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"The application was unable to start correctly (0xC000007B)"

Dec 12, 2012 5:57 PM

Bear w/ me...the beginning is a bit long...

 

My old computer died a slow, painful death. I finally could not stand the constant crashes and recoveries, so I sprung for a new, triple-nasty, double-hang-down Win 7 box. I had a legal copy of LR 3.3 on the old computer along with LOTS of other stuff...I pulled the old C: drive out and installed it in the new box. All my LR catalogs and pix were in the F: drive on the old box, but I was unsuccessful at moving that drive over...it caused the new BIOS or OS to crash after POST (with some strange video ramifications), so I had a guy copy that stuff to a folder in the C: drive. I'll get a new drive and transfer it over later.

 

The new box is running Win 7 Home Premium 64-bit on a Core i7-2600K 3.4 GHz quad-core processor. I think that the 64-bit version of LR 3.4 is failing...but not sure?

 

During the time I'm futzing with the computers, Adobe releases 3.4.

 

My problem is how to get LR 3.4 installed on my new box?

 

I've got my Serial number (but never got far enough to use it). I've tried to download 3.4 twice, using Chrome and IE. It appears to work. I install it...appears to work. I try to launch it...get an error:

 

"The application was unable to start correctly (0xC000007B)"

 

I tried calling Adobe, but the call never went through. I've searched a dozen sites for some help but all I found was some cryptic stuff about:

 

"Go to the CS5 LICENCE RECOVERY folder then the DLL FILE folder and then copy the original 32/64/both dll files and paste and replace the ones in

the Adobe programe directory."

 

Is that English? ;-)

 

Another site suggested substituting amtlib.dll for amtlib64.dll, then renaming it to be amtlib.dll. I looked for these files and only found a amtlib.dll associated with PSE9...none related to LR3.4! Looked on both the new and old boot drives. NADA!

 

I'd love some help...

 

TIA

 

Message title was edited by: Brett N

 
Replies
  • Currently Being Moderated
    May 4, 2011 10:56 PM   in reply to chuxterchuxter

    Sorry I can't help more (Mac user) but do suggest you ask at Lightroomforums.net where there are some gurus with PC in depth knowledge.

     
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  • Victoria Bampton
    5,302 posts
    Apr 1, 2008
    Currently Being Moderated
    May 7, 2011 2:37 AM   in reply to chuxterchuxter

    It didn't like the referrer name because he's KiwiGeoff on Lightroom Forums.  There's no human approval procedure, you'll be pleased to know, just a check through later.

     

    And thanks to your report we've completely reworked the registration page, so further registrations shouldn't have the same problem.  Thanks for letting us know!

     
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  • Victoria Bampton
    5,302 posts
    Apr 1, 2008
    Currently Being Moderated
    May 7, 2011 8:19 AM   in reply to chuxterchuxter

    chuxterchuxter wrote:

    I only notice one issue: You haven't asked the bearer of bad news to check your work. :-0

     

    Funnily enough, I was just thinking the same.  If you're up for testing, I'd love to get your feedback.

     
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  • Currently Being Moderated
    May 9, 2011 12:24 PM   in reply to chuxterchuxter

    Chuxter, there is nothing new on Lrforums, can you illuminate us please. Thanks.

     
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  • Currently Being Moderated
    May 11, 2011 1:35 AM   in reply to chuxterchuxter

    Chuxter has fixed the issue by reinstalling his OS.

     
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  • Currently Being Moderated
    Aug 5, 2011 4:35 AM   in reply to chuxterchuxter

    I had a similar problem on my machine which drove me nuts. After trying various registry cleaners, I got some helpful IT support from the supplier of my PC which provided the info below which solved the 0xc000007b error.

    First I unistalled the CS5 suite using the following products - http://www.adobe.com/support/contact/cscleanertool.html
    Secondly I ran the sfc /scannow scan listed below which fixed several errors on my machine
    Thirdly, I restarted my machine and re-installed the suite   (its worth a try and you have nothing to lose since it saved me from installing the OS from scratch)


    About - sfc /scannow

     

    http://support.microsoft.com/kb/929833
    1.Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    2.Type the following command, and then press ENTER:

    sfc /scannow

    The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

     
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  • Currently Being Moderated
    Dec 20, 2012 2:04 PM   in reply to chuxterchuxter

    Based on user suggestions and feedback we have updated our documentation on this issue with some new solutions.

     

    http://helpx.adobe.com/lightroom/kb/error-unable-start-correctly-0xc00 007b.html

     

    We are locking this thread. If you have more questions or still are seeing the error, please continue the discussion on this thread: http://forums.adobe.com/message/4836005

     
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