Trouble installing the Technical Communications 3.0 Trial

[cdw100]

I am getting the following message when trying to install the Technical Communications Suite 3.0 trial download:

Please close all of the following applications to continue:

·         RSO3MiddleTierService.exe

·         RSO3Server.exe

I am stopped at this point and nothing is installed.

I currently have a licensed copy of the Tech Com Suite 2.0 installed and am waiting the 3.0 version to be shipped. The Trial copy is just a temporary fix.

Thanks in advance for your help.

[Guest]

Hi cdw100

In order to continue installation all you have to do is open the Windows Task Manager -> go to the 'Processes' tab -> Select the process RSO3MiddleTierService.exe -> click on 'End Process'. Similarly for RSO3Server.exe

Then you can resume the installation process.

Hope this helps.

[cdw100]

This worked. I thank you as I would never have figured out this solution on my own.

[cdw100]

that solution worked! Thank you.