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Francois_Kirsten
Currently Being Moderated

Adobe Story won't open after update

Mar 17, 2011 5:32 PM

Hi,

 

I updated Adobe Story this morning, and now it won't open online or offline. I've cleared my browser's cache, restarted my PC, but nothing seems to work. This is a major problem because I have deadlines for this afternoon, and now I can't access my work.

 

Please help!

 

 

Francois

 
Replies
  • Currently Being Moderated
    Mar 17, 2011 8:34 PM   in reply to Francois_Kirsten

    Hi,

     

    When you launch the application, do you see the login page, or is it a blank gray page?

     

    If you were working online in your last session, you can access your account and all your documents from the browser application. https://story.adobe.com/


    Launch any browser(Firefox/IE/Chrome/Safari) and log into your account.

     

    We are investigating the issue and will let you know the update soon.

     

    Regards,

    Suny

     
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  • Currently Being Moderated
    Mar 21, 2011 6:40 PM   in reply to Francois_Kirsten

    I also have this problem.

     

    After update, I only have a blank grey page when I use the desktop application. I can access my work online though.

     

    So I unistalled and reinstalled the desktop application, but it is still the same.

     

    Is there a solution to this?

     
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