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nramlow
Currently Being Moderated

flash player installs but doesn't work

Jan 13, 2011 3:47 PM

I have windows xp 2002 and have read through all of the troubleshooting discussions with respect to internet explorer compatibility, 32-64 bit.  I still cant seem to get this thing to work.  any ideas?

 
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  • Currently Being Moderated
    Jan 13, 2011 7:17 PM   in reply to nramlow

    Hi,  What Service Pack do you have Installed? Click on help and it should tell you there. The latest is SP3.

     

    Post back what browsers you use and version numbers.

     

    Using IE go to this test site: http://www.adobe.com/software/flash/about/

     

    Let me know if you see the Flash logo animate(spin) and what version of Flash Player is displayed.

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 14, 2011 5:00 PM   in reply to nramlow

    Hi, A Service Pack is for XP, the latest is SP3. If you click on Help, then About Internet Explorer you should see your version XP listed with SP, either SP1, SP2 or SP3.

     

    Don't click on that link in your email. Page down into the email when replying to the Forum and click on "visit the message page". Then the links in your thread here will work. Try it again.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 15, 2011 1:55 PM   in reply to nramlow

    Hi, I use XP also and right below the Product ID there should be a SP number listed.

     

    You most likely are using a 32bit system.

     

    Using IE, go to Tools, Manage addons and look under "Show"(very light text) in All addons and or Run without Permission for Shockwave Flash Object. Let me know if it's listed, Enabled and the version number.

     

    Then go to C:\Windows\System32\Macromed\Flash  Open Flash and let me know all files listed there.

     

    Also I need the info in my Post#1.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 16, 2011 1:15 PM   in reply to nramlow

    Hi, So you Installed Flash Player version 9 first and then updated to 10.1. Well as long as that is working, that was the main objective. Maybe a glitch happened before and that happens. Glad you have it working.

     

    Now keep in mind that since you are using XP, you should at some time go to Microsoft and see about Installing whichever Service Pack you need. I'm not sure if you need to start with SP1 or can use the SP3. I would find that out first.

    These Service Packs contain many software and security improvements and are important. Hope you can do that as it will certainly help your computer.

     

     

    Thanks for posting back how this worked out for you.

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 16, 2011 4:39 PM   in reply to nramlow

    to find your service pack on windows XP- click your start button, then right click on "My Computer". A menue will appear, at the bottom you will see "Properties". Then you will see a window names system properties, it should just pop up with your "general" tab on top, if not, then click the "General" tab.

     

    it should say   System:

                                       Microsoft Windows XP

                                       Professional

                                       Version 2002

                                       Service Pack 3                            For example.

     
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  • Currently Being Moderated
    Jan 17, 2011 4:14 AM   in reply to eidnolb

    Hello,

     

    I see many others have the same problem as i have.

    The adobe www says that flash palyer is installed.

    >>http://www.adobe.com/software/flash/about/>>>You have version 10,1,102,64 installed

     

    But many other pages does not recognizes the adobe flash installed.

     

    I have windows XP 2002 SP3 installed and was running fine with flash player 9.

     

    In the directory c:\windows\system32\macromed\flash\ i have 4 files with version 10. version 9 is not avaliable in the directory.

     

    any ideas ?

     
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  • Currently Being Moderated
    Jan 17, 2011 4:58 PM   in reply to Rafaelscheeffer

    I have exaptly the same problem. Adobe's test shows, that I have version 10.1.102,64 installed, but it does not show up among the installed programs. In the Windows/system32/Macromed/Flash folder there are 5 files but only one of them is Application file for uninstallation. I see no Flash relates files in  Program Files folder where the other programs are. I hope someone can help. I spent a lot of time trying this get this program work. It worked before with an earlier version, but I don't have it anymore.

     

    I am using a 32 bit IE8, with XP Professional 5.1.2600 S.P. 3  op. system.

     
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  • Currently Being Moderated
    Jan 17, 2011 5:08 PM   in reply to Rafaelscheeffer

    Hi, Since you have posted some info, do this:

     

    Using IE, go to Tools, Manage addons and look under "Show"(very light text) in All addons and or Run without Permission for Shockwave Flash Object. Make sure it is Enabled and the version number is 10.1.102.64.

     

     

    If that doesn't solve your problem, you will need to start your thread/discussion.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 17, 2011 5:12 PM   in reply to 33BB

    Hi, thanks. Check this:

     

    Using IE, go to Tools, Manage addons and look under "Show"(very light text) in All addons and or Run without Permission for Shockwave Flash Object. It should be Enabled and the version should be 10.1.102.64.

     

    If that doesn't solve the problem, then please start your own thread/discussion. Everyone's computer system is different and it will be too confusing if 2, 3 or more users are on one thread.

     

    Each user I know can keep which is which, but I can't; gets too confusing for me.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 17, 2011 5:16 PM   in reply to c-leb

    Hi, just noticed this. That was nice, you said it better than I did Now maybe the user can find it!!!

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jan 17, 2011 6:39 PM   in reply to eidnolb

    Thanks for the reply. This is what I see when checking under Tools/Manage add-ons:

     

    Name          Shockwave Flash Object
    Publisher     Adobe Systems Incorporated
    Status        Enabled
    File date     Today, January 17, 2011, 3 hours ago
    Version       10.1.102.64

     

    I don't see "Show" or run button it only lists the add-ons

     
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  • Currently Being Moderated
    Jan 17, 2011 7:47 PM   in reply to eidnolb

    I think I solved my problem. I was looking for a conventional program, but it seems that the flash player is not a separate program, but part of the browser. I can view my swf files with the Internet Explorer, all I have to do is to allow Active X control by clicking the blue bar on the top of the screen to allow it to function.

     
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  • Currently Being Moderated
    Jan 17, 2011 7:57 PM   in reply to 33BB

    Yes, you are correct, it is a browser plugin and works thru the browsers. You do have that Shockwave Flash Object, which is the ActiveX Control for IE. If you use FF(Firefox) or any other non-IE browser, then you would have a Shockwave Flash plugin, instead of the ActiveX Control.

     

    However, once you have this Installed in your browser, then it works automatically any time you access Flash Content. You should not have to click anything to "allow" an ActiveX Control. If that is happening, you may want to start a thread. Some websites may tell you you need an ActiveX, but that would only be if you didn't have it. Be careful in allowing websites to Install any ActiveX Control.

     

     

    Thanks,

     

    eidnolb

     
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