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jennpade
jennpade
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Extension Manager CS5 does not recognize all CS5 apps

Feb 5, 2011 2:44 PM

I'm on a Mac running OS X 10.5.8 using Extension Manager 5.0.334. When Extension Manager launches, it only recognizes four of the installed Creative Suite applications: Fireworks, Dreamweaver, InCopy and Bridge. Installed CS5 apps also include InDesign, Photoshop, Illustrator, Flash, Flash Catalyst, etc. None of those show up in the Extension Manager.

When I attempt to install an extension for one of those apps (namely InDesign,) I either get an error message saying "Failed to install the Creative Suite Extension "Macintosh HD: Users: username:Desktop: Overlay Creator.zxp. Please make sure the manifest.xml of this extension is valid and the Extension Manager recognizes at least one product which the extension supports. The extension will not be installed" OR "This extension can not be installed, it requires InDesign version 7.0 or greater." (I have InDesign v7.03 installed)

 

I've reinstalled the Creative Suite, reinstalled the Extension Manager and reinstalled my operating system and none of those has had any effect on the programs that the Extension Manager recognizes.

6782 Views   12 Replies   Latest reply: Grafichemottensi, Nov 20, 2012 4:36 PM
 
Replies
  • Carl Sun
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    1. Carl Sun,
    Feb 10, 2011 6:59 AM   in reply to jennpade
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    Each CS5 app which Extension Manager supports has a file named XManConfig.xml, which generally located in configuration sub-directory. Please make sure Extension Manager has read privilege to this file. There is a key named "SupportedInSuite" in this xml file, its value should be CS5, please check this value is correct.

     
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  • jennpade
    Currently Being Moderated
    2. jennpade,
    Feb 10, 2011 6:27 PM   in reply to Carl Sun
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    Hi Carl,

     

    Thanks for the feedback. All my CS5 apps appear to have an XManConfig.xml file. The ones not appearing in the Extension Manager do have the "SupportedInSuite" value of CS5 in the XML file. And those XML files are also fully read/writable. Any other ideas?

     

    thanks,

    Jennifer

     
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  • Carl Sun
    Currently Being Moderated
    3. Carl Sun,
    Feb 10, 2011 7:24 PM   in reply to jennpade
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    You should have Adobe ExtendScript Toolkit CS5 installed in your machine. You can launch Adobe ExtendScript Toolkit CS5, input "BridgeTalk.__diagnostics__;" (exclude double-quotes), then click "Debug->Run" or press F5, you will get diagnostics information in Javascript Console window at the top right corner.

     

    Please check whether all your CS5 apps have been listed under "Targets" section, and they have correct path and exename. You can paste these output information here. Extension Manager retrieves information of supported apps through BridgeTalk.

     
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  • jennpade
    Currently Being Moderated
    4. jennpade,
    Feb 12, 2011 6:37 AM   in reply to Carl Sun
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    Hi Carl,

     

    I've pasted the result of the diagnostics from the ExtendToolkit below. I'm not sure if I understand it correctly, but some of the filepaths appear to be for unmounted backup volumes, not the internal hard drive. (For example, "Path = /Volumes/Firewire 111GB/Applications/Adobe InDesign CS5/Adobe InDesign CS5.app.")

    I  also have a number of versions of Adobe apps installed, so there's a lot to look at. Does this report make it possible for me to resolve the Extension Manager issue?

     

    thanks,

    Jennifer

     

     

    Result: BridgeTalk Diagnostics

     

    ----------------------

     

        Info:

     

            Name = estoolkit-3.5

     

            Status = PUMPING

     

            Group = cs

     

            Path = /Applications/Utilities/Adobe Utilities-CS5.localized/ExtendScript Toolkit CS5/ExtendScript Toolkit.app

     

            Version = 2.0

     

            Build = ES 4.1.25

     

            Next serial number = 31

     

            Logging: = OFF

     

            Now = 09:29:40

     

            Messages:

     

                Message Version = 2.05

     

                Authentication = ON

     

                Digest = ON

     

        Thread: estoolkit-3.5#thread

     

            Avg. pump interval = 45ms

     

            Last pump = 7ms ago

     

            Ping: 7

     

                ECHO_REQUEST: ECHO_RESPONSE


                    Timeout = undefined
                    Handler = undefined

     

                STATUS: PUMPING
                    Timeout = undefined
                    Handler = undefined

     

                MAIN: MAIN
                    Timeout = undefined
                    Handler = installed

     

                LAUNCHED: LAUNCHED
                    Timeout = undefined
                    Handler = installed

     

                DIAGNOSTICS: DIAGNOSTICS
                    Timeout = undefined
                    Handler = installed

     

                INFO: INFO
                    Timeout = undefined
                    Handler = installed

     

                SETUPTIME: thread=0ms, left=278ms
                    Timeout = undefined
                    Handler = undefined

     

        Instances: 3

     

            estoolkit-3.5#dbg:

     

                    msg[09:29:40]: 00000026
                        @BT>Version = 2.05
                        Target = estoolkit-3.5#dbg
                        Sender = estoolkit-3.5#dbg
                        Sender-ID = localhost:mac45272
                        Timeout = 10:29:41
                        Type = Ignore
                        Response-Request = Timeout
                        Headers = (no headers)
                        Timestamp = 09:29:40
                        Serial-Number = 26
                        Received = undefined
                        Result = undefined
                        Error = undefined
                        Body = (empty)

     

                Incoming: 1

     

                Outgoing: 0

     

                Handler: 9
                    ExtendScript = for all messages
                    Error = for only msg #16
                    Error = for only msg #18
                    Error = for only msg #22
                    Result = for only msg #26
                    Error = for only msg #26
                    Timeout = for only msg #26
                    Result = for only msg #28
                    Error = for only msg #28

     

            estoolkit-3.5#estk:

     

                    msg[09:29:40]: 00000028
                        @BT>Version = 2.05
                        Target = estoolkit-3.5#estk
                        Sender = estoolkit-3.5#dbg
                        Sender-ID = localhost:mac45272
                        Timeout = 09:39:40
                        Type = Debug
                        Response-Request = Result Error
                        Headers = (no headers)
                        Timestamp = 09:29:40
                        Serial-Number = 28
                        Received = undefined
                        Result = undefined
                        Error = undefined

     

                        Body: 107 bytes
                            Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

     

                Incoming: 1

     

                Outgoing: 0

     

                Handler: 1
                    ExtendScript = for all messages

     

            estoolkit-3.5: (main)

     

                Incoming: 0

     

                Outgoing: 0

     

                Handler: 1
                    ExtendScript = for all messages

     

        Targets: 40
            Connector = PCD

     

            Installed: 0

     

            Running: 0

     

                contribute-6.0:
                    Group = cs
                    Path = /Volumes/laptop backup/Applications/Adobe Contribute CS5/Adobe Contribute CS5.app
                    Display Name = Adobe Contribute CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.Contribute
                    Status = (not running)
                    ExeName = Adobe Contribute CS5.app

     

                fireworks-11.0:
                    Group = cs
                    Path = /Applications/Adobe Fireworks CS5/Adobe Fireworks CS5.app
                    Display Name = Adobe Fireworks CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    Status = (not running)
                    ExeName = Adobe Fireworks CS5.app

     

                aftereffects-10.0:
                    Group = cs
                    Path = /Volumes/laptop backup/Applications/Adobe After Effects CS5/Adobe After Effects CS5.app
                    Display Name = Adobe After Effects CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.AfterEffects
                    Status = (not running)
                    ExeName = Adobe After Effects CS5.app

     

                ame-4.0:
                    Path = /Applications/Adobe Media Encoder CS4/Adobe Media Encoder CS4.app
                    Display Name = Adobe Media Encoder
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.ame.application
                    Status = (not running)
                    ExeName = Adobe Media Encoder CS4.app

     

                ame-5.0:
                    Path = /Applications/Adobe Media Encoder CS5/Adobe Media Encoder CS5.app
                    Display Name = Adobe Media Encoder
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.ame.application
                    Status = (not running)
                    ExeName = Adobe Media Encoder CS5.app

     

                bridge-2.0:
                    Group = cs
                    Path = /Applications/Adobe Bridge CS3/Bridge CS3.app
                    Display Name = Bridge CS3
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.bridge2
                    Status = (not running)
                    ExeName = Bridge CS3.app

     

                bridge-3.0:
                    Group = cs
                    Path = /Applications/Adobe Bridge CS4/Adobe Bridge CS4.app
                    Display Name = Bridge CS4
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.bridge3
                    Status = (not running)
                    ExeName = Adobe Bridge CS4.app

     

                bridge-4.0:
                    Group = cs
                    Path = /Applications/Adobe Bridge CS5/Adobe Bridge CS5.app
                    Display Name = Bridge CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.bridge4
                    Status = (not running)
                    ExeName = Adobe Bridge CS5.app

     

                devicecentral-1.0:
                    Group = cs
                    Path = /Applications/Adobe Device Central CS3/Device Central.app
                    Display Name = Adobe Device Central
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.devicecentral.application
                    Status = (not running)
                    ExeName = Device Central.app

     

                devicecentral-2.0:
                    Group = cs
                    Path = /Applications/Adobe Device Central CS4/Device Central.app
                    Display Name = Adobe Device Central
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.devicecentral-2.0
                    Status = (not running)
                    ExeName = Device Central.app

     

                devicecentral-3.0:
                    Group = cs
                    Path = /Applications/Adobe Device Central CS5/Adobe Device Central CS5.app
                    Display Name = Adobe Device Central CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.devicecentral-3.0
                    Status = (not running)
                    ExeName = Adobe Device Central CS5.app

     

                dreamweaver-10.0:
                    Group = cs
                    Path = /Applications/Adobe Dreamweaver CS4/Adobe Dreamweaver CS4.app
                    Display Name = Adobe Dreamweaver CS4
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.dreamweaver-10.0
                    Status = (not running)
                    ExeName = Adobe Dreamweaver CS4.app

     

                dreamweaver-11.0:
                    Group = cs
                    Path = /Applications/Adobe Dreamweaver CS5/Adobe Dreamweaver CS5.app
                    Display Name = Adobe Dreamweaver CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.dreamweaver-11.0
                    Status = (not running)
                    ExeName = Adobe Dreamweaver CS5.app

     

                dreamweaver-9.0:
                    Group = cs
                    Path = /Applications/Adobe Dreamweaver CS3/Dreamweaver.app
                    Display Name = Adobe Dreamweaver CS3
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.dreamweaver-9.0
                    Status = (not running)
                    ExeName = Dreamweaver.app

     

                encore-5.0:
                    Group = cs
                    Path = /Volumes/laptop backup/Applications/Adobe Encore CS5/Adobe Encore CS5.app
                    Display Name = Adobe Encore CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.Encore
                    Status = (not running)
                    ExeName = Adobe Encore CS5.app

     

                estoolkit-2.0:
                    Group = cs
                    Path = /Applications/Utilities/Adobe Utilities.localized/ExtendScript Toolkit 2/ExtendScript Toolkit 2.app
                    Display Name = ExtendScript Toolkit 2
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    Status = (not running)
                    ExeName = ExtendScript Toolkit 2.app

     

                estoolkit-3.0:
                    Group = cs
                    Path = /Applications/Utilities/Adobe Utilities.localized/ExtendScript Toolkit CS4/ExtendScript Toolkit.app
                    Display Name = ExtendScript Toolkit CS4
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    Status = (not running)
                    ExeName = ExtendScript Toolkit.app

     

                estoolkit-3.5: PUMPING
                    Group = cs
                    Path = /Applications/Utilities/Adobe Utilities-CS5.localized/ExtendScript Toolkit CS5/ExtendScript Toolkit.app
                    Display Name = ExtendScript Toolkit CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    Status = PUMPING

     

                    Info:
                        Group = cs
                        Version = 2.0
                        Build = ES 4.1.25
                        Next serial number = 51
                        Logging: = OFF
                        Now = 09:29:40

     

                        Messages:
                            Message Version = 2.05
                            Authentication = ON
                            Digest = ON

     

                    Thread: estoolkit-3.5#thread
                        Avg. pump interval = 45ms
                        Last pump = 208ms ago

     

                        Ping: 7

     

                            ECHO_REQUEST: ECHO_RESPONSE
                                Timeout = undefined
                                Handler = undefined

     

                            STATUS: PUMPING
                                Timeout = undefined
                                Handler = undefined

     

                            MAIN: MAIN
                                Timeout = undefined
                                Handler = installed

     

                            LAUNCHED: LAUNCHED
                                Timeout = undefined
                                Handler = installed

     

                            DIAGNOSTICS: DIAGNOSTICS
                                Timeout = undefined
                                Handler = installed

     

                            INFO: INFO
                                Timeout = undefined
                                Handler = installed

     

                            SETUPTIME: thread=0ms, left=278ms
                                Timeout = undefined
                                Handler = undefined
                    ExeName = ExtendScript Toolkit.app

     

                exman-2.0:
                    Group = cs
                    Path = /Applications/Adobe Extension Manager CS4/Adobe Extension Manager CS4.app
                    Display Name = Adobe Extension Manager CS4
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.exman
                    Status = (not running)
                    ExeName = Adobe Extension Manager CS4.app

     

                exman-5.0:
                    Path = /Volumes/laptop backup/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app
                    Display Name = Adobe Extension Manager CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.exman
                    Status = (not running)
                    ExeName = Adobe Extension Manager CS5.app

     

                flash-10.0:
                    Group = cs
                    Path = /Applications/Adobe Flash CS4/Adobe Flash CS4.app
                    Display Name = Adobe Flash CS4
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.flash-10.0
                    Status = (not running)
                    ExeName = Adobe Flash CS4.app

     

                flash-11.0:
                    Group = cs
                    Path = /Volumes/laptop backup/Applications/Adobe Flash CS5/Adobe Flash CS5.app
                    Display Name = Adobe Flash Pro CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.flash
                    Status = (not running)
                    ExeName = Adobe Flash CS5.app

     

                flash-9.0-en_us:
                    Group = cs
                    Path = /Applications/Adobe Flash CS3/Adobe Flash CS3.app
                    Display Name = Adobe Flash
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.flash-9.0-en_us
                    Status = (not running)
                    ExeName = Adobe Flash CS3.app

     

                flashbuilder-4.0:
                    Group = cs
                    Path = /Volumes/Adobe Flash Builder 4.app
                    Display Name = Adobe Flash Builder 4
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    Status = (not running)
                    ExeName = Adobe Flash Builder 4.app

     

                illustrator-13.0-en_us:
                    Group = cs
                    Path = /Applications/Adobe Illustrator CS3/Adobe Illustrator.app
                    Display Name = Adobe Illustrator CS3
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.illustrator
                    Status = (not running)
                    ExeName = Adobe Illustrator.app

     

                illustrator-14.0:
                    Group = cs
                    Path = /Applications/Adobe Illustrator CS4/Adobe Illustrator.app
                    Display Name = Adobe Illustrator CS4
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.illustrator
                    Status = (not running)
                    ExeName = Adobe Illustrator.app

     

                illustrator-15.0:
                    Group = cs
                    Path = /Volumes/laptop backup/Applications/Adobe Illustrator CS5/Adobe Illustrator.app
                    Display Name = Adobe Illustrator CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.illustrator
                    Status = (not running)
                    ExeName = Adobe Illustrator.app

     

                incopy-5.0-en_us:
                    Group = cs
                    Path = /Applications/Adobe InCopy CS3/Adobe InCopy CS3.app
                    Display Name = Adobe InCopy CS3
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.InCopy
                    Status = (not running)
                    ExeName = Adobe InCopy CS3.app

     

                incopy-6.0:
                    Group = cs
                    Path = /Applications/Adobe InCopy CS4/Adobe InCopy CS4.app
                    Display Name = Adobe InCopy CS4
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.InCopy
                    Status = (not running)
                    ExeName = Adobe InCopy CS4.app

     

                incopy-7.0:
                    Group = cs
                    Path = /Applications/Adobe InCopy CS5/Adobe InCopy CS5.app
                    Display Name = Adobe InCopy CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.InCopy
                    Status = (not running)
                    ExeName = Adobe InCopy CS5.app

     

                indesign-5.0-en_us:
                    Group = cs
                    Path = /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app
                    Display Name = Adobe InDesign CS3
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.InDesign
                    Status = (not running)
                    ExeName = Adobe InDesign CS3.app

     

                indesign-6.0:
                    Group = cs
                    Path = /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app
                    Display Name = Adobe InDesign CS4
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.InDesign
                    Status = (not running)
                    ExeName = Adobe InDesign CS4.app

     

                indesign-7.0:
                    Group = cs
                    Path = /Volumes/Firewire 111GB/Applications/Adobe InDesign CS5/Adobe InDesign CS5.app
                    Display Name = Adobe InDesign CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.InDesign
                    Status = (not running)
                    ExeName = Adobe InDesign CS5.app

     

                indesignserver-5.0-en_us:
                    Group = cs
                    Path = /Applications/Adobe InDesign CS3 Server/InDesignServer.app
                    Display Name = Adobe InDesign CS3 Server
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.InDesignServer
                    Status = (not running)
                    ExeName = InDesignServer.app

     

                onlocation-5.0:
                    Path = /Volumes/laptop backup/Applications/Adobe OnLocation CS5/Adobe OnLocation CS5.app
                    Display Name = Adobe OnLocation CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    Status = (not running)
                    ExeName = Adobe OnLocation CS5.app

     

                photoshop-10.0-en_us:
                    Group = cs
                    Path = /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app
                    Display Name = Adobe Photoshop CS3
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.Photoshop
                    Status = (not running)
                    ExeName = Adobe Photoshop CS3.app

     

                photoshop-11.032:
                    Group = cs
                    Path = /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app
                    Display Name = Adobe Photoshop CS4
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.Photoshop
                    Status = (not running)
                    ExeName = Adobe Photoshop CS4.app

     

                photoshop-12.032:
                    Group = cs
                    Path = /Volumes/laptop backup/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app
                    Display Name = Adobe Photoshop CS5
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = ON
                    BundleID = com.adobe.Photoshop
                    Status = (not running)
                    ExeName = Adobe Photoshop CS5.app

     

                stockphotos-1.5:
                    Group = cs
                    Path = /Applications/Adobe Stock Photos CS3/Adobe Stock Photos CS3.app
                    Display Name = Adobe Stock Photos CS3
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    BundleID = com.adobe.stockphotos-1.5
                    Status = (not running)
                    ExeName = Adobe Stock Photos CS3.app

     

                switchboard-2.0:
                    Path = /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app
                    Display Name = SwitchBoard 2.0
                    MsgAuthentication = ON
                    MsgDigest = ON
                    ESTK = OFF
                    Status = (not running)
                    ExeName = SwitchBoard.app

     

            Installed: 39

     

            Running: 1

     

            Groups: 69

     

                cs3:
                    acrobat-8.0
                    aftereffects-8.0
                    soundbooth-1.0
                    bridge-2.0
                    contribute-4.5
                    devicecentral-1.0
                    dreamweaver-9.0
                    encore-3.0
                    estoolkit-2.0
                    fireworks-9.0
                    flash-9.0
                    illustrator-13.0
                    indesign-5.0
                    indesignserver-5.0
                    incopy-5.0
                    photoshop-10.0
                    premiere-3.0
                    stockphotos-1.5
                    audition-3.0

     

                cs4:
                    acrobat-9.0
                    aftereffects-9.0
                    soundbooth-2.0
                    bridge-3.0
                    contribute-5.0
                    devicecentral-2.0
                    dreamweaver-10.0
                    encore-4.0
                    estoolkit-3.0
                    fireworks-10.0
                    flash-10.0
                    illustrator-14.0
                    indesign-6.0
                    indesignserver-6.0
                    incopy-6.0
                    photoshop-11.*
                    premierepro-4.0
                    audition-4.0
                    ame-1.0
                    exman-2.0

     

                cs5:
                    acrobat-9.0
                    aftereffects-10.0
                    soundbooth-3.0
                    bridge-4.0
                    contribute-6.0
                    devicecentral-3.0
                    dreamweaver-11.0
                    encore-5.0
                    estoolkit-3.5
                    fireworks-11.0
                    flash-11.0
                    illustrator-15.0
                    indesign-7.0
                    indesignserver-7.0
                    incopy-7.0
                    photoshop-12.*
                    premierepro-5.0
                    audition-5.0
                    ame-2.0
                    exman-3.0
                    flashbuilder-4.0
                    flashcatalyst-1.0

     

                ts1:
                    captivate3-en_us
                    captivate3-fr_fr
                    captivate3-it_it
                    captivate3-ja_jp
                    captivate3-es_es
                    captivate3-de_de

     

                ts2:
                    captivate-4.0

     

                el2:
                    captivate-5.0
    ----------------------
     
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  • Carl Sun
    Currently Being Moderated
    5. Carl Sun,
    Feb 14, 2011 6:59 AM   in reply to jennpade
    Report

    If Extension Manager can not find the executable file of CS5 app in path specified by BridgeTalk, it will not list that CS5 app in its UI. It seems that you have installed Contribute CS5, Flash CS5, Illustrator CS5 and Photoshop CS5 to /Volumes/laptop backup/, and installed InDesign CS5 to /Volumes/Firewire 111GB/. If you have unmounted these two volumes, Extension Manager will not list these CS5 apps. But Extension Manager CS5 is also installed to /Volumes/laptop backup/ according to the diagnostics information, so you should have mounted /Volumes/laptop backup/. Now I guess the cause is existence of space character in your volume name. Why do you use space in volume name? I have ever encountered problem result from space character in volumn name. You can do a test to verify it.

     
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  • jennpade
    Currently Being Moderated
    6. jennpade,
    Feb 14, 2011 7:34 AM   in reply to Carl Sun
    Report

    The entire CS5 suite is installed on my local hard drive (Macintosh HD.) That drive has also been cloned in its entirety to two backup drives (laptop backup and Firewire 111.) Since I started having problems with Extension Manager, I have reinstalled the CS5 suite to my local hard drive, to make sure Extension Manager can see the correct path. No backup drives are currently mounted. And Extension Manager still can't see all the CS5 the apps on my local drive.

    Other than attempting to reinstall the CS5 suite to my local drive yet again, is there anything I can do to make Extension Manager recognize the correct path to that volume?

     

    thanks,

    Jennifer

     
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  • BryanCW
    Currently Being Moderated
    7. BryanCW,
    Feb 15, 2011 12:15 PM   in reply to jennpade
    Report

    I am receiving the same error, except on a machine running Windows 7.  I have installed InDesign separately (not as part of the CS5 suite), and only Adobe Bridge CS5 shows up in Extension Manager.  Is there a config file of some sort that Extension Manager uses to list all the apps?

     
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  • Carl Sun
    Currently Being Moderated
    8. Carl Sun,
    Feb 17, 2011 2:13 AM   in reply to jennpade
    Report

    Unfortunately, I don't know how to correct the application path information without reinstalling apps. It is strange that this information is wrong after you installed apps.

     
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  • Carl Sun
    Currently Being Moderated
    9. Carl Sun,
    Feb 17, 2011 2:22 AM   in reply to BryanCW
    Report

    Extension Manager retrieves information of supported apps through BridgeTalk. If executable file of app does exist in the path specified by that information, Extension Manager will search for XManConfig.xml and parse this file to judge whether this app is supported, if yes this app will be listed in Extension Manager.

     
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  • Raoul WoodWing
    Currently Being Moderated
    10. Raoul WoodWing,
    Aug 15, 2012 6:46 AM   in reply to Carl Sun
    Report

    Hello all,

     

    I guess I will reply to this old topic, since this helped me a lot with discovering out a fix for my problem where my InDesign CSS5 was not displayed in the Extension Manager.

     

    Following the tips from this topic I found out that the path was pointing to a non-existing folder. Next to reinstalling InDesign (which I also did) I found an easier way to repair the path (which also answers jennpade's question): When starting InDesign it will not that the application is moved and if you wish to update the Product Configuration. Choosing Update will correct the path that is the Extension Manager is looking at.

     

    I hope this helps other people in the same way as it helped my 1 and a half years after to last post

     
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  • Xiaoyi Tong
    Currently Being Moderated
    11. Xiaoyi Tong,
    Aug 15, 2012 8:13 AM   in reply to Raoul WoodWing
    Report

    Hi Raoul,

     

    Thanks for your sharing. It is helpful for us and other users.

     

    Xiaoyi

     
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  • Grafichemottensi
    Currently Being Moderated
    12. Grafichemottensi,
    Nov 20, 2012 4:36 PM   in reply to Raoul WoodWing
    Report

    Hello. Thanks for your fix, it saved my day! I had the same problem with Photoshop CS6 and Extension Manager. Now it is solved but I tried to see what file had been modified when Photoshop asked me to update his position. Well, in my case the Finder said that the last modified file was: "Adobe Photoshop.app/Contents/Resources/AMT/application.xml. Once opened with Text Edit I easily found the strings with the application's path. Hope this may help someone. Bye

     
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