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Flash Player 10.3 and Internet Explorer 9 update and workarounds

May 31, 2011 2:22 PM

  Latest reply: Hitomi Kudo, Sep 22, 2011 6:15 PM
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  • Currently Being Moderated
    May 21, 2011 9:33 AM   in reply to stevenhanderson@gmail.com

    And I really must remember to use Spellchecker .Impatient not impatent

     
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  • Currently Being Moderated
    May 21, 2011 10:48 AM   in reply to stevenhanderson@gmail.com

    I had gone back to ver 10.2 when this problem surfaced.  When I got the patched file to test late yesterday, I used the uninstall program Chris linked to in his opening post and uinstalled ver FP 10.2.  I rebooted the PC and installed the patched version of FP 10.3.  Both steps went smoothly, no errors or problems.

     

    My laptop has dedicated volume/mute buttons and those are still working.  So far, I have not experienced any "new" problems with the patched FP 10.3.

     

    Message was edited by: nikki605 - fixed typo.

     
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  • Currently Being Moderated
    May 21, 2011 3:57 PM   in reply to nikki605

    That's good . I had to uninstall FP as well .I think the solution

    steveNjennifer suggested will hold until they can come up with a

    better one . I fixed the hot key volume control issue {my fault } I was

    disabling things to isolate the problem and forgot to enable it when I found

    that  not to be involved in the cause .  Thank's for your input ,it's good

    to know I am not alone in wrestling with with all this  technology.Steven H

    Anderson

     
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  • Currently Being Moderated
    May 21, 2011 4:15 PM   in reply to stevenhanderson@gmail.com

    I don't know that I "had" to uninstall FP10.2 first, I just decided to uninstall it to avoid any possible "over the top" installation problems.  I was going for as clean an install as possible for the new FP 10.3.

     
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  • Currently Being Moderated
    May 21, 2011 6:55 PM   in reply to Chris Campbell

    I clicked on your link to install flash player 10.2 and it did not install on my

    computer, what would the problem be. I attempted to install 10.2 and it will

    not install because it is not the latest version.

     
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  • Currently Being Moderated
    May 22, 2011 11:36 AM   in reply to Chris Campbell

    I just came upon this forum and I'm happy that I did!  For

    the past few days I've been having the same problem with FP

    10.3 and IE9 flashing all over my screen.  I have a brand new computer and didn't have a clue how to resolve this problem.  I uninstalled and reinstalled FP10.3 several times with no change.  Finally I took the advice from this forum and disabled hardware acceleration, closed IE9, and when I opened it again everything worked just fine.

    Can someone tell me how I will know when there is a patch for the flashing problem so that I can enable hardware acceleration again?

    Thanks for the help!

     
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  • Currently Being Moderated
    May 22, 2011 12:09 PM   in reply to night18k@aol.com

    Just keep watching this topic.  I'm sure Chris from Adobe will make a post here when a fix is released since he is the one who started the topic.

     
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  • Currently Being Moderated
    May 22, 2011 12:38 PM   in reply to nikki605

    Thanks Nikki.... I'll keep an eye on it.

    It's so nice to be able to see everything without all that flashing going on!

     
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  • Currently Being Moderated
    May 23, 2011 9:50 AM   in reply to Chris Campbell

    It's all well and good advising people to roll back flash player to a previous version, but that doesn't work, as  it says there is a newer version and refuses to download it, I have had to reinstall the latest version which has resulted in the accelerated  graphics tab being blocked in internet options. Is this your doing?  if so I don't think you should be meddling with the settings without first telling people as I use the GPU rendering in another programme and it is now unuseable Or is it another problem to be resolved?

    Anyway best of luck in sorting things, these things are sent to try us.   Steve.

     
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  • Currently Being Moderated
    May 23, 2011 7:55 AM   in reply to Chris Campbell

    chris.campbell wrote:

     

    Hi Tim,

    Does it make any difference if you disable hardware acceleration via step one on this help page?  Would you mind sending me (ccampbel@adobe.com) a copy of your dxdiag report and a sample URL so I can forward them off to our video team for further review?

     

    Thanks,

    Chris

     

    Chris,

     

    Sorry, I have been really sick for the last week!

     

    I did not see your message before I restored my computer to an earlier dat, before I installed the 10.3 update. I wish I would have, or maybe not, not sure how much 'hardware acceleration' affects the browser/internet/computer.

     

    I know there are many other people with the same problem when using FireFox 4, so I imagine by now you have the information you were asking for.


    Once again, sorry I wasn't able to help!

     

    Tim

     

    P.S. Sice you disabled the 10.3 automatic update does that mean when we see it the issue will be fixed? If so, will it tell us which browsers it will work for or will it not be released until all issues are fixed?

     
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  • Currently Being Moderated
    May 24, 2011 12:27 AM   in reply to Chris Campbell

    Hi Chris

     

    I had the same problems with the Flash Player 10.3 as described in this forum.

     

    So I uninstalled the Flash Player 10.3 again, updated the Intel HD Graphics driver first to version 8.15.10.2361 and reinstalled the Flash Player version  10.3.181.14 again. And now everything is fine, no more problems with Flash Player 10.3.

     

    Chris and all the other in this forum, thank you very much for your help.

     

    RSchelbert

     
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  • Currently Being Moderated
    May 24, 2011 1:20 AM   in reply to Chris Campbell

    In case you (Adobe staff) are still looking for information and status reports that may help in solving this issue, here is what I have encountered:

     

    My mother was actually the one to start experiencing this problem, and asked me to come look it over for her. We both had IE9, and the same versions of Adobe Flash and everything else. I couldn't figure out for the life of me why she was having this issue and I wasn't. Turns out, our hardware differences are the cause. You mentioned that this happens with Intel HD graphics, which is exactly what she has in this computer. My computer has a higher end hardware set, and I don't have this problem. The symptoms I've seen on here are just like those described by others; flash-based ads, menus, video screens etc. would all move to the upper left corner and I couldn't interact with them.

     

    Luckily my searches finally led me to this forum post. Based on your advise, I tried to update her drivers for the Intel HD Graphics. When I downloaded the version you suggest above, directly from the Intel website, it said a later version was already installed on this computer. So, it would seem that at least in some cases, this issue does persist, even with Intel HD Graphics version 8.15.10.2361 or later.

     

    However, I then tried your other suggestion, and checked the "use software rendering instead of GPU rendering" box in IE9's accelerated graphics menu. That has solved the problem for now, so it would seem you guys are on the right track. Thanks for the help! I hope this information is useful.

     
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  • Currently Being Moderated
    May 24, 2011 2:47 AM   in reply to Prototype4386

    Prototype4386-->>Luckily my searches finally led me to this forum post. Based on your advise, I tried to update her drivers for the Intel HD Graphics. When I downloaded the version you suggest above, directly from the Intel website, it said a later version was already installed on this computer. So, it would seem that at least in some cases, this issue does persist, even with Intel HD Graphics version 8.15.10.2361 or later.

     

    What was the version number that was already installed?

     
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  • Currently Being Moderated
    May 24, 2011 5:39 AM   in reply to Prototype4386

    Since my computer is brand new, I assume that I have the latest update for the graphic card & don't want to play around with it.  But as I posted earlier, disabling the hardware acceleration in IE resolved the problem.  However, I definitely notice that IE is slower since I did that.  I guess I'll have to leave it that way until there is a permanent fix for FP.  Does anyone know how that is coming along?

     
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  • Currently Being Moderated
    May 24, 2011 6:01 AM   in reply to night18k@aol.com

    I fixed mine by going to a restore point prior to downloading flash

    10.3 and it is working fine.

     
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  • Currently Being Moderated
    May 24, 2011 6:02 AM   in reply to Carl E. Myers Jr.

    I fixed mine by going to a restore point prior to the latest update.

     
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  • Currently Being Moderated
    May 24, 2011 10:20 AM   in reply to Carl E. Myers Jr.

    Actually, it would seem I was wrong. When I tried to install the latest driver last night, the wizard told me a later version was already installed. I don't remember the entire number sequence, but it said something about having version 8.8..... something. However, in an attempt to respond to Carl with the exact number, I got back on my mother's computer, and figured out how to open the Intel graphics properties window, and load up the information tab, where it says the currently installed version is 8.15.10.2279. I wonder why the wizard would detect a later version, which apparently doesn't exist? Hmm... I guess I'll try getting that latest version from their website again. I'll post again once it's installed and see if the Flash problems persist with the latest drivers and accelerated graphics.

     

     

    UPDATE -- Ok, this time when I tried to install the drivers, an error message popped up saying, "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit." So I guess HP computers (my mom's is an HP pavilion G17 series notebook, about a month old) are among the ones that Chris mentioned above, where the Intel drivers have to be obtained from HP themselves. Oh well, turning off the accelerated graphics works for now.

     

    Message was edited by: Prototype4386 - Update

     
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  • Currently Being Moderated
    May 24, 2011 11:15 AM   in reply to Prototype4386

    Prototype4386, why don't you just disable the accelerated graphics.  It's a simple solution & when the fix is available, you can enable it again.

     
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  • Currently Being Moderated
    May 24, 2011 11:18 AM   in reply to Prototype4386

    The generic Intel graphics driver will not install if there is any OEM graphics driver installed.  Though the driver is 5 months old(1/7/2011), it is probably the latest OEM driver you will find for this computer.  With the computer still in warranty, you will have to think twice before uninstalling the OEM graphics driver and installing a generic graphics driver.

     
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  • Currently Being Moderated
    May 24, 2011 12:17 PM   in reply to Carl E. Myers Jr.

    Thanks for the info Carl. I'm pretty darn good with computers, but I wasn't aware that an OEM graphics driver set would block out generic ones. That's useful stuff to know, and I always love to get a new tidbit of tech info stuffed into my brain.

     

    Nitesgold, I've already done just that, and it did indeed fix the problem. I was simply trying a different fix so that I could provide my results to Adobe, for informational purposes. Thanks for trying to help though.

     
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  • Currently Being Moderated
    May 24, 2011 12:25 PM   in reply to Chris Campbell

    Hi

     

    I was having problems with the adverts in hotmail and they were covering the folders on the left hand side whereas normally they are on the right and aren't a problem.

     

    After much annoyance I stumbled across this thread and just tried solution 2 and it appears to have worked. I am running Windows 7 and IE9.

     

    Thanks for the temporary solution!!

     
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  • Currently Being Moderated
    May 24, 2011 12:46 PM   in reply to kazit

    Which temporary solution did you use Kazit?

     
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  • Currently Being Moderated
    May 24, 2011 1:25 PM   in reply to Chris Campbell

    I started having exactly this problem late last week on three separate computers, all with Windose7 and IE 9.

    I just downloaded the test version of Flash 10.3, and it seems to have resolved the problem.

    Thanks.

     
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  • Currently Being Moderated
    May 24, 2011 2:25 PM   in reply to Chris Campbell

    Chris,

     

    I just wanted to report that the test file you sent me by email last Friday, has been working fine.

     

    Is there any good reason for me to download and install the new test version (10.3.181.15) or should I stay with the version you sent me?

     

    Thanks,

    Gary

     
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  • Currently Being Moderated
    May 24, 2011 2:38 PM   in reply to Chris Campbell

    I have an ASUS U41JF. I am experiencing problems with Flash on both IE9 and Firefox 4.0.1.

    I have the latest Intel HD drivers (8.15.10.2361) and also applied the 10.3 beta patch that you released today; however there is no improvement: I still can't watch fullscreen videos - my screen goes black.

     
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  • Currently Being Moderated
    May 24, 2011 3:28 PM   in reply to Chris Campbell
    function(){return A.apply(null,[this].concat($A(arguments)))}

    chris.campbell wrote:

     

    nikki605 wrote:

     

    Chris,

     

    I just wanted to report that the test file you sent me by email last Friday, has been working fine.

     

    Is there any good reason for me to download and install the new test version (10.3.181.15) or should I stay with the version you sent me?

     

    Thanks,

    Gary

    They are slightly different, but since the version I sent you is working you might want to just stick with it till our official release is out.

     

    Thanks,

    Chris


    Will do, Chris.  I'll sit tight until the official release.  Thanks!

     
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  • Currently Being Moderated
    May 24, 2011 4:56 PM   in reply to Chris Campbell

    Just downloaded the temporary fix and it solved the problem.  Computer has been running

    fine for over an hour and I can view all video again.

     
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  • Currently Being Moderated
    May 25, 2011 12:05 AM   in reply to night18k@aol.com

    Hi Nitesgold

     

    I used solution 2 about disabling hardware accleration in IE9

     
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  • Currently Being Moderated
    May 25, 2011 7:47 AM   in reply to Chris Campbell

    Dear Chris,

     

    I downloaded 10.3.181.15 and its working fine for me.

     

    Thank you. I am Usinh Windows 7 with IE 9.

     

    Regads,

    Vikram Shah

     

     
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  • Currently Being Moderated
    May 25, 2011 8:33 AM   in reply to Chris Campbell

    Test build installed.  Upon page load there is a brief display of the flash content in the top-left corner, but then it displays in the correct location.  Upon scrolling down pages, the first time the flash content is rendered it also displays briefly in the top-left corner, but then displays in the correct location.

     

    Flash Player version: WIN 10,3,181,15
    Debug Player: No

    User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322)

    Browser Version: 5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322)

    Browser Name: Microsoft Internet Explorer

    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)

    Chip type: Intel(R) HD Graphics (Core i5)
    Device Key: Enum\PCI\VEN_8086&DEV_0042&SUBSYS_060D15D9&REV_12
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Driver File Version: 8.15.0010.2361 (English)

    Driver Version: 8.15.10.2361

    Driver Date/Size: 4/10/2011 11:51:04, 8238592 bytes

     
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  • Currently Being Moderated
    May 25, 2011 11:42 AM   in reply to Chris Campbell

    Flash Player 10.3.181.15 Update

    I was having the pop up ads in the upper left corner, running Windows 7- 64 bit with IE9. I had 10.3.181.14, unistalled and reinstalled several times; same issue. I uninstalled .14 and installed 10.3.181.15 and problem solved.

     

    Thanks!

     
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  • Currently Being Moderated
    May 25, 2011 12:07 PM   in reply to Chris Campbell

    Although, everone else is referring to IE 9 when discussing their problems, I have the same problem but I am using IE 8 on a computer with OS Windows XP Pro and I have updated the drivers on my Nvidia Geo 6800.  I did not have any problems until I updated to the 10.3 version Flash Player.

     
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    May 25, 2011 2:55 PM   in reply to Chris Campbell

    Hi, have tried solutions & none r working......any ideas please? xx

     
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    May 25, 2011 4:09 PM   in reply to Chris Campbell

    Hi,

     

    I have been runnning Windows 7 Enterprise 64-bit and IE9 on a HP 2740p Tablet.

    The flashing ads not only appeared on Hotmail, but also on News Websites. Some flash based food ordering sites here in NZ showed some funky behaviour in terms of not being able to click on any buttons/links because the mouse clicks were a bit off the buttons.

     

    I have used "Solution 1" updating the Intel HD Graphics drivers. Unfortunately the Intel side doesnt allow me to install version 8.15.10.2361 but refers me to the HP driver download site, which only offers version 8.15.10.2302, which was still higher than my installed version.

     

    I have then used "Solution 3" downloading the Flash Player 10.3.181.15 Update.

     

    At first it didnt make any difference. Ads were still flashing wildly across the screen.

     

    It was only today (maybe after restarting my machine) that all the issues have disappeared and it's all good now. :-)

     

    Cheers, Rainer

     
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  • Currently Being Moderated
    May 25, 2011 4:23 PM   in reply to Chris Campbell

    Hi I installed this last night and it was an instant fix...yay! able to play my game.  However I logged on this morning and got the problems again so I had to redownload it and install.  Is this something I have to do until the real problem is fixed, I really regret allowing my explorer update to version 9...nothing but trouble!

     

    Thanks

     
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