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ollyoscar
Currently Being Moderated

Videos stop after few seconds then continue

Dec 7, 2010 1:50 PM

My system is W7 Home Premium 32 bit and IE 8

Just recently I find that when I try to play a video clip (generally BBC News

but also others) the rotating circle of dots displays whilst the video is loading

but it then plays (sound and vision) for only a few seconds then stops for about

10 seconds and then resumes playing right through to the end.  If I click on

'play again' it will play the complete video without any interruption.

 

At first I thought this was my system malfunctioning, but having set up a laptop

for a friend (using W7 Home Premium 63 bit and IE 8) the same thing is happening.

I am posting to this forum as it seems that many video problems are down to

aspects/settings of Flash Player.

 

All suggestions to resolve this problem greatly appreciated.

 
Replies
  • Currently Being Moderated
    Dec 7, 2010 2:06 PM   in reply to ollyoscar

    Hi, you might want to go here:  http://www.adobe.com/software/flash/about/ Then RIGHT click on the Flash logo, click on Settings, then Display Settings and UNcheck the hardware acceleration feature.

     

    This has helped other users. Let me know.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 7, 2010 3:31 PM   in reply to ollyoscar

    Hi, It is Adobe's Flash Logo, a Red "F" that "spins". Did you see that? If so, that is the one. You can use that to UNcheck the hardware acceleration. However, that site will confirm that you have Flash Player Installed correctly if you can see is "spin" and it will also display the Flash Player version that you have Installed.

     

    Hope that helps. Yes, I knew you meant 64 bit:-)

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 7, 2010 5:04 PM   in reply to ollyoscar

    Hi, yes I just checked that site and the Kuler ad does cover up the Flash logo. It "spins" and then stops. That was easier than using a youtube video since sometimes users are having a problem with viewing videos there. Guess we'll have to find another object:-)

     

    Are you having those problems on youtube as well as the BBC site?

     

     

    Are you using a router with another computer hooked up? Are you wireless or wired?

     

    What Anti-Virus do you use and are there any AV add ons Installed in the browser?

     

    Do you have the Security set to Medium for the Internet Zone? (Tools>Internet Options>Security)

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 8, 2010 9:25 AM   in reply to ollyoscar

    Hi, thanks for the answers. I am going to copy and paste the instructions from Adobe for Security Settings for the Internet Zone:

     

    Make sure that Internet Explorer security default level is set to Medium. This level allows viewing ActiveX controls, such as Flash Player. To set browser security to Medium, perform the following steps:

    1. Open Internet Explorer.
    2. Choose Tools > Internet Options.
    3. Select the Security tab.
    4. Select Trusted Sites zone.
    5. Select the Default Level button. (If the Default Level button is dimmed, continue to the next step).
    6. Move the slider until the security level is Medium. 
    7. Select Apply.
    8. Select the Internet zone.
    9. Repeat steps 5 - 7. When done, select OK.

     

    Do that and see if that helps. Let me know, as some of the AVG components may need to be addressed. But I want to see if this Security Setting solves the issue for you first.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 8, 2010 1:44 PM   in reply to ollyoscar

    Hi, ok I wasn't sure if that was an issue or not, but at least you have it set to Medium, so leave it on that setting. The Medium Setting from my understanding is so you can view Flash content.

     

    On the email notifications: You should only be receiving those from any thread you have replied to. I just checked mine in my

    account and that drop down filter is set to All items. Then when you first come to the Flash Player Forum, look to the right side and you'll see NOTIFICATIONS. Under that mine says "Receive email notifications" If yours does not, then click on it until it does. Finally, when you open your thread, on the right side you will see "ACTIONS". On mine I can see "Stop email notifications" That is how mine are set and what I see under each area. I receive only email notifications from the threads that I respond to, no others. Hope that helps.

     

    Now to AVG. They have a LinkScanner that causes problems and many users disable it. Open AVG from the system tray icon and Double-Click on the LinkScanner. UN-check the option "Enable AVG Search-Shield and Enable Active Surf-Shield"

    Then SAVE the changes.

     

    Then I would disable the Security Toolbar, SafeSearch and the Security Toolbar BHO.

     

    Oh, on that test link where the ad covered the Flash logo? I checked with Pat and he said just right click on the ad itself and it does the same thing!!

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 8, 2010 2:35 PM   in reply to ollyoscar

    Hi, yes I hope the email notice changes works too. I had a problem several months ago as you are having and finally made the changes as I listed and have not touched them since, LOL

     

    Well if those AVG changes didn't help, then I am concluding it is the website. I think what you are experiencing is "buffering". I have this on a site I use to live stream, but I just leave it alone and finally it starts working. It isn't due to the site nor Flash Player. It is the Router that I use since I have another computer. Never happened before the Router was used.

     

    What is the URL of the BBC website?

     

    Have you tried Youtube videos, or is it just live streaming?

     

    The previous version of Flash Player was 10.1.85.3, did you have this issue with that?

     

    Trying to determine if it's the website/Flash Player version.

    Did you keep the hardware acceleration off?

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 8, 2010 6:20 PM   in reply to ollyoscar

    Hi, Well you are going to be as surprised as I was when I tell you that the site came up. Maybe the BBC lifted some restrictions for us over here, LOL Anyway, David Cameron & Ed Miliband in tuition fees clash was the video. I clicked on the video, watched the Price line ad first and then was able to watch the video with no problem.

    I am using XP/SP3 with IE8 and the the previous version of FP. The hardware acceleration is ON.

     

    That was my other computer (laptop).

     

    Now I just checked that site with my work computer(Desktop) that does have the latest FP Installed and hardware acceleration is ON it also and didn't have any problem.

     

    Both of my computers are 32bit.

     

    So in conclusion, it is not the website. Or at least over here, LOL

     

    What you may want to check is go to Tools, Manage addons and find Shockwave Flash Object and make sure it is vs 10.1.102.64 and enabled.

     

    You can also check your Flash files by going to C:\Windows\System32\Macromed\Flash  Open Flash and post back all files listed there.

     

    I know Youtube doesn't stream, but just wanted to see if you had any video issues there.

     

    Thanks,

    eidnolb

     
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  • Currently Being Moderated
    Dec 9, 2010 5:14 PM   in reply to ollyoscar

    Hi, On the ad running before the video, that may be possible. On the modem, they do act up, but that would effect any computer using it. But I don't think the modem would have any effect on the buffering . The modem would effect the signal or power from what I have experienced anyway.

     

    I'm glad you checked the Shockwave Flash Object, since that is most likely the problem. You see, that works with the Flash files, which are correct. But the conflict is that the SFO and the Flash files are different versions. For some reason when you Uninstalled, the SFO old version was not removed. This may have happened, if a Reboot(restart) of the computer was not done after the Uninstall and the Install.

     

    Regarding your friend's computer, he may have a different issue, i.e. an addon conflicting.

     

    Since your Flash files are correct, the test site detected those and you saw the animation which was made possible due to having the SFO. Even tho this is the old (very old) version, you passed the test. Now you can still see video, but the problem is the buffering:-)

     

    What I would do is download the Uninstaller and SAVE it to your Desktop. Then download the Installer and SAVE it to your Desktop.

    Close all browsers, disable any messenger service if you use any that are in your system tray(area near the clock).

    Run the Uninstaller, then Reboot. Check to see if that SFO has been removed. If so then Run the Installer, then Reboot.

     

    Then check your Flash files and the SFO to make sure the correct versions are Installed.

     

    Uninstaller:     http://kb2.adobe.com/cps/141/tn_14157.html

    Installer:         http://www.adobe.com/products/flashplayer/fp_distribution3.html

    On the Installer site, use the Windows, Internet Explorer, EXE Installer

     

    I think this is the best thing to do. Let me know if you have any questions.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 10, 2010 4:02 PM   in reply to ollyoscar

    Hi, well glad you have FP Installed again and especially the SFO latest version. You have a little improvement, which is a good sign.

    Now I have found that when an Uninstall/Install has taken place, sometimes another reboot helps "settle" the changes. It wouldn't hurt to try that.

     

    One thing that we haven't covered is Java. Go to Programs & Features or Control Panel and post back all Java listings with their version numbers.

     

    Take a look in your Manage add ons and post back the Java entries. A 2 SSV Helper does conflict so disable it if it is listed; not needed and why Java continues to Install it no one knows. Deployment Toolkit is another one that is not needed unless you are a Developer, so it can be disabled also.

     

    To find all of the Java add ons, you will need to look under "Show" (very light text) and open all 4 sections from that drop down arrow.

     

    BBC certainly has made some changes and Flash Player is now used more and more. Java also, when it comes to viewing Flash content.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 12, 2010 11:28 AM   in reply to ollyoscar

    Hi, ok on the reboots and the disabling of those 2 Java addons. The latest Java Update is now 23 and if you want to update, I would recommend removing Update 22 first and then going to www.java.com to get the vs 23. And yes, Reboot after removing the 22 and installing the 23:-)

     

    The plugins for Java are ok, they are for different files, so leave them as is.

     

    I don't know what else we can do, but you may want to take a look at this short thread. Whether it will help, I can't say. But it's worth a try. http://forums.adobe.com/thread/763975?tstart=0

     

    Other than that I think we have done all I know what to do, other than contacting BBC to see if they have an answer.

     

     

     

    Regards,

     

     

    eidnolb

     

    Let me know if you find a fix:-)

     
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  • Currently Being Moderated
    Dec 12, 2010 2:28 PM   in reply to ollyoscar

    Hi, sounds confusing. But you are correct, Java says 6 Update 22 is good. This link explains that the 6 Update 23 is out and it is a "bug" fix. I would think that would involve Security. There are several sites that have the info about this Update, but if Java doesn't have it on that site, then I'd just Install Update 22 back.

     

    Sorry about the confusion, but several reputable sites had this Update and announced it on 12/8/10. It is being updated, so I would wait until the Java site offers it. You could check back in a few days. I don't know why they would put it out there and then not have it on their site.

     

    I hadn't updated yet, for lack of time.

     

    http://java.about.com/b/2010/12/10/java-se-6-update-23-released.htm

     

    On what happened when you Removed Update 22 and saw that Update 19 was being removed. I had this happen to me when updating from vs 21 to vs 22. I had clicked on the Java Update icon that appeared in my system tray when updating to vs 21. Well I'll never do that again. They have a "bug" with their Updater in my opinion. So I always Remove the old version from Add/Remove (XP here) and then Install the newest version from Java. I found out that vs 22 never did Install!!! That was the first time I allowed the Updater to be used.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 13, 2010 3:08 PM   in reply to ollyoscar

    Hi, Yes I would have re-installed Java 22 also. Have no idea what that is all about, hope Java explains it!

     

    The only other thing that you could try is to use IE and disable all add ons/Toolbars OTHER than Shockwave Flash Object and Java and see if that makes a difference. Then do the same with the other browsers. Sometimes add ons can cause conflicts.

     

    If you find that you don't have a problem, then only enable one add on at a time per browser so you will know which add on was causing the conflict. If you just re-enable all of them, then you won't know:-)

     

     

     

    Your thanks is appreciated

     

    Regards,

     

    eidnolb

     
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