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eleungus1
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Why do I have to install Flash Player every time I start my computer?

Jan 12, 2011 3:06 PM

I am using Windows 7 and  IE8 32-bit.  Every time I start my computer and try to display some web video, it will ask me to up grade my flash player.  After I re-install Flash Player from Adobe site, video will show with no problems.  If I restart my computer again, the same thing will happen.  Have to install Flash Player again to watch on line video.  I checked control panel and the Flash Player is there and the following files are in the Flash folder under:

 

C:\Windows\system32\Macromed\Flash

 

Flash64_10_2_161.ocx

Flashinstall.log

FlashUtil64_10_2_161_ActiveX.dll

FlashUtil64_10_2_161_ActiveX.exe

 

Any help rendered will be very much appreciated.

 
Replies
  • Currently Being Moderated
    Jan 12, 2011 5:38 PM   in reply to eleungus1

    After you restart your computer, can you see the Flash animation at http://www.adobe.com/software/flash/about/ ?

     

    Also, is the Shockwave Flash object enabled in IE8 add-ons?

     
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  • Currently Being Moderated
    Jan 13, 2011 11:48 AM   in reply to eleungus1

    Hi, it appears you have the Flash Player beta Installed. I don't know of any websites that support it. I know Hulu doesn't.

     

    Go to Tools, Manage addons and under "Show"(very light text) look in All addons or Run without Permission. That is where the Shockwave Flash Object is listed and must be enabled and the same version as the FP you have Installed.

     

     

    Hope that helps,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 13, 2011 1:57 PM   in reply to eleungus1

    Hi, thanks. Are you sure about that? I just checked yesterday!! LOL

     

    Here is the link to Install FP and it is still the latest released version 10.1.102.64:

     

    http://get.adobe.com/flashplayer/

     

    Here is the other site that does have the 10.2, but if you read down it says it is a "pre-release", with the latest version of 10.2.152.  This was issued Jan 11, 2011

     

    http://labs.adobe.com/downloads/flashplayer10.html

     

    http://labs.adobe.com/technologies/flashplayer10/

     

    Both of these "lab" links state that this is a "pre-release" I don't know when the 2nd "lab" link was issued. I wish they would date them.

     

    I really think this is the issue you are having.

     

    Adobe has the "Square" version out for the 64bit and are also working on this 10.2 version which when comes out will be an update to the 10.2.102.64 and it is confusing.

     

    Let me know what you think after reading that info.

     

    I stay busy here, so it wouldn't be the first time I'm a day or two behind:-)

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 13, 2011 8:47 PM   in reply to eleungus1

    Hi, This is what confused me from your previous post:

     

    Flash64_10_2_161.ocx

    Flashinstall.log

    FlashUtil64_10_2_161_ActiveX.dll

    FlashUtil64_10_2_161_ActiveX.exe

     

    I wonder why the version listed there is not 10.1.102.64, which is the latest released version of FP?

    What is that then that is Installed in your Flash files? Please clarify as I have never seen that.

     

    Let me ask you, do you have a 64bit system? What you listed in System32/Flash is not making sense to me.

     

    Betas are not for me either, I have enough problems. I worked with someone that had the FP beta AND the IE9 beta!! Talk about a glutton for punishment, LOL Especially considering FP works thru the browser, Ha-Ha No way.........

     

    Let me know,

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 14, 2011 11:07 AM   in reply to eleungus1

    Hi, thanks for clearing up the mystery. Sadly it has gotten worse  However hopefully it can be corrected. What has happened is that your Flash files for the 32bit browser have been Installed into the folder for the 64bit. You now have 32bit files AND the 64bit files in the same folder. Not good.

     

     

    I don't know any other way than an Uninstall of Flash Player to correct this. However, this time be sure to check the 64bit folder and make sure ALL files are removed before Installing, the 64bit and the 32bit.

    Now and this is important. Make sure that when you Install the FP vs 10.1.102.64 you use the 32bit browser!!

     

    I would Install the latest vs of FP with the 32bit browser first and when that is done. Check your 32system Flash folder to make sure they are Installed there and check the IE addon for the Shockwave Flash Object and make sure it is there and enabled.

     

    THEN, I would Install the 64bit FP using the 64bit browser and then do the same checking.

     

    Let me know if you have any questions or comments.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 14, 2011 2:02 PM   in reply to eleungus1

    Hi, Ok. So right now we just have the 32bit FP files Installed but they are in the 64bit FP folder, correct?

    No 64bit FP files are Installed at the moment.

     

    Now in your IE8 browser, what version of Shockwave Flash Object is Installed? I'm assuming it is the 10.1.102.64 when you use the 32bit browser.

     

    Is Flash Player working  when you use the 32bit browser?

     

    What I am wondering is if a user has the 64bit FP and the 32bit FP Installed, does it make a difference if they are all in the 64bit FP folder? Actually, the choice of the browser should work either way.

     

    I know before Adobe came out with the 64bit FP that when a user had to use the 32bit browser to Install FP on a 64bit system, those 32bit FP files would be in the sysWOW64 folder.

     

    Perhaps this is the way it is supposed to be? I haven't had this situation except one other time and can't remember how it was solved. I'll see if I can find the thread.

     

    Perhaps the bottom line is if all Flash files(32bit & 64bit) are correct and each Shockwave Flash Object is Installed and Enabled.

     

    Thanks,

     

    eidnolb

     

    I wish Adobe would have explained that. I may look at the 64bit FP Troubleshooting Guide and see if it has that info.

     
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  • Currently Being Moderated
    Jan 14, 2011 2:51 PM   in reply to eleungus1

    Hi, We know the Flash files for the 64bit and 32bit are correct. The Shockwave Flash Object versions are important since these are the Controls for Flash Player. What version is the the Manage addons and if enabled?

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 14, 2011 10:40 PM   in reply to eleungus1

    Hi,

     

    I have the exact same problem over here. I am trying to solve it for two weeks now, it's driving me crazy!

     

    Also windows 7

    Allready removed firewall/ antivirus (Gdata)

    uninstalled and installed for more then 100 times.

    Tried the 10.2 version and the 10.1 version.

     

     

    nothing seems to help, hope you find an answer..

     

    Kleppie

     
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  • Currently Being Moderated
    Jan 15, 2011 1:22 PM   in reply to eleungus1

    Hi, thanks. This would be when you are using the 32bit browser, correct? What version is listed when using the 64bit browser?

     

    Also, in Tools, Internet Options, do you have the Security set to Medium for the Internet Zone? If not, do so. I don't know if this is an issue or not, but that is needed to view Flash Content.

     

    I'm late getting on the forum today, so haven't had time to search for that other thread that had this issue with the locations of the FP 32bit/64bit. Will try to do that as soon as I catch up on my email notifications:-)

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 15, 2011 6:50 PM   in reply to eleungus1

    Hi, It appears the Search Forums Feature is not working properly. I did search many email notifications but couldn't find that thread.

     

    I did find this site which you may want to review, especially near the end about how the IE shortcut is listed in the Start Menu.

    Whether this has anything to do with it or not I don't know.

     

    http://kb2.adobe.com/cps/837/cpsid_83715.html

     

     

    Will post some other info later.

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 16, 2011 1:06 AM   in reply to eleungus1

    Could this be another "kill-bit" problem?  See http://forums.adobe.com/thread/776078

     
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  • Currently Being Moderated
    Jan 16, 2011 5:32 AM   in reply to Pat Willener

    Hi,

     

    I scanned my laptop with Malwarebytes but it found nothing.

     

    Gr. Kleppie

     
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  • Currently Being Moderated
    Jan 16, 2011 8:00 AM   in reply to kleppie58

    Hi kleppie58, glad you scanned with MBAM. However, it is better if you started your own thread/discussion so we can see what your problem is. When you do, state your computer info along with browser(s) & versions. Also describe the problem you are having. Then we'll need certain info from you.

     

    This thread is unusual, since it involves 2 different versions of Flash Player. It will get difficult trying to help you while trying to work on this thread.

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 16, 2011 8:39 AM   in reply to eleungus1

    Hi eleungus1, I reviewed the FP Square info yesterday along with the FP 10.2 beta. The files you listed as Installed in the SysWOW64 folder: vs 10.2.161.23 is the FP Square for the 64bit browser and yes it is in beta. This is a RC (pre-release)  This version is 10.2.161.23 . Adobe just released Preview 3 on Nov 30, 2010.

     

    Now Adobe also have a beta, which is FP vs 10.2.152. Each one of these betas when they are ready will be released. Then they are referred to as "Shipped versions" or "Released versions" http://labs.adobe.com/downloads/flashplayer10.html

     

    Most betas will have a special Uninstaller.

    Now when you look at this article page down to the section of "Uninstallation". I would use the Uninstall instruction for the 64bit that you have Installed.  http://labs.adobe.com/downloads/flashplayer10_square.html Now you will also notice that there is an Uninstaller for the 32bit browser here. I don't know why that is listed, since Square is for the 64bit. However, since you have 32bit Flash files in the SysWOW64 folder, perhaps this is needed. Anyway I would use both of those Uninstallers and then use your 32bit browser to Install FP 10.1.102.64. Let me know on this, if we can get those files out of the SysWOW64 folder by doing this. Then we'll see about the 64bit browser.

     

    Adobe have Square vs 10.2.161.23 which is in beta for the 64bit browsers.

     

    Adobe have vs 10.2.152 which is in beta for 32bit browsers. Date 1/11/11

     

    The Shipped or Released version of Flash Player is vs 10.1.102.64, the most current FP that is Installed now.

     

    I think the confusion arises due to the terminology used.

     

    Thanks, and let me know if you have any questions or comments.

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 17, 2011 11:44 AM   in reply to eleungus1

    Hi again, You are most likely on information overload:-) I sort of stay that way!! Giving a user the reasoning behind Flash Player seems to help them if they understand what they have Installed and various issues. Every new release of software or browsers are in beta until they are released as a shipped version. IE9 has been in beta for quite a few months and users that want to volunteer and developers test and retest, bugs worked out, etc until Microsoft is ready to launch the stable/shipped/final released version. Same with Flash Player.

     

    On the Kill-bit, this involves just the key for the Flash Player Shockwave Flash Object. If you don't see a Sub-key for it, then you don't need to worry. This kill-bit would block the Install of that ActiveX Control. MBAM would most likely have found it, since their scan goes into the Registry.

     

    Now, where are we on the status of the Flash files for FP vs 10.1.102.64? Are those files still in the SysWOW64 folder? If so, when using the 32bit browser for IE, is it working? Are you having the restarting issue?

     

    Have you tested IE at the Adobe test site?

     

    Let me know. Perhaps once we get the IE/32 FP files working, you can see about the 64bit, if you want. Keeping in mind that until it comes out of beta, there will be bugs and it will be unstable.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 18, 2011 10:17 AM   in reply to eleungus1

    Hi, I can't figure this out:-) Something(key word) is disabling that Shockwave Flash Object on the Reboot. It is not deleting/removing it.

     

    What Anti-Virus do you use other than MBAM? If you are using any, what did you have Installed prior to the current one?

     

    I know that Norton, McAfee and some other Anti-Virus programs will interfere with that ActiveX Control.

     

    If we can't find it, then you may have to use the SubInACL.

     

     

    Thanks,

    eidnolb

     

    I'll check the Search Forum feature and see if it is working.

     
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  • Currently Being Moderated
    Jan 18, 2011 10:40 AM   in reply to eleungus1

    Hi, I finally!!! found that thread I was looking for and may have the answer to this aggravation, LOL

     

    However, I have to run some errands and will post the info as soon as I return. I wouldn't try or do anything until you check this new info.

     

     

    Thanks,

     

    eidnolb

     

    P.S. Don't Reboot, LOL Put it in Standby or just leave it running without windows open:-)

     
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  • Currently Being Moderated
    Jan 18, 2011 1:49 PM   in reply to eleungus1

    Hi again. Now I don't know if this is what is causing your issue or not. The other person had Win7 also and IE8 of course. Here is the final solution and a link to the UAC for Win7/IE8. We had checked everything trying to find the answer as we have done on your system(except the 64bit Flash files)

     

    I think that I can now categorically state that the cause of the problem of repeated installs of FP 10 with IE8 running on Windows 7 is Microsoft's 'User Account Control.' It was pre-installed on my Acer netbook at one 'click' below the highest level.
    Even if FP 10 was downloaded and installed for IE8 as an Add-on rebooting or restarting Win 7 caused FP 10 to appear to get uninstalled, although it was actually just removed from IE8's Add-on list. Anything requiring FP 10 such as YouTube, BBC Live News or custom SWP files would not then play when browsed by IE8. However the FP 10 files were still extant and FP 10 was still installed - its just that it got removed as an Add-on from IE8 by the UAC. If IE8 was opened and FP 10 was left like this (installed on the PC but removed as an Add-on), maybe whilst another browser was being used, it appears that UAC would suddenly 'wake up' and ask if FP 10 should be installed. Responding with a 'yes' it would be quickly be 'installed' to IE8 but actually this only amounted to it being relinked as an Add-on once again.

     

    The 'solution' is to lower the UAC level to the lowest level - that is turn it off - but with the attendant risks. Rebooting / restarting afterwards then has no effect on FP 10 and this remains a valid Add-on for IE8, i.e. it does not appear to become 'uninstalled.'

     

    With regards to UAC on a one-user netbook I think that it is relatively safe to lower or remove it with the assumption that the sole user - presumably the owner - knows what he/she is doing with regards to downloading and installing apps.

     

    Link: http://windows.microsoft.com/en-US/windows7/products/features/user-acc ount-control

     

    Hope you find something out. Let me know.

     

    Thanks,

    eidnolb

     
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  • Currently Being Moderated
    Jan 18, 2011 3:53 PM   in reply to eidnolb

    Hey eidnolb.

     

    Can't speak for eleungus, but this works for me!

     

    Thanks a lot!

     

     

    Kleppie

     
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  • Currently Being Moderated
    Jan 18, 2011 4:25 PM   in reply to kleppie58

    Hi Kleppie58, Which one? The UAC? If so, glad of that. I knew that info came up before, but since I can't save all of the threads to my Desktop, I had to search, LOL

     

    Also, I don't understand why a Security Warning from IE wasn't triggered, it has before. Security is fine, but MS and others can go to extremes I think at times.

     

     

    Thanks for the feedback!

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 19, 2011 3:47 AM   in reply to eidnolb

    Yes, it was the UAC.

     

    I still think it's very strange but it works again. i don't think i would ever found this bij myself..

     

    Kleppie

     
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  • Currently Being Moderated
    Jan 19, 2011 7:54 AM   in reply to kleppie58

    Hi Kleppie58, There are so many things that can cause conflicts with Flash Player. One would think a browser addon and 4 Flash files would be more simple. But the Windows Registry comes into play as the Installer writes to it. Then Microsoft have added Security features not only in their browsers, but the Operating System itself. The UAC/Protective modes are part of that for IE7, IE8 with Vista and Win7.

     

    The IE browser and the Registry are most important when troubleshooting Flash Player. Problems with Flash Player not performing as it should are most always from other sources and not with Flash Player itself.

     

    Thanks for your input.

     

    Hopefully this may be the issue for eleungus1.

     

     

    Regards,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 19, 2011 9:02 AM   in reply to eleungus1

    Hi eleungus1, I am so glad that worked for you also!! In addition to what I posted to Kleppie58, perhaps some of the Security Windows updates and more importantly the IE updates in Dec/2010 and Jan/2011 had something to do with it. These may have triggered a setting or it could have been a glitch, hard to tell. Of course in that other person that I posted that brought this UAC up happened before the last two months Microsoft updates. It seems that every time Flash Player is updated, unexplained things happen and since that is what happened to that person happened to your computer this time.

     

    The way each computer is configured is so different that it is difficult to say what caused this.

     

    Just a note about lowering the UAC. My opinion is that as long as you or others have good Anti-Virus/Spyware programs it won't create any problems. As that person said, most users know not to go to the risky websites and are careful in allowing an Install of ActiveX if the website is not trustworthy. That is what the UAC is all about anyway. IE before triggered a Security Warning, but it evidently didn't with you or Kleppie58 either. So maybe Microsoft made a change there, since many users were complaining about constant warnings, even when they visited the Adobe website!!! LOL

     

    I only allow an ActiveX on my system if I know the website and know it is needed. When I receive a request from a website, I make the decision that is not a risk I'm willing to take to "see" that website and move on.

     

     

    I know you use MBAM, but if you aren't under a paid Anti-Virus/Spyware program, I highly recommend Microsoft Security Essentials(MSE). It doesn't Install any addons whatsoever into the browsers. Easy to use and light on resources, fast and is free. And no I am not an Employee of Microsoft nor Adobe for that matter:-)

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 19, 2011 3:00 PM   in reply to eleungus1

    Hi eleungus1, Since your thread has so much information covering various issues and especially the solution to the need to Reinstall I would appreciate it if you would mark your thread as answered.

     

    I'm sure you were off enjoying your computer with Flash Player working as it should:-)

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 20, 2011 9:42 AM   in reply to eleungus1

    Hi, LOL, I'm always on this side of the thread. I think when you click on the post from me(this one for example) you see at the top, whether the question has been answered or something similar.

     

    Yes, I can imagine how great that is not having to Install FP every time!! Glad it worked out. Computers can be so complicated when they act up:-)

     

     

    Have a great weekend!!

     

     

    Thanks,

     

    eidnolb

     
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