAD OF PRESENTER. JUST HAVE YOUR SERIAL NUMBER HANDY.

     

    TAKE NOTE:

     

    1- ADOBE RECOMMENDS PRESENTER 7.07, ADOBE CONNECT 8.1.2, AND ADOBE CAPTIVATE 5.5 AS THE COMBINATION TRULY DESIGNED TO WORK GREAT TOGETHER

     

    2. THERE IS A TRANSITION FROM ACTIONSCRIPT 2 TO ACTIONSCRIPT 3 IN THESE PRODUCTS AND THAT IS WHY WE RECOMMEND MAKING SURE YOU USE THESE VERSIONS FOR THE VERY BEST EXPERIENCE.

     

    Adobe Connect 8.1.2 is being rolled out throughout August. It was released yesterday for download for on-premise customers and you can download from this location which includes instructions:  http://se.adobe.acrobat.com/eightdot1dot2

    (It assumes and requires that you have updated your Adobe Connect Server o version 8.1.1 first)

     
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  • Currently Being Moderated
    Aug 13, 2011 2:32 AM   in reply to Heyward Drummond

    Hello,

     

    Thanks for this post and I hope you do not mind adding some tips for present licensed users of eLearning Suite 2.0 or 2.5 (not sure yet if it also applies to users of eLS 1.0): this upgrade is FREE for you. This is the work flow to install a registered 7.0.7 version:

     

    • Download the trial version (see link in previous post)
    • Uninstall the present version of Presenter (you can use the Software uninstall in the Control Panel)
    • Install the trial. Do not bother to enter your serial number in this phase because it will be marked as invalid.
    • Rerun the Setup file coming with eLS
    • Choose only Presenter to be installed, if necessary (was not so for me) enter your serial number
    • After the install, you will be able to register when opening Presenter.

     

    This worked fine for me. I do use Windows 7 professional and eLS2.5. But it should work as well with Acrobat Suite and eLS 2.0. About eLS 1.0 I'm not sure yet, although RJ Jacquez mentions in his blog that this also shoudl be possible to upgrade for free.

     

    Lilybiri

     
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  • Currently Being Moderated
    Aug 16, 2011 4:18 PM   in reply to Lilybiri

    Thanks, I followed your workflow.

     

    I am wondering if there is a way to know whether I have Presenter 7.07 has installed?

     

    Thx,

     

    David

     
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  • Currently Being Moderated
    Aug 16, 2011 6:49 PM   in reply to David J.

    Sure...launch Powerpoint...go to the Adobe Presenter Tab and I believe it is under that tab...maybe under help.....or run updates under the help or preferences tab.....I don;t have it running right now. 

     
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  • Currently Being Moderated
    Aug 17, 2011 3:38 AM   in reply to Heyward Drummond

    Oh, I see I had kept on clicking on the ? button but not the sub-button underneath.

    presenter7-screen-capture.png

     

    presenter7-screen-capture2.png

    presenter7-screen-capture3.png

     
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  • Currently Being Moderated
    Aug 25, 2011 3:49 AM   in reply to Lilybiri

    Lilybiri,

     

    You have no idea how much I love you right now!!! I have been struggling to get Presenter to work with PowerPoint 2010 for such a long time. I can't believe Adobe have left us eLS2 users in this way for this length of time.

     

    However, now I have followed your steps, I am now able to use Presenter again with PowerPoint!

     

    Kudos to you!

     

    Many thanks.

     

    Regards,

     

    Rob.

     
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  • Currently Being Moderated
    Aug 25, 2011 6:04 AM   in reply to RobSTL

    Thanks, Rob, but my husband is getting jealous....

     

    Lilybiri

     
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  • Currently Being Moderated
    Oct 19, 2011 9:01 AM   in reply to paymakr

    All of the above answers didn't help me to solve my problem.

     

    I was trying to install Adobe Presenter 7 in Windows 7 64-bit system with Office 2010 (32-bit), but as part of the Technical Communication Suite 2.0.

     

    Unlike the eLS2, the TCS2 doesn't have the option to only install Presenter. It is included in Acrobat 9 Pro Extended.

     

    After finding out that one, the installer of TCS2 still wouldn't install Presenter ("Adobe Presenter not installed" message at the end of the TCS2/Acrobat 9 Pro Extended installation).

     

    So I downloaded the 7.0.7 update from the Adobe site and could install, but it wouldn't validate. Until I followed the instructions from this site: http://blogs.adobe.com/captivate/2010/12/acrobat-9-pro-extended-and-pr esenter-7-activation-issue.html

     

    Workaround:  If the user has a valid Acrobat 9 Pro Extended license for Windows platform, then he can activate Presenter 7 in the following manner

    1)       Install Acrobat 9 Pro Extended and activate it on the machine on which you want to install and activate Presenter

    2)       Download the installer of Presenter that supports installation on Office 2010 from Adobe website and install the same in TRIAL mode

    3)       Close Presenter and go to Presenter installation directory (<drive>\Program Files\Adobe\Presenter 7) and go inside AMT folder

    4)       Rename AdobeConfig.xml and application.sif files

    5)       Relaunch Presenter

    Presenter installer will sniff the system for a valid Acrobat 9 Pro Extended license and will automatically get activated.

     

    This got my copy of Adobe Presenter 7 working! (after 1 full day of work lost with just trying all kinds of different approaches. And calling the Adobe Helpdesk, but they were absolutely worthless... )

    Greetz,

    Dave, from the Netherlands

     

    Ps. I still have to get my Adobe Captivate 4 working on Windows 7 64-bit, because my copy does NOT want to open ANY projects. (or save a recording to a project...)

     
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  • Currently Being Moderated
    Dec 2, 2011 9:30 AM   in reply to ktaisia

    How do you merge it back into the registry? I cannot figure out how to do that.

     
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  • Currently Being Moderated
    Dec 2, 2011 10:45 AM   in reply to ktaisia

    Ahhhhh - Happy Friday to you.  You have absolutely made my day!

     
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  • Currently Being Moderated
    Dec 2, 2011 10:49 AM   in reply to tektronixEd

    To merge the change back into the registry - do this:

     

    Make sure you have saved the edited registry key in an easily accessible location such as your desktop.

     

    Back in the Registry Editor, single-click on the "InstallRoot" entry again to ensure that it is the active target location for the import.

    Go to the File menu and choose Import

    Choose your edited file

    Click all the appropriate OKs and exit the Registry Editor.

    Should work like a charm!

     
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  • Currently Being Moderated
    Dec 2, 2011 12:21 PM   in reply to mcrichmond

    OK, thanks so much! I was right-clicking on the InstallRoot entry but there was no Import option. I learn something almost every day!

     
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  • Currently Being Moderated
    Feb 3, 2012 3:38 PM   in reply to Heyward Drummond

    Heyward,

     

    My pc was recently upgraded to Windows 7 and  Office 2010.

     

    Presenter came bundled in Acrobe X Suite that I installed on my computer after the upgrades (I had this installed with XP and Office 2007 previously and it worked beautifully). Adobe Presenter didn't appear on a tab when I opened PowerPoint 2010.

     

    I uninstalled Presenter 7.0 and downloaded Presenter 7.7 (trail). This solved my problem (Adobe Presenter appreared on a tab in PowerPoint 2010), however, my license key for Acrobat X Suite wouldn't work so I could only install the trial version.

     

    Next, I uninstalled Acrobat X Suite and re-installed it (Presenter 7.0 was re-installed)

     

    I downloaded patches 7.01, 7.02, 7.05, and 7.06 When I try to install the patch for 7.01, I get a message saying "patch cannot be applied on this version of Adobe Presenter."

     

    Help. I'm really getting frustrated. I'm an instructional designer working with faculty to help them develop online courses and this is a problem.

     
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  • Currently Being Moderated
    Feb 5, 2012 8:49 PM   in reply to campbellsusan

    Hi,

     

    Presenter 7.0.7 license problem you can be solved if you do the steps mentioned in following link:-

    http://blogs.adobe.com/captivate/2010/12/acrobat-9-pro-extended-and-pr esenter-7-activation-issue.html

     

    For Presenter 7.0. Go to following link http://www.adobe.com/support/downloads/product.jsp?product=153&platfor m=Windows and install Presenter 7.0a  and then install patches.

    Presenter 7.0a is for PowerPoint 2010.

    It look like Presenter 7.0 was not installed properly that’s why patches were throwing that error.

     

    I recommend you to use Presenter 7.0.7 as it some fixes over 7.0.6 and also it got AS3 support.

     

    Thanks,

    Shubhi

     
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  • Currently Being Moderated
    Feb 6, 2012 10:33 AM   in reply to VideoPep

    I tried installing Presenter 7.07 and it would not accept the license key that came with Acrobat X Suite (that includes Presenter 7).

     

    I don't think I should have to purchase another license. What should I do?

     
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  • Currently Being Moderated
    Feb 6, 2012 10:37 AM   in reply to VideoPep

    I have a valid license for Acrobat X Suite (that includes Presenter 7) NOT a Adobe 9 Pro Extended. The link you provided is for users with a valid Adobe 9 Pro Extended license. What can I do for my Acrobat X Suite license to work with Presenter 7.07?

     
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  • Jorma Jennings
    1,840 posts
    Jul 5, 2007
    Currently Being Moderated
    Feb 6, 2012 11:38 AM   in reply to campbellsusan

    Run the presenter installer that comes with Acrobat X Suite (with Presenter 7.0.7 already installed). It will apply the serial key properly.

     
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  • Currently Being Moderated
    Feb 6, 2012 7:12 PM   in reply to campbellsusan

    Sorry, for sharing wrong link. I wanted to share KB article; here we go http://kb2.adobe.com/cps/912/cpsid_91200.html

     
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  • Currently Being Moderated
    Feb 7, 2012 8:17 AM   in reply to VideoPep

    Thanks. This seems to have worked.

     
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  • Currently Being Moderated
    Feb 9, 2012 7:10 AM   in reply to ktaisia

    ktaisia.  First off, thanks for sharing!

     

    I'm having trouble. When I go as far as [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\ , I have 8.0, 11.0, 12.0, AND 14.0.  HOWEVER, my PowerPoint/InstallRoot only exist under my 8.0 folder....???  I have a Win 7 64-bit desktop, but my Office is 32-bit because I needed to use Articulate. Now I need to use Adobe Presenter, and I can't get it to work..

     

    Do you have any suggestions? I don't want to muck about with my registry without the advice from someone knowledgeable!

     

    Thanks!

     
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  • Currently Being Moderated
    Feb 9, 2012 12:07 PM   in reply to almacote

    Hi,

    its ktaisia here

    I have a different alias because something went wrong with my account.

     

    If I understand what you are saying then I might try below or you could add me on skype for step by step help (FREE)

    I am opensource believer (anyway thats off topic)

     

    You need to determine the folder that the office is installed in.

    Firstly I have a new machine with 64bit Windows 7 but have not installed Presenter 7 yet.

    How did you install it, with EL2? or just from the adobe download?

     

    Let me know and I will copy the install and figure out what may be best for you.

     

    Note, someone from adobe told me to stop making comments about the registry because some users are not capable. But dont worry everything i do is safe and reversible if you get stuck.

     

    my skype ktaisia and the name will be Solomon Baka with a Rastaman icon.

     

    Cheers

     

    EDIT:

    What version is the powerpoint you want to use. Needs to be 2007 or later

     

    Message was edited by: solomonbaka

     
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  • Currently Being Moderated
    Feb 9, 2012 12:23 PM   in reply to solomonbaka

    From: solomonbaka forums@adobe.com

    Sent: Thursday, February 09, 2012 2:44 PM

    To: almacote

    Subject: Re: Unable to install Presenter 7 with office 2010. Please help Unable to install Presenter 7 with office 2010. Please help

     

     

     

     

     

    Re: Presenter 7 and Powerpoint 2010 - SOLVED

     

     

    created by solomonbaka <http://forums.adobe.com/people/solomonbaka>  in Adobe Presenter - View the full discussion <http://forums.adobe.com/message/4196730#4196730

     
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  • Currently Being Moderated
    Feb 10, 2012 3:14 PM   in reply to solomonbaka

    Hello.  Well, you should be asleep by now and I know that it’s the weekend, so, the next time you have a moment, I would really appreciate your expertise again.  I will let you see my screen through MeetingBurner next time so you can verify that I’m doing things correctly?

     

     

     

    Thanks again!!

     

     

     

    -Alma

     
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  • Currently Being Moderated
    Apr 24, 2012 12:39 PM   in reply to paymakr

    I found the solution to your problem.

     

    Start Powerpoint 2010 ... at first Adobe Presenter will not be available in the top menu.

    To activate it you should go to  File - > Options - > Add-Ins

    In the right panel ... in the bottom region you will see a combo box named ... Manage:

    Select the last option from this combo box , named Disabled Items and press Go button.

    It will appear a windows with a option called ... Adobe Presenter PowerPoint COM Addinn.

    Select it and press Enable button below.

     

    That's all Folks. Enjoy it.

     
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  • Currently Being Moderated
    Apr 24, 2012 12:55 PM   in reply to FlorySib

    I'm sorry. That was tried before the question was posted online. That did not help.

     

    Thanks.

     

    Alma de Maria Cote

     
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