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Dreamweaver CS5 FTP issues, can't connect to remote server

Dec 16, 2010 10:45 AM

i can connect to many remote servers but one. I put all the right information in the manage sites, and it appears to connect for 10-30 seconds then for some unknown reason, it disconnects. i have looked at the ftp log with no insight..it shows the right user connecting with the correct password, then does two PWD and disconnects.

note that i can connect with my regular ftp client inside of windows 7 and it does not disconnect (tho strangely it will not print the LS directory for the root, only anomaly)

any advise... (note that i did unload both the firewall and the local anti-virus to see if that helped, it did not...

5948 Views 16 Replies Latest reply: 365Drills, Apr 10, 2013 2:50 PM

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1. ultrasuite,

Dec 16, 2010 4:36 PM in reply to dmcgovern

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Have you checked Passive FTP? Have you tried adding or removing the forward slash in the Path field?

J.S.
http://www.ultrasuite.com/
http://twitter.com/dwUltraSuite

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2. dmcgovern,

Dec 17, 2010 7:16 AM in reply to ultrasuite

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I have tried Passive FTP both on and off (when off, it immediately returns the error w/o trying to connect.)

when you mention the path, are you referring to the "Root Directory" or the "Web URL"? i have tried both of them, with or without the "/".

some other notes:

in windows 7, i can run the cmd prompt and shell the FTP command. i type "Open" and then servername followed by the :port number. i then issue the "User" command, connect with username and password. the computer responds with "230 User xxxx logged in", i then issue the command "ls" to display the directory listing, this is followed up is the only anomoly that i see using basic FTP, so i get a "500 Invalid PORT Command" followed by a "150 Opening ASCII mode data connect for file list.". this does not respsond in a timely manner so i issue a Ctrl+C, the computer responds with a "Aborting any active data connections..." and then a "425 Can't open data connection.". I also tried binary with the same results. PWD does print the root dir "257 "/" is current directory" and i can use the "CD" command to navigate the folders in the root using the generic FTP commands....

while this is happening, i can see in the remote server that IIS, FTP Properties, FTP Site, Current Connections... properly lists the general FTP session. i then go to DW and try to "Test" the server configuration again, i see in the "Current Connections" dialog box that it shows the second FTP session and stays connected till i go back to the DW session and see that it has timed out...the DW FTP logs show proper connect with User and Pass properly given.

Back to Dreamweaver CS5...

under the more options, i have tried all of them in various combinations with no luck..the common error is: "The connection to the remote host has been lost. Click Refresh to reconnect." Refreshing does not help.
one thing noticed in the DW Sites setup, is that i can change the type from FTP to WebDAV and it does connect, however it does not list the directory or files

any thoughts on this?

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3. hans-g.,

Dec 17, 2010 7:33 AM in reply to dmcgovern

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Hi,

excuse me, but 'cause of your great difficulties is it worth to go a different way, maybe: My various opinions expressed to this much discussed subject, are showing that I prefer a program which works "outside" of the DW. My reason is: for each task in whatever area we work, we search for the experts, we don't charge a "jack of all trades".

So I prefer to upload my files and sometimes for the opposite way, for a necessary download from my server, by using filezilla. It simply looks easier for me to keep track of all operations precisely and generate or reflect easily the desired tree structure.

Above all, FileZilla has a feature (translation from my German FileZilla) called "compare file list". Here it's possible to use file size or modification time as a criterion. There is also the possibility to "hide identical files", so that only these files which you want to redact remain visible.

Here is the link to get it and where you can read informations about how it works:

http://filezilla-project.org/ and
http://wiki.filezilla-project.org/Tutorial#Using_the_site_manager

Of course, you also need all the access data to reach your server. What concerns the attributes, so I can show you mine:

In addition, I'll quote a hint from Nancy O.:

Try toggling Passive and/or Secure FTP on/off.
Your web host might have changed upload requirements to improve security.
Another thing to check is your Anti-virus and Firewall settings. If they are too restrictive, DW may not have permission to connect to the remote server.

Hans-G.

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4. dmcgovern,

Dec 17, 2010 7:53 AM in reply to hans-g.

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i cant connect with another client, FlashFXP, there are error's that are simliar to what i am currently doing...must be an issue with the Windows 2000 Server and Ineternet Services Manager...

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5. dmcgovern,

Dec 20, 2010 1:31 PM in reply to ultrasuite

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any other thoughts?

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6. 365Drills,

Mar 4, 2011 8:36 AM in reply to dmcgovern

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Help yes I have EXACT same problem. You are not alone with this I have the identical issue. (in fact when I googled it - your topic came up)

On Dreamweaver I have ten websites which I work on. I flick backwards and forwards to while working in dreamweaver. Then overnight ONE site decides to cause dreamweaver to hang.

All the other sites I can edit my pages, save them, ftp them and then disconnect. (Just like normal)

However in this one site I can edit the pages ,save them. But when I click [connect] to fpt the page just hangs.

When looking at the ftp it does appear to be logging in find. So the PC says something like:
Retrieving remote folder information for /,
Then after 30 seconds a box [An FTP error occured - cannot get remote folder information] appears

The connect/disconnect button is set to [disconnect] which basically is telling me that I AM in the system. Its just that the files wont load.
Then the system finally sends message [The connection to the remote host has been lost]

What is going on is that I am able to connect with the right passwords and username. But this one site refuses to load.
TO SOLVE IT I TRIED THESE
1) create a second account in Dreamweaver with duplicate files. Try to connect: Same problem
2) Recreate site cache on main site and also backup - No joy.
3) Install ANOTHER FTP program on the PC and try that (Yes this other FTP works fine)
4) Delete the site from dreamweaver and restart again. -No joy.
5) Turn off the wireless router and BT INFINITY hub from the mains.
6) Reboot the PC
7) Instead of using the words [ftp.website.com] changed to [66.111.999.2]

So what works?
1) If I install another FTP client I have access to my files.
2) If I use Dreamweaver to access other websites it works fine.

Thats telling me that it must be a program setting on bug. It must be something dreamweaver is getting stuck on. I have not as yet tried to uninstall dreamweaver then reinstall. Thats sort of the last thing.

But the bottom line is this bug is not confined to your experience. I have the same issues.

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7. ianvectis,

Apr 21, 2011 2:56 AM in reply to 365Drills

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I have just discovered the solution to my awful CS5 FTP problems. It would work fine on some sites, but refuse to connect me on others. For these, I successfully used Fetch, but frankly, that's a workaround.

Then on another forum, I discovered the answer. The timeout default had been set to 2 seconds. I'm not Robinson Crusoe on this, even though the defauklt should be apparently 60 seconds. Anyway, I set it to 30 seconds, tried connecting to a previously inaccessible site and bingo - it worked!

Thanks for nothing Adobe - in your FTP troubleshooting guides this is not even mentioned.

If anyone else has this problem go to Dreamweaver > Preferences > FTP Time Out.

Cheers

Ian

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8. 365Drills,

Apr 21, 2011 3:21 AM in reply to ianvectis

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Perfect.

That one worked for me.

Edit> Preferences> Site FTP> FTP Time Out: 15 Seconds

Changed to

Edit> Preferences> Site FTP> FTP Time Out: 20 Seconds

And amazing..... I can now connect to this website. And FTP my files.

Result!

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9. BANDO Designs,

May 16, 2011 4:13 PM in reply to dmcgovern

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I still have the issue... Its been a week me trying to solve this... did every posible thing that I found online.. Nothing works!! Please help :'(

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10. very biggener,

Feb 27, 2013 8:05 PM in reply to BANDO Designs

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i had the same problem and i solve in a ridiculus solution hopefully it will work out for you
DO NOT CHANGE ANYTHING keep all the information the same

JUST instead of putting in the Ftp Address :
ftp.your site name.com
try : www.Your site name.com
it will change too on the WEB URL and show like
http://www.Your site name.com

and dont ask me how or why is that, it works for me perfect, Of course, i thank you guy very much for trying to help but i tried everything the guys said in the comments, nothing works. but this worked perfect, i wish it will work for you too.
all the respect and regards for the members

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11. 365Drills,

Feb 28, 2013 1:29 AM in reply to very biggener

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I tried all these things and get nothing.

1) ftp.clapperboard.net (An FTP error occured - Cannot make connection to host. The remote host cannot be found.)
2)www.clapperboard.net (An FTP error occured - Cannot make connection to host. The remote host cannot be found.)
3) http://www.clapperboard.net (An FTP error occured - Cannot make connection to host. The remote host cannot be found.)
4) clapperboard.net (An FTP error occured - Cannot make connection to host. 530 Login authentication failed.)
5) 109.73.169.82 (An FTP error occured - Cannot make connection to host. 530 Login authentication failed.)

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12. 365Drills,

Feb 28, 2013 5:27 AM in reply to 365Drills

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Am getting closer.... I think its a Firewall issue. I went into my system and reset the firewall in my XP software.

How to reset Windows Firewall settings in Windows XP SP2
There are situations where-in you need to reset your Windows Firewall settings, after removing a Trojan etc. Resetting the Windows Firewall sets the configuration to factory defaults by removing all the programs / port / exceptions settings.
To reset the Windows Firewall to the factory default state, try this:
Type firewall.cpl in Start, Run dialog.
Click the Advanced tab.
Click the Restore Defaults button.
Click Yes to continue when you see this dialog
Restoring the default settings will delete all settings of Windows Firewall that you have made since Windows was installed. This may cause some programs to stop working.

Do you want to continue?
The Windows Firewall is now turned ON, and set to factory default state.
Alternately, you can use the NETSH command-line to accomplish this:
Open a Command Prompt window and type NETSH FIREWALL RESET
This command resets firewall configuration to default. This provides the sa

===========================

Then I went into my Control Panel of the server and reset the password

Once I did that Dreamweaver was getting very strange. It said it wanted to block some content.

And then now the system just hangs. So the green light is "On" to say "connected" but no files load into the panel.

I have to press it to "off" to get the [Connect] Button again.

So I am back to square one but messing about with the thing is generating some strange results.

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13. Nancy O.,

Feb 28, 2013 3:24 PM in reply to 365Drills

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Have you tried to connect using a 3rd party FTP app like Filezilla?

Nancy O.

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14. 365Drills,

Mar 1, 2013 6:39 AM in reply to Nancy O.

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Nancy - Yes in fact Filezilla is the one I am using for now so its working perfect.

But what is annoying me is having to do my work in Dreamweaver then switch over to Filezilla to upload the new page.

It gets very confusing. And of course out of the EIGHT websites that I have listed in Dreamweaver there is only ONE that refuses to connect.

Its so frustrating. But at least I can work using Filezilla to upload pages.

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15. nazca13,

Apr 10, 2013 9:00 AM in reply to dmcgovern

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I have the solution.. I actually thought reformatting the computer and do a clean install of windows 7 and cs5 dreamweaver might fix it... I was wrong... So I changed the preference from 30 sec to 60 and no luck.. I did the usual matrix combinations of checking - not checking - adding .com - removing .com... WHAT WORKED FOR ME, WAS TO CHANGE FROM FTP TO SFTP and keep the root directory / and make sure your port is 22. I did order an SSL and probably had to select this option for it to work.

But hey, my computer runs faster and I found out gateway has a recovery feature that does the clean install for ya.. yeah.. hope it helps.

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16. 365Drills,

Apr 10, 2013 2:50 PM in reply to nazca13

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Well I have tried changing it to sftp.clapperboard.net and nothing happens... I tried the route directory to / too. Not sure how to change the ports?

But then as if by magic.... I simply tried ticking the box [X] Use Firewall (In Preferences) just under the password.

And then HEY PRESTO - I am logged in.

So thanks for the post above. It didnt quite help me but it did get me playing about with the settings again and to find out its a simple [X] Click of the Use Firewall (In Prefrences) selection is crazy!

Note if you are looking for this tick box go to Define Sites and then its at the bottom of Web Server Info (Just under Password) GGRRRRRRR

Haha ! SORTEEEEDDDDDD

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