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BigBoss0327
Currently Being Moderated

Flash Player Will Not Update Or Uninstall... :(

Mar 21, 2011 1:54 AM

I'm using Firefox 3.6.15 (With Shockwave Flash enabled) on Windows 7 64-bit with Flash Player 10,0,32,18 according to the box here:

 

http://www.adobe.com/software/flash/about/

 

So... My problem is... I've downloaded and installed Flash Player 10.2 many times and it says intall complete... but once again  it says I have 10,0,32,18.  I've used the Flash Player Uninstaller and followed this guide:

 

http://kb2.adobe.com/cps/141/tn_14157.html

 

Re-installed, but still no luck...

Sigh... I only noticed that it wasn't updated after yesterday when YouTube had the live symphony event and when I went to watch it, it said I need the latest Flash Player, 10.2 (which I installed manually prior to this event) and made me install it.

I've tried the Cleanup method with CCleaner, I've done virus scans, registry cleanups and even registry defrags, but no luck...

Once again, I will clarify that I DID attempt uninstalling via Revo uninstaller, Add/Remove Prgrams Uninstller, and Flash Player Uninstaller.exe

I'm pretty good with computers and I did try to solve this myself because I rarely seek help from others but this time... I just don't know what to do...

 

I've also gone through the troubleshooter and still had no luck...

http://kb2.adobe.com/cps/191/tn_19166.html#main_Uninstall

 

If I recall, 10.0.32.18 is a rather old version.. Does that mean my Flash Player was not updating? I update all my software immediatly when their updates release...

 

I've had one past problem with Flash Player where one of the folders in Firefox was missing some .dll files and YouTube videos were not working, but I solved that..

 

And as for any recent changes... I think the biggest impact may be the Windows update to Windows 7 service pack 1 that came out recently...

 

So... any help will be follwed carefully and is greatly appreciated...Thanks ^_^

 
Replies
  • Currently Being Moderated
    Mar 21, 2011 10:01 PM   in reply to BigBoss0327

    Interesting; I never heard of such a situation...

     

    Can you go to C:\Windows\syswow64\Macromed\Flash and tell me what files you have in there?

     

    File NPSWF32.dll should be in there; can you check the Properties and tell me what version it is?

     

    In Firefox, type about:plugins into the address bar; can you tell be the information it lists for Shockwave Flash pugin?

     

    Message was edited by: ʇɐb ɹəuəllıʍ - corr. syswow32 to syswow64

     
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  • Currently Being Moderated
    Mar 22, 2011 2:05 AM   in reply to BigBoss0327

    This is very curious...

     

    Can you try the following:

     

    Does http://www.adobe.com/software/flash/about/ still show the old version?

     

    If yes, can you do a system-wide search if you have another version of NPSWF32.dll somewhere?

     
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