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Flash Install Error 1722

Mar 21, 2011 5:02 AM

Hi,

 

I'm trying to do remote installs for Flash Player 10.1.102.64 on XP SP2\3 32bti PC's for some of the installs it works fine but on a few its erroring out. I am using the .msi installer with a transform to put a mms.cfg to stop auto updates.

 

The windos error message is:

 

Product: Adobe Flash Player 10 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\WINDOWS\TEMP\InstallAX.exe, command: -install activex -msi

 

When i try running the InstallAX.exe it comes up and says:

 

Then version of Adobe Flash Player that you are trying to install is not the most current version. Please visit the Player Download Center to obtain the latest, most secure version.

 

Is there any way to stop this version check from happening?

 

The content of install log from C:\Windows\system32\Macromed\Flash\FlashInstall.txt

 

 

=O====== M/10.1.102.64 2011-03-21+11-29-19.176 ========
0000 [I] 00000010 "C:\DOCUME~1\BUILDG~1\LOCALS~1\Temp\InstallAX.exe" -install activex -msi
0001 [E] 00001013
=X====== M/10.1.102.64 2011-03-21+11-29-19.270 ========

 

Thanks

Gary

 
Replies
  • Currently Being Moderated
    Mar 21, 2011 9:37 PM   in reply to gaz_O2

    Try using the uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html for the installations that get errors.

     
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  • Currently Being Moderated
    Nov 17, 2011 8:36 AM   in reply to gaz_O2

    Worked for me. I also deleted the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\"11.0"

     

    Thanks!

     
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  • Currently Being Moderated
    May 9, 2012 12:47 AM   in reply to gaz_O2

     

    What I had to do first was to use adobe flash uninstaller to remove flash player and then I had to:

     

    Delete Flash Player files and folders.

      1. Click Start > Run.
      2. C:\Windows\system32\Macromed\Flash

     

    Follow step 1 to step 3 for the following:C:\Windows\SysWOW64\Macromed\Flash%appdata%\Adobe\Flash Player%appdata%\Macromedia\Flash Player

     

    Then I opened RUN and typed in regedit;

    Went to HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\

    and deleted all keys!

    Installed the new version and it all worked!

     
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  • Currently Being Moderated
    May 31, 2012 1:55 PM   in reply to dondido

    Step 1 to step 3? I only see two steps listed.

     

    How are any of these solutions applicable to remote installation? I have around 200 of 1800 computers with this error. I'm not going to go out and touch every one of them.

     
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  • Chris Campbell
    8,533 posts
    May 4, 2010
    Currently Being Moderated
    Jun 1, 2012 6:00 PM   in reply to rlinhartpdx

    rlinhartpdx - Could you create a new post with copies of your Flash Player install logs, steps that you're taking to install and any other pertinent information?

     

    Where do I find the Flash Player installation log on Windows?

     
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  • Currently Being Moderated
    Jun 14, 2012 6:18 AM   in reply to rlinhartpdx

    Hi rlinhartpdx.

     

    We had a similar issue in our production environment. We deploy Flash trough SCCM, but similar procedures should work for GPO environments also.

    To tackle the issue of Error 1722 and 2753 I created a task sequence that ran the following:

     

    Run the Flash Player Uninstaller

    * uninstall_flash_player.exe -uninstall

     

    Run a cleanup CMD script

    * cmd.exe /c CleanUp.cmd

     

    The CMD Script, CleanUp.cmd looks like this:

    ###################################################################### #################################

    @echo off

    echo Commencing Flash cleanup > C:\FlashClean.log

    echo. >> C:\FlashClean.log

    echo Cleaning 00AB3E66D3B6B66469AF36907A4FB20B >> C:\FlashClean.log

    reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\00AB3E66D3B6B66469AF36907A4FB20B /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\00AB3E66D3B6B66469AF36907A4FB20B /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\00AB3E66D3B6B66469AF36907A4FB20BI nstaller\Products\ /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\00AB3E66D3B6B6 6469AF36907A4FB20B /f >> C:\FlashClean.log

    echo. >> C:\FlashClean.log

    echo Cleaning C460100B160DEAB4091314A638D85563 >> C:\FlashClean.log

    reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\C460100B160DEA B4091314A638D85563 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\C460100B160DEA B4091314A638D85563 /f >> C:\FlashClean.log

    echo. >> C:\FlashClean.log

    echo Cleaning FE188D887650A344A9485EAAFE92BB43 >> C:\FlashClean.log

    reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\FE188D887650A3 44A9485EAAFE92BB43 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\FE188D887650A3 44A9485EAAFE92BB43 /f >> C:\FlashClean.log

    echo. >> C:\FlashClean.log

    echo Cleaning 5E5CA04FBA55A964ABB838C90E413608 >> C:\FlashClean.log

    reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\5E5CA04FBA55A9 64ABB838C90E413608 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\5E5CA04FBA55A9 64ABB838C90E413608 /f >> C:\FlashClean.log

    echo. >> C:\FlashClean.log

    echo Cleaning D90E84CDF5E493049BA3CFDE63FEEB55 >> C:\FlashClean.log

    reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D90E84CDF5E493 049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

    reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\D90E84CDF5E493 049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

    echo. >> C:\FlashClean.log

    echo Cleaning SafeVersions tree

    reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions /f >> C:\FlashClean.log

    echo. >> C:\FlashClean.log

    echo Cleanup completed >> C:\FlashClean.log

    exit 0

    ###################################################################### #################################

     

    Please note: This script was made to clean up 5 specific flash installations, each noted by their product codes. For instance, the latest version of flash (11.3.300.257) has D90E84CDF5E493049BA3CFDE63FEEB55

    The script has no call back on errors, other than the FLashClean.log on C:. It will always be successful due to Exit 0.

     

    Hope this helps!

     
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  • Currently Being Moderated
    Jun 14, 2012 8:27 AM   in reply to Cato-L

    Background: I created four packages, 32 and 64 bit versions of ActiveX and Plug-in. I used OS requirements to limit the packages to the correct OS version. On the systems that reported the error, I ran the installer manually to determine which Flash Player version was failing the uninstall then added the GUID to the script. I found the Adobe Uninstaller was not effective in remediating any of the errors.

     

    I came up with a nearly identicle powershell script:

     

    =========================================================

     

    # Remove-RegistryActiveX (x86)

     

     

    # === Parameters (must be first line of script) ===

    param(

              [ValidateSet('Stop','Inquire','Continue','SilentlyContinue')][st ring]$DebugPreference = 'SilentlyContinue'

    )

     

     

    # Create HKEY_CLASSES_ROOT Provider

    Write-Debug "Creating HKCR PSDrive"

    New-PSDrive -Name HKCR -PSProvider Registry -Root HKEY_CLASSES_ROOT | Out-Null

     

     

    # List of Registry Hives to Remove

    $RegHives = @(

              "HKLM:\SOFTWARE\Macromedia\FlashPlayer\SafeVersions",

              "HKCR:\Installer\Products\00AB3E66D3B6B66469AF36907A4FB20B",

              "HKCR:\Installer\Products\00B86459180C72B4CA69A0A21353E906",

              "HKCR:\Installer\Products\210267428C6CDAA40AD2170A90AF6138",

              "HKCR:\Installer\Products\30D9D84132D5F4D45B0DAB06034CD5FC",

              "HKCR:\Installer\Products\3B9E3B7B41BF729498B49E215490FAA5",

              "HKCR:\Installer\Products\FB0D7F53BA803E244A30FA7927CA12A6"

              )

     

     

    # Iterate List of Registry Hives

    foreach($RegHive in $RegHives) {

              # Hive exists?

              Write-Debug "Checking $RegHive"

              if (Test-Path -Path "$RegHive") {

                        # Yes, Remove it

                        Write-Debug "Deleting $RegHive"

                        #Remove-Item -Path "$RegHive" -Recurse

              }

    }

     

     

    # Remove HKEY_CLASSES_ROOT Provider

    Remove-PSDrive -Name HKCR

     

     

    # Launch Installer

    Write-Debug "Launch Installer"

    $CommandLine = [System.Diagnostics.Process]::Start("C:\Windows\System32\msiexec.exe" ,"/qn ALLUSERS=2 /m MSIYTTSD /i install_flash_player_11_active_x_32bit.msi TRANSFORMS=PSUCustom.mst")

    # Wait for Installer to Finish

    Write-Debug "Wait for Installer to Finish"

    $CommandLine.WaitForExit()

    Write-Debug "Installation Complete"

     

    =========================================================

     
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