Skip navigation
Currently Being Moderated

Installing TCS3 Errors

Apr 21, 2011 7:54 AM

I'm installing the TCS3 Upgrade and am getting errors when trying to install Acrobat X. The install stops with an Exit Code 6 error stating we don't have the 64 bit versions installed, then the Acrobat Payload failure. Any suggestions as to how we can get past this?

 

Thanks,

Will

 

 

Exit Code: 6


-------------------------------------- Summary --------------------------------------


- 0 fatal error(s), 4 error(s), 7 warning(s)


WARNING: The payload: Adobe Photoshop CS5 Core  {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} requires a UI parent with following specification:

Family: Photoshop

ProductName: Adobe Photoshop CS5 Core_x64

This parent relationship is not satisfied, because this payload is not present in this session.


WARNING: The payload with AdobeCode:  {8E355243-1A34-4EE8-A743-C166E68CF5C0} has recommended dependency on:


WARNING:  Family: Adobe Web Suite CS5


WARNING:  ProductName: Adobe Media Encoder CS5 X64


WARNING:  MinVersion: 0.0.0.0


WARNING:  This dependency is not satisfied, because this payload is x64 and is not supported on this machine.


WARNING:  Removing this payload from the dependency list.


ERROR: Error 2753.The File 'trialencoder.dll.70DBED24_B579_40CB_AB0B_F1221A3E9EC5' is not marked for installation.


ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 2753.The File 'trialencoder.dll.70DBED24_B579_40CB_AB0B_F1221A3E9EC5' is not marked for installation.


ERROR: The following payload errors were found during install:


ERROR:  - Acrobat Professional: Install failed


---------------------------------------------------------------------- ---------------

 
Replies
  • Currently Being Moderated
    Apr 26, 2011 11:18 PM   in reply to Wkugelman

    Hi,

     

    how do you install TCS3 Upgrade? From DVD or thru a build as an Enterprise Deployment?

    However, if Acrobat X Pro or older is installed the setup (or msi) cannot install Acrobat X Pro.

    Please deinstall older Acrobat at first.

     

    - Maike

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points