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michael.pixelpunk
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Contribute Crashes on Startup

Dec 6, 2010 10:53 AM

I get to the purple splashscreen, then it crashes, every time.

 

Brand new download and fresh 1st time install (trial version, BTW, I'm not sold based on this first impression).

 

Below is the crash report:

_   _   _   _   _   _

 

Process:         Adobe Contribute CS5 [2069]
Path:            /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/Adobe Contribute CS5
Identifier:      com.adobe.Contribute
Version:         6,0,0, 3688 (6,0,0)
Code Type:       X86 (Native)
Parent Process:  launchd [144]

 

Date/Time:       2010-12-03 15:53:56.027 -0500
OS Version:      Mac OS X 10.6.5 (10H574)
Report Version:  6

 

Interval Since Last Report:          633070 sec
Crashes Since Last Report:           6
Per-App Interval Since Last Report:  39 sec
Per-App Crashes Since Last Report:   6
Anonymous UUID:                      B41DBD30-DAFB-40C6-8D87-95F553264C17

 

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000c
Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
0   com.adobe.Contribute              0x00aa7992 CFile::HaveWritePermission(FSPermissionInfo const*) + 114
1   com.adobe.Contribute              0x00aa7ab3 CFile::GetStatus(FSRef const&, CFileStatus&) + 243
2   com.adobe.Contribute              0x00aa8564 CFile::GetStatus(unsigned short const*, CFileStatus&) + 84
3   com.adobe.Contribute              0x0020bdd5 ConfigFile::GetStatus(unsigned short const*, CFileStatus&) + 325
4   com.adobe.Contribute              0x0020bef9 ConfigFile::GetFileTimeFromPath(unsigned short const*, _FILETIME*, _FILETIME*, _FILETIME*) + 47
5   com.adobe.Contribute              0x0020d3da ConfigFile::GetEncoding(int) + 532
6   com.adobe.Contribute              0x002188f7 DWFileWrapper::GetEncoding() + 47
7   com.adobe.Contribute              0x001fa7ea DTDParseContext::ParseForDTD(DWFileWrapper&) + 20
8   com.adobe.Contribute              0x007fab79 TitanDoc::ShouldBeParsedAsXML(DWFileWrapper&, CString&) + 109
9   com.adobe.Contribute              0x007df673 DocumentTypes::InitBlankDocumentList() + 1023
10  com.adobe.Contribute              0x007f52ce TitanApp::InitInstancePublic() + 958
11  com.adobe.Contribute              0x007ecb18 TitanApp::InitInstance() + 656
12  com.adobe.Contribute              0x00a7d317 CRealApp::Initialize() + 807
13  com.adobe.Contribute              0x00a7d5bc CRealApp::Run() + 156
14  com.adobe.Contribute              0x00a4affc main + 300
15  com.adobe.Contribute              0x00003c16 start + 54

 

Thread 1:  Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                 0x9289c982 kevent + 10
1   libSystem.B.dylib                 0x9289d09c _dispatch_mgr_invoke + 215
2   libSystem.B.dylib                 0x9289c559 _dispatch_queue_invoke + 163
3   libSystem.B.dylib                 0x9289c2fe _dispatch_worker_thread2 + 240
4   libSystem.B.dylib                 0x9289bd81 _pthread_wqthread + 390
5   libSystem.B.dylib                 0x9289bbc6 start_wqthread + 30

 

Thread 2:
0   libSystem.B.dylib                 0x9289ba12 __workq_kernreturn + 10
1   libSystem.B.dylib                 0x9289bfa8 _pthread_wqthread + 941
2   libSystem.B.dylib                 0x9289bbc6 start_wqthread + 30

 

Thread 3:
0   libSystem.B.dylib                 0x92876142 semaphore_wait_signal_trap + 10
1   libSystem.B.dylib                 0x928a3cfc _pthread_cond_wait + 1089
2   libSystem.B.dylib                 0x928ec46f pthread_cond_wait + 48
3   com.adobe.amt.services            0x141b5126 AMTConditionLock::LockWhenCondition(int) + 46
4   com.adobe.amt.services            0x141addb0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
5   com.adobe.amt.services            0x141b518c AMTThread::Worker(void*) + 24
6   libSystem.B.dylib                 0x928a385d _pthread_start + 345
7   libSystem.B.dylib                 0x928a36e2 thread_start + 34

 

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0xa0236520  ebx: 0x00000000  ecx: 0x00000001  edx: 0x00000000
  edi: 0x000001f7  esi: 0x00000000  ebp: 0xbfffc838  esp: 0xbfffc810
   ss: 0x0000001f  efl: 0x00010246  eip: 0x00aa7992   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
  cr2: 0x0000000c

 

Binary Images:
    0x1000 -   0xe42fef +com.adobe.Contribute 6,0,0, 3688 (6,0,0) <DCA52378-C15F-D835-BF5A-9AE84F9E4365> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/Adobe Contribute CS5
0x169d000 -  0x1703ffb +com.adobe.amtlib amtlib 3.0.0.64 (3.0.0.64) <DD471011-9120-1BC2-F1B5-D6FF09D0859F> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x1733000 -  0x1734fff +libCocoa.dylib ??? (???) <9FDB4B86-E2B1-1BED-7657-0C8E04254849> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libCocoa.dylib
0x1739000 -  0x1750ff4 +libChar16.dylib ??? (???) <4B414482-307D-9035-4D54-0088BB9B403B> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libChar16.dylib
0x1758000 -  0x1765fff +WebKitGlue ??? (???) <715FDF9C-D009-9F1D-37DB-5E262361BA8C> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/WebKitGlue.framework/Versions/A/WebKitGlu e
0x176f000 -  0x177dff6 +libZ.dylib ??? (???) <4AD4BE73-0117-0E2D-9FA5-BED4D58BEA0F> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libZ.dylib
0x1782000 -  0x17a1fef +libcurl.dylib ??? (???) <C98DD9B3-94F1-A72A-B5C3-9DDE828AD6BB> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libcurl.dylib
0x17a9000 -  0x17fcffb +com.adobe.headlights.LogSessionFramework ??? (2.0.1.011) <4F2BFF03-01D2-A07D-E5E2-7F88D4C2DEC4> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSessio n
0x183f000 -  0x184dfe3 +LogTransport2 ??? (???) <CAAA8E89-C912-60BD-2995-F823E54169F8> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/LogTransport2.framework/Versions/A/LogTra nsport2
0x1856000 -  0x187cfe0 +libCoreTypes.dylib ??? (???) <2E2610E8-6F3D-3C8A-93AB-4800E95BB385> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libCoreTypes.dylib
0x188e000 -  0x18a8fff +AdobeBIB ??? (???) <A6522FAF-52BB-A3E0-F2F0-56C4E59C6C7C> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x18b1000 -  0x18bcfff  com.apple.carbonframeworktemplate 1.0 (1.0) <8F064EA9-BEAE-EDFD-EC79-517A26D1FEB9> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/NetIO.framework/Versions/A/NetIO
0x18c7000 -  0x1937feb +com.adobe.adobe_caps adobe_caps 3.0.116.0 (3.0.116.0) <50675115-BEDC-72F9-C42D-374196E83EC2> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_cap s
0x1945000 -  0x1a07fe7 +com.adobe.linguistic.LinguisticManager 5.0.0 (11696) <968AEC66-0A7D-0556-7AF8-F9556B2092DE> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/Adob eLinguistic
0x1aa1000 -  0x2451fff +libicudata.dylib.36.0 36.0.0 (compatibility 36.0.0) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata .dylib.36.0
0x2454000 -  0x24e5ff7 +libicucnv.dylib.36.0 36.0.0 (compatibility 36.0.0) <581475CC-C039-1B42-49BA-71811D8B4E15> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libic ucnv.dylib.36.0
0x2504000 -  0x25d1ff3 +libicui18n.dylib.36.0 36.0.0 (compatibility 36.0.0) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/ICUInternationalization.framework/Version s/3.6/libicui18n.dylib.36.0
0x2634000 -  0x270efef +libicuuc.dylib.36.0 36.0.0 (compatibility 36.0.0) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuu c.dylib.36.0
0x274e000 -  0x2862fff +AdobeACE ??? (???) <DD291A17-ECF4-FE20-5837-AC1F5BC76940> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x2885000 -  0x2dabfff +AdobeAGM ??? (???) <9817824D-3BA9-4E26-3408-2A5ED351ED4B> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x2eec000 -  0x2f0dff7 +AdobeBIBUtils ??? (???) <DF229ECB-1F43-204F-15BD-18C5601A531D> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeB IBUtils
0x2f19000 -  0x320bff7 +AdobeCoolType ??? (???) <9FDD596D-9824-2BB9-5DA2-25DACAB6A324> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeC oolType
0x3293000 -  0x32b9ff6 +AdobeAXE8SharedExpat ??? (???) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A /AdobeAXE8SharedExpat
0x32ca000 -  0x400dfff +com.adobe.psl AdobePSL 12.0.0.7524 (12.0.0.7524) <CFBCB19A-03F7-D095-1F48-8D68F05A25C5> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x434c000 -  0x4484fe7 +WRServices ??? (???) <87183F9D-17F4-6BDC-66A9-8FD34F320118> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/WRServices.framework/Versions/A/WRService s
0x44c6000 -  0x451eff7 +AdobeXMP ??? (???) <73329999-C364-2451-6574-4D0277057D19> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x452d000 -  0x4ce3fff +Fireworks ??? (???) <13B35B4B-4C15-9A06-D16F-A01929CDAF9E> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/Fireworks.framework/Versions/A/Fireworks
0x560c000 -  0x56e8ff3 +libCryptoCC.dylib ??? (???) <CDCC219A-2047-7891-F7EF-4507041B86C1> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libCryptoCC.dylib
0x5745000 -  0x5769fff +libSSLCC.dylib ??? (???) <0D0C8097-A169-D3BC-3312-D73D2E86D33D> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/MacOS/libSSLCC.dylib
0x5778000 -  0x5978ff7  com.apple.carbonframeworktemplate 1.0 (1.0) <31688A0C-ECF4-E2CB-7571-BB40EF4BD5ED> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/frameworks/Xerces.framework/Versions/A/Xerces
0x5c25000 -  0x5dc4fe7 +com.adobe.owl AdobeOwl version 3.0.88 (3.0.88) <588616F9-A2F2-2E65-42AD-438A30B5016A> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x5e2d000 -  0x5eaafff +AdobeOwlCanvas ??? (???) <6718BCAA-AAF5-07C2-B2F5-D7CD3BF5B924> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/Adobe OwlCanvas
0x5ec6000 -  0x5ecdff2 +com.adobe.boost_threads.framework boost_threads version 5.0.0 (5.0.0.0) <F78ECE9A-61A6-2ABE-7691-01B29F9C2E87> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_ threads
0x5ed6000 -  0x621efe7 +com.adobe.dvaadameve.framework dvaadameve version 5.0.0 (5.0.0.0) <0D11CE2B-B8B9-0396-8D90-DF40AE51749C> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadamev e
0x64d2000 -  0x664efe7 +com.adobe.dvacore.framework dvacore version 5.0.0 (5.0.0.0) <870038C3-176E-7470-D427-7742DB0A6321> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x6723000 -  0x6a09fff +com.adobe.dvaui.framework dvaui version 5.0.0 (5.0.0.0) <568C484E-EE8D-A38E-8DF3-3650DC6E2C01> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x6bc0000 -  0x6bc3ff8 +com.adobe.ape.shim adbeape version 3.1.65.7508 (3.1.65.7508) <FFDDAB7A-220F-7344-F12B-010CA0C41DAB> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x6bc9000 -  0x6c7efe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
0x6f4d000 -  0x6f4eff7  com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x14190000 - 0x141f7fea +com.adobe.amt.services AMTServices 3.0.0.64 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00) (3.0.0.64) <EE468E2C-A6BD-E2EE-7ABE-69168B143B44> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservi ces
0x1423a000 - 0x1423bff7  ATSHI.dylib ??? (???) <F06AB560-C2AF-09F6-7328-773E43CA2713> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
0x14240000 - 0x1424efe7  libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <07211458-FD06-9FEF-3DF4-2E5F0304D4BC> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter. dylib
0x14252000 - 0x14264ff7  libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <8D606435-1A3C-FE0B-824A-1386809FFFF5> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter .dylib
0x14302000 - 0x1430afff +com.adobe.asneu.framework asneu version 1.7.0.1 (1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/asneu.framework/Versions/A/asneu
0x1431a000 - 0x1431dff3  libFontRegistryUI.dylib ??? (???) <2F4E6F71-F4FE-4B2D-A872-94B2FCE0D31B> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/A TS.framework/Resources/libFontRegistryUI.dylib
0x40000000 - 0x400d1fe7 +AdobeJP2K ??? (???) <2ABF10A7-540A-06C8-21FA-186263931DF9> /Applications/Adobe Contribute CS5/Adobe Contribute CS5.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
0x90003000 - 0x90276fe7  com.apple.Foundation 6.6.4 (751.42) <ACC0BAEB-C590-7052-3AB2-86C207C3D6D4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x902a8000 - 0x902a8ff7  com.apple.vecLib 3.6 (vecLib 3.6) <7362077A-890F-3AEF-A8AB-22247B10E106> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x902a9000 - 0x902cdff7  libJPEG.dylib ??? (???) <46AF3A0F-2B8D-87B9-62D4-0905678A64DA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x907cb000 - 0x907e7fe3  com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ope nScripting.framework/Versions/A/OpenScripting
0x907e8000 - 0x90807ff7  com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x90849000 - 0x90899ff7  com.apple.framework.familycontrols 2.0.1 (2010) <B9762E20-543D-13B9-F6BF-E8585F04CA01> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A /FamilyControls
0x908d1000 - 0x908d4ff7  libCoreVMClient.dylib ??? (???) <1F738E81-BB71-32C5-F1E9-C1302F71021C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libC oreVMClient.dylib
0x908f7000 - 0x90992ff7  com.apple.ApplicationServices.ATS 4.4 (???) <ECB16606-4DF8-4AFB-C91D-F7947C26040F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/ATS
0x909a1000 - 0x90cc1ff3  com.apple.CoreServices.CarbonCore 861.23 (861.23) <B08756E4-32C5-CC33-0268-7C00A5ED7537> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/CarbonCore.framework/Versions/A/CarbonCore
0x90cc2000 - 0x90ce4fef  com.apple.DirectoryService.Framework 3.6 (621.9) <F2EEE9D7-D4FB-14F3-E647-ABD32754F557> /System/Library/Frameworks/DirectoryService.framework/Versions/A/Dire ctoryService
0x90d61000 - 0x90e2bfef  com.apple.CoreServices.OSServices 357 (357) <CF9530AD-F581-B831-09B6-16D9F9283BFA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/OSServices.framework/Versions/A/OSServices
0x90e2e000 - 0x90f2ffe7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <B4C5CD68-405D-0F1B-59CA-5193D463D0EF> /usr/lib/libxml2.2.dylib
0x90f30000 - 0x9100bfeb  com.apple.DesktopServices 1.5.9 (1.5.9) <CED00AC1-924B-0E45-7D5E-1CEA8929F5BE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versi ons/A/DesktopServicesPriv
0x910de000 - 0x9120dfe3  com.apple.audio.toolbox.AudioToolbox 1.6.5 (1.6.5) <0A0F68E5-4806-DB51-764B-D97554B801AD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToo lbox
0x9120e000 - 0x912c7fe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
0x912c8000 - 0x912c8ff7  com.apple.Carbon 150 (152) <9252D5F2-462D-2C15-80F3-109644D6F704> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x912c9000 - 0x912efffb  com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/DictionaryServices.framework/Versions/A/DictionaryServices
0x91329000 - 0x91333fe7  com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Car bonSound.framework/Versions/A/CarbonSound
0x91334000 - 0x91411ff7  com.apple.vImage 4.0 (4.0) <64597E4B-F144-DBB3-F428-0EC3D9A1219E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vImage.framework/Versions/A/vImage
0x91412000 - 0x91c01557  com.apple.CoreGraphics 1.545.0 (???) <1AB39678-00D5-FB88-3B41-93D78348E0DE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreGraphics.framework/Versions/A/CoreGraphics
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0x91c17000 - 0x91d0bff7  libiconv.2.dylib 7.0.0 (compatibility 7.0.0) <9EC28185-D26F-533F-90C4-FBAA13A15947> /usr/lib/libiconv.2.dylib
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0xbab00000 - 0xbab21fe7  libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <EF3E3210-927F-DB9F-4CD4-4039A2AE2F84> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib

 

Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB, SMC 1.16f11
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 128 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.1.14.5
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Ethernet Adaptor (en2), Ethernet, en2
Network Service: Ethernet Adaptor (en3), Ethernet, en3
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHW2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW  GSA-S10N
USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0xfd400000
USB Device: Card Reader, 0x07c4  (Datafab Systems Inc.), 0xe008, 0xfa300000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x021a, 0x5d200000
USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x5d100000
USB Device: Microsoft Wheel Mouse Optical¬Æ, 0x045e  (Microsoft Corporation), 0x0040, 0x1d100000
USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8205, 0x1a100000

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Dec 6, 2010 10:06 PM   in reply to michael.pixelpunk

    Hi,

     

         Can you try the following?

    • Uninstall Contribute CS5.
    • Create a new account on your Mac.
    • Log in to that account.
    • Install and launch Contribute.

     

         Also, can you verify whether there is no permissions problem for the Adobe Contribute 6 Preferences file in /Users/<username>/Library/Preferences and for the Contribute CS5 folder in /Users/<username>/Library/Application Support/Adobe.

     
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  • Currently Being Moderated
    May 4, 2011 2:12 PM   in reply to Krishna Prasad B V

    so - how's this goin'? I am having same problem now and have worn out my fixit options.

     
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  • Currently Being Moderated
    May 5, 2011 7:00 AM   in reply to michael.pixelpunk

    Worked on this problem all day yesterday, and had the support guy from Adobe working on it for four hours yesterday. No joy.

     

    Then this morning, I happened to notice what Contribute was searching for in order to start up. (We had already established that I could run it on someone else's account, other than my own)

     

    I deleted THIS file and now my Contribute CS5 works fine!

     

    C:\users\myaccount\AppData\Roaming\Adobe\CS5 ServiceManager\cache\ExtensionManifest\CNTB_6_0_en_us.cache

     

    It was an issue with my preferences/cache.

     


    Try this and let us know if it worked for you!

     

    Lalynn

     
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    Mark as:
  • Currently Being Moderated
    May 5, 2011 8:21 AM   in reply to Laura Allen

    Hello,

     

    I'm having the same problem since yesterday. Unfortunately I cannot delete the file C:\users\myaccount\AppData\Roaming\Adobe\CS5 ServiceManager\cache\ExtensionManifest\CNTB_6_0_en_us.cache

    After deleting it creates a new one. Do you have any idea?
    Thanks!
    Haueter
     
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    Mark as:
  • Currently Being Moderated
    May 5, 2011 9:02 AM   in reply to Haueter

    It does create a new one, which is what you want. You want a clean cache. Are you able to open Contribute now?

     

    Lynn Allen

    Web Support Technician

    UNCW ITSD

    910.962.2899

    248 Hoggard Hall

     
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    Mark as:
  • Currently Being Moderated
    May 5, 2011 9:12 AM   in reply to Laura Allen

    I've been having the same problem, just tried deleting the cache and restarting the program.  Didn't work for me.  There's another forum page that

    suggests there might be a link between a recent windows update and problems with starting Contribute.  Seems several people are having the exact same problem starting around the same time and it seems to be a problem for those using a Windows Operating system.

     
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  • Currently Being Moderated
    May 5, 2011 9:28 AM   in reply to Laura Allen

    No, unfortunately not. By starting the Contribute it creates a new file. Anyway, thanks for your help....

     
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  • Currently Being Moderated
    May 5, 2011 10:17 AM   in reply to Haueter

    What I did to solve this issue (Windows 7) was to delete the entire folder 'CS5ServiceManager' in C:\Users\users_account\AppData\Roaming\Adobe\CS5ServiceManager

     
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  • Currently Being Moderated
    May 5, 2011 10:51 AM   in reply to michael.pixelpunk

    My issues with crashing on startup are in MAC OS 10.6.7

    Has anyone else had this issue on the Mac? It seems we have pretty similar issues as the PC'ers, but their solutions obviously don't help me...

     

    Anyone?

     
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  • Currently Being Moderated
    May 5, 2011 11:14 AM   in reply to Krishna Prasad B V

    Krishna -

     

    I've been having the issue just since yesterday.

    I've tried just about everything I could think of, and your suggestion about the new account creation, etc. worked - - for that particular account.

    It still doesn't work in my main account. what does this tell us?

     
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    Mark as:
  • Currently Being Moderated
    May 5, 2011 11:51 AM   in reply to abhazelton

    Yes, I am having the same issue on a Mac.  Mac OS X 10.6.7 too, in fact.  It seems from the dates of these posts everyone has just encountered this error.  On my Mac, when I created a new account Contribute did work, but that is terribly inconvenient

     
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    Mark as:
  • Currently Being Moderated
    May 5, 2011 12:13 PM   in reply to abhazelton

    Location of "CS5ServiceManager" in mac operating system.  /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/ CS5ServiceManager

     

    Try renaming CS5ServiceManager to CS5ServiceManagerbak and see if that works for you. You can  go back to the original folder name if it dosn't....

     
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  • Currently Being Moderated
    May 5, 2011 12:53 PM   in reply to rpriel

    Great!  Thank you rpriel- it worked perfectly for me.

     

     

    Location  of "CS5ServiceManager" in mac operating system.  /Library/Application  Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/   CS5ServiceManager

     

    Try renaming CS5ServiceManager to  CS5ServiceManagerbak and see if that works for you. You can  go back to  the original folder name if it dosn't....

     
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  • Currently Being Moderated
    May 5, 2011 1:32 PM   in reply to rpriel

    I tried your solution but did not have the luck Will DeLair had.

    Again, I was able to run it under a new account, but - yes - that sucks.

     

    any other suggestions? I'd really like to get this rollin' before my clients start jumping ship.

    Cmon Adobe - - - -

     
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  • Currently Being Moderated
    May 5, 2011 2:06 PM   in reply to abhazelton

    If you don't mind inputing all your sites...? You can try the above again, and the the two lines below

     

    • Go to Users/<username>/Library/Application Support/Adobe/ and delete Contribute CS5 folder.
    • Also, go to Users/<username>/Library/Preferences and delete Adobe Contribute 6 Preferences file.
     
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  • Currently Being Moderated
    May 5, 2011 2:27 PM   in reply to rpriel

    Thanks rpriel - that seems to have got me rolling again.

    Any idea what caused the issue - - and why does this solve it?

     
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  • Currently Being Moderated
    May 5, 2011 2:58 PM   in reply to abhazelton

    No idea what caused the problem, a corrupted file I would surmise..... In my case, I had just added a new blog site and reset Photoshop to it's default settings and things went amuck from there.

     
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  • Currently Being Moderated
    May 5, 2011 10:19 PM   in reply to rpriel

    Fantastic! It worked for me. Thanks!

     
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  • Currently Being Moderated
    May 6, 2011 11:04 AM   in reply to rpriel

    Thanks again for your help - I was getting a might frustrated

     
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  • Currently Being Moderated
    May 6, 2011 11:22 AM   in reply to abhazelton

    Somewhere in the documentation (Knowledgebase) I read that the problem is Account-related. Contribute stores your profile connected to your Windows User Account. Therefore it is necessary to delete that information, which is housed in the CS5ServiceManager/cache folder.

     

    I noticed the file Contribute was searching for at startup, immediately followed by the crash. Therefore, it seems to be connected to that file, which may have become corrupted. The interesting thing is that it seemed to happen accross our enterprise at the same time on the same morning, right after a Microsoft Windows update had been pushed out.

     
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  • Currently Being Moderated
    May 6, 2011 5:26 PM   in reply to Laura Allen

    Thanks Laura,

     

    It was your post that helped me solve my problem with contribute.

     

    I booted into safe mode and contribute would work, I then tried to delete my drafts .... that's not allowed, you have to be connected to the network to delete your drafts.

     

    I then booted into safe mode with network support and contribute would fail. So I assumed my personal settings were corrupted  so I deleted them all, still no joy. I read your post and deleted the cache file, still no success. Deleted the folder and I was up and running.

     

    So thanks for your help,

     

    Credit where credit is due.

     
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  • Currently Being Moderated
    May 6, 2011 6:51 PM   in reply to abhazelton

    I'm having the exact same problem on my iMac and MacBook Air, both running OSX 10.6.7: Contribute opens and immediately crashes. I'll un- and reinstalling tomorrow, but would like to know what's going on.

     
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  • Currently Being Moderated
    May 6, 2011 7:00 PM   in reply to michael.pixelpunk

    On my MacBook Air, cleared the cache, did this:

    • Go to Users/<username>/Library/Application Support/Adobe/ and delete Contribute CS5 folder.
        • Also, go to Users/<username>/Library/Preferences and delete Adobe Contribute 6 Preferences file

     

    and Contribute is still crashing as soon as it opens.

     
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    Mark as:
  • Currently Being Moderated
    May 7, 2011 8:13 AM   in reply to Writerruth

    Try deleting the entire folder 'CS5ServiceManager'.

     

    Contribute started acting up again this morning on my system -  to fix the problem this time, I deleted the folder CS5ServiceManager and deleted the folder 'configuration' in Adobe\Contribute CS5\en_US\Configuration. Fixing the problem with this method does not remove your site folder.

     

    It appears that this fix is only tempory?

     
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    Mark as:
  • Currently Being Moderated
    May 7, 2011 10:00 AM   in reply to rpriel

    Now I get this message when I try to open Contribute:

     

    No Document Types have been found. The application will exit now.

     

    The only option is to click on OK. When I do that, Contribute closes and nothing happens. It looks as if I'll have to uninstall and reinstall.

     

    --

    Ruth E. Thaler-Carter, Freelance Writer/Editor

    "I can write about anything!"TM

    Ruth@writerruth.com * www.writerruth.com * Twitter: @WriterRuth

    Author/Publisher, "Get Paid to Write! Getting Started as a Freelance Writer"

     

    Owner, Communication Central * www.communication-central.com

    2011 conference: Sept. 30-Oct. 1, Baltimore, MD

     
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  • Currently Being Moderated
    May 7, 2011 10:25 AM   in reply to Writerruth

    Restore the folders that you deleted... You might have deleted an application file.....?

     

    In this thread, you might have noticed that I use windows 7,,,,,on a mac you will have to navigate to the appropriate folder.

     

    Mac folders

    /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/ CS5ServiceManager

     

    /Library/Application Support:Adobe/Contribute CS3/Configuration

     

    /Library/Application Support/Adobe/Contribute CS3/Sites

     
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  • Currently Being Moderated
    May 7, 2011 10:26 AM   in reply to rpriel

    Folders can't be restored once deleted. I'll just reinstall and hope for the best.

     

    This is VERY annoying.

     

    --

    Ruth E. Thaler-Carter, Freelance Writer/Editor

    "I can write about anything!"TM

    Ruth@writerruth.com * www.writerruth.com * Twitter: @WriterRuth

    Author/Publisher, "Get Paid to Write! Getting Started as a Freelance Writer"

     

    Owner, Communication Central * www.communication-central.com

    2011 conference: Sept. 30-Oct. 1, Baltimore, MD

     
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  • Currently Being Moderated
    May 7, 2011 10:48 AM   in reply to Writerruth

    I apologise for not being precise when responding to you.

     

    I use a Mac on rare occasions and it slipped my mind that time machine is the Mac application to restore files.

     

    At any rate, rather then delete the folders next time around - rename them from - CS5ServiceManager to CS5ServiceManagerBak

     
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  • Currently Being Moderated
    May 7, 2011 9:18 PM   in reply to Writerruth

    Ruth, it was my fault I gave you bad information and you did delete your application files.

     

    Below are the files that you need to alter on a Mac

     

    • Go to: Users/<username>/Library/Application Support/Adobe/ (and delete Contribute CS5 folder.)

     

    • Go to: Users/<username>/Library/Preferences (and delete Adobe Contribute 6 Preferences file)

     

    • Go to: Users/ <username>/Library/Application/Support/Adobe/CS5ServiceManager/CS5Ser viceManager.app/Contents/MacOS/CS5ServiceManager (and rename to CS5ServiceManagerBak)

     

    Again, I sincerely apologize for my careless posting.

     
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  • Currently Being Moderated
    May 7, 2011 12:05 PM   in reply to michael.pixelpunk
    • Go To:  /users/<user_name>/ AppData\Local\Adobe\Contribute CS5\en_US\Configuration (Delete 'Configuration' folder)
    • Go To: /user/<user_name>/AppData\Roaming\Adobe\CS5ServiceManager (Delete 'CS5ServiceManager' folder)
     
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  • Currently Being Moderated
    May 7, 2011 7:17 PM   in reply to rpriel

    I don't see a folder called AppData. Remember, I'm on a Mac.

     

    --

    Ruth E. "I can write about anything"TM Thaler-Carter

    Freelance writer/editor

    Ruth@writerruth.com * www.writerruth.com * Twitter: @WriterRuth

    Author/publisher, "Get Paid to Write! Getting Started as a Freelance Writer"

     

    Owner, Communication Central * www.communication-central.com

     
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  • Currently Being Moderated
    May 7, 2011 9:17 PM   in reply to Writerruth

    Ruth, follow the instructions in post 29 in this thread.

     
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  • Currently Being Moderated
    May 9, 2011 1:24 PM   in reply to rpriel

    I don't have the CS5ServiceManager.app in my CS5ServiceManager folder. The only things in that folder are 6 other folders: cache, configuration, extensions, logs, preference, and StageManager. I'm looking at this in the finder window - should I somehow be accessing this somewhere else? I'm on a Mac OS X Version 10.6.6.. Any thoughts?

     
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  • Currently Being Moderated
    May 9, 2011 4:09 PM   in reply to dcall2

    Rename the folder CS5ServiceManager to CS5ServiceManageBak -

     

    Post 29 has the instructions.

     
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  • Currently Being Moderated
    May 9, 2011 5:46 PM   in reply to rpriel

    In post 29, you said: < Go to: Users/  <username>/Library/Application/Support/Adobe/CS5ServiceManager/CS5Ser   viceManager.app/Contents/MacOS/CS5ServiceManager (and rename to CS5ServiceManagerBak) >

     

    When I go to:

    Users/  <username>/Library/Application/Support/Adobe/CS5ServiceManager/

    there is nothing saying:

    CS5ServiceManager.app/Contents/MacOS/CS5ServiceManager

     

    I don't know what to rename.

     
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  • Currently Being Moderated
    May 10, 2011 12:32 AM   in reply to michael.pixelpunk

    I have had the same problem - started straight after I ran an update MS office 2011 on my Mac

    thanks everyone for helping to find a solution.

     

    Back on board after only 1 day - must be a record.....

     
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  • Currently Being Moderated
    May 10, 2011 8:30 AM   in reply to Writerruth

    I'm having the same issue as Writerruth... Has anyone found another way around it since we seem to not have those files?

     
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  • Currently Being Moderated
    May 10, 2011 8:50 AM   in reply to Writerruth


    The CS5ServiceManager folder location: Delete the folder CS5ServiceManager


    IN WINDOWS XP: Documents and Settings\[username]\AppData\Adobe\CS5ServiceManager

     

    IN WINDOWS VISTA/7: \Users\[username]\AppData\Roaming\Adobe\CS5ServiceManager


    IN MAC OS: users/[username]/Library/Application Support/Adobe/CS5ServiceManager

     

    If the folder cannot be deleted, exit the CS5ServiceManager in Windows Task Manager or Mac OS
    Activity Monitor. Alternatively, wait a few minutes. The CS5ServiceManager closes itself after five idle
    minutes.

     

    (I don't have a mac available to check the location of files - the above is from Adobe help files)

     
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  • Currently Being Moderated
    May 10, 2011 9:40 AM   in reply to rpriel

    Rpriel,

     

    Your advice is much appreciated. Thanks to your postings, I was able to solve my Contribute crashing problem as well. To summarize for the Mac folk who come here looking for a solution, these are the steps that worked for me:

     

    • Go to: Users/<username>/Library/Application Support/Adobe/ (and delete Contribute CS5 folder.)
    •  

    • Go to: Users/<username>/Library/Preferences (and delete Adobe Contribute 6 Preferences file)

     

    • Go to:  users/[username]/Library/Application Support/Adobe/CS5ServiceManager (and rename the folder to CS5ServiceManagerBak)

     

     

    I noticed that the new CS5 Service Manager folder that contribute creates has less stuff in it than the old folder (like extensions and 'StageManager'). Wonder if those items should be moved over to the new folder?

     

    Thanks again,

     

    AB

     
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