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Hi,

My experience with the 10.3 update had to do with FireFox 4 (and other say Chrome does he same thing!

I installed the 10.3 update and then could only see a white (or in a few cases, black) spot where the video was supposed to be. I was able to hear the audio and click the place where the video was supposed to be and pause it. It was weird! even YouTube video and other content that used Flash Player could not be seen. I either had to logon to my old computer (which I know has a virus and Trojan, so I thought it went through the network to my new computer.

After 4-5 days of trying to find a virus, trojan, bug, etc., I finally went to this forum and found out thatt there were many peole with the same problem, helping me realize it wasn't my computer, it was the update!

Any information as to when 10.3 willl be fixed so this doesn't happen would be greatly appreciated!

Thanks,

Tim

Chris,

I disabled and at first, it seemed to work.  went to www.azcardinals.com, started a video, maxed the window then reduced it and the problem seems to be back.  when i open a new browser, it seems to work at first.  some sites seem ok but this one i found to have issues.

Bob

What about this?

2 PC:

1 - Old desktop amd athlon x2 cpu, vga radeon hd4830 (win 7 x32)

2 - New Dell notebook intel i5 cpu, vga intel hd 3000, nvidia gt525m (win 7 x32)

IE9 (software rendering unchecked) -> Newest flash player version 10.3.181.14 -> youtube -> right mouse click -> "show video info" -> "accelerated video rendering" only if I press Full screen before flash starts. If after only show "undefined" or "software" video  rendering.

With  "accelerated video rendering" in Full screen press esc, again Full screen checking "show video info" only  "undefined" or "software" video  rendering. WHY?

With new Dell notebook Optimus technology work, when flash starts, nvidia gpu ON.

The same thing happening and with Opera 11.10.

The same behavior on the two systems. Dell IE9, old AMD PC with IE9 and Opera.

"Accelerated" only in "Full screen" if lucky to press fast button "Full screen".

Something wrong is with stage video technology ?

Maybe behavior "content is being displayed in the upper left corner of the screen" is affected by this  "stage video technology" behavior?

Full Accelerated   http://www.ipix.lt/images/50072108.jpg

Undefined            http://www.ipix.lt/images/79758746.jpg

Full Undefined     http://www.ipix.lt/images/67547272.jpg

To view full size images right mouse click on image link and open in new tab.

Allbrave: please start your own topic, and give all information about your environment - operating system & version, browser & version, and the full Flash Player version you have.

Also describe exactly what you are seeing when you try to view a video; "not working" means nothing.

FOR THOSE RUNNING IE9 ON WINDOWS 7 AND HAVE INSTALLED THE AUTOMATIC UPDATE FOR ADOBE FLASH PLAYER 10.3 - TAKE THE FOLLOWING STEPS:

Open IE9 Browser window > Click on "Tools" > Click on "Internet Options" > Selct the "Advanced" Tab > Turn on/Click the "Use software rendering instead of GPU rendering" > Click "Apply" > Click "OK" > Shut down and then restart your IE9 browser.

THIS WILL BE A TEMPORARY FIX FOR ANY ISSUES YOU MAY HAVE WITH THE CONSTANT FLOOD OF FLASHING ADS AND THE LIKE UNTIL A PATCH IS MADE AVAILABLE FOR THIS UPDATE.

OTHER QUICK FIXES WOULD INCLUDE:

1) UN-INSTALLING 10.3 AND RE-DOWNLOADING AND INSTALLING 10.2 FOR THE TIME BEING. **BE SURE TO AVOID RE-INSTALLING THE AUTOMATIC UPDATE OF 10.3 AGAIN**

2) DOWNLOADING AND INSTALLING "MOZILLA FIREFOX" AND USING IT AS YOUR WEB BROWSER!!

Following the suggestion in step #4 worked for me.

.

Lenovo T410 laptop running Win7 Pro SP1 x64, IE9 32-bit, with Intel HD Graphics driver version 8.15.10.2312 (02/22/2011)

Thanks for the update, Chris.

I've just sent you an email regarding testing.

They are working on the patch and they said it will be out next week....try using Mozilla Firefox for now until the patch comes out....you will know when the patch is ready because you will get the automatic update alert again....but this time we hope it will work

Sent from my Samsung Epic™ 4G

Thanks Chris.  Will try to keep up while in Europe and look to see if you still need people to test when I get back.

Bob

EUREKA .That worked!! .It does seem to slow the system down a little, but it's way better than that flashing around the screen all the time .Thank You .You f genius

I may be just a little impatent now that it is working properly .But thats me .Allso my hot key volume control isn't working .But that may be totally unrelated.I did have to uninstall Adobe F P and restore from backup files .And that allways causes some glitches wich I will have to fix .Thanks for keeping me in the loop .I will look forward to a permanent solution to our problem. Steven H Anderson.

I had gone back to ver 10.2 when this problem surfaced.  When I got the patched file to test late yesterday, I used the uninstall program Chris linked to in his opening post and uinstalled ver FP 10.2.  I rebooted the PC and installed the patched version of FP 10.3.  Both steps went smoothly, no errors or problems.

My laptop has dedicated volume/mute buttons and those are still working.  So far, I have not experienced any "new" problems with the patched FP 10.3.

Message was edited by: nikki605 - fixed typo.

I don't know that I "had" to uninstall FP10.2 first, I just decided to uninstall it to avoid any possible "over the top" installation problems.  I was going for as clean an install as possible for the new FP 10.3.

I just came upon this forum and I'm happy that I did!  For

the past few days I've been having the same problem with FP

10.3 and IE9 flashing all over my screen.  I have a brand new computer and didn't have a clue how to resolve this problem.  I uninstalled and reinstalled FP10.3 several times with no change.  Finally I took the advice from this forum and disabled hardware acceleration, closed IE9, and when I opened it again everything worked just fine.

Can someone tell me how I will know when there is a patch for the flashing problem so that I can enable hardware acceleration again?

Thanks for the help!

Thanks Nikki.... I'll keep an eye on it.

It's so nice to be able to see everything without all that flashing going on!

chris.campbell wrote:

 

Hi Tim,

Does it make any difference if you disable hardware acceleration via step one on this help page?  Would you mind sending me (ccampbel@adobe.com) a copy of your dxdiag report and a sample URL so I can forward them off to our video team for further review?

 

Thanks,

Chris

Chris,

Sorry, I have been really sick for the last week!

I did not see your message before I restored my computer to an earlier dat, before I installed the 10.3 update. I wish I would have, or maybe not, not sure how much 'hardware acceleration' affects the browser/internet/computer.

I know there are many other people with the same problem when using FireFox 4, so I imagine by now you have the information you were asking for.

Once again, sorry I wasn't able to help!

Tim

P.S. Sice you disabled the 10.3 automatic update does that mean when we see it the issue will be fixed? If so, will it tell us which browsers it will work for or will it not be released until all issues are fixed?

In case you (Adobe staff) are still looking for information and status reports that may help in solving this issue, here is what I have encountered:

My mother was actually the one to start experiencing this problem, and asked me to come look it over for her. We both had IE9, and the same versions of Adobe Flash and everything else. I couldn't figure out for the life of me why she was having this issue and I wasn't. Turns out, our hardware differences are the cause. You mentioned that this happens with Intel HD graphics, which is exactly what she has in this computer. My computer has a higher end hardware set, and I don't have this problem. The symptoms I've seen on here are just like those described by others; flash-based ads, menus, video screens etc. would all move to the upper left corner and I couldn't interact with them.

Luckily my searches finally led me to this forum post. Based on your advise, I tried to update her drivers for the Intel HD Graphics. When I downloaded the version you suggest above, directly from the Intel website, it said a later version was already installed on this computer. So, it would seem that at least in some cases, this issue does persist, even with Intel HD Graphics version 8.15.10.2361 or later.

However, I then tried your other suggestion, and checked the "use software rendering instead of GPU rendering" box in IE9's accelerated graphics menu. That has solved the problem for now, so it would seem you guys are on the right track. Thanks for the help! I hope this information is useful.

Since my computer is brand new, I assume that I have the latest update for the graphic card & don't want to play around with it.  But as I posted earlier, disabling the hardware acceleration in IE resolved the problem.  However, I definitely notice that IE is slower since I did that.  I guess I'll have to leave it that way until there is a permanent fix for FP.  Does anyone know how that is coming along?

I fixed mine by going to a restore point prior to the latest update.

Prototype4386, why don't you just disable the accelerated graphics.  It's a simple solution & when the fix is available, you can enable it again.