Hi, You didn't mention what verison of IE you are using, but go to Tools, Manage addons and look for Shockwave Flash Object.

Is it Installed, enabled and what version?

Thanks,

eidnolb

Hi, thanks. If you didn't see the Object I described then that is the problem. This one that you have is for Shockwave Player, not Flash Player.

Have you had a Virus/Malware on your computer? If so which program removed it?

Let me know what Anti-Virus/Spyware program you use.

Go to C:\Windows\System32\Macromed\Flash  Open Flash and post back all files listed there.

For some reason, the Shockwave Flash Object wasn't Installed, so we need to find out why.

Thanks,

eidnolb

Hi "Post" means put that info on the message here on your thread. List it, type it, etc.

I need to know what files are listed there.

Thanks,

eidnolb

Hi, thanks, that's exactly what I needed to see

Now those Flash files are all correct. However, the Shockwave Flash Object is the Control that is needed so Flash Player can work. Since it's missing, Flash Player can't work.

So, when Installing, did you receive any error messages? When Uninstalling did you disable Norton?

Thanks,

eidnolb

Hi, I just now saw that you had replied. I'll give you instructions tomorrow. Thanks for the latest info, that helps.

I think Norton was the problem, but we can work around that and I'll tell you how.

eidnolb

Hi,

I have the same exact problem.  Same version, same files, but my AV is AVG.  Will you send the workaround too?  It is driving me crazy!!!  Thanks!

Patti

Hi, eak20, Sorry for the delay. I had Internet issues and the Forum had Technical issues most of the day, so I'm behind.

Thanks for providing the additional info:-)

Now here are instructions for you. First you will need to know how to Disable Norton this way. Don't do it now, just look it over so you can do it when you see it listed in the Steps. I'll just say Disable Norton and you'll know what to do. You can Disable those addons before you start. The first two things you'll do when you see that in the Steps.

Right Click and Open Norton. Turn off Smart Firewall and Auto Protect

Under Miscellaneous Settings, Disable Norton Product Tamper Protection

1- Open IE 8. Goto Tools -> Manage Add-ons.

2- Disable the following:

-Norton Toolbar

-Symantec NCO BHO

-Symantec Intrusion Prevention (IPS)

Download and SAVE to your Desktop the Uninstaller:
http://kb2.adobe.com/cps/141/tn_14157.html 
Download and SAVE to your Desktop the Installer for IE- use the EXE Installer
http://www.adobe.com/products/flashplayer/fp_distribution3.html

Close all browser windows, you only want to be looking at your Desktop.
Disable any messenger services, as yahoo, msn, etc in the system tray(area near the clock)

Disable Norton per above

Be sure to use the Administrator Account.

Run the Uninstaller and when finished, Reboot(restart) your computer.
Check to make sure the Norton is still Disabled
Run the Installer for IE,  and when finished, Reboot.

Then go to this test site and test each browser:

http://www.adobe.com/software/flash/about/

You may want to print these instructions to make it easier to follow. If you have any questions, let me know.

Re-enable Norton

Just take your time in following these Steps. You want the Uninstaller and the Installer on your Desktop.

Also don't use the links from your email, use them here where I have posted them.

Thanks,

eidnolb

Hi, In Post#6, the Flash files were all correct and only the Shockwave Flash Object wasn't Installed. Now the Flash files are not correct and they have a couple of non-IE Flash files.

Did you Install Firefox perhaps and try to Install Flash Player into that browser? Or some other browser, Safari?

Anyway, we have another issue now:-)

We'll get that corrected. Right now I want you to check and see if perhaps a Kill-bit has been set. This wouldn't explain what is above, but may explain why you had a problem prior to this latest Uninstall/Install.

Go to this thread and follow these instructions: http://forums.adobe.com/thread/782435?tstart=0

open the registry editor: Start | Run | type regedit.exe
navigate to this registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}
if that key does not exist, then the "kill-bit" for Flash Player is not set
if it contains a DWORD entry with the name Compatibility Flags that has any value other than 0x00000000, then the "kill-bit" for Flash Player may be set

Read this carefully.

Let me know what you find.

Thanks,

eidnolb

Thanks for checking. However I want to be sure that you went to the correct Registry Key. Take a look at this message and you should see a screenshot of what you should have found. Look for Post#17. Try this for the message Post: http://forums.adobe.com/post!reply.jspa?message=3557093 

http://forums.adobe.com/thread/816576?tstart=0

Let me know. Remember I just want you to Look.

Thanks,

eidnolb

Hi, thanks for rechecking. Don't feel bad, no reason to. Many users haven't been either and doing something you haven't done before can be uncertain, no problem:-)

The main thing is that you did it!! Now that you've determined that the Kill-bit is set, then I'll give you the thread for the solution.

You won't have to go back into the Registry:-) But I need to ask one question. Do you know how to extract file from a zipfile?

Let me know and I'll post that info for you.

Thanks,

eidnolb

Hi, ok. When you go to that Post#4 at the bottom the last entry is this:

Alternatively you can download a zipped version (Remove_kill-bit.zip) from my website: http://www2.gol.com/users/pbw/filelib/Remove_kill-bit.zip

Now you can click on that link that I've just inserted into this message page. Do this: Right click on it and the Open in New Window. When the window pops up, click on SAVE and choose your Desktop to SAVE it to. Now you should see a folder on your Desktop with a "zipper" on it. This is the zipfile. Inside that zipfile is the file you need. Right click on the zipfile and you should see "extract" or "extract all". Click on that and again choose the location as your Desktop. It should already show where it's going to be saved. Just click next.

I use XP, so Vista may be a little different. Let me know what you see if it's different than what I just said.

eidnolb

Hi, glad you were able to find that and extract this file: Remove_kill-bit.reg

That is the file you want to use. First Close all browser windows, then double click on that file and it will execute and remove that Kill-bit. I would reboot(restart) your computer afterwards.

Then you can check if Flash Player is now working. If not, let me know.

I'm going out for awhile but will check back in a little later.

Thanks,

eidnolb

Hi Yesmeen, Since this thread may not be finished, it would be better if you would start a thread/discussion.

When you do, furnish your computer Operating System, 32bit or 64bit. What browsers and versions you use.

Then describe what problem you are having. That way I'll have some info that is needed to help you.

thanks,

eidnolb

Hi eak20, Well you did it again!! Getting good at that:-) Thanks for all the checking, not easy to do, but was necessary. That Kill-bit being set is like hitting a brick wall as it stops Flash Player from working, or even Installing of course.

Thanks also for marking your thread as answered!!

Regards,

eidnolb