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Full scratch disk

Nov 22, 2010 4:39 AM

I am trying to reinstall adobe photoshop 7.0

on a replacement desktop computer. HP

with Windows 7 64bit and 750GB ha

rd drive. Also have a Seagate 2TB external d

rive. When I try

to launch Adobe I get a message that Adobe ca

nnot launch because the scratch disk is full. Program will not launch.

 
Replies
  • Currently Being Moderated
    Nov 22, 2010 5:05 AM   in reply to Mike Jackey

    How much free space is on your C: drive? Is it defragged? How much RAM do you have?

     

    While you have 750Gb HD, it doesn't mean that there is that much available.

     
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  • Currently Being Moderated
    Nov 22, 2010 5:22 AM   in reply to Mike Jackey

    I know what the issue is, you have to update PS7 to PS7.1 before it will launch. Has to do with how PS7 reads memory.

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    Nov 22, 2010 6:25 AM   in reply to Mike Jackey

    Photoshop 7 uses Windows system calls that don't carry enough bits to handle gigabyte drive sizes, because its design simply pre-dated the availability of such huge hard drives.

     

    I have never heard of Photoshop 7.1, Bart.  Do you mean 7.0.1?  I don't see any mention of different handling of scratch disks in the 7.0.1 update.

     

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=1851

     

    FYI the list of all updates available can be found here:

     

    http://www.adobe.com/support/downloads/product.jsp?product=39&platform =Windows

     

    -Noel

     
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  • Currently Being Moderated
    Nov 22, 2010 6:31 AM   in reply to Noel Carboni

    Yes, meant 7.01, they don't normally mention installation problems in the list of updates.

     
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  • Noel Carboni
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    Nov 22, 2010 6:41 AM   in reply to Bart Cross

    I do hope the 7.0.1 update solves it, but I'm unable to find any reference to 7.0.1 doing good things for this issue.

     

    Another approach might be to repartition a drive to create a relatively small partition to use as the Photoshop scratch disk, or simply choose another one on the system if one exists...  I don't quite recall the size drive Photoshop 7 could access...  Less than 1 TB maybe?

     

    Or maybe it's just time to buy Photoshop CS5.

     

    -Noel

     
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  • Currently Being Moderated
    Nov 22, 2010 6:49 AM   in reply to Noel Carboni

    His boot drive is <1Tb, it has to do with RAM.

     
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  • Noel Carboni
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    Nov 22, 2010 6:57 AM   in reply to Bart Cross

    Ah, so just making the scratch drive C: instead of D: might fix him right up.

     

    -Noel

     
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  • Currently Being Moderated
    Nov 22, 2010 6:59 AM   in reply to Noel Carboni

    He can't even open up PS after install so the scratch would be C:

     
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  • Currently Being Moderated
    Nov 22, 2010 9:57 AM   in reply to Bart Cross

    Well I guess the update solved the problem.


     
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  • Currently Being Moderated
    Nov 22, 2010 12:12 PM   in reply to Mike Jackey

    I'm having the same problem, and the update hasn't solved it.  I haven't even been able to open Photoshop 7.0 for the 1st time to set a scratch disk.  I really need help or I'm going to lose my mind.

     
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  • Currently Being Moderated
    Nov 22, 2010 1:31 PM   in reply to Mike Jackey

    Mike - which problem, with which version of Photoshop?

    The Photoshop 7 problem discussed here was already answered.

     
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    Nov 22, 2010 2:14 PM   in reply to Chris Cox

    I don't understand, the problem doesn't seem to be fixed for either of us.

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
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    Nov 22, 2010 2:30 PM   in reply to jws38129

    Point your scratch disk at a partition smaller than 1 TB.  You'll find the setting in the Edit - Preferences - Performance dialog.

     

    In a pinch uncheck all drives, though you will likely have memory problems with an image of any significant size if you do this.

     

    If all else fails, buy a version of Photoshop that understands modern disk hardware.

     

    -Noel

     
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  • Currently Being Moderated
    Nov 22, 2010 2:34 PM   in reply to Noel Carboni

    I can't open the preferences because I can't open photoshop without getting the error.  How else can this be done?

     
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  • Noel Carboni
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    Nov 22, 2010 2:50 PM   in reply to jws38129

    I *think* I recall you can access the Scratch disk settings at startup time by pressing and holding the Ctrl and Alt keys simultaneously IMMEDIATELY after starting Photoshop from its icon or menu shortcut.  You have to be fast, and many people find they have to try several times.  You might be able to get away with holding them down before starting it.

     

    What I don't remember is whether this feature was available all the way back to Photoshop 7.

     

    -Noel

     
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  • Currently Being Moderated
    Jul 24, 2011 5:19 PM   in reply to Mike Jackey

    I'm having this same problem. However when I hit CNTL+ALT and the screen comes up. I switch disks to the C drive (I have 1.29 TB available) and click okay. It doesnt make the change. It still says scratch disks are full and closes the program. I then do it again and pull of the same CNTL + ALT screen and its like I never made a change. I'm so frustrated. I got my computer upgraded so everything will run better but this doesn't even run period. :/

     
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  • Currently Being Moderated
    Jul 25, 2011 11:34 AM   in reply to Mike Jackey

    Yes, due to limitations in the available Windows APIs at the time, Photoshop 7 and earlier couldn't recognize a drive over 1 TB.

     
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  • Currently Being Moderated
    Jul 26, 2011 9:32 PM   in reply to Mike Jackey

    Thank you SO much!  I switched it to my smaller drive and works great!  Thank you Thank you Thank you!!

     
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