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Cannot install Flash Player using Internet explorer

Dec 1, 2010 8:24 AM

When I click Dowload for Adobe Flash Player I get a new windo

w that shows 4 steps that might occur during

the download.  I get none of them, so I don't know what to do.  Please help.

 
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  • Currently Being Moderated
    Dec 1, 2010 5:53 PM   in reply to ernstbandit

    I have no idea what you are talking about.  Download the installer from http://www.adobe.com/products/flashplayer/fp_distribution3.html then close all browser windows and run the downloaded installer.

     

    If you need more help, give us some information, e.g. your operating system & version, and web browser & version.

     
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  • Currently Being Moderated
    Dec 1, 2010 7:54 PM   in reply to ernstbandit

    I have no idea how you get that; certainly not if you follow the instructions I posted earlier.

     
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  • Currently Being Moderated
    Dec 2, 2010 2:01 AM   in reply to ernstbandit

    Since i can't see the videos offered on Internet, i have tried to

    install the last version of Adobe Flash Player. I gave up after

    10 attempts, each time penalized (after downloading

    the Ative x control) by the warning : you can't install Adobe

    Flash player being on Internet !

    But to download it, i must be on Internet !!!!!

    And can't see the videos on Internet and each time i get the

    message : get the new version of Adobe Flash Player.

    The most amazing is that i can find in the control panel that

    the last version of Adobe Flash Player (10.1.102.64) is working.

    PC configuration:

    AMD athlon dual core processor, 2,1 ghz

    Ram : 4 Go

    Operating system : Windos XP SP3 32 bits

     
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  • Currently Being Moderated
    Dec 2, 2010 5:28 PM   in reply to ernstbandit

    I do not understand "cannot" - what happens when you try?

     

    Did you download the installer from the link I posted earlier?  You must save it to disk, then close Internet Explorer and run the downloaded installer.  You also must be the Administrator of the computer (or logged in as a user with Administrator rights.)

     
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  • Currently Being Moderated
    Dec 3, 2010 2:30 PM   in reply to ernstbandit

    I have a feeling you are having the same problem as I am.. and also my son and daughter's laptops.. It seems it started last night but I thought it was just my flash that was not working.. This morning I found all of our computers were having the same problem.. I have a desktop and they have thier own laptops. But I tried to  uninstall the flash and then reinstall it and it would not let me do anything. I kept trying and it finally let me or started.. at the end I got this error message.. the download did not pass the integrity check (16297.304.448) so now was when my kids told me thiers was not working.. I called our internet provider and they were no help and said to call adobe.. I then found out they would charge money to tel me what was wrong but then I noticed a lot complaining of thier flashes not working.. So is it adobe having problems? I have IE8  and google chrome and though I can now see a picture on the google chrome flash videos they only play for a few seconds and stop.  So does anyone know if flash is having issues?

    oh I have tried all the help stuff told to do on adobes site and even tried to download it maually and it just does not work. I even just did a system restore to 3 weeks ago and it still does not work so my computer is not the problem.

     
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  • Currently Being Moderated
    Dec 3, 2010 3:09 PM   in reply to deb0630

    Looks like either Adobe or more probably Microsoft have messed up and we need

    to wait until one of them delivers something that works.

     

    My Flash Player won't play.  Message "Download the Correct Version".

     

    Link takes you to: http://get.adobe.com/flashplayer/ which offers to download version 10.1.102.64

     

    Try and download and it just hangs as described in previous post.

     

    But I see that through "Control Panel" and "Add Remove Programs" that I already have 10.1.102.64 installed.

     

    I've reset IE8 to defaults.   Rebooted.  Same problem.

     

    Firefox appears much more stable.   I would have dumped IE years ago except you need it as your default browser for Automatic Windows updates to work.

     

    I'm going to use Firefox until IE8 starts working again.

     
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  • Currently Being Moderated
    Dec 3, 2010 3:26 PM   in reply to savi60

    not microsoft either caz I also used google chrome that comes withits own adobe flash and it does the same thing.. just shows a pic and stops

     
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  • Currently Being Moderated
    Dec 3, 2010 3:42 PM   in reply to deb0630

    Got it working

     

    I think the problem started like this.

    I was having the problems that you all describe.  Adobe won't play and it won't download.

     

    So I used Firefox where Flash worked fine.

     

    Eventually I noticed on the Adobe site that when you download you can select IE8 or other browsers.   Both appear to have the same version numbers.

    So maybe I had the none IE8 version installed (are they really different?)

     

    So I uninstalled Adobe Flash.

     

    I tried to reinstall from the default link but it still failed (download just hangs).

    I then tried the link posted by the guy with the upside down name.

    This time (having uninstalled) this link downloaded and Flash now works from IE8.

     

    But now Flash won't work with Firefox (guess what message saying "Download the Correct Version").

     
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  • Currently Being Moderated
    Dec 3, 2010 6:11 PM   in reply to ernstbandit

    ernstbandit wrote:

     

    Your really not very helpful are you.  Do you dispute what I see on my screen?

     

    Can you show me a screenshot of what you see?

     

    When I click on the installer download (depending on my browser settings) it will either download the installer to the designated download folder, or it will prompt me for a download location.

     
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  • Currently Being Moderated
    Dec 3, 2010 8:52 PM   in reply to Pat Willener

    I will show you what I see.. the first page looks like this

    adobe1.JPG

     
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  • Currently Being Moderated
    Dec 3, 2010 8:53 PM   in reply to deb0630

    then it goes to this which is where it stays.. oh at the top it asks for permission to download or whatever it says and I say yes then it blinks but stays on this page

    adobe2.JPG

     
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  • Currently Being Moderated
    Dec 3, 2010 8:55 PM   in reply to deb0630

    a few times it went past the screen above and started the download but as soon as it finishes I get this screen

    adobe.JPG

     
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  • Currently Being Moderated
    Dec 3, 2010 8:56 PM   in reply to deb0630

    both my kids have tried the same and got the same ending I got.. nothing

     
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  • Currently Being Moderated
    Dec 3, 2010 9:16 PM   in reply to deb0630

    Why do I bother to post download instructions (http://forums.adobe.com/message/3312162#3312162) when nobody follows them...?

     
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  • Currently Being Moderated
    Dec 3, 2010 9:29 PM   in reply to deb0630

    P.S. I didn't mean to sound rude in my previous post.  I cannot fix the Adobe download manager when it does not work; all I can do is show you an alternate way to install Flash Player.

     
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  • Currently Being Moderated
    Dec 3, 2010 11:09 PM   in reply to Pat Willener

    I did follow the instructions you gave but had already tried it earlier.. I also have followed the instructions on the adobe site

    . I do have experience with computers and usually can figure out what is wrong.. I was just trying to figure out how many people are having problems and if adobe is aware of it or just ignoring it. I refuse to pay for help.. Is there other flash players that can beinstalled.. I do my paying bills online and unfortunatly a lot of the places use flash and now I cant pay the bills..

     
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  • Currently Being Moderated
    Dec 4, 2010 1:07 AM   in reply to deb0630

    So when you downloaded the installer from the distribution site, did you get any errors when running the executable installer?

     
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  • Currently Being Moderated
    Dec 4, 2010 3:20 AM   in reply to Pat Willener

    I have downloaded the installer about 10 times

    and when running it, i got always the message :

    Canno't install Flash Player without any comment.

    I run Internet Explorer 7 because Internet Explorer 8

    freezes my PC. Maybe Internet Explorer 7 is

    incompatible with the last versdion of Adobe Flash

    Player (10.1.102.64) ?

    I recall my hardware configuration

    Processor AMD Athlon (64x2) dualcore, 2,1 GHz

    Motherboard Asus M2V-MXC SE

    RAM : 4 Go

    13 Go free memory on C: system disk

    Operating system ; Windows XP SP3

    Thank you for your help

     

     

     

     

    Message du 04/12/10 10:08

    De : "ʇɐb ɹəuəllıʍ"

    A : "Jean FREYCHE"

    Copie à :

    Objet : Re: Cannot install Flash Player using Internet explorer Cannot install Flash Player using Internet explorer

     

    So when you downloaded the installer from the distribution site, did you get any errors when running the executable installer?

    >

     
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  • Currently Being Moderated
    Dec 4, 2010 3:27 AM   in reply to deb0630

    If i got the previous messages, i never got this one.

    Only : canno't install Adobe Flash Player without

    anymore comment

     

     

     

     

    Message du 04/12/10 05:55

    De : "deb0630"

    A : "Jean FREYCHE"

    Copie à :

    Objet : Re: Cannot install Flash Player using Internet explorer Cannot install Flash Player using Internet explorer

     

    a few times it went past the screen above and started the download but as soon as it finishes I get this screen

    http://forums.adobe.com/servlet/JiveServlet/showImage/50005/adobe.JPG

    >

     
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  • Currently Being Moderated
    Dec 4, 2010 8:15 AM   in reply to Pat Willener

    when I use the installer from the execution site it goes through the installation and then says it is installed but it is not.. I give up caz I am going to just restore my whole puter..

     
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  • Currently Being Moderated
    Dec 4, 2010 8:16 AM   in reply to ernstbandit

    I am sure he saw them here.. what makes me mad is there is no way to

    complain to adobe unless you pay and I cant figure out of there is other flash players to use..

     
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  • Currently Being Moderated
    Dec 4, 2010 11:53 AM   in reply to ernstbandit

    Hi, I hope you don't mind a suggestion which may help. I would check your Security Settings for IE regarding the Internet Zone. The Revised Adobe Troubleshooting Guide has instructions on those and JavaScript and there are Screenshots.

     

    http://kb2.adobe.com/cps/191/tn_19166.html  

     

    Then I would download and SAVE to your Desktop the Uninstaller by RIGHT clicking on it and open in a new window, then SAVE it to your Desktop that way. Do the same with the Installer that Pat listed for you to use. This way you can CLOSE all browsers before running the Uninstaller/Installer. Be sure to Reboot(restart) after Uninstalling and also after Installing. Be sure to disable any messenger services that may be in the system tray(area near the clock). Also if you have McAfee or Norton, I would suggest disabling them since they can block the installation of the ActiveX Control that must be installed by the Flash Player Installer.

     

    Once that is completed, test here:

     

    http://www.adobe.com/software/flash/about/

     

    Hope this helps,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 4, 2010 4:30 PM   in reply to eidnolb

    yeah I tried all of that yesterday.. I got in contact with someone who kn

    ows computers today and he said the best thing is to do what I planned and do a complete system restore.. what a pain that was but now it works again.. He thinks adobe or whoever did an update that messed up my cryptographic service or something else to do with downloading anything caz after I wrtoe all of this I thought maybe a virus had got in all of our puters but when I tried to use my virus scanner it would not work.. Seems it got stuck caz it was trying to download updates and they all were corrupt.. Then I tried to download a new virus scanner from my internet provider and when it finished it said files corrupt too. so something happened. Both my kids laptops are doing the same thing so I figure they use a lot of flash stuff on the internet so to me somewhere something went wrong.. And why is so many complaining about it.  Not just in here a lot I talk to have the same problems.. but anyways I fixed mine but now I have to reload everything back in my puter.. oh and I tried to sign in here and it said my name was not recognized so I had to sign in with my email addy.. Now yesterday I used that name all the time I posted here so why now is it not working.. I am going to try and see if there is any other flash programs caz adobe has lost my trust.

     
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  • Currently Being Moderated
    Dec 4, 2010 5:00 PM   in reply to ernstbandit

    We have now four different posters in this topic (ernstbandit, Jeanlebon 09, deb0630, savi60), one of it having a completely different problem than the others.  I will now reply to each of you separately.

     

     

    ernstbandit: did youat least try to follow the instructions in my initial reply http://forums.adobe.com/message/3312162#3312162 ?  What happens when you run the executable installer?

     

    Jeanlebon 09: your problem is completely different from the other posters here; please start your own topic.

     

    deb0630: can you see the Flash animation at http://www.adobe.com/software/flash/about/ ?  What is your Windows version (32-bit or 64-bit)?

     
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  • Currently Being Moderated
    Dec 4, 2010 5:02 PM   in reply to deb0630

    Hi, well glad you were able to fix whatever the problem was. From what you say, you may have had some problems before even trying to Install Flash Player. Flash Player is not very complicated. It Installs a couple of files into your Flash folder and (1) ActiveX Control into your browser. It sounds like what happened was a virus infection and if you are connected by a router then it affected any computer connected with it, including the laptops.

     

    Once you have all of your computers clean and your Security working properly, you can try again to Install Flash Player from the links that Pat listed. Always use the Uninstall and Install links only from Adobe.

     

    There are many reasons that the Flash Player Uninstall may fail or the Install may fail, but 98% of the time it has nothing to do with Adobe Flash Player.

     

     

    Thanks,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 4, 2010 9:00 PM   in reply to eidnolb

    I posted in the other thread how pissed I am now.. My flash is gone again.. I have been doing updates most the day after restoring my puter and it was working ok.. now perfect but it was working.. But after I did the updates I went to my zoo in facebook and it was so slow . again.. and then froze.. I went to petville and guess what.. no flash.. gone.. so no virus.. something is screwing with flash.. so now I will go back to restore tha d*m puter again and I guess I have toi add the updates one at a time to see which is killing the flash.. this is all I can figure out what is happeneing and you can say it is not flash or whatever caz it is not my computer messing up oir a virus.. not after I did a full system restore back to factory settings.

     
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  • Currently Being Moderated
    Dec 5, 2010 3:16 PM   in reply to Pat Willener

    I joined this thread because I had the same problem to ernstbandit as per the original post in this thread.

    I was also having the problem on the Adobe download page that ernstbandit described in a later post "Depending on your security setting, you may encounter these steps: Steps 1,2,3,4."  Once I get to that spot there are no further things to click on.  None of the steps appear".  Exactly my problem.

    I turned off my AV (Latest Norton) as instructed by Adobe message.


    I'm confident that the download issue has nothing to do with the Flash program.   The download issue is a problem trying to initiate a download from the Adobe site http://get.adobe.com/flashplayer/ using IE8.   The download breaks before the download starts.  This is only an IE8 issue.   My Firefox and Chrome can download.

    The link http://www.adobe.com/products/flashplayer/fp_distribution3.html downloads and installs from IE8.  But my Flash still hangs (after reboot).

     

    My 2nd problem (and why I was trying to download) was that Flash was hanging in IE8

    To get mine working I had to:
    Uninstall Flash Player (both Plugin And Active X)
    Re install from http://www.adobe.com/products/flashplayer/fp_distribution3.html using IE8

    This then worked in IE8 but not in Firefox.

    I then installed againg from Firefox using http://get.adobe.com/flashplayer/

    To get it working in multiple browsers looks like you need to do IE8 first.   And this may have been my original problem.   As I normally use Firefox I probably initially loaded the upgrade from Firefox.

     

    Why are you asked about your OS and browser when you download Flash?
    Why are there 2 choices for Browser IE8 and Other?
    And does this mean that Flash may not work if you run multiple browsers?


    To the others I would suggest if IE8 is giving you grief try Firefox, I had used IE4, IE5, IE6 and IE7 but have found perfomance of IE8 on my aging and overloaded laptop dire.

    I only keep IE8 as my default browser because Automatic Windows Updates don't work if IE is not your default browser.

     

    32bit XP Pro on a 1.7GHz dell with 2GB RAM.   C drive recently restored from a Ghost and almost certainly Virus Free.  Running Norton NIS v18.1.0.37

     
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  • Currently Being Moderated
    Dec 5, 2010 11:05 PM   in reply to savi60

    After I did 3 system restores and each time I tried to use flash it

    disappeared  and now it went again I found this download.. It is for Flash

    Beta 10.2 http://labs.adobe.com/downloads/flashplayer10.html .. I hope this

    posts to you all who need the help and I hope this helps.. I guess I was

    banned for not making my own thread yesterday and being scolded for it..

    well this helped my problem..  I knew it was the flash

     
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  • Currently Being Moderated
    Jan 4, 2012 7:29 PM   in reply to Pat Willener

    I have windows 7 home premieum. It won't let me download the adobe reader.

     
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  • Currently Being Moderated
    Jan 4, 2012 9:26 PM   in reply to ernstbandit

    I have windows xp with internet explorer 8. I have been trying for over 2 weeks to install flash player and it isn't working. I have followed the troubleshooting at the bottom of the download page and it hasn't helped. I even asked my sister if she could help and she told me to also uninstall my real player and my shockwave. Now I can't get flash player or shockwave to install. I have uninstalled the older version of flash player and when I tried to reinstall that it wouldn't work either. I'm not quite sure how to put the image of what I see on here but I will explain it to you as best I can. After the download completes it goes to the Adobe flash player installer after about 30 seconds it will say installation encountered errors   failed to iniatilize. Can someone please help me to get both my flash player and my shockwave back up and running. Thanks.

     
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  • Currently Being Moderated
    Jan 4, 2012 9:58 PM   in reply to rachael25234

    Download these two files:

    Windows 32-bit: http://download.macromedia.com/pub/flashplayer/current/uninstall_flash _player_32bit.exe

    Windows 32-bit Flash Player for Internet Explorer

    Exit Internet Explorer.

    Run uninstaller.

    Reboot.

    Delete the Flash folder in folder C:\Windows\System32\Macromed.

    Run installer.

     
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