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Currently Being Moderated

Webpage won't recognize flash player version

Jan 1, 2011 3:13 PM

I have several websites I visit where the page tells me that I need to download the latest version.  I do that but it still won't work.  I've tried cleaning out my cookies cache, temp internet files, turning off my Norton Internet Security 2010 (v17.8.0.5) and reinstalling flash, etc.  So far nothing works.  I'm the only user on this computer and also the Administrator.  I don't use any other browsers besides IE.  Google Chrome was installed once when it was coupled to an update for a program I updated but has been uninstalled.  I don't know how to determine when and what blocked Shockwave the 9 times indicated (see below)

 

OS:  Vista Home Premium, v. 6, SP2, 64-bit

IE8 (32-bit version)

 

Add-on Info

Shockwave Flash Object (enabled) - v10.1.102.64
Use count:              56270
Block count:            9
File:                   Flash10l.ocx
Under More Information:  "You have approved this add-on to run on the following websites:  * (in the box) and "allow on all sites" is greyed out.

In C:\Windows\SysWOW64\Macromed\Flash -  the files/folders listed are:

FlashPlayer Trust (folder w/ file "rpconverter.cfg" file dated 10/22/10 but folder dated 11/29/09)
Flash10l.ocx      (dated 1/1/11)

FlashInstall.txt      (dated 1/1/11)

FlashUtil10l_ActiveX.dll      (dated 1/1/11)

FlashUtil10l_ActiveX.exe      (dated 1/1/11)

install.txt      (dated 6/8/10)

 

Shockwave ActiveX Control (enabled) - v11.5.8.612
Use count:              11
Block count:            0
File:                   SwDir.dll
Under More Information:  "You have approved this add-on to run on the following websites:  * (in the box) and "allow on all sites" is greyed out.

In C:\Windows\SysWOW64\Adobe\Director - the files are:

M5drvr32.exe

M5if32.dll

np32dsw.dll

SwDir.dll

SWDNLD.exe

 

Any help would be appreciated.

 
Replies
  • Currently Being Moderated
    Jan 1, 2011 5:59 PM   in reply to Shado_Dncr

    Can you see the Flash animation at http://www.adobe.com/software/flash/about/ and is there a version information displayed under it?

     

    If so, Flash Player is correctly installed and working.

     

    What are the websites telling you to install it again?

     
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  • Currently Being Moderated
    Jan 1, 2011 6:00 PM   in reply to Shado_Dncr

    P.S. your Shockwave Player is old and needs to be updated.

     
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  • Currently Being Moderated
    Apr 29, 2011 2:07 PM   in reply to Shado_Dncr

    I have a similar problem.  If I log on to BBC iPlayer I get a blue pop-up saying that I need to download the latest Flash version, at least later than v 6.  But I have checked and I have installed v 10.2 (confirmed by the Adobe check).  This is when using Internet Explorer 8 on Windows XP.  A friend of mine has tried on her computer with the same settings and does not have this problem.  What do I do?  Suggestions appreciated!

     
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  • Currently Being Moderated
    Apr 29, 2011 8:35 PM   in reply to Telegraph Sam

    Telegraph Sam wrote:

     

    What do I do?

    Start a new topic, instead of resurrecting a four month old topic with a different problem.

     
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