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Slow facebook games, hot computer - what can I do?

Jan 6, 2011 7:48 AM

Hello,

 

I have a Toshiba Satellite L555D with AMD Turion dual core 2.2GHz (per core) and 4GB ram.  I also have an ATI Radeon 3100 graphics card (dedicated).

I have Windows Vista 64 home edition and I run both IE and Firefox, but I gave up on using IE for facebook.

 

My problem is, despite the fact that my computer can run lab computations fine, PC games fine, DVD's fine, etc etc it simply cannot handle Facebook flash games.  CPU usage for the flash container goes up to an average of 55% and my CPU heats up, not into the red zone, but to the point where I am concerned about it.  Watching youtube videos only uses about 20% of my CPU and causes less heat.

 

I play Happy Aquarium and Happy Pets and I have tried everything I can think of to bring it up to a reasonable speed.  I have tried:

- Playing the games at the lowest graphics settings

- Turning hardware acceleration on/off

- Checking for graphics card driver updates (as far as I can tell there aren't any)

- Clearing caches and temporary files

- Giving the programs more Flash memory (they actually use very little, just to remember settings)

- Uninstalling/Reinstalling Flash

- Uninstalling Shockwave

 

Any other ideas?  Any plans to fix these kinds of issues for the next version?  I've googled around and I am certainly not the only one with this issue.

Also, how does the hardware acceleration work?  Is the graphics card functionality something the game developer needs to do?

 

Thank you.

 
Replies
  • Currently Being Moderated
    Jan 15, 2011 12:22 PM   in reply to Hayama4

    A computer with those kind of specs really shouldn't be heating up over a flash game. Are you using it on your lap or somewhere that might be blocking vents? Or maybe one of your fans has died.

     
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  • Currently Being Moderated
    Jan 15, 2011 5:08 PM   in reply to Hayama4

    Hi, You didn't say what version of Flash Player is Installed, but that may have something to do with the problem. Some of the

     

    games on Facebook may not support the latest version of FP. As Steve said, with your system, you shouldn't be having that

     

    problem. I wouldn't be too quick to think it is something related to your computer. You may want to find out from the website/game if they support FP vs 10.1.102.64(the latest)

     

    If you have closed all browser windows except the one for the Facebook game and checked in Task Manager, then clearly it's the website/game.

     

     

    Here is a link for info on the hardware acceleration:

    http://www.macromedia.com/support/documentation/en/flashplayer/help/he lp01.html

     

    This link has more info and driver info also:

     

    http://www.adobe.com/products/flashplayer/systemreqs/index.html

     

    You can check your ATI Driver here:

     

    http://support.amd.com/us/gpudownload/Pages/index.aspx

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 15, 2011 8:15 PM   in reply to Hayama4

    Hi, thanks for more info. I think you are correct on #4 that you posted. I have dealt with so many users about Facebook and especially the games. Their responses are mostly canned answers and won't give any info. I don't know if any of the games you play have any system requirements, but if you see anything like, "you must have at least Flash Player version 8", LOL, which believe it or not those are out there.

     

     

     

    You could try one of their other games just to test. Games that are very popular have so much traffic and I don't think their servers can keep up.

     

    I thot you have an ATI/Radeon but you say their driver program is incompatible? You shouldn't have to have Win7 in order for the ATI driver to perform! I have a site that is about the ATI/Radeon vs if you want it. A lot of good info from users.

     

    Well, if you have the same issue with only one window open, considering your system, then that tells you where the problem is. Not with you, that's for sure.

     

    Now why the Mac doesn't have a problem, I don't know.

     

    Do you have any addons in the browser that may be conflicting? Any other websites causing an issue?

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 16, 2011 10:24 AM   in reply to Hayama4

    Hi, thank you for that explanation.

     

    There is one thing that I overlooked. You didn't say what version of Flash Player you have Installed, but reviewing your first post you said:

    I have Windows Vista 64 home edition and I run both IE and Firefox, but I gave up on using IE for facebook.

     

    Go to this test site and let me know what version of Flash Player is displayed.

    http://www.adobe.com/software/flash/about/ 

     

    If you have Installed the 64bit browser, known as Square vs. 10.2.161.23, this is still in beta. Just a FYI. Even if you have previously Installed it.

     

     

    Let me know on that.

     

    Thanks,

     

    eidnolb

     

     

     
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  • Currently Being Moderated
    Jan 17, 2011 11:59 AM   in reply to Hayama4

    Hi, ok thanks. Let's take a look at your files. Go to C:\Windows\SysWOW64\Macromed\Flash  Open Flash and post back all files listed. The NPSWF files you will need to right click on and then click on Properties in order to obtain the version numbers.

     

    Let me know on that.

     

    Your test results do show the correct FP versions for both browsers.

     

    Did you see the Flash logo animation with each browser?

     

    Using IE, go to Tools, Manage addons and under "Show"(very light text) is Shockwave Flash Object Enabled?

     

    Using FF, look in plugins for the Shockwave Flash and is it Enabled?

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 17, 2011 1:33 PM   in reply to Hayama4

    Hi, thanks. I wanted to be sure your Flash files and the needed FP addons were all correct for IE & FF, which they are.

     

    By doing so, that eliminates FP as an issue.

     

    A couple of observations. You mentioned that the games play with no problem on the Mac. Now, Mac uses plugins for Flash Player and Firefox does also. IE uses the ActiveX Control. So FF should play better with those games than IE.

     

    Your driver is 8.5+/- but Toshiba only has the vs 10 for Win7. The 8.5+/- is the latest for Vista, which you already have.

     

    Were you having this problem with the previous driver?

     

    You mentioned that you Uninstalled Shockwave. Were you speaking of Shockwave Player(separate from Flash Player)?

     

    Are these games interactive? Shockwave Player is used for interactive games is why I am asking.

     

     

    Thanks,

     

    eidnolb

     

    Oh, were your Flash files in the system32/Flash location or the sysWOW64 location?

     
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  • Currently Being Moderated
    Jan 17, 2011 2:19 PM   in reply to Hayama4

    Hi, thanks for that. I agree that your system certainly is powerful enough. Ok on Shockwave Player.

     

    The Flash files being in the SysWOW64 location is where they should be and nothing should be in the 32 location.

     

    Have you checked your Java versions in Control Panel, no old versions, just the latest?

     

    Security set to Medium for the Internet Zone under Tools/Internet Options?

     

    What Anti-Virus do you use and are there any addons/plugins/extensions in FF from it?

     

    No adblock or popupblocker software?

     

    Trying to see why FF is not working better.

     

    I'll do a little checking on FF vs 3.6.13. FF and FP have had problems since last June, so I'll see what I can find.

     

    If these games aren't supporting the latest vs of FP, it would be interesting to know the latest vs they do support.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 17, 2011 3:35 PM   in reply to Hayama4

    Hi, a few interesting details from your info here. I agree about waiting on a Java update, I haven't updated to U 23 yet either.

     

    I don't use the update alert that appears in my system tray anymore. I think the Java Uninstaller has a bug. I found out that when I Uninstalled from Add/Remove(use XP) the Java U 21, that watching the removal, that U 20!!! was being removed.

    I had used the update alert to update from U 20 to U21. Had never used it before, always Uninstalled manually and Installed Manually. Since then I don't use the Java Uninstaller. Keep in mind vs U21 was listed, but it wasn't. The Java Uninstaller did not remove the U 20!!

     

    You may want to check in your Control Panel to see what version you actually have. There shouldn't be any Java U20 or U21 addons in FF. That would be a problem also, since websites use the oldest Java, even if you have the latest Installed. The fact that those vs addons are in your browser indicates that the old Java wasn't Uninstalled or Updated correctly.

     

    Keep Security set to Medium, anything higher will block Flash Content.

     

    Now McAfee (and Norton as well) can create issues with Flash Player. Let me know the name of the McAfee and the version # and I'll see what I have. McAfee, Norton and other Anti-Virus programs have components that a lot of users are not aware of, in addition to browser addons that affect the browser and Flash Player.

     

    Perhaps some of this new information may be contributing to your issue.

     

    Glad you posted an inquiry on the forum. Hope you get an answer. I'm sure you are not the only one with problems.

     

    To be continued:-)

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 17, 2011 3:59 PM   in reply to Hayama4

    Hi, something you may want to persue, read down to how to get a response:

     

    http://www.games.com/game-help/happy-pets-facebook/

     

    http://www.legacygames.com/help/legacy/tech_support/   This is the Happy A Tech site

     

    I just searched for system requirements and they each have a help site and contact info.

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 17, 2011 4:19 PM   in reply to Hayama4

    Hi, Any additional info may be helpful and it may there are several things that are conflicting.

     

    I agree that you are not the only one, as I saw a few posting about slowness, toolbars etc.

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 19, 2011 11:28 AM   in reply to Hayama4

    Hi, thanks for the info. It appears that this Version of VirusScan Enterprise had problems back to 2008. You can read here:

     

    https://community.mcafee.com/thread/3828

     

    On the right side top there is a Search feature. "ScriptScan" brings a lot of info up.

     

    Now I don't know what other McAfee addons are in your browser but I'm not familiar with the Business Versions, only the Home & Office ones. And those have quite a few that conflict.

     

    If this laptop is your own home computer and does not have to have this business version of McAfee, you may want to think of Uninstalling it and Install an Anti-Virus/Spyware program. However, you would need to be sure to use any Removal Tool for this, not simply "removing" it. McAfee and Norton both are notorious for leaving files behind, especially in the Registry.

     

    Hope this helps,

     

    eidnolb

     
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