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ereinoehl
Currently Being Moderated

When launching InDesign CS4, getting CS4 has stopped working

Apr 19, 2011 6:32 AM

When I check the application event viewer,

 

Log Name:      Application
Source:        Application Error
Date:          4/19/2011 9:30:13 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      .casto.local
Description:
Faulting application name: InDesign.exe, version: 6.0.0.352, time stamp: 0x48bf8dab
Faulting module name: AGM.dll, version: 4.19.26.1744, time stamp: 0x48b60248
Exception code: 0xc0000005
Fault offset: 0x00244fc5
Faulting process id: 0x1784
Faulting application start time: 0x01cbfe95e76be0a9
Faulting application path: C:\Program Files\Adobe\Adobe InDesign CS4\InDesign.exe
Faulting module path: C:\Program Files\Adobe\Adobe InDesign CS4\AGM.dll
Report Id: 274a3009-6a89-11e0-981e-000ffec30344
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-04-19T13:30:13.000000000Z" />
    <EventRecordID>2740</EventRecordID>
    <Channel>Application</Channel>
    <Computer>natws-pshah.casto.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>InDesign.exe</Data>
    <Data>6.0.0.352</Data>
    <Data>48bf8dab</Data>
    <Data>AGM.dll</Data>
    <Data>4.19.26.1744</Data>
    <Data>48b60248</Data>
    <Data>c0000005</Data>
    <Data>00244fc5</Data>
    <Data>1784</Data>
    <Data>01cbfe95e76be0a9</Data>
    <Data>C:\Program Files\Adobe\Adobe InDesign CS4\InDesign.exe</Data>
    <Data>C:\Program Files\Adobe\Adobe InDesign CS4\AGM.dll</Data>
    <Data>274a3009-6a89-11e0-981e-000ffec30344</Data>
  </EventData>
</Event>

 

This is a new install of CS4 on a new workstation running Windows 7 32bit.  All other parts of CS4 work ok.

 
Replies
  • Currently Being Moderated
    Apr 19, 2011 8:13 AM   in reply to ereinoehl

    The very first thing you need to do is download and install the 6.0.6 patch.

     
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  • Currently Being Moderated
    Jan 24, 2013 10:01 PM   in reply to Peter Spier

    HI Peter

    Where can i get the 6.06 patch for InDesign. I Tried Adobe, but they referred me back to Google.  No support for older versions.

     
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  • Currently Being Moderated
    Jan 25, 2013 3:15 AM   in reply to rajun69
     
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  • Currently Being Moderated
    Jan 25, 2013 4:11 PM   in reply to Peter Spier

    HI Peter

     

    Thank you so much for this link.  I tried installing it but it seems that I already have the patch installed.

     

    I am having a problem launching both InDesign and Illustrator for CS4 but get the error message below when I launch the program.

     

    Do you have any suggestions on this please?

     

     

     

    I am using Win7 32bit.  I have not installed Adobe Acrobat or Photoshop from CS4 as I am using that from the Adobe eLearning Suite 2.5

     

    Would appreciate any help if you have the time.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Thanking you

     

    Rajesh

     
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  • Currently Being Moderated
    Jan 26, 2013 5:54 AM   in reply to rajun69

    No error message....

     

    Startup problems in ID are sometimes caused by SING, and Windows error reporting doesn't tell us much useful so we have to guess. Try SING Removal

     
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  • Currently Being Moderated
    Jan 26, 2013 4:16 PM   in reply to Peter Spier

    Thanks again Peter

     

     

     

    I tried both options but unfortunately the problem still persists.  I am unable to get into ID – it crashes while launching.

     

     

     

    Do you have any suggestions that I can explore – Please let me know.

     

     

     

    Thanking you

     

    Rajesh

     
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  • Currently Being Moderated
    Jan 26, 2013 4:21 PM   in reply to rajun69

    Make sure you empty the InDesign Recovery folder in your user profile, the try launching again, just to be sure you don't have corrupt recovery data casuing an issue. If it still crashes, it could be a font problem, so see Troubleshoot font problems | Windows

     
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  • Currently Being Moderated
    Jan 26, 2013 5:48 PM   in reply to Peter Spier

    HI Peter

     

    Thx again.  That also doesn’t seem to have resolved the issue.  Please note that this is a new re-install.  I didn’t use ID much on my previous installs but will need to  in my new role.  So I wanted to spend the weekend learning more about it through the Tutorials. 

     

    ·         Could the eLEarning Suite 2.5 be in conflict?

     

    o   I am using Cp, Acrobat and Ps from the eLearning Suite.

     

    ·         I looked at the other programs installed from CS4:

     

    o   FW, DW, and Fl  are working.

     

    o   Ai – gives me the following message: “Error Loading plugins. ScriptingSupport.aip”  Once Ai is launched it display the message “Adobe has detected that the application Ai CS4 has unexpectedly quit.”

     

    o   ID – crashes with the error message : “Adobe InDesign has stopped working”

     

     

     

    Thx

     

     

     
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  • Currently Being Moderated
    Jan 26, 2013 5:58 PM   in reply to rajun69

    I don't think the other programs are an issue. At this point maybe you should uninstall, run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and reinstall.

     
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  • Currently Being Moderated
    Jan 26, 2013 11:32 PM   in reply to Peter Spier

    Hi Peter

     

     

     

    Thx again.  I followed your previous suggestions.  I still have the same issues as per previous posting.

     

    I also have the latest patch installed as you suggested as well as deleted the contents of the Recovery folder. 

     

     

     

    Hope you have another suggestion. 

     

     

     

    Thanking you

     

     

     
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  • Currently Being Moderated
    Jan 27, 2013 1:55 AM   in reply to rajun69

    Does it work if you create and log into a new user account?

     

    Do you use a font manager? Any other third-party plugins?

     

    Does it work if  you run MSConfig and turn off all non-essential startup programs, including virus and malware scanners, itunes, messengers, and browser toolbars/helpers?

     
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  • Currently Being Moderated
    Jan 27, 2013 4:59 PM   in reply to Peter Spier

    Hi Peter

     

     

     

    Thanks again

     

    ·         I actually tried the alternate user option yesterday (used the Administrator user account even though my user is also an Administrator), that didn’t work.

     

    ·         I don’t use a font manager nor do I have any third party plugins.

     

    ·         I disabled all programs at start-up – restarted the PC and that also didn’t help.

     

     

     

    Hoping you still have some options in your toolbox….can you suggest anything else?

     

    Is there a way to get Adobe involved in this?

     

     

     

    Thanking you once again for your support

     

     

     
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  • Currently Being Moderated
    Jan 28, 2013 6:35 AM   in reply to rajun69

    Adobe no longer offers free support for CS4 -- they send you here, or you can pay.

     

    I'm out of ideas at the moment, though the new user test should be done with a brand new, never before existed account.

     
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  • Currently Being Moderated
    Jan 29, 2013 2:20 AM   in reply to Peter Spier

    HI Peter

     

     

     

    I created a new user account setup as an Administrator well.  The error is replicated.

     

     

     

    Please let me know if you have another suggestion

     

     

     

    Thanking you again

     

     

     
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  • Currently Being Moderated
    Jan 29, 2013 2:51 AM   in reply to rajun69

    I'm afraid I don't have any other new ideas. I know other users have encountered problems using CS4 on Win7, though it seems to be fine here. I guess maybe you could try uninstalling, running the clean tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) then logging in on the system Administrator account, run MSconfig to temporarily turn off all non-essential startups and services, like anti-virus, iTunes, instant messengers, browser helpers and toolbars and so forth, then reinstall. Run MSconfig again after to restore normal startup.

     
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  • Currently Being Moderated
    Jan 29, 2013 11:36 PM   in reply to Peter Spier

    Thx again Peter for your time and effort.

     

     

     

    Best regards

     

     

     
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