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AAntrobus
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Problem with Adobe Reader X

Jan 2, 2011 8:59 AM

When I try to open a pdf using Adobe Reader I get the message that Adobe Reader has encountered a problem and needs to close and I am recommended to tell Microsoft about the problem - which I have done many times.

I've tried removing and reinstalling Adobe Reader X several times but the problem continues. I've tried the 'Repair Adobe Reader Installation' but that doesn't work either. I am using a pc and my operating system is Windows XP SP3.

By the way, this all started after I installed Adobe Flash and registered for Adobe membership. I'm getting desperate. Any ideas out there, please?

 
Replies
  • George Johnson
    11,661 posts
    Aug 11, 2002
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    Jan 2, 2011 5:57 PM   in reply to AAntrobus

    See if disabling Protect Mode has an effect. For more information, see: http://kb2.adobe.com/cps/860/cpsid_86063.html

     
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    Jan 31, 2011 2:10 AM   in reply to AAntrobus

    Try the following and check if you could launch reader or not?

     

    1. Right click on Reader icon and choose Run As...

    2. Select 'The following user...' radio button

    3. Provide credentials (username and password of your system)

    4. Choose 'Open with protected mode disabled' and click OK.

     
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    Mar 21, 2011 8:22 AM   in reply to ManishPali

    That worked for me thanks , wish i'd come across this simple solution 2 hours ago though! ManishPali ... you are the man (or woman).

     

    Had to disable the protected mode completely to sort it out.

     

    Working fine now ...

     

    ... by fine I mean exactly the same as before I tried upgraded it. 2 Hours for some larger buttons and a great deal of annoyance it seems.

     

    Sort it out Adobe! The blundering installation process on XP was bad enough, then I fired it up and it didn't bloody work >:-(

     
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    Mar 21, 2011 12:50 PM   in reply to AAntrobus

    Angela, are you sure you want all that personal information in your message #2 to be displayed in a public forum such as this? If you don't, you may want to ask adobe-admin to remove it. You can send him a private message from here:

     

    http://forums.adobe.com/people/adobe-admin

     
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    Mar 22, 2011 1:10 PM   in reply to AAntrobus

    I am refering to the personal data you posted in this message of yours:

     

    AAntrobus wrote:

     

    Thank you for your email. However, I can't get as far as the Adobe Reader 

    Protected Mode to disable it.

     

    When I try to open Adobe Reader X, I immediately get a dialogue box that 

    says "Adobe Reader has encountered a problem and needs to close". And I get

    the  same message if I try to open any pdf.

     

    Could installing Adobe Flash have made any difference. I think I was only 

    able to do this on Internet Explorer, rather than AOL which is the 

    principle server I use.

     

    Angela

     

    PERSONAL INFO DELETED BY FORUM HOST

     

     

    In a message dated 03/01/2011 01:57:17 GMT Standard Time, forums@adobe.com 

    writes:

     

    See if  disabling Protect Mode has an effect. For more information, see: 

    http://kb2.adobe.com/cps/860/cpsid_86063.html

     
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    Mar 21, 2011 3:51 PM   in reply to AAntrobus

    Write a private message to adobe-admin asking

    for your personal info to be deleted. For this, follow this link

     

    http://forums.adobe.com/people/adobe-admin

     

    click on Send private message under ACTIONS, write your request giving the link to this thread, and post your message. If this is too complicated for you, say it so here, and any of us will do it for you.

     
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    Mar 22, 2011 7:58 PM   in reply to AAntrobus

    AAntrobus wrote:

     

    That would be good, thanks. I'm really snowed under at the moment and don't

    have the time to look into it.

    A

     

     

    In a message dated 21/03/2011 22:51:51 GMT Standard Time,  forums@adobe.com

    writes:

     

    Write a private message to adobe-admin asking

    for your  personal info to be deleted. For this, follow this  link

     

    http://forums.adobe.com/people/adobe-admin

     

    click  on Send private message under ACTIONS, write your request giving

    the link  to this thread, and post your message. If this is too complicated

    for you, say  it so here, and any of us will do it for  you.

    As you couldn't ask yourself for your personal information to be removed, I did it, and it has already been removed.

     
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    Mar 22, 2011 10:04 PM   in reply to Claudio González

    I take it all back, despite now being able to use Adobe Reader X it now displays an error message every few seconds saying it has been forced to close due to a problem everytime I load a PDF. It doesn't actually close Reader it just constantly alerts me with warnings whilst it's open. I'm really annoyed about this now. Adobe Reader 9 worked fine, why release a piece of software that fails to work better than it's previous release. If it is an issue that I still use XP then I should have been notified about potential problems before downloading the so called upgrade and I wouldn't have bothered. I use Reader for work related tasks and it has ruined the start to my week with a variety of problems since upgrading. I've been searching for a solution but seem to just keep finding unhappy punters who are recieving no help and reverting back to the old version.

     

    Please can someone respond with a solution to this, failing that how can I roll back to the old version and switch off future updates on the software?

     

    I have been using CS2 for years now and have always been pleased with Aob products until now, the last few days have been a joke though and it's not reassuring me with confidence about support for your free products.

     
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    Mar 23, 2011 3:15 AM   in reply to rickyfoyle

    Y

    ou are not addressing Adobe here, just fellow users. You may be luckier posting here

     

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     

    or here

     

    https://www.adobe.com/support/service/

     
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    Mar 23, 2011 3:54 AM   in reply to Claudio González

    Ok thanks for the links. Surely they need a public forum to address issues like this though? I am not alone with this problem, a few quick Google searches show quite a lot of people having similar issues on XP. Adobe surely need to make any solution public knowledge in the long term.

     

    Anyway thanks for your help

     
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    Mar 23, 2011 12:45 PM   in reply to AAntrobus

    I'm really frustrated with this new Adobe Reader X.  I try to uninstall it and it tells me I have Adobe files that need to be closed.  Everything is closed and it won't let me retry or ignore.  I've tried repair, still does not open.  Everytime I try to open I get and error "Acrobat failed to send a DDE comand".  What does that mean?

     

    How do I get this off my computer and how do we get an earlier version to install?

     

    I have Windows 7 - 64 Bit computer.  This is a nightmare!!

     
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    Mar 23, 2011 1:46 PM   in reply to AAntrobus

    +1.  Please someone tell me how to get 9 back.  X is killing me!

     
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    Mar 23, 2011 2:36 PM   in reply to sdillow

    You can find previous versions of Reader in here:

     

    ftp://ftp.adobe.com/pub/adobe/reader/

     

    (you forgot to mentio your OS).

     
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    Mar 23, 2011 2:38 PM   in reply to suezew
     
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    Mar 23, 2011 5:11 PM   in reply to rickyfoyle

    I finally had to go back to Acrobat (now called Adobe) Reader 5!  I, too, feel I got suckered into attempting to download something that removed an earlier working version but could not complete the download. If there were XP problems, tell us first!  I had nothing, except perhaps a damaged file in the cache called platformdl/adobe.  Not a techie and now not a fan of Adobe...

     
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    Mar 24, 2011 8:34 AM   in reply to Claudio González

    Thanks,

     

    Which one is the USA folder?

     

     

     

     

    In a message dated 3/23/2011 3:37:01 P.M. Mountain Daylight Time, 

    forums@adobe.com writes:

     

    You can  find previous versions of Reader in  here:

     

    ftp://ftp.adobe.com/pub/adobe/reader/

     

    (you  forgot to mentio your  OS).

     
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    Mar 24, 2011 8:35 AM   in reply to Claudio González

    It's Windows 7-64 Bit.

     

    Thanks for your help.

     

     

    In a message dated 3/23/2011 3:37:01 P.M. Mountain Daylight Time, 

    forums@adobe.com writes:

     

    You can  find previous versions of Reader in  here:

     

    ftp://ftp.adobe.com/pub/adobe/reader/

     

    (you  forgot to mentio your  OS).

     
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    Mar 24, 2011 6:08 PM   in reply to AAntrobus
     
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