Skip navigation
eak20
Currently Being Moderated

Installed updated Flash Player but still doesn't work

Mar 11, 2011 1:40 PM

I have Windows Vista 32 bit.  I was promtped to update my adobe flash player so I did.  I installed the updated version of adobe flash player for internet explorer but it still won't work for me.  I tried the Troubleshoot Flash Player information on the adobe site but still can't get it to work.  Please Help!!!!

 
Replies
  • Currently Being Moderated
    Mar 11, 2011 2:56 PM   in reply to eak20

    Hi, You didn't mention what verison of IE you are using, but go to Tools, Manage addons and look for Shockwave Flash Object.

    Is it Installed, enabled and what version?

     

     

     

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 11, 2011 4:13 PM   in reply to eak20

    Hi, thanks. If you didn't see the Object I described then that is the problem. This one that you have is for Shockwave Player, not Flash Player.

     

    Have you had a Virus/Malware on your computer? If so which program removed it?

     

    Let me know what Anti-Virus/Spyware program you use.

     

    Go to C:\Windows\System32\Macromed\Flash  Open Flash and post back all files listed there.

     

     

    For some reason, the Shockwave Flash Object wasn't Installed, so we need to find out why.

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 11, 2011 4:41 PM   in reply to eak20

    Hi "Post" means put that info on the message here on your thread. List it, type it, etc.

     

     

    I need to know what files are listed there.

     

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 11, 2011 5:16 PM   in reply to eak20

    Hi, thanks, that's exactly what I needed to see

     

    Now those Flash files are all correct. However, the Shockwave Flash Object is the Control that is needed so Flash Player can work. Since it's missing, Flash Player can't work.

     

    So, when Installing, did you receive any error messages? When Uninstalling did you disable Norton?

     

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 11, 2011 10:15 PM   in reply to eak20

    Hi, I just now saw that you had replied. I'll give you instructions tomorrow. Thanks for the latest info, that helps.

     

     

    I think Norton was the problem, but we can work around that and I'll tell you how.

     

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 12, 2011 8:33 AM   in reply to eidnolb

    Hi,

    I have the same exact problem.  Same version, same files, but my AV is AVG.  Will you send the workaround too?  It is driving me crazy!!!  Thanks!

    Patti

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 14, 2011 5:12 PM   in reply to eak20

    Hi, eak20, Sorry for the delay. I had Internet issues and the Forum had Technical issues most of the day, so I'm behind.

     

    Thanks for providing the additional info:-)

     

    Now here are instructions for you. First you will need to know how to Disable Norton this way. Don't do it now, just look it over so you can do it when you see it listed in the Steps. I'll just say Disable Norton and you'll know what to do. You can Disable those addons before you start. The first two things you'll do when you see that in the Steps.

    Right Click and Open Norton. Turn off Smart Firewall and Auto Protect

    Under Miscellaneous Settings, Disable Norton Product Tamper Protection

     

    1- Open IE 8. Goto Tools -> Manage Add-ons.

    2- Disable the following:


    -Norton Toolbar

    -Symantec NCO BHO

    -Symantec Intrusion Prevention (IPS)

     

    Download and SAVE to your Desktop the Uninstaller:
    http://kb2.adobe.com/cps/141/tn_14157.html 
    Download and SAVE to your Desktop the Installer for IE- use the EXE Installer
    http://www.adobe.com/products/flashplayer/fp_distribution3.html


    Close all browser windows, you only want to be looking at your Desktop.
    Disable any messenger services, as yahoo, msn, etc in the system tray(area near the clock)

    Disable Norton per above

    Be sure to use the Administrator Account.

    Run the Uninstaller and when finished, Reboot(restart) your computer.
    Check to make sure the Norton is still Disabled
    Run the Installer for IE,  and when finished, Reboot.

    Then go to this test site and test each browser:

    http://www.adobe.com/software/flash/about/

    You may want to print these instructions to make it easier to follow. If you have any questions, let me know.


    Re-enable Norton

     

    Just take your time in following these Steps. You want the Uninstaller and the Installer on your Desktop.

     

    Also don't use the links from your email, use them here where I have posted them.

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 17, 2011 9:21 AM   in reply to pattigk

    Okay, I finally got it fixed.  I went to the system restore options for Windows and it allowed me to select the Flash Player to restore from the original system installation files.  I did that and now it is working just fine.  Just crazy!!!

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 20, 2011 4:09 PM   in reply to eak20

    Hi, Did you have a chance to use that test site, the one where you should be able to see the Flash Player logo? And also check to see if the Shockwave Flash Object ActiveX Control is Installed and Enabled?

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 20, 2011 5:32 PM   in reply to eak20

    Hi, In Post#6, the Flash files were all correct and only the Shockwave Flash Object wasn't Installed. Now the Flash files are not correct and they have a couple of non-IE Flash files.

     

    Did you Install Firefox perhaps and try to Install Flash Player into that browser? Or some other browser, Safari?

     

    Anyway, we have another issue now:-)

     

    We'll get that corrected. Right now I want you to check and see if perhaps a Kill-bit has been set. This wouldn't explain what is above, but may explain why you had a problem prior to this latest Uninstall/Install.

     

    Go to this thread and follow these instructions: http://forums.adobe.com/thread/782435?tstart=0

    open the registry editor: Start | Run | type regedit.exe
    navigate to this registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}
    if that key does not exist, then the "kill-bit" for Flash Player is not set
    if it contains a DWORD entry with the name Compatibility Flags that has any value other than 0x00000000, then the "kill-bit" for Flash Player may be set

    Read this carefully.

     

    Let me know what you find.

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 24, 2011 2:43 PM   in reply to eak20

    Thanks for checking. However I want to be sure that you went to the correct Registry Key. Take a look at this message and you should see a screenshot of what you should have found. Look for Post#17. Try this for the message Post: http://forums.adobe.com/post!reply.jspa?message=3557093 

     

    http://forums.adobe.com/thread/816576?tstart=0

     

     

    Let me know. Remember I just want you to Look.

     

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 24, 2011 4:26 PM   in reply to eak20

    Hi, thanks for rechecking. Don't feel bad, no reason to. Many users haven't been either and doing something you haven't done before can be uncertain, no problem:-)

     

    The main thing is that you did it!! Now that you've determined that the Kill-bit is set, then I'll give you the thread for the solution.

     

    You won't have to go back into the Registry:-) But I need to ask one question. Do you know how to extract file from a zipfile?

     

     

    Let me know and I'll post that info for you.

     

     

    Thanks,

     

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 24, 2011 6:29 PM   in reply to eak20

    Hi, ok. When you go to that Post#4 at the bottom the last entry is this:

     

    Alternatively you can download a zipped version (Remove_kill-bit.zip) from my website: http://www2.gol.com/users/pbw/filelib/Remove_kill-bit.zip

     

    Now you can click on that link that I've just inserted into this message page. Do this: Right click on it and the Open in New Window. When the window pops up, click on SAVE and choose your Desktop to SAVE it to. Now you should see a folder on your Desktop with a "zipper" on it. This is the zipfile. Inside that zipfile is the file you need. Right click on the zipfile and you should see "extract" or "extract all". Click on that and again choose the location as your Desktop. It should already show where it's going to be saved. Just click next.

     

    I use XP, so Vista may be a little different. Let me know what you see if it's different than what I just said.

     

     

     

    eidnolb

     

     

     

     

     

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 27, 2011 11:49 AM   in reply to eak20

    Hi, glad you were able to find that and extract this file: Remove_kill-bit.reg

     

    That is the file you want to use. First Close all browser windows, then double click on that file and it will execute and remove that Kill-bit. I would reboot(restart) your computer afterwards.

     

    Then you can check if Flash Player is now working. If not, let me know.

     

    I'm going out for awhile but will check back in a little later.

     

     

     

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 30, 2011 10:39 PM   in reply to eak20

    Hi eidnolb,

     

    I've tried all the steps you've given. Re-installed flash, rebooted, yet still I'm unable to load any videos.. It just shows a blank.

     

    Could you help me out here pleaaaase?

     

    Thanks,

    Yas

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 31, 2011 3:43 PM   in reply to Yesmeen

    Hi Yesmeen, Since this thread may not be finished, it would be better if you would start a thread/discussion.

     

    When you do, furnish your computer Operating System, 32bit or 64bit. What browsers and versions you use.

     

    Then describe what problem you are having. That way I'll have some info that is needed to help you.

     

     

    thanks,

     

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 1, 2011 6:14 PM   in reply to eak20

    Hi eak20, Well you did it again!! Getting good at that:-) Thanks for all the checking, not easy to do, but was necessary. That Kill-bit being set is like hitting a brick wall as it stops Flash Player from working, or even Installing of course.

     

     

     

     

    Thanks also for marking your thread as answered!!

     

     

     

    Regards,

     

     

    eidnolb

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points