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Is the forum search broken?

Mar 18, 2011 6:43 AM

  Latest reply: Haakenlid, Sep 19, 2011 2:47 AM
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  • Currently Being Moderated
    Jul 8, 2011 1:00 AM   in reply to Haakenlid

    It seems that the Framemaker forum search is still broke. This is simpy unbelievable.

     

    This is supposed to be proffessional Software intended for proffessional users. The fact that Adobe needs four months to provide a working user forum does not increase their credibility as a software developing company..

     
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  • Currently Being Moderated
    Jul 8, 2011 7:28 AM   in reply to robert-sfl

    robert-sfl wrote:

     

    It seems that the Framemaker forum search is still broke. This is simpy unbelievable.

     

    This is supposed to be proffessional Software intended for proffessional users. The fact that Adobe needs four months to provide a working user forum does not increase their credibility as a software developing company..

    It's not their software.

     
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  • Currently Being Moderated
    Jul 9, 2011 2:29 PM   in reply to Rob Cole

    Its working now

     

    Not entirely.  For whatever asinine reason, we cannot limit the initial Search to a specific forum, so search results show up for every forum that has that term.  We have to go into "More Options" in order to limit the search to a specific forum.

     

    That part seems to always return zero results (despite results for the desired forum showing up in the initial global search).

     
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  • Currently Being Moderated
    Jul 9, 2011 4:07 PM   in reply to Jim Simon

    Yep - problem confirmed. I guess I was too quick in my original assessment - dang!

     
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  • Noel Carboni
    23,528 posts
    Dec 23, 2006
    Currently Being Moderated
    Jul 9, 2011 9:14 PM   in reply to ~graffiti

    ~graffiti wrote:

     

    It's not their software.

     

    But it is their decision to pay someone else to use THEIR software.  Not that it's all THAT bad, but persistent forum problems do make Adobe look bad.

     

    If it was *my* web site I could have taught my 88 year old mother-in-law programming and had her fix it in as long as some of these quirks have been around.

     

    -Noel

     
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  • Currently Being Moderated
    Jul 11, 2011 9:33 AM   in reply to Noel Carboni

    I checked the Jive website and see that Adobe is evidently several major versions behind.

     

    https://community.jivesoftware.com/message/718508#718508

     

    Would an upgrade fix the problem? What can we do to encourage Adobe to upgrade?

     
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  • Currently Being Moderated
    Jul 11, 2011 10:04 AM   in reply to Cheryl Bowsher

    See #4 here http://forums.adobe.com/thread/875724?tstart=0

     

    No date, but an upgrade is promised

     

    PS - that link to Jive's forum shows Jive 4.5.3

     

    Hopefully, Adobe's upgrade will BE to that latest version

     
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  • Currently Being Moderated
    Aug 10, 2011 9:49 AM   in reply to John T Smith

    Every month or so when I need to check something in the forums, I still run into the stupid completely-broken forum search.

     

    Since there is no demonstration that Adobe can do anything about it, and will apparently never fix the search/never upgrade their forum software, then Adobe should remove the "search this forum" box from the web page and live with the well-deserved universal complaints.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Aug 10, 2011 9:52 AM   in reply to D Zurn

    Forum software is scheduled to be updated by two major versions next month, and it's my impression that it is in testing now. So let's hold off judgement?

     
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  • Currently Being Moderated
    Aug 11, 2011 12:23 AM   in reply to John Hawkinson

    >hold off judgement

     

    Hi, sorry but a company producing software products that require

    intensive user care and that is not able/willing to repair their forum

    search engine for half a year does deserve judgement over this in my

    opinion. I repeatingly lost time using google with limited success, or

    simply not being able to research problems in the forum at all.

     
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  • Currently Being Moderated
    Aug 11, 2011 6:30 AM   in reply to robert-sfl

    Not upgrading the software driving these forums in two and a half years is a very bad signal from a company such as Adobe that is constantly urging users to update/grade their products. However, they are going to upgrade it in the very near future, so I would think that, at this time, it is only fair to wait for the outcome of this upgrade instead of continuing repeating complaints that many of us have been posting since the beginning.

     
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  • Currently Being Moderated
    Aug 18, 2011 9:26 AM   in reply to Haakenlid
     
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  • Currently Being Moderated
    Aug 18, 2011 4:45 PM   in reply to Marian Driscoll

    Thanks Marian.

     

    Just to clarify - *this* forum's search is still as broken as ever, but the alternative forum search works quite well - bookmark it!

     

    Cheers,

    Rob

     
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