Skip navigation
Francois_Kirsten
Francois_Kirsten Calculating status...
Currently Being Moderated

Adobe Story won't open after update

Mar 17, 2011 5:32 PM

Hi,

 

I updated Adobe Story this morning, and now it won't open online or offline. I've cleared my browser's cache, restarted my PC, but nothing seems to work. This is a major problem because I have deadlines for this afternoon, and now I can't access my work.

 

Please help!

 

 

Francois

382 Views   4 Replies   Latest reply: Art Lazaar, Mar 21, 2011 6:40 PM
 
Replies
  • sladkani123
    Currently Being Moderated
    1. sladkani123,
    Mar 17, 2011 8:34 PM   in reply to Francois_Kirsten
    Report

    Hi,

     

    When you launch the application, do you see the login page, or is it a blank gray page?

     

    If you were working online in your last session, you can access your account and all your documents from the browser application. https://story.adobe.com/


    Launch any browser(Firefox/IE/Chrome/Safari) and log into your account.

     

    We are investigating the issue and will let you know the update soon.

     

    Regards,

    Suny

     
    |
    Mark as:
  • Francois_Kirsten
    Currently Being Moderated
    2. Francois_Kirsten,
    Mar 17, 2011 8:37 PM   in reply to sladkani123
    Report

    Hi,

     

    I only see the blank gray page. I see the same when I try to access Story

    from my browser. And no, I wasn't working online the last time. I can't even

    find where Story has saved all of my documents. This is a major crisis,

    because clients were expecting one of those scripts this afternoon.

     

    Thanks for the speedy response, Suny, I need to fix this ASAP.

     

    Regards,

    Francois

     
    |
    Mark as:
  • Francois_Kirsten
    Currently Being Moderated
    3. Francois_Kirsten,
    Mar 17, 2011 9:29 PM   in reply to sladkani123
    Report

    Hi, Sunny

     

    I don't actually have time right now to go through the process to fix this.

    Can we try again on Monday? I'll just have to explain to the clients.

     

    Thanks so much for your help, I'll give you my full attention next week,

     

    Have a nice weekend.

     

    Francois

     
    |
    Mark as:
  • Art Lazaar
    Currently Being Moderated
    4. Art Lazaar,
    Mar 21, 2011 6:40 PM   in reply to Francois_Kirsten
    Report

    I also have this problem.

     

    After update, I only have a blank grey page when I use the desktop application. I can access my work online though.

     

    So I unistalled and reinstalled the desktop application, but it is still the same.

     

    Is there a solution to this?

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points