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Up to Discussions in Acrobat Windows

1372 Views 6 Replies Latest reply: Feb 16, 2011 1:05 AM by Ravish Sharma

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mcomp1972

2 posts since
Dec 18, 2010

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Dec 18, 2010 2:37 AM

Acrobat X Pro crashes when I try to scan

I recently upgraded my computer to Windows 7 (32-bit). I used to have Acrobat Pro 6 when I was running WinXP, but I knew that wouldn't be compatable with Win7, so I went out and got Acrobat X Pro.

My scanner is part of my multifunction device: Samsung SCX-4720F

Acrobat X Pro installed fine, as did my scanner driver. When I attempt to Create a PDF from my scanner, Acrobat X crashes every time.

I've searched the web for the problem, and have seen posts by lots of other people who have the same or similar problem with Acrobe Pro 9 using Samsung scanners, but I found no solution. Haven't seen any posts about it for Acrobat X Pro yet, but I know it hasn't been out all that long.

My scanner works fine. I have used it with Omnipage Pro 17 with no problems.

Anyone have any ideas?

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MichaelKazlow
7,808 posts since
May 26, 2006

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1. Dec 18, 2010 12:39 PM (in response to mcomp1972)
Re: Acrobat X Pro crashes when I try to scan

I always recommend people scan in the program that comes with the scanner. This gives you more control. It does require an extra step, but it worthwhile. My particular preference is to scan to tiff and then import the tiffs. Today many scanner programs give you the ability to scan to pdf. There is no advantage in scanning with a twain driver into Acrobat vs scanning with scanner software and importing into Acrobat.

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Ravish Sharma
99 posts since
Feb 10, 2010

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2. Dec 23, 2010 3:30 AM (in response to mcomp1972)
Re: Acrobat X Pro crashes when I try to scan

Hi
Please have a look at the snap below:

I hope you downloaded the one marked in red.

-Ravish

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Ravish Sharma
99 posts since
Feb 10, 2010

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3. Dec 23, 2010 3:44 AM (in response to mcomp1972)
Re: Acrobat X Pro crashes when I try to scan

Which driver, WIA or TWAIN, are you using for scanning with Acrobat X?

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mcomp1972
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Dec 18, 2010

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4. Dec 30, 2010 9:39 PM (in response to Ravish Sharma)
Re: Acrobat X Pro crashes when I try to scan

Yes, that is the scanner driver that I installed.

I'm trying to use the TWAIN driver.

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Ravish Sharma
99 posts since
Feb 10, 2010

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5. Feb 4, 2011 9:50 PM (in response to mcomp1972)
Re: Acrobat X Pro crashes when I try to scan

Can you please try following steps?

1. Download TWACKER (Twack_32.msi) from http://www.twain.org/downloads.shtm

2. Install it.
3. Go to <Program files>\TWAIN Working Group\Twacker 32 and invoke Twack_32.exe.
4. Go to File menu > Select Source.
5. Select the TWAIN driver (not the WIA driver) for the samsung scanner and Click OK.
6. Now, invoke File > Acquire menu.
7. What happens? Do this work?

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Ravish Sharma
99 posts since
Feb 10, 2010

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6. Feb 16, 2011 1:05 AM (in response to mcomp1972)
Re: Acrobat X Pro crashes when I try to scan

Hi
          The crash seems to be happening because of DEP (Data execution prevention) on Win 7. The issue happens when Acrobat tries to communicate with scanner drivers which are not DEP compliant. It seems Samsung driver is not DEP compliant. To verify the same you can turn OFF DEP on Win 7, although it is not recommended.

To turn off DEP follow the steps mentioned below:

-          In the Start Menu, navigate to All Programs, thenAccessories.
-          In the Accessories menu, right click on “Command Prompt” and select “Run as administrator.“
-          You may need to provide Administrator credentials at this point.
-          In the Command Prompt window, type “bcdedit.exe /set {current} nx AlwaysOff” and press Enter.
-          You should see “The operation completed successfully.“
-          Close the Command Prompt.
-          You must then reboot your computer.

Turning DEP is not recommended, so please raise this issue with Samsung also. Let us know if these steps help.

-Ravish

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