Hi,
I'm trying to do remote installs for Flash Player 10.1.102.64 on XP SP2\3 32bti PC's for some of the installs it works fine but on a few its erroring out. I am using the .msi installer with a transform to put a mms.cfg to stop auto updates.
The windos error message is:
Product: Adobe Flash Player 10 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\WINDOWS\TEMP\InstallAX.exe, command: -install activex -msi
When i try running the InstallAX.exe it comes up and says:
Then version of Adobe Flash Player that you are trying to install is not the most current version. Please visit the Player Download Center to obtain the latest, most secure version.
Is there any way to stop this version check from happening?
The content of install log from C:\Windows\system32\Macromed\Flash\FlashInstall.txt
=O====== M/10.1.102.64 2011-03-21+11-29-19.176 ========
0000 [I] 00000010 "C:\DOCUME~1\BUILDG~1\LOCALS~1\Temp\InstallAX.exe" -install activex -msi
0001 [E] 00001013
=X====== M/10.1.102.64 2011-03-21+11-29-19.270 ========
Thanks
Gary
Try using the uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html for the installations that get errors.
What I had to do first was to use adobe flash uninstaller to remove flash player and then I had to:
Delete Flash Player files and folders.
Follow step 1 to step 3 for the following:C:\Windows\SysWOW64\Macromed\Flash%appdata%\Adobe\Flash Player%appdata%\Macromedia\Flash Player
Then I opened RUN and typed in regedit;
Went to HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\
and deleted all keys!
Installed the new version and it all worked!
rlinhartpdx - Could you create a new post with copies of your Flash Player install logs, steps that you're taking to install and any other pertinent information?
Where do I find the Flash Player installation log on Windows?
Hi rlinhartpdx.
We had a similar issue in our production environment. We deploy Flash trough SCCM, but similar procedures should work for GPO environments also.
To tackle the issue of Error 1722 and 2753 I created a task sequence that ran the following:
Run the Flash Player Uninstaller
* uninstall_flash_player.exe -uninstall
Run a cleanup CMD script
* cmd.exe /c CleanUp.cmd
The CMD Script, CleanUp.cmd looks like this:
###################################################################### #################################
@echo off
echo Commencing Flash cleanup > C:\FlashClean.log
echo. >> C:\FlashClean.log
echo Cleaning 00AB3E66D3B6B66469AF36907A4FB20B >> C:\FlashClean.log
reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\00AB3E66D3B6B66469AF36907A4FB20B /f >> C:\FlashClean.log
reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\00AB3E66D3B6B66469AF36907A4FB20B /f >> C:\FlashClean.log
reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\00AB3E66D3B6B66469AF36907A4FB20BI nstaller\Products\ /f >> C:\FlashClean.log
reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\00AB3E66D3B6B6 6469AF36907A4FB20B /f >> C:\FlashClean.log
echo. >> C:\FlashClean.log
echo Cleaning C460100B160DEAB4091314A638D85563 >> C:\FlashClean.log
reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\C460100B160DEA B4091314A638D85563 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\C460100B160DEA B4091314A638D85563 /f >> C:\FlashClean.log
echo. >> C:\FlashClean.log
echo Cleaning FE188D887650A344A9485EAAFE92BB43 >> C:\FlashClean.log
reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\FE188D887650A3 44A9485EAAFE92BB43 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\FE188D887650A3 44A9485EAAFE92BB43 /f >> C:\FlashClean.log
echo. >> C:\FlashClean.log
echo Cleaning 5E5CA04FBA55A964ABB838C90E413608 >> C:\FlashClean.log
reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\5E5CA04FBA55A9 64ABB838C90E413608 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\5E5CA04FBA55A9 64ABB838C90E413608 /f >> C:\FlashClean.log
echo. >> C:\FlashClean.log
echo Cleaning D90E84CDF5E493049BA3CFDE63FEEB55 >> C:\FlashClean.log
reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D90E84CDF5E493 049BA3CFDE63FEEB55 /f >> C:\FlashClean.log
reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\D90E84CDF5E493 049BA3CFDE63FEEB55 /f >> C:\FlashClean.log
echo. >> C:\FlashClean.log
echo Cleaning SafeVersions tree
reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions /f >> C:\FlashClean.log
echo. >> C:\FlashClean.log
echo Cleanup completed >> C:\FlashClean.log
exit 0
###################################################################### #################################
Please note: This script was made to clean up 5 specific flash installations, each noted by their product codes. For instance, the latest version of flash (11.3.300.257) has D90E84CDF5E493049BA3CFDE63FEEB55
The script has no call back on errors, other than the FLashClean.log on C:. It will always be successful due to Exit 0.
Hope this helps!
Background: I created four packages, 32 and 64 bit versions of ActiveX and Plug-in. I used OS requirements to limit the packages to the correct OS version. On the systems that reported the error, I ran the installer manually to determine which Flash Player version was failing the uninstall then added the GUID to the script. I found the Adobe Uninstaller was not effective in remediating any of the errors.
I came up with a nearly identicle powershell script:
=========================================================
# Remove-RegistryActiveX (x86)
# === Parameters (must be first line of script) ===
param(
[ValidateSet('Stop','Inquire','Continue','SilentlyContinue')][st ring]$DebugPreference = 'SilentlyContinue'
)
# Create HKEY_CLASSES_ROOT Provider
Write-Debug "Creating HKCR PSDrive"
New-PSDrive -Name HKCR -PSProvider Registry -Root HKEY_CLASSES_ROOT | Out-Null
# List of Registry Hives to Remove
$RegHives = @(
"HKLM:\SOFTWARE\Macromedia\FlashPlayer\SafeVersions",
"HKCR:\Installer\Products\00AB3E66D3B6B66469AF36907A4FB20B",
"HKCR:\Installer\Products\00B86459180C72B4CA69A0A21353E906",
"HKCR:\Installer\Products\210267428C6CDAA40AD2170A90AF6138",
"HKCR:\Installer\Products\30D9D84132D5F4D45B0DAB06034CD5FC",
"HKCR:\Installer\Products\3B9E3B7B41BF729498B49E215490FAA5",
"HKCR:\Installer\Products\FB0D7F53BA803E244A30FA7927CA12A6"
)
# Iterate List of Registry Hives
foreach($RegHive in $RegHives) {
# Hive exists?
Write-Debug "Checking $RegHive"
if (Test-Path -Path "$RegHive") {
# Yes, Remove it
Write-Debug "Deleting $RegHive"
#Remove-Item -Path "$RegHive" -Recurse
}
}
# Remove HKEY_CLASSES_ROOT Provider
Remove-PSDrive -Name HKCR
# Launch Installer
Write-Debug "Launch Installer"
$CommandLine = [System.Diagnostics.Process]::Start("C:\Windows\System32\msiexec.exe" ,"/qn ALLUSERS=2 /m MSIYTTSD /i install_flash_player_11_active_x_32bit.msi TRANSFORMS=PSUCustom.mst")
# Wait for Installer to Finish
Write-Debug "Wait for Installer to Finish"
$CommandLine.WaitForExit()
Write-Debug "Installation Complete"
=========================================================
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