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MJL1973
Currently Being Moderated

NVIDIA Display Driver Stopped Responding

Mar 30, 2011 11:24 AM


I have a HP EliteBook 8540w WIN 7 x64 with a Quadro FX 880M card

 

Regularly my graphics card stops responding with the error message ,” Display driver stopped responding and has recovered. Display driver NVIDIA Windows Kernel Mode Driver, Version 261.28 stopped responding and has successfully recovered”

 

This usually happens when I am scrolling ( usually with the wheel on my mouse ) in Adobe Acrobat X ( 10.0.1 ) or Mozilla Firefox 4 ( although I suspect the Flash plug-in there ) where Firefox will then crash ( Acrobat doesn't usually crash )

 

I have spent far too much time searching forums and updating drivers running Windows / HP updates etc and would like some real technical input. I do suspect Adobe ( I have contacted NVIDIA and HP also )  I would hope someone have access to what is actually going on here.

 

This is example extra info from Windows log

 

Source
Windows

 

Summary
Video hardware error

 

Date
‎2/‎14/‎2011 3:31 PM

 

Status
Solution available

 

Description
A problem with your video hardware caused Windows to stop working correctly.

 

Problem signature
Problem Event Name:    LiveKernelEvent
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033

 

Extra information about the problem
BCCode:    117
BCP1:    FFFFFA8008D8B170
BCP2:    FFFFF8800552C4A8
BCP3:    0000000000000000
BCP4:    0000000000000000
OS Version:    6_1_7600
Service Pack:    0_0
Product:    256_1
Bucket ID:    X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Server information:    e748fac4-7d1e-4372-b6f3-12d2da9d6318

 
Replies
  • Currently Being Moderated
    Apr 4, 2011 7:42 AM   in reply to MJL1973

    I'm having the same problems with exactly the same setup.

    I noticed however, that this happens only if I have more than one Adobe Acrobat X screen open.

     

    please help,

     

    rubseveni

     

    P.S. Before this problem occured, I used to like firefox, now not anymore.

     
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  • Currently Being Moderated
    Apr 4, 2011 9:59 AM   in reply to rubseveni

    The Nvidia unified display drivers are now running at version 266.58, and all users are advised to install the latest build. If the problem persists with the latest drivers, please let us know.

     
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  • Currently Being Moderated
    Apr 5, 2011 12:34 AM   in reply to Dave Merchant

    Hi there,

     

    I updated the driver as you said (version 267.76), but the problem still occurs.

    Any other suggestions?

     

    Greetings,

     

    rubseveni

     
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  • Currently Being Moderated
    Apr 5, 2011 12:55 AM   in reply to Dave Merchant

    What I get from windows event log:

    General:

    Display driver nvlddmkm stopped responding and has successfully recovered.

     

    Details:

    -Provider: Display

    -EventID: 4101

         Level: 3

         Task:   0

         Keywords: 0x80000000000000

    -TimeCreated

         Systemtime: 2011-04-05T07:38:29.000000000Z

         EventRecordID: 742532

         Channel: System

         Computer: my computer

         Security:

    -EventData

         Nvlddmkm

     

    If you need anything else, let me know.

     

    Greetings,

     

    Rubsevenois

     
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  • Currently Being Moderated
    Apr 5, 2011 1:21 AM   in reply to rubseveni

    Can you reply with your hardware details ( operating system, model number of the NVIDIA card) and what you were doing at the moment the driver failed?

     

    Event 4101 errors are a known issue running certain NVIDIA hardware on Windows Vista and 7; it's not related to Adobe Reader and as far as I know, nobody's found a definitive fix for it yet - you should read this article from Microsoft about how to tweak the detection and recovery system, but disabling it completely is not advisable as the crash almost always indicates data loss. Letting it happen without checks can lead to all manner of strange effects, especially if you're using CUDA for non-graphical processing.

     

    In general reply, if users are experiencing these types of crash it's notoriously difficult to reproduce them on test machines; so it's really helpful if you turn on Windows Error Reporting and let the thing crash a couple more times. The reports dispatched by WER go not only to Microsoft, but to the hardware and software vendors whose products are involved; it's the only way they can see the exact nature of the bug and engineer a fix.

     
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  • Currently Being Moderated
    Apr 5, 2011 1:49 AM   in reply to Dave Merchant

    The problem occurs generally when I have 2 or more pdf's opened (so I have 2 or more windows open) and start scrolling in one of them.

    I also noticed that the error seems to occur more often when:

    - I scroll fast

    - have 'big' files open ( +2MB)

     

    Hardware details: (source, system information windows)

     

    General info:

    OS Name     Microsoft Windows 7 Home Premium

    Version     6.1.7601 Service Pack 1 Build 7601

    System Manufacturer     Hewlett-Packard

    System Model     HP EliteBook 8540w

    System Type     x64-based PC

    Processor     Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz, 1600 Mhz, 4 Core(s), 8 Logical Processor(s)

    BIOS Version/Date     Hewlett-Packard 68CVD Ver. F.0C, 15-10-2010

    SMBIOS Version     2.6

     

    About display:

    Name     NVIDIA Quadro FX 880M

    PNP Device ID     PCI\VEN_10DE&DEV_0A3C&SUBSYS_1521103C&REV_A2\4&C64103&0&0018

    Adapter Type     Quadro FX 880M, NVIDIA compatible

    Adapter Description     NVIDIA Quadro FX 880M

    Adapter RAM     1,00 GB (1.073.741.824 bytes)

    Installed Drivers     nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um ,nvwgf2um

    Driver Version     8.17.12.6776

    INF File     oem53.inf (Section014 section)

    Driver     c:\windows\system32\drivers\nvlddmkm.sys (8.17.12.6776, 12,36 MB (12.963.176 bytes), 5-4-2011 9:03)

     

    A friend of mine having the same model and setup also has the problem. I'm student Aerospace engineering at Delft University of Technology and this model is currently sold in the DUT's high end laptop. A lot of people have them and so I'm a little bit surprised that no-one has heard of the problem yet.

     

    Greetings,

     

    Rubseveni

     
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  • Currently Being Moderated
    Apr 6, 2011 11:34 AM   in reply to MJL1973

    I'm running into this exact issue on my HP EliteBook 8540w with the Quadro FX 880M (driver version 266.58). When I open more than one Adobe PDF file and scroll, the driver crashes. Just noticed there's a 267.76 driver version on the NVIDIA site, I'll give this a shot.

     

    Display driver stopped responding and has recovered.
    Display driver nvidia windows kernel mode driver, version 266.58 stopped responding and has successfully recovered.

     
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  • Currently Being Moderated
    Apr 6, 2011 12:38 PM   in reply to Hakz0r

    I just loaded the 267.76 driver and still have the same issue.

     
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  • Currently Being Moderated
    Apr 6, 2011 1:10 PM   in reply to MJL1973

    Hmm,

     

    Don't think Adobe AIR is the problem because I never had it installed on my machine.

    Thanks for the topic, will follow it closely.

     

    Greetings,

     

    rubseveni

     
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  • Currently Being Moderated
    Apr 6, 2011 11:16 PM   in reply to MJL1973

    Might work. Any of you already seen this post from HP?

    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID =c02688107

     

    The symptoms of the described problem are the same, however, HP says the power management is the problem.

     

    Greetings,

     

    rubseveni

     
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  • Currently Being Moderated
    Apr 7, 2011 12:02 AM   in reply to MJL1973

    I also uninstalled HP bloatware, doesn't work on my machine.

     

    Pain in the *** problem

     
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  • Currently Being Moderated
    Apr 7, 2011 10:36 AM   in reply to MJL1973

    A coworker of mine found that if you disable the "Use 2D graphics acceleration" option in Adobe, the flickering issues when opening more than one PDF goes away. I just tested and this worked for me.

     

    image.jpg

     
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  • Currently Being Moderated
    Apr 7, 2011 12:56 PM   in reply to MJL1973

    I have had the same problem for months and have been following this

    post for awhile. HakzOr's information about diabeling the 2d accelerator has worked for me. Thank you

     

    Bomber1946

     
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  • Currently Being Moderated
    Apr 7, 2011 1:02 PM   in reply to Hakz0r

    Thanks man! It worked!

    @MJL1973, thanks for all the work you put in this thread

     

    Greets,

     

    rubseveni

     
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  • Currently Being Moderated
    May 5, 2011 8:39 PM   in reply to MJL1973

    Cry out for solutions !

     

    I'm running into the same issue on my HP EliteBook 8540w Quadro FX 880 [driver 266.58] and now 270.61, my display driver Nvidia Windows Kernel mode driver stopped responding and has successfully recovered :||

    I'm a student

    I have to work in Solidworks , Archicad, Artantis...3D stuff,  stiff examination is comming soon

    Nothing to be done ?!

     
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  • Currently Being Moderated
    Jun 22, 2011 9:11 AM   in reply to miomiu

    I also have HP EliteBook 8540w WIN 7 x64 with a Quadro FX 880M and was getting the same driver crash problem reported in this thread when scrolling pages with multiple Acrobat files open.

     

    Disabling the 2D acceleration setting shown in one of the previous posts seems to have resolved (or at least masked) the issue for me.

     
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