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Trouble installing the Technical Communications 3.0 Trial

May 10, 2011 5:18 PM

I am getting the following message when trying to install the Technical Communications Suite 3.0 trial download:


Please close all of the following applications to continue:

·         RSO3MiddleTierService.exe

·         RSO3Server.exe


I am stopped at this point and nothing is installed.


I currently have a licensed copy of the Tech Com Suite 2.0 installed and am waiting the 3.0 version to be shipped. The Trial copy is just a temporary fix.


Thanks in advance for your help.

  • Currently Being Moderated
    May 10, 2011 10:20 PM   in reply to cdw100

    Hi cdw100


    In order to continue installation all you have to do is open the Windows Task Manager -> go to the 'Processes' tab -> Select the process RSO3MiddleTierService.exe -> click on 'End Process'. Similarly for RSO3Server.exe


    Then you can resume the installation process.


    Hope this helps.

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