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AnthonyIN
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Premiere Elements 9 - Import quicktime problem

May 13, 2011 8:01 PM

I am having trouble importing a video file into PE9. I get an error message that says "Add media failure. The importer reported a generic error."

 

The file is a quicktime movie (.mov)

It is 2.53 MB

The image was generated by an ultrasound machine. It should not have any kind of copyright protection or anything like that on it.

The width is 640, height 480

Data/bit rate is 4246kbps

Frame rate 43 fps

 

Would appreciate any help or ideas how to make this work.

1133 Views   5 Replies   Latest reply: AnthonyIN, May 14, 2011 4:40 PM
 
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  • nealeh
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    1. nealeh,
    May 14, 2011 3:48 AM   in reply to AnthonyIN
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    What Project Preset did you choose for your project? You might also find some helpful information here: PrE Hanging, or Crashing - Some Tips

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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  • John T Smith
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    2. John T Smith,
    May 14, 2011 7:40 AM   in reply to AnthonyIN
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    1-does Quicktime play the file?

     

    2-do you have Quicktime Pro so you may convert to DV AVI?

     
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  • Bill Hunt
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    3. Bill Hunt,
    May 14, 2011 7:45 AM   in reply to AnthonyIN
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    MOV is but a wrapper, and can contain a lot of different CODEC's, some not available for a PC. QT Pro has a pretty good Properties function (Ctrl+J), that should be able to tell you what CODEC is used. This ARTICLE will give you a bit more info.

     

    So long as the CODEC used can be added to your computer, John T's suggestion to get QT Pro and use it as a converter is a good one.

     

    What platform are you on? What is your OS?

     

    Good luck,

     

    Hunt

     
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  • Steve Grisetti
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    4. Steve Grisetti,
    May 14, 2011 8:19 AM   in reply to Bill Hunt
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    I'm with Bill.

     

    MOVs, like AVIs, can use any of hundreds of compression systems (codecs) to create their files. Many of these codecs are incompatible with Premiere Elements.

     

    There's a good chance your ultrasound machine is using a codec that will not work in this program.

     

    Using Quicktime Pro ($29 from Apple) to convert it to a DV-AVI will resolve the issue.

     
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  • AnthonyIN
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    5. AnthonyIN,
    May 14, 2011 4:40 PM   in reply to AnthonyIN
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    Helpful replies.

     

    Actually, I didn't need QT Pro. This is a new computer I had not been using for many things, and I never had installed Quicktime at all.

     

    Working now!

     

    Thanks for the tips.

     
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