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Adobe Reader X and Page Embedded PDFs

Nov 29, 2010 8:59 AM

We are experiencing an issue across our corporation wherein, post-upgrade to Adobe Reader X, websites opened with Internet Explorer containing an embedded PDF frame now show a blank box instead of the PDF.  Firefox will display these sites correctly and I have verified Firefox is using the updated Reader X plug-in.  This has been tested across many configurations and behaves consistently in this fashion.  Reversion to Adobe Reader 9 appears to solve the problem, however, this is not a true solution.

 

Help?

 
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  • Currently Being Moderated
    Nov 29, 2010 9:16 AM   in reply to TaylorHigley

    Could you please provide the detail of OS and IE version which you are using?

     
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  • Currently Being Moderated
    Nov 29, 2010 9:47 AM   in reply to TaylorHigley

    Is this happening only for pdf embedded in webpages using embed/oject tags e.g.  http://blogs.adobe.com/pdfdevjunkie/2007/08/using_the_html_embed_tag_t o_di.htmlor it happnes for pdfs e.g http://www.corewebprogramming.com/PDF/ch10.pdf as well?

     
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  • Currently Being Moderated
    Nov 30, 2010 3:29 PM   in reply to TaylorHigley

    Same here.

    Upgraded to Adobe Reader X and Internet Explorer opens empty page instead of PDF document.

    This is not a static PDF file, but stream attached directly to the HTTP responce.

    Firefox and Chrome works fine, so I assume it's a problem in the Adobe plugin for IE.

    It does not looke like an issue with previous version, as it was reproduced with both

    Internet Explorer (versions 7 and 8) and Reader X on the clean computer (Vista).

     
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  • Currently Being Moderated
    Nov 30, 2010 9:15 PM   in reply to JFlintBean

    like TaylorHigley suggested could ou please check the version of Reader X browser plugin? you could find them C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll. Right click -> Properties -> Details

     

    If version is 9.0.x then you could try a clean install of Reader X.

     
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  • Currently Being Moderated
    Dec 1, 2010 8:16 AM   in reply to ManishPali

    Version of AcroPDF.dll is 10.0.0.396.

    Reader 9 was never installed, just Reader X.

    I still think this is Reader X problem.

    If stuff works in Firefox, it has to work in IE without hassle of reinstalling/checking versions/cleaning registry/applying black magis spells/ etc, etc, etc...

    Good job, Adobe's QA!

     
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  • Currently Being Moderated
    Dec 2, 2010 1:39 PM   in reply to TaylorHigley

    I had the exact same symptoms. What worked in my case (installing Reader X on top of 9.4.0 in Windows 7 x64) was to just reboot the system, even though the installer didn't request it. After that, the browser plugins worked correctly without having to reinstall or repair anything.

     
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  • Currently Being Moderated
    Dec 4, 2010 7:22 AM   in reply to TaylorHigley

    I solved the problem by going to Edit - Preferences - Internet in Adober Reader, setting the Connection Speed to LAN and unchecking "Display in Read Mode by Default".  I then restarted Adobe Reader and the problem was fixed.

     
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  • Currently Being Moderated
    Dec 22, 2010 4:19 PM   in reply to TaylorHigley

    This is still an issue for me and my web app users with a clean computer and fresh install of vista with IE 8 and reader x (10.0.0)

     

    we run a site that delivers pdf files from a script when people click on a link. our site runs over https but we have a rewite rule in apache to change it to http when delivering a pdf (due to a bug in IE that cant take pdf over https). when people that have reader X click on our link they get a new blank window rather than the new window with the pdf displayed in the browser.

     

    clicking refresh in the new window displays the pdf properly.

     

    previous versions of reader did not have this issue.

     

    Come on Adobe friends, give us some love here...

     
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  • Currently Being Moderated
    Dec 23, 2010 7:55 AM   in reply to thygers

    Same problem here.

    When clicking a PDF file attached from our web-mail, a new "blank" window opens. Refreshing the page show the document.

    The page is not actually blank, it has a dark gray backgroud (same dark gray as Reader with no open documents).

     

    System specifications: Windows XP SP3 with Internet Explorer 8.

     
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  • Currently Being Moderated
    Dec 26, 2010 12:01 PM   in reply to TaylorHigley

    I have attempted to solve the problem by trying the suggested solutions in messages 6, 9, 10 and 12 but no luck. I get the grey screen. The document opens in a separate window that does not give one the option to "refresh" since no tabs are available on the window. The other suggestions did not change anything.

     

    Is the final solution to uninstall and reinstall Adobe 9?

     
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  • Currently Being Moderated
    Dec 27, 2010 1:06 PM   in reply to TaylorHigley

    We are currently experiencing simmular issue and I was wondering if there is any work around of configuration I can change to allow it ti display embadded/streamed pdf?

     

    Thank you

     
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  • Currently Being Moderated
    Dec 30, 2010 8:59 AM   in reply to palakmar

    This may help a few of you here.

    I'm running IE 8 and Adobe Reader X on a WIN64Bit  system.

     

    Reader X wouldn't open an embedded  PDF with IE8 64BIT. AR X seems to like an older version of IE.

     

    Go to your START menu and you should see "Internet Explorer" and "Internet Explore (64-bit)".

    Open a window with the "Internet Explorer", not the (64-bit).

     

    In the IE8 window you'll see a "?" on the tool bar. Open it and click on "About Internet Explorer".

    You should NOT SEE "64-bit Edition".

     

    If you don't see "64-Bit Edition", go and try to view the PDF again.

     

    It works for me and it seems I'll have to live with it until there's a patch for 64-Bit.

     

    ADP64.jpg

     
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  • Currently Being Moderated
    Dec 31, 2010 5:52 AM   in reply to Phatbob02

    Thank you Phatbob02. It worked like a charm.

     
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  • Currently Being Moderated
    Jan 7, 2011 8:56 AM   in reply to TaylorHigley

    Are there any updates to this issue?  I'm having the same issue with some of our internal websites with embedded pdf's.

     

    Downgrading to 9.4 has fixed the issue, but I don't want to have to do this for everyone.

     
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  • Currently Being Moderated
    Jan 7, 2011 1:13 PM   in reply to ddoug23

    I have not heard anything back from Adobe on this bug in Reader/Adobe X...

     

    -Keith

     
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  • Currently Being Moderated
    Jan 8, 2011 4:50 PM   in reply to thygers

    See Phatbob02's suggestion. You get the embedded pdf if you use Adobe X in 32 bit mode rather than 64 bit mode. It has been working for me consistently for 2-3 weeks.

     
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  • Currently Being Moderated
    Jan 8, 2011 5:05 PM   in reply to Bach1492

    it happens to us on 32bit vista

     

     

     

    Sent from mobile.

     
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  • Currently Being Moderated
    Jan 9, 2011 6:06 PM   in reply to TaylorHigley

    Same problem here.

     

    static PDF file is OK

    stream is failed

     
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  • Currently Being Moderated
    Jan 10, 2011 12:42 PM   in reply to this.is.niko

    Our problem is also with stream files.  a static PDF opens fine.

     
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  • Currently Being Moderated
    Jan 11, 2011 3:56 AM   in reply to thygers

    I'm experiencing exactly the same problem. My web application delivers dynamic PDF documents  from stream via HttpHandler.

    When I open page with embedded pdf for the first time, the problem accurs, after refresh everything is ok until the browser window is closed.

     

    Waiting for solution from Adobe Team

    Thanks!

     
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  • Currently Being Moderated
    Jan 14, 2011 7:58 AM   in reply to TaylorHigley

    I'm having the same issue. It works fine in Firefox but not in IE6, 7 or 8.

     

    I checked the plugins and I'm on version 10 so not really sure what the problem is here.

     

    Has anyone got any updates on this?

     
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  • Currently Being Moderated
    Jan 15, 2011 4:35 PM   in reply to TaylorHigley

    I noticed that this error seems to also be in IE 9 Beta,  and Only through web sites that are not delivering there PDF's with a direct link. I use Chase.com and verizonwireless.com and both of these site's use a .aspx file to link to statments,these don't load with Adobe Reader X Plugin on win XP 32bit or Win 7 64bit running IE 8 and IE 9 Beta but the do work in Firefox, and Safari using the same Adobe Reader X Installation.

     
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  • Currently Being Moderated
    Jan 18, 2011 5:32 AM   in reply to TaylorHigley

    Try in your php code :

    header("Accept-Ranges: bytes");

     

    working for me.

     
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  • Currently Being Moderated
    Jan 18, 2011 7:11 AM   in reply to miss_feminem

    I found the article which can help us to solue the problem

     

    here mentioned something is related to the http header"Cache-Control:

    no-store, no-cache"

    http://forums.adobe.com/message/3331557#3331557

     

    tomorrow I will try it.

     

     

     

     

    2011/1/14 miss_feminem <forums@adobe.com>

     

    I'm having the same issue. It works fine in Firefox but not in IE6, 7 or 8.

    >

    I checked the plugins and I'm on version 10 so not really sure what the

    problem is here.

    >

    Has anyone got any updates on this?

    >

     
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  • Currently Being Moderated
    Jan 18, 2011 7:11 AM   in reply to 059lve

    I found the article which can help us to solue the problem

     

    here mentioned something is related to the http header"Cache-Control:

    no-store, no-cache"

    http://forums.adobe.com/message/3331557#3331557

     

    tomorrow I will try it.

     

     

    2011/1/16 059lve <forums@adobe.com>

     

    I noticed that this error seems to also be in IE 9 Beta,  and Only through

    web sites that are not delivering there PDF's with a direct link. I use

    Chase.com and verizonwireless.com and both of these site's use a .aspx

    file to link to statments,these don't load with Adobe Reader X Plugin on win

    XP 32bit or Win 7 64bit running IE 8 and IE 9 Beta but the do work in

    Firefox, and Safari using the same Adobe Reader X Installation.

    >

     
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  • Currently Being Moderated
    Jan 21, 2011 3:58 AM   in reply to this.is.niko

    if use <iframe>

     

    i think it should be in following way.

    <script language="javascript">

    window.frames["myfrm"].location.href="my.pdf";

    </script>

     

    my pdf now ok in ie6/7/8/9 firefox3.6 chrome9

     

     
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  • Currently Being Moderated
    Feb 9, 2011 8:04 AM   in reply to TaylorHigley

    Hi all,

     

    Adobe just release the 10.0.1 version that seems to solve thie issue for us.

     
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  • Currently Being Moderated
    Feb 9, 2011 12:06 PM   in reply to TaylorHigley

    I know we fixed the issue by pushing a registry edit. if you go to

     

    edit

    preferences

    internet

     

    uncheck display pdf in browser

     

    or we pushed the reg key

     

    HKCU\Software\Adobe\Adobe Acrobat\10.0\Originals\

     

     

    in there create a dword value bBrowserIntegration with hex data 0

     

    if i did not make myself to clear this link is pretty much what we did

     

    http://forums.adobe.com/message/3459238

     
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  • Currently Being Moderated
    Feb 9, 2011 2:34 PM   in reply to loranger_guy

    This is not really a fix, just a workaround.

    The goal is to show PDF in the browser window, not in the reader window.

     

    I'm going to test our app with IE and Reader 10.0.1 tomorrow.

     
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  • Currently Being Moderated
    Feb 14, 2011 7:04 AM   in reply to ddoug23

    I'm glad to report that problem is fixed.

    Now, IE works fine opening PDF streams in the browser window.

    Thanks, Adobe.

     
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  • Currently Being Moderated
    Feb 16, 2011 7:15 PM   in reply to JFlintBean

    The problem was still there in my system, using Adobe Reader 10.0.1 and IE8

     

    The solution I used was this: (from FAQ in http://www.fpdf.org/)

     

     

    3. I try to generate a PDF and IE displays a blank page. What happens?

     

    First of all, check that you send nothing to the browser after the PDF (not even a space or a carriage return). You can put an exit statement just after the call to the Output() method to be sure. If it still doesn't work, it means you're a victim of the "blank page syndrome". IE used in conjunction with the Acrobat plug-in suffers from many bugs. To avoid these problems in a reliable manner, two main techniques exist:

     

    - Disable the plug-in and use Acrobat as a helper application. To do this, launch Acrobat, go to the Edit menu, Preferences, Internet, and uncheck "Display PDF in browser". Then, the next time you load a PDF in IE, it displays the dialog box "Open it" or "Save it to disk". Uncheck the option "Always ask before opening this type of file" and choose Open. From now on, PDF files will open automatically in an external Acrobat window.

     

    The drawback of the method is that you need to alter the client configuration, which you can do in an intranet environment but not for the Internet.

     

     

    - Use a redirection technique. It consists in generating the PDF in a temporary file on the server and redirect the client to it. For example, at the end of the script, you can put the following:

     

    //Determine a temporary file name in the current directory
    $file = basename(tempnam('.', 'tmp'));
    rename($file, $file.'.pdf');
    $file .= '.pdf';
    //Save PDF to file
    $pdf->Output($file, 'F');
    //Redirect
    header('Location: '.$file);

    This method turns the dynamic PDF into a static one and avoids all troubles. But you have to do some cleaning in order to delete the temporary files. For example:

     

    function CleanFiles($dir)
    {
        //Delete temporary files
        $t = time();
        $h = opendir($dir);
        while($file=readdir($h))
        {
            if(substr($file,0,3)=='tmp' && substr($file,-4)=='.pdf')
            {
                $path = $dir.'/'.$file;
                if($t-filemtime($path)>3600)
                    @unlink($path);
            }
        }
        closedir($h);
    }

    This function deletes all files of the form tmp*.pdf older than an hour in the specified directory. You may call it where you want, for example in the script which generates the PDF.

     
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  • Currently Being Moderated
    Mar 3, 2011 2:43 AM   in reply to TaylorHigley

    Hi all,

     

    Same problem.

    I have IE 8.0.6001.187702, Windows XP Pro 32 bits.

     

    I tried this update to 10.0.1.

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4969

     

    But doesn't help.

     
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  • Currently Being Moderated
    Mar 3, 2011 8:22 AM   in reply to TaylorHigley

    I found some clue.

     

    I have a servlet that foward to another servlet to write the PDF to the response.

    If i use redirect instead of forward in the server side, it works.

     

    resp.sendRedirect(req.getContextPath() + "/OutputDocument");

     

    insted of

    getServletContext().getRequestDispatcher("/OutputDocument")
                            .forward(req, resp);

     
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  • Currently Being Moderated
    Jul 21, 2011 8:07 AM   in reply to TaylorHigley

    Hi,

     

    We have the same issue with our form here.

     

    Basically, we have forms with a submit button that send a FDF to a server. The server send back a new FDF with more data and a path to a new pdf.
    Works for years now and stop working with Acrobat 10.

     

    We realised that:

    - installing a copy of Acrobat Reader 10.1 on a new computer (Acrobat never installed) : the submit FAILED;

    - upgrading a version of Acrobat > 9 with Acrobat Reader 10.1 : submit OK

    - upgrading a version of Acrobat 8 with Acrobat Reader 10.1 : submit Failed

    - installing a copy of Acrobat Reader 10.1 on a new computer (Acrobat never installed), uninstall it, install version 9, do update, then upgrade to 10 : submit Ok

     

     

    This behavior was the same on different Windows OS (XP Pro and 7 Pro).

    Firefox and Chrome are out of concerned since the pdf open directly in Acrobat Reader.

     

    Submit the form in Acrobat Reader direcly (not in the browser) works in all scenario.

     

    i am wondering if Adobe introduce a security improvement by design in the Acrobat Installer or if it is a bug. In the first situation, the problem will come back with future releases.

     

    My 2 cents

     

    Bertrand

     

    Message was edited by: bertrandlefort Our files all ends by .pdf, there are not dynamically generated. On the form is a submit button that send the FDF to the server. In the FDF a new PDF location is set for the printable version. For now, we recommend users to save forms on their desktop until we see if the issue will come back in later version.

     
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  • Currently Being Moderated
    Jul 13, 2011 11:42 AM   in reply to TaylorHigley

    I think this is due to a registry issue.

     

    On a VM, I did the following test:

     

    - install 10.1, test : FAILED

    - backup registry A

    - uninstall 10.1

    - install 9 and do update : SUCCESS

    - backup registry B

    - install 10.1 : SUCCESS

    - backup registry C

    - restore  backup registry A : FAILED

    - restore backup registry C : SUCCESS

     

    I did the last 2 steps twice.

     

    If anyone is interested to see the diff3 files, I will keep them for a couple of days.

     

    Bertrand

     
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  • Currently Being Moderated
    Jul 21, 2011 1:34 AM   in reply to TaylorHigley

    (DYNAMIC PDF-Streamed PDF- EMBED PROBLEM SOLUTION...)

     

    Hi, everyone,

     

    I had been experiencing the same problem for a long time..I had been googling, searching in lots of forums. I found the solution...Here it is:

     

    *** The problem occurs -as mentioned in previous messages- when DYNAMIC PDF is the case...Static PDF is always OK...But like me, lots of programmers, in .JSP servlets or whatever
    , sends the generated PDF to the client browsers as a STREAM...That is DYNAMIC PDF.

     

    *** The problem is not because of ADOBE READER or sth. It is because of INTERNET EXPLORER....In firefox there is no such problem....As I learned, IE don't look at the concent type
    header like "application/pdf" to understand the content....But it definitely looks the URL ending...if it ends with ".PDF" then IE thinks that incoming stream is PDF content then it calls the ABOBE READER plugin...
    Then problem disappears....

     


    *** So, the solution is: Change the URL, to end with "http://.......pdf" then it will be OK....

     

    *** In my case, the URL was "http://servername:serverport/contextroot/ViewDoc.jsp&docid=12345"    like this....

     

    I only, programatically, added to end of URL, the fake string :          "&a=a.pdf"

     

    so url became ; http://servername:serverport/contextroot/ViewDoc.jsp&docid=12345&a=a.pdf         ...........that's all....it always works nowwwwwww...

     

    IE now looks at the URL and sees that that ends with ".pdf" and thinks that incoming stream content is PDF then calls ADOBE READER plugin and shows the pdf content in browser...

     

    (I tested this on IE6 and IE7,,,but later versions will be OK,too  I guess..)

     

    (Of course, this solution applies, ony if you are a programmer and you can change the code....In other cases, the solution --as mentioned in previous messages-- is "OPEN the PDF externally, not in browser...by launching the viewer app.like Adobe reader..")

     
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