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ssuuppeerrbb
ssuuppeerrbb
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Can't open forms with Adobe Reader X

Dec 21, 2010 7:57 AM

I'm running Windows Vista Business and after installing Adobe reader X. It will no longer opens forms.  The program simply quits responding.  Tried installing it on a Windows 7 computer and it works fine.  Any help besides reverting back to Reader 9.4.1 

7896 Views   10 Replies   Latest reply: Claudio González, Dec 22, 2010 12:51 PM
 
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  • ssuuppeerrbb
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    1. ssuuppeerrbb,
    Dec 21, 2010 11:19 AM   in reply to ssuuppeerrbb
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    I found an issue with the new security features in this version of Reader. If you go to Edit>Preferences>General and uncheck "Enable procted mode at startup." You will get a pop-up warning that you will need to manually restart Adobe Reader.  Restart the reader and the problem seems to be resolved "for now"

     
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  • George Johnson
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    Aug 11, 2002
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    2. George Johnson,
    Dec 22, 2010 1:22 AM   in reply to ssuuppeerrbb
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    Are these forms XFA (LiveCycle Designer) forms or Acroforms (created with Acrobat)?

     

    Can you provide a link to a sample?

     
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  • ssuuppeerrbb
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    3. ssuuppeerrbb,
    Dec 22, 2010 7:37 AM   in reply to George Johnson
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    I have them locally on my computer. They were created with acrobat 9. I'm not sure how I would post one online for you to look at.

     
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  • George Johnson
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    Aug 11, 2002
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    4. George Johnson,
    Dec 22, 2010 9:33 AM   in reply to ssuuppeerrbb
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    Feel free to email me a sample at acroscript at gmail dot com.


     
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  • ssuuppeerrbb
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    5. ssuuppeerrbb,
    Dec 22, 2010 1:25 PM   in reply to George Johnson
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    Don't know if it works but I'll try to attach a file here

     

    Linford Wiebe

     
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  • George Johnson
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    Aug 11, 2002
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    6. George Johnson,
    Dec 22, 2010 10:14 AM   in reply to ssuuppeerrbb
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    I tried it on XP with Reader 10 and it works fine. I wonder if enabling the protected mode log file will give any clues.

     
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  • ssuuppeerrbb
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    7. ssuuppeerrbb,
    Dec 22, 2010 11:20 AM   in reply to George Johnson
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    I'm gonna email you a copy of the log file after trying to open these forms in protected mode.  Doesn't help me a lot but maybe you know how to read this type of script.

     
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  • George Johnson
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    Aug 11, 2002
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    8. George Johnson,
    Dec 22, 2010 12:10 PM   in reply to ssuuppeerrbb
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    Nothing jumped out at me, but I don't have the expertise to evaluate it.

     

    Hopefully someone from Adobe will wander by and take an interest in this problem.

     
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  • ssuuppeerrbb
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    9. ssuuppeerrbb,
    Dec 22, 2010 12:18 PM   in reply to George Johnson
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    Thanks alot for your interest in this matter.

     
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  • Claudio González
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    10. Claudio González,
    Dec 22, 2010 12:51 PM   in reply to ssuuppeerrbb
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    Linford, I don't know if you really want all that personal information in your message #5 made public. If you don't, I suggest opening a new thread to ask for it to be removed...

     
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