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D Brugge
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CS2 Works for one user, not for another

Apr 9, 2011 5:59 PM

A friend has started getting the dreded "An  error has been  detected with a required application library and the product cannot  continue. Please reinstall the application."

 

I've found this problem listed a number of times in the forums, but none of them seem to have a solution.

 

He is on a Window 7Pro machine running 64-bit.

 

Reinstalling does not fix the problem and customer support will no longer help with a CS2 application.

 

He has compared the  C:\Users\Username\AppData folders between the primary user and the  others, but not clear which folder he should delete. Most  reference a specific applicaiton (like InDesign, Illustrator, PhotoShop,  etc) and this problem happens for every CS2 app.

He's considering backing up the whole  disk, then delete the user's profile, and then re-create it, and then  put back the documents, email, contacts, bookmarks, etc.  That's a  fair amount of trouble, but it should work. 

Can anyone suggest an easier way?

345 Views   2 Replies   Latest reply: D Brugge, Apr 10, 2011 11:40 AM
 
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  • Bob Levine
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    1. Bob Levine,
    Apr 10, 2011 6:56 AM   in reply to D Brugge
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    Sorry, but even that is not guaranteed to work. CS2 is unsupported under Windows 7 and using it on a 64 bit machine adds a whole new level of complexity. It's time for your friend to upgrade. Troubleshooting this installation will be nothing but an excercise in futility.

     

    It's also worth noting that CS2 is the earliest version eligible for upgrade pricing. You can save a few bucks along with free shipping on Amazon: http://amzn.to/h0SwTa

     

    Your (and your friend's) call of course. But if really wants to stick with CS2 he should roll back to XP SP2. Anything later than that is a crapshoot.

     

    Bob

     
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  • D Brugge
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    2. D Brugge,
    Apr 10, 2011 11:40 AM   in reply to Bob Levine
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    Thanks Bob.

     

    This is what I suspected although I forgot about CS2 and Windows 7 compatability. He has other users on his machine that are not experiencing any problems with any suite programs when they log on, only his profile.

     

    I had recomended that he upgrade but also advised him to try creating a new profile first. It's a realativly painless thing to do, and it certainnly won't hurt to try.

     

    Thanks again for your input.

     
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