Adobe Community: Is the forum search broken?

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30. robert-sfl,

Jul 8, 2011 1:00 AM in reply to Haakenlid

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It seems that the Framemaker forum search is still broke. This is simpy unbelievable.

This is supposed to be proffessional Software intended for proffessional users. The fact that Adobe needs four months to provide a working user forum does not increase their credibility as a software developing company..

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31. ~graffiti,

Jul 8, 2011 7:28 AM in reply to robert-sfl

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robert-sfl wrote:

It seems that the Framemaker forum search is still broke. This is simpy unbelievable.

This is supposed to be proffessional Software intended for proffessional users. The fact that Adobe needs four months to provide a working user forum does not increase their credibility as a software developing company..

It's not their software.

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32. Jim Simon,

Jul 9, 2011 2:29 PM in reply to Rob Cole

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Its working now

Not entirely. For whatever asinine reason, we cannot limit the initial Search to a specific forum, so search results show up for every forum that has that term. We have to go into "More Options" in order to limit the search to a specific forum.

That part seems to always return zero results (despite results for the desired forum showing up in the initial global search).

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33. Rob Cole,

Jul 9, 2011 4:07 PM in reply to Jim Simon

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Yep - problem confirmed. I guess I was too quick in my original assessment - dang!

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34. Noel Carboni,

Jul 9, 2011 9:14 PM in reply to ~graffiti

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~graffiti wrote:

It's not their software.

But it is their decision to pay someone else to use THEIR software. Not that it's all THAT bad, but persistent forum problems do make Adobe look bad.

If it was *my* web site I could have taught my 88 year old mother-in-law programming and had her fix it in as long as some of these quirks have been around.

-Noel

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35. Cheryl Bowsher,

Jul 11, 2011 9:33 AM in reply to Noel Carboni

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I checked the Jive website and see that Adobe is evidently several major versions behind.

https://community.jivesoftware.com/message/718508#718508

Would an upgrade fix the problem? What can we do to encourage Adobe to upgrade?

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36. John T Smith,

Jul 11, 2011 10:04 AM in reply to Cheryl Bowsher

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See #4 here http://forums.adobe.com/thread/875724?tstart=0

No date, but an upgrade is promised

PS - that link to Jive's forum shows Jive 4.5.3

Hopefully, Adobe's upgrade will BE to that latest version

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37. D Zurn,

Aug 10, 2011 9:49 AM in reply to John T Smith

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Every month or so when I need to check something in the forums, I still run into the stupid completely-broken forum search.

Since there is no demonstration that Adobe can do anything about it, and will apparently never fix the search/never upgrade their forum software, then Adobe should remove the "search this forum" box from the web page and live with the well-deserved universal complaints.

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38. John Hawkinson,

Aug 10, 2011 9:52 AM in reply to D Zurn

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Forum software is scheduled to be updated by two major versions next month, and it's my impression that it is in testing now. So let's hold off judgement?

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39. robert-sfl,

Aug 11, 2011 12:23 AM in reply to John Hawkinson

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>hold off judgement

Hi, sorry but a company producing software products that require

intensive user care and that is not able/willing to repair their forum

search engine for half a year does deserve judgement over this in my

opinion. I repeatingly lost time using google with limited success, or

simply not being able to research problems in the forum at all.

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40. Claudio González,

Aug 11, 2011 6:30 AM in reply to robert-sfl

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Not upgrading the software driving these forums in two and a half years is a very bad signal from a company such as Adobe that is constantly urging users to update/grade their products. However, they are going to upgrade it in the very near future, so I would think that, at this time, it is only fair to wait for the outcome of this upgrade instead of continuing repeating complaints that many of us have been posting since the beginning.

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41. Marian Driscoll,

Aug 18, 2011 9:26 AM in reply to Haakenlid

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Forum search seems to be fixed now.

http://forumsearch.comyr.com/

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42. Rob Cole,

Aug 18, 2011 4:45 PM in reply to Marian Driscoll

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Thanks Marian.

Just to clarify - *this* forum's search is still as broken as ever, but the alternative forum search works quite well - bookmark it!

Cheers,

Rob

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43. Haakenlid,

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Is the forum search broken?

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