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Acrobat 9 Pro and Windows 7

Oct 20, 2010 2:27 AM

I recently purchased a new laptop with Windows 7 (64 bit), and then installed Acrobat 9 Pro. When i opened a document in Word 2010 and tried to access PDF Settings, Word crashed. I could 'print' but then no bookmarks were created. I ran a compatibility check and it seemed it was checking for XP mode. I though it was compatible with Windows 7?

Solution: I uninstalled the application and rinstalled it in XP virtual mode. I then opened the document in Word 2007 (also installed in XP mode for RoboHelp reasons) and everything worked fine.


1. Was this the correct procedure?

2. Why isn't it working in Windows 7?

3. Are there any problems with my solution that i am currently unaware of?


Many thanks,


  • Currently Being Moderated
    Oct 20, 2010 3:03 AM   in reply to JacquiL

    Use Word 2007. Word 2010 will not work with Acrobat 9.

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  • Currently Being Moderated
    Oct 20, 2010 4:31 AM   in reply to Bernd Alheit

    Also be sure to update AA9 to AA9.4.

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  • Currently Being Moderated
    Oct 20, 2010 8:52 AM   in reply to JacquiL

    Keep updating until the response screen says you are at the latest version... updates are not cumulative, so you must do 9.1 before 9.2 before 9.3 etc

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  • Currently Being Moderated
    Oct 21, 2010 8:43 AM   in reply to JacquiL

    There are many things that may get in the way of the automatic update process, so download the file(s) manually and install


    All Adobe updates start here and select product

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