"save for web and devices" problem

Feb 3, 2011 9:58 AM

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  15. Headscratcher83,

  

  Sep 6, 2011 9:44 AM   in reply to JJMack

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  Hi, Can you tell me how I can turn GPU support off please.

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  16. JJMack,

  

  Sep 6, 2011 11:20 AM   in reply to Headscratcher83

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  The setting is in Photoshop preferences use edit preferences look in the performance tab.

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  17. Headscratcher83,

  

  Sep 6, 2011 11:38 AM   in reply to JJMack

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  What does the button say that controls the GPU switch

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  18. Noel Carboni,

  

  Sep 6, 2011 11:50 AM   in reply to Headscratcher83

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  Edit - Preferences - Performance, uncheck [ ] Enable OpenGL Drawing.  Restart Photoshop after doing this.

   

  -Noel

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  19. Headscratcher83,

  

  Sep 6, 2011 1:24 PM   in reply to Noel Carboni

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  Hi Noel, Unfortunately this hasn't worked either. David

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  20. Noel Carboni,

  

  Sep 6, 2011 1:34 PM   in reply to Headscratcher83

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  Do you have the optional Twain_32.8ba plug-in installed in order to access a scanner?

   

  If I recall correctly (some days that's not a certainty), I think there's a bug in some scanner drivers that manifests as a failure with other seemingly unrelated functions (I think a failure of File - Automate is most common, but it could be causing a problem here as well).

   

  -Noel

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  21. Headscratcher83,

  

  Sep 6, 2011 1:46 PM   in reply to Noel Carboni

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  No. The only scanner plug-in I could find in the Ps plug-in folder is for an Imacon 3fx64 8BI. However, I'm getting this same issue on 2 machines and one of them is not connected to the scanner. Last time I used File>Automate it worked fine. I'm using Ps4 Extended.

   

  David

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  22. Headscratcher83,

  

  Sep 8, 2011 1:15 PM   in reply to Noel Carboni

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  Hi, This problem still hasn't been resolved. Please can you help?

   

  David

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  23. JJMack,

  

  Sep 8, 2011 1:46 PM   in reply to Headscratcher83

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  Create a new user ID on your system. Lonon to that new User ID and try Photoshop from that userID.. See if Save for Web works from that ID....

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  24. Pedro Filho,

  

  Sep 8, 2011 2:30 PM   in reply to regostation

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  Formerly photoshop crashed when i tried to save an image for web. But it was because i used a version of photoshop "false" without the proper settings.

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  25. Headscratcher83,

  

  Sep 8, 2011 3:01 PM   in reply to Pedro Filho

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  Hi Everyone,

   

  Creating a new user account finally did the trick! Thanks for all your suggestions.

   

  David

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  26. JJMack,

  

  Sep 8, 2011 8:18 PM   in reply to Headscratcher83

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  In that case I still think your  problem is connected with your user id Photoshop preferences.  That is why I had you create a new user ID to make sure you were getting a default set of preferences.

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  27. Headscratcher83,

  

  Sep 9, 2011 4:21 AM   in reply to JJMack

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  Hi, When I created a new Photoshop user ID following your instructions, the problem persisted. Instead of renaming the old prefs. should I just delete them altogether or does Photoshop ignore old prefs. anyway?

  David

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  28. Noel Carboni,

  

  Sep 9, 2011 9:48 AM   in reply to Headscratcher83

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  The most direct way to delete preferences is NOT to fool with files, but to press and hold Control - Shift - Alt immediately after cold-starting Photoshop from its menu entry or shortcut.  If you're quick enough, it will prompt you to confirm the preferences deletion.

   

  -Noel

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  29. Headscratcher83,

  

  Sep 9, 2011 3:06 PM   in reply to Noel Carboni

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  Hi Noel,

  I managed to successfully delete the prefs on my second attempt using your suggestion (you were right about how quick you need to be!) however, the problem persists I'm afraid.

  David

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  30. JJMack,

  

  Sep 9, 2011 3:21 PM   in reply to Headscratcher83

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  Headscratcher83 wrote:

   

   

  Hi Everyone,

   

  Creating a new user account finally did the trick! Thanks for all your suggestions.

   

  David

   

   

  Hi, When I created a new Photoshop user ID following your instructions, the problem persisted. Instead of renaming the old prefs. should I just delete them altogether or does Photoshop ignore old prefs. anyway?

  David

  David

  First you wrote the new user id worked now you write the problem persisted. Your confusing me what is going on???? Exactly what did you do??? It sounds like you tried messing with the new user id Photoshop preferences. I did not tell you to do anything the the new user ID??????

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