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IsleofGough
IsleofGough
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No email contact for adobe store

Apr 13, 2011 7:44 PM

I called Adobe Store and ordered Acrobat Professional. I gave my address. My address at the store is correct, but they shipped to the wrong address in the wrong state. After 30 min on the phone with no answer, I tried to contact them by email. The store no longer has email contact. Who, other than bbb.org, can I contact to get the expensive item I paid for? Adobe used to be a responsive company. I guess this is a sign of the times.

424 Views   2 Replies   Latest reply: Javier-S, May 10, 2011 8:08 AM
 
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  • IsleofGough
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    1. IsleofGough,
    Apr 14, 2011 11:13 AM   in reply to IsleofGough
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    For others: Adobe chat does not help. They give wrong phone numbers and say only

    help is by phone. Four unsuccessful calls with over 30 min wait time so far....

     

    A year ago they gave email and support message contact methods.

     
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  • Javier-S
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    2. Javier-S,
    May 10, 2011 8:08 AM   in reply to IsleofGough
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    I totally agree with it.  2 hours waiting for an answer on the telephone?  No email support?  What kind of service is this?

     


    I bought a licensing upgrade plan but the serial numbers do not show up.  Nobody to contact.  It's very disappointing.
     
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