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ftwsyl
Currently Being Moderated

CAN'T DOWNLOAD SOME PDF FILES

May 14, 2011 2:46 PM

I'm using Windows 7 Home Premium, IE 9 and Reader X - 10.0.1.  (Even though I see there is a 10.0.2 and 10.0.3, latest NOT on Adobe site.)

 

Do not see Reader X in the list of add-ons.  Told to uninstall X and reinstall which I did.  Still not in list of add-ons.

 

Secondly, I can go all over the internet and download PDF files without a problem.  BUT, on certain sites, like banking/credit card sites, I cannot download PDF files; just get a blank screen or no response to clicking on the PDF icon on the website.

 

I don't know where to go to find the answers to these problems.  My ISP provider??  Microsoft??  McAfee Antivirus??  Can't find the answers in Adobe.  Tried all suggestions I could find without results.

 

Someone out there must have the answers.  Please help!

 
Replies
  • Currently Being Moderated
    May 14, 2011 9:42 PM   in reply to ftwsyl

    The first thing I would go and check with the support staff of these banking/credit card sites that don't let you download their PDF docs.

     
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    May 16, 2011 7:45 AM   in reply to ftwsyl

    I have the same problem. W7 64bit Home Premium, Adobe 10.0.1, IE8 (also tried IE9). Cannot see or download the monthly statements from banking or credit card sites. The Adobe support-suggested "repair" did not help. I noticed this problem months ago. Seen other forums listing this same problem, but no solution.

     

    I have to go to my 10 year old sloooowwww  XP computer to get these statements.

     
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  • Currently Being Moderated
    May 16, 2011 8:21 AM   in reply to bls0516

    Try going to edit>Preferences>General>Application startup and disable "Enable protected mode at startup." See if that clears it up.

     
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    May 16, 2011 8:34 AM   in reply to ~graffiti

    thanks graffiti, but that box is already unchecked (disabled). Did not seem to make a difference for me.

     
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    May 16, 2011 9:54 AM   in reply to ftwsyl

    It won't help so much, but I experience the same issue (I think).

     

    Under Firefox (both v3.5 and 4), when I click a link to a PDF file, Adobe Reader X plugin starts and I see a progress bar (blue bar, dark grey background). When the download is completed I get... nothing. The window remains blank.

     

    This is not 100% reproductible, but this is what I get most of the time.

     
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    May 17, 2011 6:39 AM   in reply to ftwsyl

    Somewhere I saw a post suggesting that Reader X may not be totally compatible with the 64bit version of Windows. The suggestion was to install W7 x32 bit. I did NOT try that solution.

     
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  • Currently Being Moderated
    May 19, 2011 2:16 PM   in reply to ftwsyl

    I've started having the same problems with IE9 and this is what I found on adobe's site. I've started

    using the Google Chrome to download my PDF's with no problems.

     

    "... Microsoft Internet Explorer 9 was released after development for Adobe Reader X was complete. While we made every effort to anticipate the way the final release version of IE9 would behave, our PDF viewer plugin is not yet compatible with IE9. This is being worked on by our engineering department. In the interim, when trying to open a PDF file from the browser, save it locally to your computer and open it directly in Adobe Reader.

    Moving forward, please continue to install updates to Adobe Reader X as they become available.  When this issue has been resolved, it will be pushed via an update.


    Thank you,

    David

    Acrobat Community Manager

    Adobe Systems"

     
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  • Currently Being Moderated
    May 20, 2011 7:39 AM   in reply to ftwsyl

    I could not get pdf statements from my bank or credit card using IE8 or IE9. After seeing Walt's post about using Chrome, I tried it. I may become a Chrome fan. Seems to work well, the pdf's all open, fairly easy to learn. So far no glitches or hangups.

     
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  • Currently Being Moderated
    Jul 20, 2011 5:37 AM   in reply to ftwsyl

    It's not Adobe as I use Foxit and have the same problem. Adobe reader is not even on the computer. I can download some PDFs and not others. It's either IE or the way the PDFs are named. Google Chrome is not likely to be part of the issue as it has its own PDF reader pre installed and uses that.

     
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