I have a HP EliteBook 8540w WIN 7 x64 with a Quadro FX 880M card
Regularly my graphics card stops responding with the error message ,” Display driver stopped responding and has recovered. Display driver NVIDIA Windows Kernel Mode Driver, Version 261.28 stopped responding and has successfully recovered”
This usually happens when I am scrolling ( usually with the wheel on my mouse ) in Adobe Acrobat X ( 10.0.1 ) or Mozilla Firefox 4 ( although I suspect the Flash plug-in there ) where Firefox will then crash ( Acrobat doesn't usually crash )
I have spent far too much time searching forums and updating drivers running Windows / HP updates etc and would like some real technical input. I do suspect Adobe ( I have contacted NVIDIA and HP also ) I would hope someone have access to what is actually going on here.
This is example extra info from Windows log
Video hardware error
2/14/2011 3:31 PM
A problem with your video hardware caused Windows to stop working correctly.
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Extra information about the problem
OS Version: 6_1_7600
Service Pack: 0_0
Bucket ID: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Server information: e748fac4-7d1e-4372-b6f3-12d2da9d6318
I'm having the same problems with exactly the same setup.
I noticed however, that this happens only if I have more than one Adobe Acrobat X screen open.
P.S. Before this problem occured, I used to like firefox, now not anymore.
Thanks muchly for this - I downloaded the Verde Notebook Release 265 ( They're up to Version 267.76 now ). Seems to have done the trick - my usual invoke-crash methods don't seem to be working ( so far ).
Pity this doesn't show up in the Windows or HP update programs. Even the auto search on the Nvidia site still directs you to 261.28. Just enter the pertinent data in the pull down menus to be directed to the latest Verde driver
I also updated my Bios yesterday which shouldn't hurt
HP 8540w Drivers Page
What I get from windows event log:
Display driver nvlddmkm stopped responding and has successfully recovered.
Computer: my computer
If you need anything else, let me know.
Can you reply with your hardware details ( operating system, model number of the NVIDIA card) and what you were doing at the moment the driver failed?
Event 4101 errors are a known issue running certain NVIDIA hardware on Windows Vista and 7; it's not related to Adobe Reader and as far as I know, nobody's found a definitive fix for it yet - you should read this article from Microsoft about how to tweak the detection and recovery system, but disabling it completely is not advisable as the crash almost always indicates data loss. Letting it happen without checks can lead to all manner of strange effects, especially if you're using CUDA for non-graphical processing.
In general reply, if users are experiencing these types of crash it's notoriously difficult to reproduce them on test machines; so it's really helpful if you turn on Windows Error Reporting and let the thing crash a couple more times. The reports dispatched by WER go not only to Microsoft, but to the hardware and software vendors whose products are involved; it's the only way they can see the exact nature of the bug and engineer a fix.
The problem occurs generally when I have 2 or more pdf's opened (so I have 2 or more windows open) and start scrolling in one of them.
I also noticed that the error seems to occur more often when:
- I scroll fast
- have 'big' files open ( +2MB)
Hardware details: (source, system information windows)
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
System Manufacturer Hewlett-Packard
System Model HP EliteBook 8540w
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, 1600 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68CVD Ver. F.0C, 15-10-2010
SMBIOS Version 2.6
Name NVIDIA Quadro FX 880M
PNP Device ID PCI\VEN_10DE&DEV_0A3C&SUBSYS_1521103C&REV_A2\4&C64103&0&0018
Adapter Type Quadro FX 880M, NVIDIA compatible
Adapter Description NVIDIA Quadro FX 880M
Adapter RAM 1,00 GB (1.073.741.824 bytes)
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um ,nvwgf2um
Driver Version 220.127.116.1176
INF File oem53.inf (Section014 section)
Driver c:\windows\system32\drivers\nvlddmkm.sys (18.104.22.16876, 12,36 MB (12.963.176 bytes), 5-4-2011 9:03)
A friend of mine having the same model and setup also has the problem. I'm student Aerospace engineering at Delft University of Technology and this model is currently sold in the DUT's high end laptop. A lot of people have them and so I'm a little bit surprised that no-one has heard of the problem yet.
I'm running into this exact issue on my HP EliteBook 8540w with the Quadro FX 880M (driver version 266.58). When I open more than one Adobe PDF file and scroll, the driver crashes. Just noticed there's a 267.76 driver version on the NVIDIA site, I'll give this a shot.
Display driver stopped responding and has recovered.
Display driver nvidia windows kernel mode driver, version 266.58 stopped responding and has successfully recovered.
At one point someone suggested getting rid of Adobe AIR - this is still uninstalled on my machine and am not seeing the crash ( at the moment - watch this space . . . ). Link to the discussion on the Nvidia forums http://forums.nvidia.com/index.php?showtopic=196429. There's a good link to a test pdf which has repeatable 'invoke-crash' properties
Might work. Any of you already seen this post from HP?
The symptoms of the described problem are the same, however, HP says the power management is the problem.
I'm really sorry I can't make mine crash anymore ( there's famous last words ) . . . I am trying!
You reminded me of something else I played with . . . in the Power Options -> Advanced Settings I changed the PCI Express -> Link State Power Management - > Plugged in to OFF ( from Maximum power savings ) . But have just tried putting it back but still didn't crash, sorry! I probably fiddled with something else too but can't remember what - I am intrigued now to find the magic button!
Good work Hakz0r. Go Team!! Happy Scrolling everyone
Am not opening anymore worm cans but I hadn't turned off 2D Acceleration and still seems to be OK, but 'things that go away by themselves come back by themselves'! So I know which button I'll be pressing next
Cry out for solutions !
I'm running into the same issue on my HP EliteBook 8540w Quadro FX 880 [driver 266.58] and now 270.61, my display driver Nvidia Windows Kernel mode driver stopped responding and has successfully recovered :||
I'm a student
I have to work in Solidworks , Archicad, Artantis...3D stuff, stiff examination is comming soon
Nothing to be done ?!
I also have HP EliteBook 8540w WIN 7 x64 with a Quadro FX 880M and was getting the same driver crash problem reported in this thread when scrolling pages with multiple Acrobat files open.
Disabling the 2D acceleration setting shown in one of the previous posts seems to have resolved (or at least masked) the issue for me.