Hi Jeanne.

I am still having this issue and whilst I understand you cannot reproduce it, it is hard to send any details as the problem doesn't crash photoshop and so there's no crash report to send. I have emailed you a screenshot of my file which has just corrupted and is now un-useable. If you have made any progress on this problem please let us all know as I think we are all loosing a lot of hours reworking files that have corrupted.

Thanks

Neal

As with everyone else in this discussion I can't actively reproduce the problem. It seems to occur when a file has smart or 3d objects in it but corrupts when a blur filter is used on any layer in the document - but this doesn't happen every time and so I can't reproduce the corruption on demand. Once it has happened to a file I'm working on any file I open before closing photoshop os also corrupted in the same way.

This time round I had linotype's font explorer running which has a photoshop plugin active but when I initially had the problem I tried working without the program running and it still occurred so decided that wasn't effecting anything. The only other plugin I have added to photoshop is the ICOformat.plugin for saving windows icon image files - which I have used for a long time before the problem began. I have tried resetting the PRAM and I have done an extened hardware test so it is also not a hardware problem.

I would be more than happy for you to remotely look into my system. Would it be possible to do it on a non-timed basis so I could email you when it next happens and you can look at it then to see what the document looks like and how it is set up when the problem occurs. Would that be more useful?

Thanks

Neal

We're experienicing this problem on two of our retouching stations running CS5 Photoshop.

Has anyone seen this problem in CS5.5? We were planning on waiting until CS6 came out to upgrade, but if this would stop the file corruption, I could probably swing for it for our six retouching Macs.

Thanks.

-- Jon

I have been having the same problem!

I have also been encountering the problem from time-to-time since installing CS5 EXTENDED on a brand new machine. I have a MacBook Pro, with the i7 core. I usually have PS contiunually running for days at a time. No third-party software except for wacom tablet. The corruption is completely random and frustrating. Same kind of situation, using gaussian blur, and then photoshop starts drawing blocks on my files. Sometimes it's on the actual layers themselves, and sometimes just in my layer masks. Cannot undo or revert file. Just completely corrupts it with blocks of information removed. I haven't submitted a crash report since it doesn't actually "crash" my computer, just destroys the file.

Attached is an image. I had just applied gaussian blur on a new layer to create a drop shadow. The corruption attacked a different layer,  and cut a hole through the photo layer (It's not a white fill), You can see my drop shadow lingering through the corruption block.

Please feel free to contact me with any additional questions, and please let me know if you come out with a patch. Due to budgetory constraints, sure when we will upgrade to 5.5 since we just bought 5 in March. I will try and post more images when this happens. Hope you can figure this out!

Hi Everyone

I also noticed that MANY MANY MANY of my files were beginning to look fuzzy.  At first I thought perhaps it was me resaving to often {PC system w/ Intuos 4} and now Mac.  Then I noticed while working on a few files LIVE that a clear image went a bit blurry all of a sudden.  Thankfully, I figured out that the system was making the command on it's own because when I selected "Undo" for something totally unrelated to Gaussian Blur and had not used Gaussian blur, the command "Undo Guassian" popped up.  Then, the lightbulb went off.  It is the system doing the command on its own for some reason.

The other day, I worked on a vintage image graphic I had downloaded from another source.  Had worked on it in a prior session as well.  I looked over at my screen and where a few pixels had softly been removed from my edits, magic wand tool selection edits, {which was fine, I wanted the layer below to kind of show through}.  The pixels turned SQUARE!?  I have also had to close out docs without saving when I notice funky things going on. 

There is a "pixel bender" file that I have noticed on the program.  Is this related to gaussian blur?  Is this a valid PS .exe?

I have lots of history typically when working with my images.  Perhaps I could provide a copy to Adobe to see if technical support could figure this out.

This problem has affected several documents, including logos!   So, I am thinking it is happening upon reopening files.  And as I recall, this was ALSO occuring on my old PC.  I thought I was saving incorrectly, see above.  I have a Mac now.

I have a new Mac and do use an Intuos 4 Pen and Tablet.  But I am *NOT* clicking down on guassian blur.

No Third Party Plugins.

Typically, I have Bridge running in the background 90% of time.

Tontcho, I hear you loud and clear.  I'm also a professional retoucher, and i've recently lost at least 40 hours of work over a few months to this (or a similar) issue.  I do have a Wacom, but when this happens, i'm not using it.

It's not just gaussian blurring that does it for me though (though it does); for me, it's way worse layers with masks, or groups of layers with masks that really get things tweaked out.

I've done all the usual things (prefs, etc), as well as replaced all the RAM, replaced the GPU, disabled OpenGL, reinstalled the entire CS5 Suite, and still, corruption.

I've gotten into the habit of saving extremely often, but there's been more than once that i've saved while zoomed in without noticing corruption, and therefore killed large and complex (1-2gb, 50+ layers) files.

Anything, literally ANYTHING will help.

Thanks,

Erik

System:

10.6.8

2.66GHz Quad Xeon

16GB 1066MHz DDR3

12.0.4 x64

NVIDIA GeForce GT120

Just got the same bug. Didn't even get to apply the Gaussian Blur. Saw the corruption happening while I was in the effect preview, hit cancel but it still messed up my image. Interestingly, it only effected the layer beneath the one I was attempting to apply the blur to. 14 MB RGB file contained 10 layers, 1 layer group, 2 layer masks, 1 adjustment layer, various blending modes throughout. Kind of an average file - which is troubling because it makes me think it can happen at any time.

Like everyone else here, I need to be able to use these editing tools with complete confidence in their reliability. Please help, Adobe. Livelihoods depend on it!!!

Thanks,

Anthony

System:

10.7.2

iMac 2.7 GHz Intel Core i5

4GB 1333 MHz DDR3

AMD Radeon HD 6770M

Photoshop 12.1 x64

Happened again today, minor file corruption, but massive desktop corruption.

Here's what it looks like (before rebooting): http://imgur.com/a/4NPJK

Good times.

I sure am glad that on the Windows side we can get our own new display drivers directly from the manufacturer.

-Noel

Aaaaaand again: http://imgur.com/a/t6wI9

I'm losing work like crazy here, saving often (and to different files) as things can corrupt at any time.  There's GOT to be a fix for this.

I use Photoshop for about 80-90% of all the work that I do, I simply can't afford this kind of error so constantly.

-Erik

Just to chime in, I've had this problem occasionally. But perhaps of interest not on my work Mac Pro but on my home iMmac (thus only light use and no network).

Hi, I had this issue for around 6 months and intermittently lost heaps of work.

Touch wood I have solved it, kind of. I've had no trouble for 3 months now and all I did was buy and install OSX 10.7 and buy the upgrade to CS5.5 which includes photoshop 5.1. I am using exactly the same mac ( pro 2009/2x2.26 quad core/16gb ram/NVIDIA geforce gt 120) with same hardware set up and same graphics tablet, external drives etc - software has been the only change I have made. Was expensive and took a while but has saved me a lot of time and money in the long term. Hopefully this might help sopme of you with the same problem and adobe work out what is going wrong with photoshop 5.

Be advised: Before anyone goes and buys software upgrades thinking it will solve the problem, I am running Mac OSX 10.7 and Ps 5.1 (vers 12.1), the latest versions of both, and still randomly experiening this bug.

Jeremy, Mac or PC?

-Noel

I'm a PC user, and haven't seen it, but I'm interested in being whatever help I can be...  Out of curiosity, if you use the History and go back some steps, can you reach an uncorrupted version of the image?

Sounds like a wild pointer issue, but I wonder why it's not seen in PCs.  Most of the same code must go into the build of Photoshop for both platforms.  Maybe it's an uninitialized pointer that happens to have an innocuous value on a PC, and a damaging value on a Mac.

Can you reproduce it reliably, or is it just random?

I might suggest trying to run Photoshop without OpenGL enabled and seeing if it changes the occurrence of the problem.  If it does, it's possible the Mac's OpenGL display driver implementation needs an update - and such updates only come through Apple..

-Noel

Totally. Same here.

Not only corrupts the layer but the ENTIRE FILE is lost.

I'm not using Gaussian at all now. Which leaves me in a super high disadvantage. I almost always have the need to use gaussian.

Come on Adobe, we pay thousands for the software and an issue like this can't just be left to wonder...

FYI - to all the forum newcomers, Adobe's Chris Cox and Jeanne Rubbo have been working with us for a long time now trying to get this figured out. The trouble on their end apprently is that nobody can reproduce this on command to show them, and they cannot reproduce the bug at all. So until they can reproduce it they cannot resolve it.

If you can get it to happen on command, we are all one step closer to the solution. Just get in contact with Jeanne via her email: jrubbo@adobe.com and if you can reproduce on command she can do a screen share session with you to make some progress.