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mrdavie
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Adobe Reader X and Windows 7 - Adobe Reader has stopped working

Feb 16, 2011 2:28 PM

I installed Adobe Reader X yesterday (2/15/2011). Today I uninstalled it and then reinstalled it. My operating system is Windows 7. EVERY TIME I exit Adobe Reader X, this message pops up, which requires me to cancel or wait, Adobe Reader has stopped working. This is really frustrating as I am unable to find a solution to this problem on the internet. Additionally, Adobe Reader X is the ONLY version of Adobe Reader offered on the Adobe website (unless I am not looking in the right place).

 

Anybody have a suggestion as to the solution?

 
Replies
  • Currently Being Moderated
    Feb 16, 2011 9:25 PM   in reply to mrdavie

    This is quite strange behavior. Did you face any problem while installation of Reader X? Do you face this problem only while exiting from Reader? Did you try repair from Add Remove Programs?

     

    You can try Reader lower versions which you can download from below link

     

    ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.4.0/en_US/

     
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  • Currently Being Moderated
    Feb 25, 2011 6:41 AM   in reply to mrdavie

    What does the Event Viewer show as the cause of the crash?  I am seeing a slightly different problem.  I installed Adobe Reader X (10.0.1) on February 16th.  Over the last few days, I noticed that it crashes all by itself if I leave it up for more than 45 seconds.  The Event Viewer shows:

     

    Faulting application AcroRd32.exe, version 10.0.1.434, time stamp 0x4d456f48, faulting module WININET.dll, version 8.0.6001.19019, time stamp 0x4d0c5473, exception code 0xc0000005, fault offset 0x0002387b, process id 0x1cd8, application start time 0x01cbd4f5394c39e0.

     

    I have not had a chance to do basic problem determination (reboot, re-install).

     
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  • Currently Being Moderated
    Feb 25, 2011 8:20 AM   in reply to mrdavie

    I'm having exactly the same problem as MrDavie.I've "chatted" to user support but all they could do was create me an account and send me here! Anyone got any answers yet? Seems crazy to have to go back to v.9...

     
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  • Currently Being Moderated
    Feb 25, 2011 1:39 PM   in reply to mrdavie

    Agree. Adobe are amongst the big boys and should do better. I have also reverted to 9 and all is well. Some programmer will hang...

     

    All the best

     
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  • Currently Being Moderated
    Feb 26, 2011 4:22 AM   in reply to mrdavie

    Agree. Adobe are amongst the big boys and should do better. I have also reverted to 9 and all is well. Some programmer will hang...

     

    All the best

     
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  • Currently Being Moderated
    Mar 2, 2011 2:56 PM   in reply to mrdavie

    I have a similar problem.  I have Windows 7 SP1 and Adobe Reader X.  Whenever I click on a link

    on a page or from an email, it either says "Done" at the bottom of IE or it says Adobe has stopped working.  I can't open any PDF files.  I've tried uninstalling and reinstalling and also repairing the Reader X to no avail.

     

    I'm going to try the Adobe Reader 9.40 installation provided on this page.  This is definitely a problem with Reader X because my older version of Reader worked fine.

     
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  • Currently Being Moderated
    Mar 2, 2011 6:18 PM   in reply to lnayal

    I want to say "thanks" to Inayal, too, for posting that link to Adobe 9.4.  It worked great.

     
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  • Currently Being Moderated
    Mar 2, 2011 9:20 PM   in reply to fleurdlisfan

    Can you please post crash log? It will be helpful for further investigation.Do you face this issue with only when trying PDF in browser or this issue comes every time? What are the other applications installed on your computer.


     
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  • Currently Being Moderated
    Mar 3, 2011 2:54 AM   in reply to fleurdlisfan

    Yes I've gone back to v 9 and all's well

     
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    Mar 3, 2011 2:54 AM   in reply to crxmorgan

    True - me too

     
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    Mar 3, 2011 2:55 AM   in reply to lnayal

    Soz - have now uninstalled all and replaced with v. 9

     
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  • Currently Being Moderated
    Mar 3, 2011 12:15 PM   in reply to mrdavie

    I, too, have had the same experience.

     

    An alternative is http://www.nitroreader.com/

     

    You can enter text and add highlights to .pdf files with this appication.

     

    If Adobe reads their own forum, seeing their competition recommended might get their attention. : - )

     

    If not, you still win.   : - ))

     

    Cheers.

     
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  • Currently Being Moderated
    Mar 3, 2011 1:36 PM   in reply to mrdavie

    I had the same problem. Currently X is working.

     

    I uninstalled with the windows control panal

    I manually tracked down every version of reader and removed

    I used the easy cleaner program to remove last traces of the programs

    I uninstalled Adobe Air using the same methods

    I then reinstalled X

     

    Crossing my fiingers

     
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  • Currently Being Moderated
    Mar 3, 2011 1:45 PM   in reply to mrdavie

    I had the same problem, windows task manager said adobe x not working,  I kept the program running and after a 10 minute delay , voila , it is working. I have no idea what happened but I will keep my fingers crossed.

     
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  • Currently Being Moderated
    Mar 3, 2011 8:27 PM   in reply to mrdavie

    I went back to 9.4 and all is working!  Thanks, lnayal.

     
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    Mar 3, 2011 9:14 PM   in reply to NH12345

    mrdavie: If error message is seen only when you exit Adobe Reader X are you able to view PDF files without any issue? can you provide the crash log?

     

    NH12345: How did you update Reader to 10.0.1? can you provide the crash log.

     
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  • Currently Being Moderated
    Mar 3, 2011 10:16 PM   in reply to mrdavie

    mrdavie - as lnayal also asked, are you able to see pdf files properly? Is the issue seen only when exiting from Reader? Is it the same behavior in browser too?

     
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  • Currently Being Moderated
    Mar 4, 2011 12:59 PM   in reply to lnayal

    Inayal/arun  aneja, I was able to view and work with PDF files, both in the standalone Adobe Reader X and inside the browser.  The failure occurred in both situations about 60 seconds after Adobe Reader X started.  A typical crash log from the Event Viewer:

     

    Faulting application AcroRd32.exe, version 10.0.1.434, time stamp 0x4d456f48, faulting module WININET.dll, version 8.0.6001.19019, time stamp 0x4d0c5473, exception code 0xc0000005, fault offset 0x0002387b, process id 0x191c, application start time 0x01cbd9ad95e69f80.

     

    The Microsoft report file contains:

     

    Version=1
    EventType=APPCRASH
    EventTime=129436354358930000
    ReportType=2
    Consent=1
    UploadTime=129436354389670000
    Response.BucketId=2303000903
    Response.BucketTable=1
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=AcroRd32.exe
    Sig[1].Name=Application Version
    Sig[1].Value=10.0.1.434
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4d456f48
    Sig[3].Name=Fault Module Name
    Sig[3].Value=WININET.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=8.0.6001.19019
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4d0c5473
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=0002387b
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.0.6002.2.2.0.256.1
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=4105
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=0189
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=48867dbac0f9ee295824c6b4cfbd4b48
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=f552
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=077bffeac03636fe75463ca56825dacd
    UI[2]=C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
    UI[3]=Adobe Reader  has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Adobe Reader
    AppPath=C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe

     

    Strangely, the problem disappeared sometime after 09:17 yesterday for no reason that I can see.  I rebooted my laptop later that day and the problem has not yet re-occurred.

     

    I am running Vista Ultimate 64-bit with the latest maintenance.

     
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  • Currently Being Moderated
    Mar 14, 2011 6:14 AM   in reply to arun aneja
     
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  • Currently Being Moderated
    Mar 14, 2011 7:59 PM   in reply to mrdavie

    I have been having the exact same problem.  I can only open a link to a pdf by saving it first

    on my computer.  Then when I close the article, it tells me it has stopped working and it searches for a solution but there is none.

     

    I've also tried to repair it from within the program but that did not fix anything.

     

    So it looks like the only fix is to go back to an old version and ignore the update pestering.

     

    Also agree that this site is HORRIBLY slow.  I couldn't get into any forum topic this afternoon it was so slow.  Tonight it eventually goes into the topice but it is super slow.  Something is not working with your site as well as your program Adobe!

     

    Cindy

     
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  • Currently Being Moderated
    Apr 22, 2011 12:29 AM   in reply to mrdavie

    Hey, folks, I found a quick and easy solution to this major annoyance:

     

    • Right-click the icon that Adobe Reader X leaves on the Desktop.
    • Select "Properties" from the dropdown menu.
    • Click the "Compatibility" tab.
    • Check the box "Run this program in compatibility mode for:".
    • Select "Windows Vista" in the dropdown menu.
    • Click the buttons for "Apply" and "OK".
    • Adobe Reader X now opens and runs without any problem.

     

    Evidently, Adobe programmers are still primarily targeting Windows Vista instead of Windows 7 (probably because Vista still outnumbers 7 in installations...go figure).

     

    I'm positively flabbergasted that no one else, either at Adobe or Microsoft, seems to have noticed this straightforward route to a solution and posted it on the Web. You can Google for hours (I did!) and not run across any such obvious fix.

     

    Cheerio!

     
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  • Currently Being Moderated
    May 20, 2011 6:56 AM   in reply to Wooden1

    After weeks of struggling this solution works well.

     

    Thank you

     
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  • Currently Being Moderated
    May 31, 2011 6:54 PM   in reply to GeoLeoNeo

    I am intermittently seeing a similar issue on Vista.  The thread http://forums.adobe.com/message/3443367 describes my problem exactly.  Disabling Protect Mode appears to have stabilised Adobe Reader X.

     
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