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Can't see preferences dialogue box

Jan 26, 2011 9:40 AM

When I click on the button, the dialogue box does not appear and the program is locked up until I hit escape.  Before I do that it "pings" when I click elsewhere.

829 Views   7 Replies   Latest reply: Jacob Bugge, Aug 16, 2012 2:43 PM
 
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  • Monika Gause
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    1. Monika Gause,
    Jan 26, 2011 10:19 AM   in reply to gwbores
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    Most probably Illustrator puts the dialogue box on a second monitor that once was attached to your computer. There are tricks to get the box back, you might do a search in the forum. This problem was discussed several times

     
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  • Jacob Bugge
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    2. Jacob Bugge,
    Jan 26, 2011 10:32 AM   in reply to gwbores
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    gwbores,

     

    If you have no cherished preference settings, you may reset the preferences (Ctrl+Alt+Shift/Cmd+Option+Shift during startup) and get things to look the way they did when you met Illy.

     

    One of the ways suggested is to increase resolution to a silly value, move the box into the cluster of others, and reduce again.

     

    Harron normally suggests a less silly way (not silly enough for me to remember straight away), but he is busy right now.

     
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  • gwbores
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    3. gwbores,
    Jan 26, 2011 10:31 AM   in reply to Monika Gause
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    Thanks, I'll search.  I have gone down the second monitor path and that didn't seem to be the issue.

     
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  • gwbores
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    4. gwbores,
    Jan 26, 2011 10:37 AM   in reply to Jacob Bugge
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    Thank you Jacob.  Ctl+Alt+Shift worked.  I really appreciate your input.

     

    Greg

     
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  • Jacob Bugge
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    5. Jacob Bugge,
    Jan 26, 2011 12:28 PM   in reply to gwbores
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    You are welcome, Greg.

     
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  • JoyrideSF
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    6. JoyrideSF,
    Aug 16, 2012 2:35 PM   in reply to Jacob Bugge
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    Jacob, the resolution trick worked for me. THANK YOU for suggesting it.  I already had my resolutions set to the maximium amounts, so I did the reverse, and set the main monitor to the lowest value.  When I then reset it to the maximum, the Preferences Box innocently enough showed up on screen.

     
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  • Jacob Bugge
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    7. Jacob Bugge,
    Aug 16, 2012 2:43 PM   in reply to JoyrideSF
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    You are welcome, joyrideSF, and thank you for the added knowledge in your solution.

     
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