Skip navigation
14Jeff76
Currently Being Moderated

Adobe Reader X not printing

Feb 9, 2011 9:26 AM

When I try do print a document the print dialogue comes up and when okay is selected the program goes through the motions, but nothing is sent to the printer.  When I tried the fix suggested (print as image) and select to print to a file again the program goes through the motions and I get the message that no pages have been selected.  I tried doing the repair, downloading updates and reinstalling, but none of these resolve the problem.  Is anyone else having the same problem and is there a known resolution?

 
Replies
  • Currently Being Moderated
    Feb 9, 2011 11:32 AM   in reply to 14Jeff76

    I am having the same problem, and have gone thru the same steps - all to no avail. Grandpachuck

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 9, 2011 9:19 PM   in reply to 14Jeff76

    Are you running Windows7?

     

    This could be due to the Printer Spooler crashing..

     

    Try restarting the PrintSpooler service.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 10, 2011 12:48 AM   in reply to 14Jeff76

    Is the Print functionality working fine with other applications such as MS OFFICE?? Or is the same issue seen with other applications as well.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 10, 2011 11:00 PM   in reply to 14Jeff76

    Hi 14Jeff76,

     

    Is the problem occuring with a specific PDF everytime, or is the problem occuring with any and all PDFs? Could you try printing any other PDF apart from the one giving you trouble.

     

    Also, you had stated in your earlier post, that you had repaired and updated Adobe Reader X. Can you try updating to Reader 10.0.1 (ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.0.1/misc/AdbeRdrUpd1001_Tier1.msp) and then perform a repair operation from the Control Panel > Add/Remove Programs.

     

    Hope this works.

    Ankit

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 11, 2011 4:06 AM   in reply to 14Jeff76

    I have the exact same problem. I have just downloaded Adobe X. I was on Adobe 8.1.3

    All microsoft exl etc print fine! However, while still on Adobe 8 the printing stopped.

    I have been using it for years without any problems.

    Goung to anvance print etc has no joy either

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 11, 2011 5:47 AM   in reply to 14Jeff76

    Thanks for trying out the update and repair process..!!

     

    Can you please check if your problem is any similar to the following post:

    http://forums.adobe.com/message/3458336#3458336

     

    There seems to be some issue with Adobe Reader X and they are working towards fixing the same.

     

    Ankit

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 11, 2011 6:16 AM   in reply to Ankit_Jain

    Hello. No, I cannot print at all. The message says my printer is not

    connected....

    yet it prints from Word etc...

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 11, 2011 6:26 AM   in reply to alanjay8

    Apologies for the confusion.

    Can you let me know, what is the printer model that you are using? And is the printer connected via the LPT port or is it a shared network printer?


    Also, could you post a screenshot of the exact error message that you are receiving.

     

    Ankit

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 22, 2011 9:34 AM   in reply to Ankit_Jain

    What would the resolution to this be?  We are able to print documents,

    emails, etc., but unable to print PDF.  Adobe was updated this morning and now won't print.  It states that in

    order to print or use page set up I have to connect to a printer.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 22, 2011 4:28 PM   in reply to alanjay8

    Alanjay,this is what happened to me, as well.  I'm not sure that i was working off the same version of Adobe, but it too suddenly stopped working.  I couldn't download the new version (X) on Firefox, so I finally pulled up Explorer and used it.  Now Version X will not allow me to print.  When I try to print, it pulls up the printer page, I select Print, but up pops the message asking if I want to save the pdf, but i had already saved the pdf.  Then it does not send the print command.  I, too, can print other Microsoft documents.  I'm working on my Master's and need HELP, BIG TIME!!! 

     

    Thanks if anyone can help me.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 23, 2011 9:00 AM   in reply to 14Jeff76

    If the PDF is coming off a web page and you use IE, try disabling the "display PDF in browser" setting.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 23, 2011 10:12 PM   in reply to ECHBI

    Thank you, but it was not allowing any of the previously saved pdfs or the new pdfs that have been downloaded since I updated to version X.  Yesterday I uninstalled version X, and downloaded 9.4. and everything works well.  I was using Firefox.

     

    I appreciate your email.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 24, 2011 8:50 AM   in reply to learnergirl

    No problem.   Unless you want to spend lots of time messing with it, going back to 9.4.x is probably the simple solution for the time being.

     

    I havn't seen this with Reader X, but some people have issues with older versions breaking the "chaining" in the registry for handling file types.  The thing that works (eventually) is to uninstall the existing (and all traces of previous) versions of acrobat reader from the computer, and do a clean install of the current version, rather than trying to upgrade from one to the next.

     

    If I was short on time, I woudln't bother with it until 10.1 or 10.2 is released.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 25, 2011 8:04 PM   in reply to ECHBI

    once again, thanks...although I can often figure things out, I don't have a lot of tech background, so it's learn as I go.  KB

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 8, 2011 2:19 AM   in reply to 14Jeff76

    Hey Jeff. I'm having the same problem!

    This is since the 16th of last month. Ankit says they are working toward solving the problem.

    The question is WHEN? It has nothing to do  with your printer spooler etc.  It's Adobe X that is the

    problem!

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 9, 2011 11:47 AM   in reply to 14Jeff76

    All:  I'm just keeping this thread active.  Since installing Reader X and trying to print a .pdf file to a LaserJet 5M, the printer prints an error page saying "This job requires more memory than is available in this printer." All other applications, of course, print just fine.  Adobe needs to fix Reader X or move us all back to Reader 9!

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 9, 2011 12:03 PM   in reply to mmbetz

    Hi mmbetz. Unfortunately, Adobe 9 has the same problem! When my message came up, "cannot find the printer/needs to be switched on" when I was on 8.0.1, I had to "upgrade" to Reader X. When that didn't work, I "upgraded" to 10.0.1, then to 10.0.2. (Amazing... new version, already 2 new updates!)

    After this, I found Adobe 9, and installed that!  Nada my friend!  Adobe has gone walkabout, but what irritates the living S@#* outta me, is that Adobe remains silent!

     

    I have also tried downloading other pdf programs, but since Adobe messed up with my printer, I was still unable to print!

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 9, 2011 12:18 PM   in reply to alanjay8

    Hi, Alanjay.  Something is definitely broken. I uninstalled Reader X and downloaded and reinstalled Reader 9.4.0.  It is printing fine once again to my (ancient) HP LaserJet 5M.  I have not seen Reader 10.0.2 available as a download.  I'm willing to wait for 'X.' Good luck to you!

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 23, 2011 12:45 PM   in reply to 14Jeff76

    I am having the same problem with universal print drivers and windows 7. I can p

    rint to some printers but not others the printers are all HP products. T

    he app acts like it prints and says it prints but when you look for the output you see nothing

    . I am using adobe 10.0.1 reader.

    The print drivers are all 64 bit on a 2008 server.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 30, 2011 8:20 AM   in reply to 14Jeff76

    Hi everyone,

     

    I was having the same issue as all of you, but I was trying to print to network printers.  I am using a windows 7 machine and the server is 2003.  Microsoft has identified this as an asynchronous RPC issue.  The fix for it is to add the following DWORD to the registry:

     

    HKLM\Software\Policies\Microsoft\Windows NT\Printers\

     

    New DWORD: EnabledProtocols value=6

     

    Restart the local print spooler and try again.  Hope this helps some of you.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 30, 2011 9:02 AM   in reply to NickCarasis

    your regristery key is not on the local machine. Is this a server issue?

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 30, 2011 9:27 AM   in reply to coljrhack06

    Hi coljrhack06,

     

    This is for Windows 7 machines only.  Again, the path is HKLM\Software\Policies\Microsoft\Windows NT\Printers.

     

    As I said in my original post, Microsoft has identified this as an issue.  Here is the link:

     

    http://support.microsoft.com/kb/2269469/

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 30, 2011 10:04 AM   in reply to NickCarasis

    it is an issue when running 2003 server. I am working with a 2008 r2 server which according to the article the RPC function is built into the server.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 30, 2011 10:39 AM   in reply to coljrhack06

    Forget what I wrote previously and check out this article:

     

    http://support.microsoft.com/default.aspx?scid=kb;en-US;2388142

     

    Hope this helps you.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 30, 2011 11:14 AM   in reply to NickCarasis

    My issue is with adobe X not printing to HP 8100 printer. I am using a 2008 R2 server with universal print drivers. My local OS in Win 7 SP1. All are 64 bit systems.

    Printing to the same printer from word works just fine, it is only adobe reader that is the problem. There is NOT a 2003 server in the loop anywhere.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 30, 2011 11:45 AM   in reply to coljrhack06

    For the record, I'm just an IT tech that came across the same issue as was documented in this thread and thought I might be able to help out a couple of people by posting what I did to resolve my issue.

     

    That said, try the PCL 5 UPD with the 8100 if you haven't already.  The PCL 5 driver is supposed to have better backward compatibility with older printers and PCL versions.

     

    Hope it helps.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 30, 2011 11:55 AM   in reply to NickCarasis

    Thanks for your help, I will try the PCL driver, This issue is not across the board it is only a few machines that have this problem. I do thank you for your tries at helping anything sometimes will turn the trick.

    I too am a IT specialist looking for an answer.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points