ManishPali actually put me on the right path, I had this error now too (even tried creating a text only pdf as my pdf's had a jpeg embedded) and I resolved by changing the "Enable Protected Mode at Startup", then under Security(enhanced) I unchecked "Enable Enhanced Security" as well and this resolved my issue, hope it helps people going forward.
You are right a work around is not the solution! At first I thought it was the printer driver but the printer was relatively new. I will take your advice and stick with Adobe Reader 9.4 and wait for someone at Adobe headquarters on King Street in San Francisco to wake up and fix the problem with their reader X software.
Just so you know, Adobe - this issue has just recently reared it's ugly head on my own pc: when trying to print (hit print button or otherwise attempt to print) Adobe X (fully updated as of today's date) immediately crashes. Doesn't matter which printer is set as default, local or network. When I take off the protected mode thing, it's fine.
This is a machine running XP SP3, also fully updated.
I haven't tried it on the other machine, running Windows 7, but I know it was working last week, so I'll letcha know!
I had this problem of Reader X hanging up when printing to Brother MFC-9840-CDW via PC-Fax v.2 (which is a fax program). Reader X did not hang up when printing to the Brother MFC-9840-CDW as a printer or when printing to a HP LaserJet 220dtn.
The AdobeReaderPatch10.1.2_cpsid_92870.exe did not help but disenabling Protected Mode at startup resolved the hanging up of Reader X when printing to Brother MFC-9840-CDW via PC-Fax v.2.
I find it very, very upsetting that Adobe Tech Support has ignored this problem for over one year.
I have experienced this very same problem on dozens of PCs that where upgraded to Reader X.
To quote a previous writer "This bug is more than a year old, why isn't it fixed???" Over one year has gone by.
This demonstrates that Adobe does not really care about users of Adobe Reader X.
Adobe Reader is not suitable anymore for corporate use. Far too much support required to maintain end user problems.
Can someone suggest another product from another vendor that we can use in place of Reader X?
Thank you.
Yea, had the same issues, but with almost 260 Citrix servers. Created package using the customization wizard where I turned off the enhanced security "Protected Mode at Startup", EULA, and all the other stuff you don't want your users messing with and deployed to our test farm and it functioned like a dream. Last week I applied the recent security updates 10.11 and 10.12 and everything look fine, however, I will have to admit that I didn't kill a tree testing the printing fuctionality. Well, I'm into day two of updating my production farm with this new version of Reader and it's security updates along with latest updates for Flash and Shockwave. I'm about 85% done when the phone starts ringing off the hook, it's our Help Desk which is getting calls from users stating they can't print. I test and sure enough as soon as I hit the print button, Reader crashes. I checked my test farm and same thing is happening there where I was able to print prior to the security updates. So I spend the next two hours un-installing 10x and re-install the 8.2.6 version we have been using without issue for as long as I can remember till I can get a handle on things. Run through my install again with the custom mst file, it works, install the security patch and it is now broken. Seems the security updates over-write your custom settings. I now have a post install script that sets the application and security settings to the state that I want them.
We didn't upgrade to 9x on our Citrix farm due to all the horror stories I read about on the Citrix and Adobe forums. When is Adobe going to address the original issue with 10x, why does your application crash when you try to print with the default security settings. Please fix-it!
"Can someone suggest another product from another vendor that we can use in place of Reader X?"
"so should we change to another reader ? what alternative do you suggest?"
Yes, as a matter of fact this is exactly what I did - for it's what should always be done when there is a superior or equal alternative (without defect) to an inferior or defective product, I switched. It took about two days of getting used to, and now I know I will never return to Adobe again. The one I switched to, available free or paid (which gives further capabilities), is actually much more awesome than Adobe's product, at least for my uses.
This product allows me to mark up pdf files, along with many other functions that the free version of Adobe does not permit.
It is called pdf-xchange-viewer. It is free (or paid) for both personal and commercial use.
Here is its homepage: http://www.tracker-software.com/product/pdf-xchange-viewer.
I think it blows Adobe out of the water, but at the very least it is an equal, an equal from which at least the user is able to print their documents without issue.
(Also, and this is just a bonus, I use another program called "PDF Split and Merge" to merge various PDFs, which is also free and also a great product offering services that Adobe's free version does not.)
Good luck and happy trails saying goodbye to Adobe.
Lol, this only sounds like an ad, but I promise, it is not!!
There are a couple of workarounds posted here http://forums.adobe.com/message/4142897#4142897.
In short, you can turn on "Sharing" in the printer properties, and give it a "Share Name"...should print OK after that. It worked for me.
Cain
Adobe has a hotfix for the 10.1.2 patch which works. Tested on our DEV and UAT farm with a script that does a silent install of the hotfix and re-sets the registry value to Enable Protected Mode. So far so good.
News at 11!
Jack Motley
CSX Technology
904 633-5749
RNX 633-5749
Re: Acrobat Reader X crash when printing
"Failure lies not in falling down. Failure lies in not getting up."
Ran into the same issue you were experiecing, have you checked the Default Printer? Once I defaulted the user's printer to one of the office printers, Adobe X stopped freezing. Switched it back to their home printer, which was not connected, the freezing returned. For giggles, I defaulted to a couple of the non-Adobe PDF Printers, freezing returned.
Even with 'Enable Protected Mode..' unchecked I am getting the below error in my Application event log. I use Adobe Reader 11.0.2 in Windows 7 with IE 9 to view PDF forms - Faulting module name: AcroRd32.dll, version: 11.0.1.36, time stamp: 0x50d0b924 Exception code: 0xc0000005 Fault offset: 0x0006a4ec Faulting process id: 0x880 Faulting application start time: 0x01ce218774519977 Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe Faulting module path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.dll Report Id: b2649438-8d7a-11e2-89ec-84d7e7c9833f
Faulting application name: AcroRd32.exe, version: 11.0.2.0, time stamp: 0x511eacd6
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