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PDF's won't print

Mar 17, 2011 5:55 AM

I have a user who cannot print PDF's to a HP 4520 color laserjet printer.  The user can print anything else (docs, spreatsheets, text files, pictures, etc) to the printer, but not PDF's.  The user has XP with all the latest upgrades and Acrobat Pro V8.  Anyone else can print PDF's to the printer.  The user can also print to another printer, just not this one.  Acrobat has been uninstalled, the registry cleaned and reinstalled with the latest updates as has the printer.  Logging onto the PC as administrator instead of the user has the same results.  The print spooler is running.  It appears as if Acrobat is not sending the PDF to the print spooler.  It makes no difference if the PDF is self created or one generated by someone else, they just won't print.  I have been through the trouble shooting sheet presented by Adobe, but no help.  The "chat" also has been no help, and was thoroughly discusted with one of the agents when asking for assitance and was just dropped when he asked if there was anything else he could help with and I told him he had not given me any information that would help.  Any assistance would be appreciated.

 
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  • Currently Being Moderated
    Mar 17, 2011 8:03 AM   in reply to comrhj

    Maybe the file name assigned to a pdf is not compatible with your  printer's memory. Example, if the file name includes brackets [ ] { } or other  punctuation, or is very long, the printer won't recognize it.  One print  job that stalls will hold up the entire print queue, so  delete your job from the queue.

    First, look at the file name  displayed in the print server's list of print jobs.  The same file name  also appears in the top blue bar of your Acrobat pdf  display.  Are there brackets, per cent signs, or other punctuation marks  in the file name?

    This file name works:

     

    ti50000

     

    These would not work:

     

    ti50000[1]  because of the brackets
    sarif00099659%47%000%%000%0000  because of the length and  the percent signs

     

    You can rename the  file by saving the pdf to your desktop. Click on the Acrobat toolbar  icon for Save (a picture of a floppy ) and rename  the file.  You can use any name - the author's last name, for example -  as long as you don't  include punctuation or too  many characters. Now send this file to the printer.

     

    Brgds

     
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  • Currently Being Moderated
    Mar 18, 2011 3:24 AM   in reply to comrhj

    Which version exactly of ADOBE Acrobat Pro is installed?

     
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  • Currently Being Moderated
    Mar 18, 2011 5:48 AM   in reply to comrhj

    In this case, http://kb2.adobe.com/cps/891/cpsid_89178.html will solve your problems!

     

    Regards

     
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