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Cannot open .png file in PhotoShop Elements 9

Nov 23, 2010 1:43 PM


I am unable to open a .png file on a PC with the following dimmensions:


Width: 4070
Height: 32305


I get the following error when I try to open to image file with PSE 9:


"could not complete request because of a problem with the file-format module interface"

The file was created on a Mac in Photoshop. However, Another employee was able to open the file on a PC in Photoshop CS.

She received the following message when she opened the file:


"The document Aplan_top5%_heatmap.png has an embedded color profile that does not match the RGB working space. The embedded profile will be used instead of the working one.


Embedded Profile: Generic RGB profile


Working Profile: sRGB Ie61966-2.1"

Can anyone explain to me why another employee can open the .png file in Adobe Photoshop CS (way older version) and not in PSE9?

Thanks for any assistance that you can provide.

  • Currently Being Moderated
    Nov 23, 2010 2:15 PM   in reply to cmd/ctrl

    If the pixel dimensions your gave are right W 4070 x H 32305,

    then the document is too big for pse9.


    Elements will only open documents of 30,000 pixels on less,

    either width or height. In other words if the document size is greater than 30,000

    pixels in width or 30.000 pixels in height, photoshop elements won't open the file.


    Newer versions of the full photoshop can handle documents of 300,000 pixels.





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  • Currently Being Moderated
    Nov 23, 2010 2:32 PM   in reply to cmd/ctrl

    When i said newer versions of photoshop, that would apply to cs and newer.


    Also the 30,000 pixel limit in photoshop elements applies to any file format, not just pngs.




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  • Currently Being Moderated
    Dec 9, 2010 3:08 AM   in reply to MTSTUNER

    The link explains about various limits on file size. Should hold good for most of the PSE9 cases also.




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