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njreed
njreed
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UNABLE TO OPEN PDF ATTACHMENTS IN E-MAIL

Jan 11, 2011 1:39 PM

Over the past week,I have been unable to open PDF attachments in my AOL webmail.  I encounter no problems with my Outlook Express e-mail.  Why is this suddenly happening and how can I correct the problem?

6293 Views   12 Replies   Latest reply: mikeleena, Jan 2, 2012 4:36 AM
 
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  • no8286
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    1. no8286,
    Jan 12, 2011 2:28 PM   in reply to njreed
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    Make sure that Adobe reader is set to be your default program to open PDF files.

     
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  • njreed
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    2. njreed,
    Aug 2, 2012 8:02 AM   in reply to no8286
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    Thank you for your help.  Can you tell me how to make sure Adobe Reader is set to be my default program to open PDF files? 

     

    <Edit - removed personal information>

     
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  • shaktik
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    3. shaktik,
    Jan 12, 2011 9:39 PM   in reply to njreed
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    To make sure that Adobe Reader is default,

    goto Edit->Preferences->Select default PDF Handler. Check the value in the dropdown list "Select Adobe product". If the first value which appears is 'Adobe ReaderX', then Reader X is the default PDF Handler.

     

    Also please let me know the OS you are using.

    Is the problem also faced in AOL webmail with any other Adobe Product(like Acrobat X, Reader 9 etc.) if you are using/used any of them?

     

    Thanks,

    Shakti

     
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  • njreed
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    4. njreed,
    Aug 2, 2012 8:02 AM   in reply to shaktik
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    Hi Shakti,

     

    Thank you for your e-mail.  When I followed your instruction, I did not find an option "Select Adobe Product".  Also, in case I didn't mention it in my original request for help, I am able to open PDF attachments in my Outlook Express e-mail - it's just in AOL I have a problem.  I have the free AOL account.  I have asked AOL for help, to no avail.  One other problem with AOL, which I have also asked them about, is the fact that as of a month or so ago, I have to right click on the e-mail and select "Open in New Window" in order for the e-mail to open.  I don't have that problem with OE either.  Seems like the problem is with AOL, doesn't it.  By the way, my OS is XP home.  Thanks again!

     

     

    <Edit - removed personal information>

     

    Message was edited by: LoriAUC

     
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  • shaktik
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    5. shaktik,
    Jan 13, 2011 11:32 PM   in reply to njreed
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    Hi,

     

    Thanks for the information. Can you also please tell which version of Adobe Reader or Acrobat are you using?

     
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  • njreed
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    6. njreed,
    Aug 2, 2012 8:03 AM   in reply to shaktik
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    Adobe Reader 9

     

     

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    Message was edited by: LoriAUC

     
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  • shaktik
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    7. shaktik,
    Jan 14, 2011 11:11 AM   in reply to njreed
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    Hi,

     

    Adobe has released a new version of Reader, Adobe Reader X. Please goto to adobe website and download the latest version. I hope it should solve your problem. Also it has lots of new features added in it.

     

    Thanks.

     
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  • njreed
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    8. njreed,
    Aug 2, 2012 8:03 AM   in reply to shaktik
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    I will do that - thanks so much Shaktik. 

     

     

     

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    Message was edited by: LoriAUC

     
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  • njreed
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    9. njreed,
    Aug 2, 2012 8:03 AM   in reply to shaktik
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    Hi Shaktik,

     

    I downloaded Reader X but, unfortunately, it did not fix my problem.  Should I delete the Reader 9?  Maybe I have to do that before Reader X is recognized ??  I appreciate your help but I'm at a total loss as to what the problem might be.  Especially since I can open my mail and PDF attachments in my Outlook Express.  I am just baffled. 

     

     

     

     

    <Edit - removed personal information>

     

    Message was edited by: LoriAUC

     
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  • shaktik
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    10. shaktik,
    Jan 15, 2011 12:39 AM   in reply to njreed
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    Hi,

     

    Usually deleting Reader 9 is not necessary. Reader X will overwrite Reader 9 and become the default owner. But you can un-install Reader 9 completely and delete the folder C:/Program files/Adobe/Reader 9 if its not automatically deleted. Then install Reader X and try.

     

     

    Thanks

     
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  • njreed
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    11. njreed,
    Aug 2, 2012 8:03 AM   in reply to shaktik
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    Thanks Shaktik.  I'll give it a try.  Thanks again for trying to help me.

     

     

     

    <Edit - removed personal information>

     

    Message was edited by: LoriAUC

     
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  • mikeleena
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    12. mikeleena,
    Jan 2, 2012 4:36 AM   in reply to njreed
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    There may be some problem iin your PST file just do a PST repair by usinig scanpt.exe and if it will not work just creat a new PST and then try it.

     
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